[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
My complaint was not just about receiving a year old product instead of a new one,not that that wasn't horrible in itself,but if [redacted] would have took my complaint seriously,she would have understood how awful I was treated by their manger named Stacy.As I stated in my complaint,I hope that the phone call that Ms.Stacy had with me was recorded so that the corporate office could hear exactly how she treated me.I did speak with an extremely nice lady named Kathy from the corporate office and she has indeed put the order in for another [redacted] to be shipped out to me but as of right now it hasn't arrived but it is do to arrive today.When it arrives,I will check it to make sure that it is this years model and let corporate know.As I read [redacted] response to my complaint,it seems as she has completely ignored the fact that I was treated dreadfully by one of her mangers.If that is the new procedure being used by Qvc,just to sweep
Atrocious treatment of loyal customers under the rug than I just won't be a customer anymore,and neither will any of my family or any of my friends.I'm shocked at the appallingly way I was treated wasn't even mentioned.When I spoke with Ms. Kathy on the phone yesterday,she asked me if I wanted Stacy to be written up,I hesitated for a second and then I said yes because she was awful to me and I thought maybe that would prevent her from being awful to someone else in the future but after reading the response of my complaint from [redacted],maybe the way Ms. Stacy treated me is sufficient for QVC's obvious new standards.Sincerely,
[redacted]
Complaint: 11397521
I am rejecting this response because:
This statement by Qvc is completely untrue there was never a letter sent to me because if there was I never would've attempted to apply for a Q card. Secondly, as I mentioned in my previous complaint NONE of my information has changed I did not open a new account under any new name or a new address or any new telephone number I continued to use the SAME name address and telephone number I had used before and after the bankruptcy. SO IT IS NOT LIKE I OPENED A NEW ACCOUNT UNDER A NEW NAME OR A NEW ADDRESS OR ANYTHING THAT WAS NOT ASSOCIATED WITH THE BANKRUPTCY FILING THEY RECEIVED IN 2014
If Qvc has a policy not to do FUTURE business with anyone who has filed a PAST bankruptcy against them then they should not do business with that person. If indeed they sent me a letter as they stated in January 2015 then they were well aware that they did not want to do business with me therefore why did they continue to do so? They cannot say they DID NOT KNOW because if they said they sent the alleged letter which they never did, but if they did then they obviously would have been aware of the bankruptcy that was final and would have rejected future business. EVEN IF I DID NOT RECEIVE IT FOR WHATEVER REASON THEY ALLEGEDLY SENT IT AND (THEY ) WERE AWARE OF IT AND HAD EVERY CHANCE TO REJECT MY BUSINESS BUT THEY DID NOT EVEN AFTER THEIR ALLEGED LETTER
They may consider the matter closed but anyone who reads this complaint will see they have very poor business practices and they will also see they are allegedly not being forthcoming because if they sent the letter to me whether I received it or not, THEY( BY THEIR OWN ADMISSION) HAD RECORD OF IT EARLY ON and should have rejected my business when I tried to purchase future items from them but they did not and since NONE of my information had changed and I did not open any new account under ANY new name or new phone or new address or other information that was DIFFERENT than in the bankruptcy they had no reason not to reject my business at the start not a year AFTER ACCEPTING MY MONEY AND BUSINESS and AFTER I WAS ISSUED AND USED A Q CARD. But they did not reject my business FOR OVER A YEARTHUS THEY HAVE ADVERSELY AFFECTED ME ON AN ACCOUNT THAT IS IN PERFECT STANDING WHEN THEY COULD'VE SIMPLY REJECTED MY BUSINESS FROM THE START SINCE BY THEIR OWN ADMISSION THEY WERE WELL AWARE OF THAT OLD BANKRUPTCY WHEN THEY SENT THE ALLEGED LETTER AND (PRIOR) TO ME MAKING NEW PURCHASES FROM THEM AND THEY CONTINUED TO ALLOW ME TO DO SO EVEN ALLOWING PURCHASES TO GO TO MY Q CARD WHICH NOW WILL EVENTUALLY BECOME RENDERED IN ACTIVE AND CLOSED IN ABOUT A YEAR DUE TO NOT BEING ABLE TO USE IT AND IT BEING IN ACTIVE AND THAT' WILL AFFECT MY NEW CREDIT SCORE THROUGH NO FAULT OF MY OWN AS WHEN AN INDIVIDUAL DECLARES BANKRUPTCY THEY ARE ALLOWED TO APPLY FOR NEW CREDIT AND A NEW START AND IF QVC DOES HAVE A POLICY NOT TO DO BUSINESS WITH PEOPLE WHO HAVE PAST BANKRUPTCIES WITH THEM THEN THEY SHOULD HAVE REJECTED MY BUSINESS FROM THE START AND THEY DID NOT AND FROM THEIR OWN ADMISSION THEY WERE AWARE OF THAT IF THEY SENT AN ALLEGED LETTER TO ME YET THEY CONTINUED TO TAKE MY MONEY AND MY BUSINESS AFTER THAT WHEN THERE WAS NO CHANGE IN MY INFORMATION.
Anyone reading this can see their business practices are quite unfair. If they wanted to reject my business that is one thing but they should've done it from the beginning since they were well aware of it by their own admission. They did not so therefore by accepting my business for over a year and then rejecting it they have adversely affected my future credit with a card I can no longer use anywhere that will eventually be closed due to inactivity. I would never recommend this company due to what I consider not only unfair but bordering on illegal practices. Any lender is able to reject anybody's credit when they apply for it but to accept it and then reject it a year later when in perfect standing simply due to an old bankruptcy is very bad business practice. If you look on the better business site here you will see they have done the same thing to others in similar ways
Also I sent two returns back due to them due to all this,which they (QVC)acknowledged by email they showed scanned on their way back to them but they have not credited to my account and since they have denied me access to review my account I have no way to see when and if my returns are credited properly.
This is the response of QVC, Inc. to your letter concerning the complaint filed with your office by our customer.QVC regrets the concerns that our customer has regarding her [redacted]. Please have her call me at her earliest convenience. I would like to resolve her issue. My telephone number is...
[redacted].Thank you for the opportunity to respond to his inquiry.Sincerely,
Evelle K[redacted]
Office of the President QVC
March 13, 2015
Dear [redacted],
This is the response of QVC, inc. “QVC") to your letter concerning the complaint filed with your office by QVC's Customer,QVC records show that our Customer has two membership accounts that have an easy pay debt, [redacted] with the address of...
[redacted], Owings Mills, MD has a debt of $452.32. And membership [redacted] with address [redacted] Gwynn Oak, MD this account is showing a debt of $337.06, On this account it also shows that $123,00 was collected on January 31, 2012, bringing the debt to the $337.06, contacted our Finance Department who will send an easy pay list letter showing the orders that our Customer owes the debts. Finance is also sending our Customer a dispute letter. Our Customer needs to show proof of debt being paid.Thank you for allowing QVC the opportunity to respond to QVC's Customers complaint.
Sincerely,
Janet S.
Office of the President QVC, Inc.
July 14, 2014
Dear [redacted],This is the response of QVC, Inc. to your letter concerning the complaint filed with your office by our customers.QVC regrets the concerns that the customer has regarding the software I or the computer that he purchased in December of 2013....
Please have our customer call me at ###-###-####. I work Monday through Friday from 9AM until 5PM Eastern Time.Thank you for the opportunity to respond to this inquiry.Sincerely,
Complaint: [redacted]
I am rejecting this response because: The ad says the television includes items, features, and model that are not included. Imagine this in reverse, should I have paid $1389, would it be OK to ship me an inferior model based on an error? I searched for an UHDTV, this is listed as one, I was excited about the 3D glasses, it SAYS it COMES with.
Whomever made this erroneous advertisement, is who you should ask to pay the $790.00 difference.
Offering me a discount on the better model is truly bait and switch!
Regards,
[redacted]
They double charge you for shipping when you return an item. They changed their policy at some point without making the changes understandable to their customers. So, you will have a minimum $6.95 charge for the QVC return label and an additional charge (penalty) for returning the item. I no longer shop with them.
June 3, 2014
Dear [redacted],This is response of , Inc. to your letter concerning the complaint filed with your office by our customer,QVC regrets the concerns that our customer has regarding the closure of her Member account. Our finance department was trying to reach her...
regarding the order that she placed for the [redacted] Coffee Maker. The informalion did not for the customer. They closed the account pending the verisication process. Please have our customer call me at ###-###-####, at her convenicnce so I can coordinate the resolution with our finance department. I work Monday through Friday from 9AM until 5 PM Eastern time.Thank you for the opportunity to respond this inquiry,Sincerely,
This is the response of QVC, Inc. (“QVC”) to your letter concerning the complaint filed with your office by QVC's Customer.I took the liberty of contacting our Customer about the return of the [redacted]. Customer did receive the [redacted] back and has returned it back to QVC, tracked the return and...
see that it is being returned to QVC. I issued our Customer a full refund for the item.Thank you for allowing QVC the opportunity to respond to QVC's Customers complaint.
Sincerely,Janet S[redacted]
Office of the President QVC, Inc.JS/js
Thank you for your recent inquiry to QVC concerning our customer, I will be happy to respond.
First I would like to apology for any inconvenience our customer may have experienced in regards to delivery question on the QVC order.
Our records indicate that the order in question is out...
for delivery as of 3/10/15 at 7:01 am EST. The original estimated delivery date is 3/1 1/15. I have left a message today (3/10/15) advising our customer of this information and provided my direct number is there arc any questions.Again we apologize for any inconvenience our customer may have experienced. If additional assistance is needed regarding this matter, I can be reached at [redacted] ext. 1862, Monday –Friday 9am – 3:30pm EST, -Thank you for allowing QVC the opportunity to respond to the complaint.Sincerely,Patricia K[redacted]
Office of the President QVC, Inc.PK/pk
This is the response of QVC, Inc, to your later concerning the complaint filed with your office by our customer.
QVC regrets the concerns that our customer has regarding some other easy pay orders. Our Finance Department is sending an easy pay list letter lo our customer. The accounts will remain closed until the debt is paid in full.Our customer has several Q Crs and our Finance Department requested the order be sent back to the vendor. Issued a refund in the amount of $69.60, for that order. The remaining installments have been cancelled. There was another order thal cancelled and never billed and our Finance Department adjusted that authorization.
If our customer feels that she has been overcharged for some of her of her orders, please have her call me at ###-###-####, ext, [redacted] with the order numbers involved.
Thank you for the opportunity to respond to this inquiry.
Sincerely,
Evelle K[redacted]Office of the President QVC
December 17, 2014
Dear [redacted],
This is the response of QVC, Inc. (“QVC”) to your letter concerning the complaint filed with your office by QVC's Customer.QVC, Inc. ("QVC”) expressly reserves the right, in the Policies and Information section posted on its website under...
Additional Legal Information that “Easy Pay offers are subject to approval by QVC”. Our customer was contacted by our finance department on December 10th and informed that the credit card our Customer is using is a pre-paid card and also needs to establish an easy pay history with QVC. Our customer needed to respond within five days if they wanted the order billed in full or the system would cancel the order. According to our customers American Express credit card Company the authorization for $126.30 is no longer showing on the account.Thank you for allowing QVC the opportunity to respond to our Customer's complaint.Sincerely,Janet SOffice of the President QVC, Inc.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
1) I received a letter from a collection agency after they told me the matter had been taken care of.
2) I did call customer service but they were little to no help. They need to be trained to assist customers when this happens. I am certain that many people have had their information/credit cards compromised, which is no fault of the customers. When the customer calls and advises them what happened and also gives them the new credit card information and they tell them it has been taken care of then it should be taken care of - instead, I was lead to believe all was well and I went right on ordering and receiving products until one day my account was cancelled. I did get a letter and called and was advised that one order was cancelled due to the credit card number change. It was the same card/company, they just changed the number due to someone else getting and trying to use our information. I thought at that time (second time talking with customer service) that everything was resolved - I again explained everything. Then my account was closed and I again called customer service and was told there was an outstanding "easy pay". I asked why when I had called twice, hadn't they changed my number so it would go through on my card?? The customer service person said you have to call another number for "easy pay" - there isn't anything I can do about that. ?? Really? This was the first time I had heard that you had to call a separate number if you had something on easy pay. I asked to speak with a manager but the lady told me there wasn't one available. I asked her to have one call me - no calls or messages or emails from ANY manager. I did get a message from someone after filing this complaint however have been having some health issues recently and did not get to call her back but I will. For years I had nothing but positive experiences with this company I have no idea what has happened but hopefully if enough people voice their experiences then they will go back to being the great place to shop that they used to be.
3) I had items ordered that were cancelled. Now it will cost more to re-order the items that can be re-ordered and the rest I can not re-order. One of the items was supposed to have been a Mother's Day gift. I had to go buy anther when the abruptly cancelled all my items. I really think they should let me re-order the items that I ordered at the price I ordered them at - the ones that still can be re-ordered. I did get a $10.00 credit supposedly however that does me no good if it costs more than that amount just to get the items I ordered at a lesser cost.
Regards,
[redacted]
Dear [redacted]
This is the response of QVC, Inc. to your letter concerning the complaint filed with your office by our customer. QVC regrets the concerns that our customer has regarding her order for the Snow Joe Snow Blower. Our Product Information Department researched this item and it...
was not supposed to come with a shovel. Unfortunately there was a typographical error and this has since been corrected. We will not be able to send our customer the shovel that she requested.Per our General Terms and Agreements on our website please see below:
4. Content
The text, images, photographs, graphics, logos, illustrations, descriptions, data, and other material provided by QVC on or through the QVC Services, as well as the selection, assembly, and arrangement thereof, are referred to collectively as the "Content".
The Content may contain errors,omissions,or typographical errors or may be out of date. QVC may change,delete, or update any Content at any time and without prior notice. The Content is provided for informational purposes only and is not binding on QVC in any way except to the extent it is specifically indicated to be so.
Please let our customer know she can return the item for a refund. Thank you for the opportunity to respond to her inquiry.
Sincerely,
Evelle K[redacted]
Office of the President
QVC
September 24, 2014Dear [redacted]:Thank you for your recent inquiry to QVC concerning our customer, I will be happy to respond.Our Corporate office spoke with the complainant on 9/17/14 and explained that the issue at hand is a domestic issue between our customer and the...
complainant.QVC has taken the action requested by our customer (who is the account holder) and issued a resund to the original pay method. QVC is unable take any addition action on this order without our customer (the card holder’s) authorization. Any additional concerns would need to be addressed with the account holder.
Again we apologize for any inconvenience this may have caused. If additional assistance is needed regarding this matter, I can be reached at [redacted], Monday Friday 9am – 3:30pm EST.
Thank you for allowing QVC the opportunity to respond to the complaint.
Sincerely,
Patricia K
Office of the President QVC, Inc
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
My complaint was not just about receiving a year old product instead of a new one,not that that wasn't horrible in itself,but if [redacted] would have took my complaint seriously,she would have understood how awful I was treated by their manger named Stacy.As I stated in my complaint,I hope that the phone call that Ms.Stacy had with me was recorded so that the corporate office could hear exactly how she treated me.I did speak with an extremely nice lady named Kathy from the corporate office and she has indeed put the order in for another [redacted] to be shipped out to me but as of right now it hasn't arrived but it is do to arrive today.When it arrives,I will check it to make sure that it is this years model and let corporate know.As I read [redacted] response to my complaint,it seems as she has completely ignored the fact that I was treated dreadfully by one of her mangers.If that is the new procedure being used by Qvc,just to sweep
Atrocious treatment of loyal customers under the rug than I just won't be a customer anymore,and neither will any of my family or any of my friends.I'm shocked at the appallingly way I was treated wasn't even mentioned.When I spoke with Ms. Kathy on the phone yesterday,she asked me if I wanted Stacy to be written up,I hesitated for a second and then I said yes because she was awful to me and I thought maybe that would prevent her from being awful to someone else in the future but after reading the response of my complaint from [redacted],maybe the way Ms. Stacy treated me is sufficient for QVC's obvious new standards.Sincerely,
[redacted]
Complaint: 11397521
I am rejecting this response because:
This statement by Qvc is completely untrue there was never a letter sent to me because if there was I never would've attempted to apply for a Q card. Secondly, as I mentioned in my previous complaint NONE of my information has changed I did not open a new account under any new name or a new address or any new telephone number I continued to use the SAME name address and telephone number I had used before and after the bankruptcy. SO IT IS NOT LIKE I OPENED A NEW ACCOUNT UNDER A NEW NAME OR A NEW ADDRESS OR ANYTHING THAT WAS NOT ASSOCIATED WITH THE BANKRUPTCY FILING THEY RECEIVED IN 2014
If Qvc has a policy not to do FUTURE business with anyone who has filed a PAST bankruptcy against them then they should not do business with that person. If indeed they sent me a letter as they stated in January 2015 then they were well aware that they did not want to do business with me therefore why did they continue to do so? They cannot say they DID NOT KNOW because if they said they sent the alleged letter which they never did, but if they did then they obviously would have been aware of the bankruptcy that was final and would have rejected future business. EVEN IF I DID NOT RECEIVE IT FOR WHATEVER REASON THEY ALLEGEDLY SENT IT AND (THEY ) WERE AWARE OF IT AND HAD EVERY CHANCE TO REJECT MY BUSINESS BUT THEY DID NOT EVEN AFTER THEIR ALLEGED LETTER
They may consider the matter closed but anyone who reads this complaint will see they have very poor business practices and they will also see they are allegedly not being forthcoming because if they sent the letter to me whether I received it or not, THEY( BY THEIR OWN ADMISSION) HAD RECORD OF IT EARLY ON and should have rejected my business when I tried to purchase future items from them but they did not and since NONE of my information had changed and I did not open any new account under ANY new name or new phone or new address or other information that was DIFFERENT than in the bankruptcy they had no reason not to reject my business at the start not a year AFTER ACCEPTING MY MONEY AND BUSINESS and AFTER I WAS ISSUED AND USED A Q CARD. But they did not reject my business FOR OVER A YEARTHUS THEY HAVE ADVERSELY AFFECTED ME ON AN ACCOUNT THAT IS IN PERFECT STANDING WHEN THEY COULD'VE SIMPLY REJECTED MY BUSINESS FROM THE START SINCE BY THEIR OWN ADMISSION THEY WERE WELL AWARE OF THAT OLD BANKRUPTCY WHEN THEY SENT THE ALLEGED LETTER AND (PRIOR) TO ME MAKING NEW PURCHASES FROM THEM AND THEY CONTINUED TO ALLOW ME TO DO SO EVEN ALLOWING PURCHASES TO GO TO MY Q CARD WHICH NOW WILL EVENTUALLY BECOME RENDERED IN ACTIVE AND CLOSED IN ABOUT A YEAR DUE TO NOT BEING ABLE TO USE IT AND IT BEING IN ACTIVE AND THAT' WILL AFFECT MY NEW CREDIT SCORE THROUGH NO FAULT OF MY OWN AS WHEN AN INDIVIDUAL DECLARES BANKRUPTCY THEY ARE ALLOWED TO APPLY FOR NEW CREDIT AND A NEW START AND IF QVC DOES HAVE A POLICY NOT TO DO BUSINESS WITH PEOPLE WHO HAVE PAST BANKRUPTCIES WITH THEM THEN THEY SHOULD HAVE REJECTED MY BUSINESS FROM THE START AND THEY DID NOT AND FROM THEIR OWN ADMISSION THEY WERE AWARE OF THAT IF THEY SENT AN ALLEGED LETTER TO ME YET THEY CONTINUED TO TAKE MY MONEY AND MY BUSINESS AFTER THAT WHEN THERE WAS NO CHANGE IN MY INFORMATION.
Anyone reading this can see their business practices are quite unfair. If they wanted to reject my business that is one thing but they should've done it from the beginning since they were well aware of it by their own admission. They did not so therefore by accepting my business for over a year and then rejecting it they have adversely affected my future credit with a card I can no longer use anywhere that will eventually be closed due to inactivity. I would never recommend this company due to what I consider not only unfair but bordering on illegal practices. Any lender is able to reject anybody's credit when they apply for it but to accept it and then reject it a year later when in perfect standing simply due to an old bankruptcy is very bad business practice. If you look on the better business site here you will see they have done the same thing to others in similar ways
Also I sent two returns back due to them due to all this,which they (QVC)acknowledged by email they showed scanned on their way back to them but they have not credited to my account and since they have denied me access to review my account I have no way to see when and if my returns are credited properly.
This is the response of QVC, Inc. to your letter concerning the complaint filed with your office by our customer.QVC regrets the concerns that our customer has regarding her [redacted]. Please have her call me at her earliest convenience. I would like to resolve her issue. My telephone number is...
[redacted].Thank you for the opportunity to respond to his inquiry.Sincerely,
Evelle K[redacted]
Office of the President QVC
March 13, 2015
Dear [redacted],
This is the response of QVC, inc. “QVC") to your letter concerning the complaint filed with your office by QVC's Customer,QVC records show that our Customer has two membership accounts that have an easy pay debt, [redacted] with the address of...
[redacted], Owings Mills, MD has a debt of $452.32. And membership [redacted] with address [redacted] Gwynn Oak, MD this account is showing a debt of $337.06, On this account it also shows that $123,00 was collected on January 31, 2012, bringing the debt to the $337.06, contacted our Finance Department who will send an easy pay list letter showing the orders that our Customer owes the debts. Finance is also sending our Customer a dispute letter. Our Customer needs to show proof of debt being paid.Thank you for allowing QVC the opportunity to respond to QVC's Customers complaint.
Sincerely,
Janet S.
Office of the President QVC, Inc.
Please see attached business response
July 14, 2014
Dear [redacted],This is the response of QVC, Inc. to your letter concerning the complaint filed with your office by our customers.QVC regrets the concerns that the customer has regarding the software I or the computer that he purchased in December of 2013....
Please have our customer call me at ###-###-####. I work Monday through Friday from 9AM until 5PM Eastern Time.Thank you for the opportunity to respond to this inquiry.Sincerely,
Complaint: [redacted]
I am rejecting this response because: The ad says the television includes items, features, and model that are not included. Imagine this in reverse, should I have paid $1389, would it be OK to ship me an inferior model based on an error? I searched for an UHDTV, this is listed as one, I was excited about the 3D glasses, it SAYS it COMES with.
Whomever made this erroneous advertisement, is who you should ask to pay the $790.00 difference.
Offering me a discount on the better model is truly bait and switch!
Regards,
[redacted]
They double charge you for shipping when you return an item. They changed their policy at some point without making the changes understandable to their customers. So, you will have a minimum $6.95 charge for the QVC return label and an additional charge (penalty) for returning the item. I no longer shop with them.
June 3, 2014
Dear [redacted],This is response of , Inc. to your letter concerning the complaint filed with your office by our customer,QVC regrets the concerns that our customer has regarding the closure of her Member account. Our finance department was trying to reach her...
regarding the order that she placed for the [redacted] Coffee Maker. The informalion did not for the customer. They closed the account pending the verisication process. Please have our customer call me at ###-###-####, at her convenicnce so I can coordinate the resolution with our finance department. I work Monday through Friday from 9AM until 5 PM Eastern time.Thank you for the opportunity to respond this inquiry,Sincerely,
This is the response of QVC, Inc. (“QVC”) to your letter concerning the complaint filed with your office by QVC's Customer.I took the liberty of contacting our Customer about the return of the [redacted]. Customer did receive the [redacted] back and has returned it back to QVC, tracked the return and...
see that it is being returned to QVC. I issued our Customer a full refund for the item.Thank you for allowing QVC the opportunity to respond to QVC's Customers complaint.
Sincerely,Janet S[redacted]
Office of the President QVC, Inc.JS/js
Thank you for your recent inquiry to QVC concerning our customer, I will be happy to respond.
First I would like to apology for any inconvenience our customer may have experienced in regards to delivery question on the QVC order.
Our records indicate that the order in question is out...
for delivery as of 3/10/15 at 7:01 am EST. The original estimated delivery date is 3/1 1/15. I have left a message today (3/10/15) advising our customer of this information and provided my direct number is there arc any questions.Again we apologize for any inconvenience our customer may have experienced. If additional assistance is needed regarding this matter, I can be reached at [redacted] ext. 1862, Monday –Friday 9am – 3:30pm EST, -Thank you for allowing QVC the opportunity to respond to the complaint.Sincerely,Patricia K[redacted]
Office of the President QVC, Inc.PK/pk
This is the response of QVC, Inc, to your later concerning the complaint filed with your office by our customer.
rs and our Finance Department requested the order be sent back to the vendor. Issued a refund in the amount of $69.60, for that order. The remaining installments have been cancelled. There was another order thal cancelled and never billed and our Finance Department adjusted that authorization.
QVC regrets the concerns that our customer has regarding some other easy pay orders. Our Finance Department is sending an easy pay list letter lo our customer. The accounts will remain closed until the debt is paid in full.Our customer has several Q C
If our customer feels that she has been overcharged for some of her of her orders, please have her call me at ###-###-####, ext, [redacted] with the order numbers involved.
Thank you for the opportunity to respond to this inquiry.
Sincerely,
Evelle K[redacted]Office of the President QVC
December 17, 2014
Dear [redacted],
This is the response of QVC, Inc. (“QVC”) to your letter concerning the complaint filed with your office by QVC's Customer.QVC, Inc. ("QVC”) expressly reserves the right, in the Policies and Information section posted on its website under...
Additional Legal Information that “Easy Pay offers are subject to approval by QVC”. Our customer was contacted by our finance department on December 10th and informed that the credit card our Customer is using is a pre-paid card and also needs to establish an easy pay history with QVC. Our customer needed to respond within five days if they wanted the order billed in full or the system would cancel the order. According to our customers American Express credit card Company the authorization for $126.30 is no longer showing on the account.Thank you for allowing QVC the opportunity to respond to our Customer's complaint.Sincerely,Janet SOffice of the President QVC, Inc.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
1) I received a letter from a collection agency after they told me the matter had been taken care of.
2) I did call customer service but they were little to no help. They need to be trained to assist customers when this happens. I am certain that many people have had their information/credit cards compromised, which is no fault of the customers. When the customer calls and advises them what happened and also gives them the new credit card information and they tell them it has been taken care of then it should be taken care of - instead, I was lead to believe all was well and I went right on ordering and receiving products until one day my account was cancelled. I did get a letter and called and was advised that one order was cancelled due to the credit card number change. It was the same card/company, they just changed the number due to someone else getting and trying to use our information. I thought at that time (second time talking with customer service) that everything was resolved - I again explained everything. Then my account was closed and I again called customer service and was told there was an outstanding "easy pay". I asked why when I had called twice, hadn't they changed my number so it would go through on my card?? The customer service person said you have to call another number for "easy pay" - there isn't anything I can do about that. ?? Really? This was the first time I had heard that you had to call a separate number if you had something on easy pay. I asked to speak with a manager but the lady told me there wasn't one available. I asked her to have one call me - no calls or messages or emails from ANY manager. I did get a message from someone after filing this complaint however have been having some health issues recently and did not get to call her back but I will. For years I had nothing but positive experiences with this company I have no idea what has happened but hopefully if enough people voice their experiences then they will go back to being the great place to shop that they used to be.
3) I had items ordered that were cancelled. Now it will cost more to re-order the items that can be re-ordered and the rest I can not re-order. One of the items was supposed to have been a Mother's Day gift. I had to go buy anther when the abruptly cancelled all my items. I really think they should let me re-order the items that I ordered at the price I ordered them at - the ones that still can be re-ordered. I did get a $10.00 credit supposedly however that does me no good if it costs more than that amount just to get the items I ordered at a lesser cost.
Regards,
[redacted]
Dear [redacted]
This is the response of QVC, Inc. to your letter concerning the complaint filed with your office by our customer. QVC regrets the concerns that our customer has regarding her order for the Snow Joe Snow Blower. Our Product Information Department researched this item and it...
was not supposed to come with a shovel. Unfortunately there was a typographical error and this has since been corrected. We will not be able to send our customer the shovel that she requested.Per our General Terms and Agreements on our website please see below:
4. Content
The text, images, photographs, graphics, logos, illustrations, descriptions, data, and other material provided by QVC on or through the QVC Services, as well as the selection, assembly, and arrangement thereof, are referred to collectively as the "Content".
The Content may contain errors,omissions,or typographical errors or may be out of date. QVC may change,delete, or update any Content at any time and without prior notice. The Content is provided for informational purposes only and is not binding on QVC in any way except to the extent it is specifically indicated to be so.
Please let our customer know she can return the item for a refund. Thank you for the opportunity to respond to her inquiry.
Sincerely,
Evelle K[redacted]
Office of the President
QVC
September 24, 2014Dear [redacted]:Thank you for your recent inquiry to QVC concerning our customer, I will be happy to respond.Our Corporate office spoke with the complainant on 9/17/14 and explained that the issue at hand is a domestic issue between our customer and the...
complainant.QVC has taken the action requested by our customer (who is the account holder) and issued a resund to the original pay method. QVC is unable take any addition action on this order without our customer (the card holder’s) authorization. Any additional concerns would need to be addressed with the account holder.
Again we apologize for any inconvenience this may have caused. If additional assistance is needed regarding this matter, I can be reached at [redacted], Monday Friday 9am – 3:30pm EST.
Thank you for allowing QVC the opportunity to respond to the complaint.
Sincerely,
Patricia K
Office of the President QVC, Inc
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]