Thank you for the follow up to QVC concerning our customer, I will be happy to respondOur records indicate that a refund was released on 11/18/in the amount of $to the original payment used to purchase the merchandise in questionWe ask our customer to please allow 1-billing cyclic to see the refund on your credit card statement.Again we apologize for any inconvenience our customer may have experienced If additional assistance is needed regarding this matter, T can be reached at ###-###-####, Monday — Friday 9am — 3:30pm ESTThank you for allowing QVC the opportunity to respond to the complaintSincerely, Patricia K [redacted] Office of the President
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I did not get my coffee makersThis is not the first time I have had problems with them onlyI order lots online ***, [redacted] , [redacted] and never have any trouble except with QVCI will no longer give them my businessRegards, [redacted] ***
July 8, 2014Dear ** [redacted] .This is the response of QVC, Incto your letter concerning the complaint filed with your office by our customer.QVC regrets the concerns that our customer has regarding the return and repair of a necklacePlease have our customer call me at ###-###-####I work Monday through Friday from 9AM until 5PM Eastern TimeI would like to assist our customer in getting a refund for the item.Thank you for the opportunity to respond to this inquiry.Sincerely,
Thank you for your recent inquiry to QVC concerning our customer, I will be happy to respondI left a message for our customer today regarding concerns with our return shipping and handling cost and use of our prepaid return label.Our policy states that the original shipping and handling will be deducted from the return refund unless the return was due to a QVC errorWe also offer for our customer’s convenience a prepaid return label which is on our invoice slipIf our customer used this pre-paid label the cost will also be deducted.Again we apologize for any inconvenience our customer may have experiencedIf additional assistance is needed regarding this matter, I can be reached at 1-800-296-2931, Monday — Friday 9am — 3:30pm ESTThank you for allowing QVC the opportunity to respond to the complaint
December 15, 2014Dear [redacted] ,This is the response of QVC, Inc(“QVC") to your letter concerning the complaint filed with your office by QVC’s Customer.I took the liberty of contacting our customer about her account, I contacted QVC's finance department about the account They changed the phone number on the account and confirmed all information was correct with the credit card companyAs of December 12th the membership account has been reopened.Thank you for allowing QVC the opportunity to respond to QVC's Customers complaint.Sincerely,Janet S Office of the President QVC, Inc
Complaint: I am rejecting this response because: AgainI can't stress it enoughI do NOT reside with her, nor share an e-mail with ANYONE and can provide proof of thisSame complex, different apartment numbersAnd if the flawed logic is true that sharing a main address to the same complex is the case, then I share my address with 30+ other people who also share my mailing addressIt is impossible to have one email with two accounts not only with QVC but with any other company in business todayIf you forget your password to ***, [redacted] , [redacted] , ***, [redacted] , ect ect and try to open a new account with the same e-mail and it will tell you not allow it because there is already an account with that e-mailWhen I finally recieved a call back, QVCs own representative at Corporate acknowledged it was impossibleSo because they made an error somewhere, somehow linking my e-mail or account number, an are using outdated information, I have to suffer the consequencesClearly my business doesn't matter to QVC, shame on this company and their incompetence
Dear [redacted] This is the response of QVC, Inc, to your letter concerning the complaint filed with your office by our customerQVC regrets the concerns that our customer has regarding the authorization for her credit card in the amount of $I requested our Finance Department to remove that authorizationAs a courtesy for our customer I issued an Easy Pay Promotion for (5) Easy PaysThis promotion will expire on April 10, 2015.Thank you for the opportunity to respond to this inquirySincerely, Evellc K [redacted] Office of the President QVC
I went with QVC for a memory foam mattressMy family had dealt with them in the past and it's been good, which is why I chose to do business with themI purchased the mattress on 8/30/over the phone with a live agentPayment was made that evening around 8:50pmI received my confirmation number, and was told 9/8/would be the delivery dateMy order was stuck in process for days, so I called and spoke to another agent that assured me everything was on schedule and that I would receive my package on the 8thAs of 9/5/I called again to make sure as my account under QVC showed processingAnother agent assured me I will get my package on the 8thThe memory foamMattress comes in a box as it is vacuumed sealedSo 9/8/arrives and I take the day off of work to wait for ups since I don't live in the best areaI lost a days pay because I was told by different agents over at QVC my package would be hereI called 9/8/at 9:34pm to see what was going on and was told the package wasn't sent out on the date I was told and listedThe agent did nothing to help or assist in any answersI will never deal with QVC againTerrible customer service, and terrible system in place
August 18, 2014Dear [redacted] ,This is the response of QVC, Inc(“QVC") to your letter concerning the complaint filed with your office by QVCs cusomer.QVC records show that an attempt was made to contact our Customer about his order for item [redacted] Camera on August There was no answering machine on the home phone number customer provided for us Our finance department left a message on the alternate phone number provided by customer, QVC required customer to verify that the order for the camera was placed by him, Our finance department never received a response backFinance left another message today about QVC's policy to confirm high dollar orders before releasingThe order was released today with a new estimated delivery date of August 20thOur finance department has removed the shipping cost of the item.Thank you for allowing QVC the opportunity to respond to QVC's Customer's complaint.Sincerely,Janet SOffice of the President QVC
March 6, This is the response of QVC, Inc(QVC) to your letter concerning the complaint filed with your office by QVCs Customer's suggested retail price for the [redacted] Laptop is based not only on the computer itself, but also on the various software products and technical support that QVC bundles and promotes together with the computer (including, but not limited to, [redacted] , lifetime Premier PC Support, antivirus Software, and one year subscription to [redacted] These extras are not included in the price listed on ***'s website Thank you for allowing QVC the opportunity to respond to QVC's customers complaint.Sincerely,
August 27, Dear [redacted] ,This is the response of QVC, Incto your letter concerning the complaint filed with your office by our customer.QVC regrets the concerns that our customer has regarding the charges that amounted to $Our finance department reviewed the account and our customer was past due on her easy paysWhen and order is placed on our easy pay plan, the customer agrees to pay monthly installments until the order is paid in full, We will not be issuing a refund for the amounts billed since they were past due.Thank you for the opportunity to respond to this inquiry.Sincerely,
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The information is inaccurate Once my account is credited in full, I will be happy to change the complaint Until this happens, I maintain the [redacted] attempted to hold my monies for an alleged debt that is over years old Once I receive the refund, I will be happy to accept the response Regards, [redacted] ***
Dear Ms [redacted] ,This is the response of QVC, Inc(“QVC”) to your letter concerning the complaint filed with your office by QVC's Customer,Our Customer is asking why her Qcard bill's minimum payment went from Sto $49,Our Customer has several orders on QVC's easy pay plan; the plan requires our Customers to pay payments over several months, Due to this our Customer's Qcard bill does go up every month by those amounts, When the bill is received our Customer needs to pay the minimum payment stated on the statementThe minimum payment due on Customer's Ocard is 10% or $whichever is greaterAs of today our Customer's minimum payment on her Ocard is $Our customer owes a total of $in declined easy pay debt on her QVC membership accountIf this is not paid our customer will be forwarded to a collection agency until the debt is paid in fullI am sending our Customer an easy pay list letter showing her that the debt she is stating is on her easy pays not her QVC credit cardThe debt is riot our customers QVC credit card that card is fineOur customer has been making the paymentsThe debt in question is our Customers easy pay debt.Thank you for allowing QVC the opportunity to respond to QVC's Customers complaintQVC considers this matter closed.Sincerely, Janet S [redacted] Office of the President QVC, Inc
Dear [redacted] : Thank you for your recent inquiry to QVC concerning our customerI will be happy to respond Fist I would like to apologize that we were not able to cancel oar customers order at the time of inquiryOur records indicate that the item in question has been returned and a full refund has been issued back to our customer original payment on 2/16/ Again we apologize for any inconvenience our customer may have experiencedIf additional assistance is needed regarding this matter, Ican be reached at ###-###-####, Monday - Friday 9am - 3:30pm EST Thank you for allowing QVC the opportunity to respond to our customer’s complaint,
This is the response of QVC, Incto your letter concerning the complaint filed with your office by our customer.QVC regrets the concerns that our customer has regarding the laptop ordered in NovemberOn February 28, 2014, our customer spoke to our company and was advised that the item did not come with [redacted] ***If our customer would like to return item [redacted] for a refund due to this misunderstanding, please have him call me at [redacted] ***, ext, ***I would need to code the order returnable So our warehouse would accept the return.Thank you for allowing QVC the opportunity [o respond to this inquiry.Sincerely, Evelle Kalter Office of the President QVC, Inc
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The overall customer service issue, how it was handled, and providing support for a product that was sold IS QVC's responsibility The transaction was with QVC, not [redacted] I appreciate QVC's response and their willingness to provide [redacted] a week after the issue was first disclosed to them, and after the many calls I had to do to [redacted] and [redacted] , but unfortunately the response does not address how I was treated as a customer It seems at this stage, we agree to disagree I have closed my account with QVC and will not be conducting any further business with them due to the poor initial customer service I received It is unfortunate the issue was not addressed immediately upon initial contact with QVC Customer Service Regards, [redacted]
October 14, 2014Dear [redacted] ,This is the response of QVC, Incto your letter concerning the complaint filed with your office by our customer.QVC regrets the concerns that our customer has regarding the black substance that was on her pans and her concerns that her son might have ingested some of the substanceOn October 13, 2014, I received the request from our customer service department to call the customer as soon as possibleI left our customer a message on the same date and asked her to call me at [redacted] ext***I have not heard from her today and will continue to try to reach out to her to discuss her situationOur customer stated that she wanted a refund for the productThe item does need to be returned in order to get a refund.Thank you for the opportunity to respond to his inquiry.Sincerely, Evelle KOffice of the President QVC
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: My account is suppose to be under my address which I placed an order under and it was still canceled by Qvc, even when the product being purchased was being paid for in fullThere for I do not accept their reasoning and will never do buisness with themI understand if I had chose to do a payment plan but I didn't and was paying for the said product in fullSomebodies negligence to honor their responsibility and contract they entered should have no effect I my account if I was paying in full for a product! Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I did return the pans but have yet to receive a refund Also, it alarms me that QVC does not want the pans back to evaluate the black substance which could be hazardous to ones health A recall of the product might be warranted Regards, [redacted] ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: While I did resolve my own problem after week with no help from QVC, ***, or [redacted] , it still does not address to poor customer service received from QVC for a product that was purchased from them I did speak with the representative this morning and informed her I located the license number; however, at no time was I asked if that resolved the issue or if there was anything that could be done to address the poor customer service I experienced The representative seemed more interested in hurrying me off the phone and assuming the complaint had been resolved I spent over a week dealing with this issue and numerous phone calls to QVC, ***, and [redacted] without any of the companies offering to provide assistance I should not have had to deal with this issue when every company clearly saw the computer was under warranty, purchased with [redacted] , and a [redacted] update crashed my computer system and deleting my [redacted] product A company focused on customer service would have intervened early on and addressed the issue when I first contacted them QVC should have stepped up and apologized for the poor customer service experience I received and asked if there was anything else that could have been done to resolve the issue That was not done and is very disappointing considering the nature of the complaint that was submitted against them Regards, [redacted]
Thank you for the follow up to QVC concerning our customer, I will be happy to respondOur records indicate that a refund was released on 11/18/in the amount of $to the original payment used to purchase the merchandise in questionWe ask our customer to please allow 1-billing cyclic to see the refund on your credit card statement.Again we apologize for any inconvenience our customer may have experienced If additional assistance is needed regarding this matter, T can be reached at ###-###-####, Monday — Friday 9am — 3:30pm ESTThank you for allowing QVC the opportunity to respond to the complaintSincerely, Patricia K [redacted] Office of the President
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I did not get my coffee makersThis is not the first time I have had problems with them onlyI order lots online ***, [redacted] , [redacted] and never have any trouble except with QVCI will no longer give them my businessRegards, [redacted] ***
July 8, 2014Dear ** [redacted] .This is the response of QVC, Incto your letter concerning the complaint filed with your office by our customer.QVC regrets the concerns that our customer has regarding the return and repair of a necklacePlease have our customer call me at ###-###-####I work Monday through Friday from 9AM until 5PM Eastern TimeI would like to assist our customer in getting a refund for the item.Thank you for the opportunity to respond to this inquiry.Sincerely,
Thank you for your recent inquiry to QVC concerning our customer, I will be happy to respondI left a message for our customer today regarding concerns with our return shipping and handling cost and use of our prepaid return label.Our policy states that the original shipping and handling will be deducted from the return refund unless the return was due to a QVC errorWe also offer for our customer’s convenience a prepaid return label which is on our invoice slipIf our customer used this pre-paid label the cost will also be deducted.Again we apologize for any inconvenience our customer may have experiencedIf additional assistance is needed regarding this matter, I can be reached at 1-800-296-2931, Monday — Friday 9am — 3:30pm ESTThank you for allowing QVC the opportunity to respond to the complaint
December 15, 2014Dear [redacted] ,This is the response of QVC, Inc(“QVC") to your letter concerning the complaint filed with your office by QVC’s Customer.I took the liberty of contacting our customer about her account, I contacted QVC's finance department about the account They changed the phone number on the account and confirmed all information was correct with the credit card companyAs of December 12th the membership account has been reopened.Thank you for allowing QVC the opportunity to respond to QVC's Customers complaint.Sincerely,Janet S Office of the President QVC, Inc
Complaint: I am rejecting this response because: AgainI can't stress it enoughI do NOT reside with her, nor share an e-mail with ANYONE and can provide proof of thisSame complex, different apartment numbersAnd if the flawed logic is true that sharing a main address to the same complex is the case, then I share my address with 30+ other people who also share my mailing addressIt is impossible to have one email with two accounts not only with QVC but with any other company in business todayIf you forget your password to ***, [redacted] , [redacted] , ***, [redacted] , ect ect and try to open a new account with the same e-mail and it will tell you not allow it because there is already an account with that e-mailWhen I finally recieved a call back, QVCs own representative at Corporate acknowledged it was impossibleSo because they made an error somewhere, somehow linking my e-mail or account number, an are using outdated information, I have to suffer the consequencesClearly my business doesn't matter to QVC, shame on this company and their incompetence
Dear [redacted] This is the response of QVC, Inc, to your letter concerning the complaint filed with your office by our customerQVC regrets the concerns that our customer has regarding the authorization for her credit card in the amount of $I requested our Finance Department to remove that authorizationAs a courtesy for our customer I issued an Easy Pay Promotion for (5) Easy PaysThis promotion will expire on April 10, 2015.Thank you for the opportunity to respond to this inquirySincerely, Evellc K [redacted] Office of the President QVC
I went with QVC for a memory foam mattressMy family had dealt with them in the past and it's been good, which is why I chose to do business with themI purchased the mattress on 8/30/over the phone with a live agentPayment was made that evening around 8:50pmI received my confirmation number, and was told 9/8/would be the delivery dateMy order was stuck in process for days, so I called and spoke to another agent that assured me everything was on schedule and that I would receive my package on the 8thAs of 9/5/I called again to make sure as my account under QVC showed processingAnother agent assured me I will get my package on the 8thThe memory foamMattress comes in a box as it is vacuumed sealedSo 9/8/arrives and I take the day off of work to wait for ups since I don't live in the best areaI lost a days pay because I was told by different agents over at QVC my package would be hereI called 9/8/at 9:34pm to see what was going on and was told the package wasn't sent out on the date I was told and listedThe agent did nothing to help or assist in any answersI will never deal with QVC againTerrible customer service, and terrible system in place
August 18, 2014Dear [redacted] ,This is the response of QVC, Inc(“QVC") to your letter concerning the complaint filed with your office by QVCs cusomer.QVC records show that an attempt was made to contact our Customer about his order for item [redacted] Camera on August There was no answering machine on the home phone number customer provided for us Our finance department left a message on the alternate phone number provided by customer, QVC required customer to verify that the order for the camera was placed by him, Our finance department never received a response backFinance left another message today about QVC's policy to confirm high dollar orders before releasingThe order was released today with a new estimated delivery date of August 20thOur finance department has removed the shipping cost of the item.Thank you for allowing QVC the opportunity to respond to QVC's Customer's complaint.Sincerely,Janet SOffice of the President QVC
March 6, This is the response of QVC, Inc(QVC) to your letter concerning the complaint filed with your office by QVCs Customer's suggested retail price for the [redacted] Laptop is based not only on the computer itself, but also on the various software products and technical support that QVC bundles and promotes together with the computer (including, but not limited to, [redacted] , lifetime Premier PC Support, antivirus Software, and one year subscription to [redacted] These extras are not included in the price listed on ***'s website Thank you for allowing QVC the opportunity to respond to QVC's customers complaint.Sincerely,
August 27, Dear [redacted] ,This is the response of QVC, Incto your letter concerning the complaint filed with your office by our customer.QVC regrets the concerns that our customer has regarding the charges that amounted to $Our finance department reviewed the account and our customer was past due on her easy paysWhen and order is placed on our easy pay plan, the customer agrees to pay monthly installments until the order is paid in full, We will not be issuing a refund for the amounts billed since they were past due.Thank you for the opportunity to respond to this inquiry.Sincerely,
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The information is inaccurate Once my account is credited in full, I will be happy to change the complaint Until this happens, I maintain the [redacted] attempted to hold my monies for an alleged debt that is over years old Once I receive the refund, I will be happy to accept the response Regards, [redacted] ***
Dear Ms [redacted] ,This is the response of QVC, Inc(“QVC”) to your letter concerning the complaint filed with your office by QVC's Customer,Our Customer is asking why her Qcard bill's minimum payment went from Sto $49,Our Customer has several orders on QVC's easy pay plan; the plan requires our Customers to pay payments over several months, Due to this our Customer's Qcard bill does go up every month by those amounts, When the bill is received our Customer needs to pay the minimum payment stated on the statementThe minimum payment due on Customer's Ocard is 10% or $whichever is greaterAs of today our Customer's minimum payment on her Ocard is $Our customer owes a total of $in declined easy pay debt on her QVC membership accountIf this is not paid our customer will be forwarded to a collection agency until the debt is paid in fullI am sending our Customer an easy pay list letter showing her that the debt she is stating is on her easy pays not her QVC credit cardThe debt is riot our customers QVC credit card that card is fineOur customer has been making the paymentsThe debt in question is our Customers easy pay debt.Thank you for allowing QVC the opportunity to respond to QVC's Customers complaintQVC considers this matter closed.Sincerely, Janet S [redacted] Office of the President QVC, Inc
Dear [redacted] : Thank you for your recent inquiry to QVC concerning our customerI will be happy to respond Fist I would like to apologize that we were not able to cancel oar customers order at the time of inquiryOur records indicate that the item in question has been returned and a full refund has been issued back to our customer original payment on 2/16/ Again we apologize for any inconvenience our customer may have experiencedIf additional assistance is needed regarding this matter, Ican be reached at ###-###-####, Monday - Friday 9am - 3:30pm EST Thank you for allowing QVC the opportunity to respond to our customer’s complaint,
This is the response of QVC, Incto your letter concerning the complaint filed with your office by our customer.QVC regrets the concerns that our customer has regarding the laptop ordered in NovemberOn February 28, 2014, our customer spoke to our company and was advised that the item did not come with [redacted] ***If our customer would like to return item [redacted] for a refund due to this misunderstanding, please have him call me at [redacted] ***, ext, ***I would need to code the order returnable So our warehouse would accept the return.Thank you for allowing QVC the opportunity [o respond to this inquiry.Sincerely, Evelle Kalter Office of the President QVC, Inc
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The overall customer service issue, how it was handled, and providing support for a product that was sold IS QVC's responsibility The transaction was with QVC, not [redacted] I appreciate QVC's response and their willingness to provide [redacted] a week after the issue was first disclosed to them, and after the many calls I had to do to [redacted] and [redacted] , but unfortunately the response does not address how I was treated as a customer It seems at this stage, we agree to disagree I have closed my account with QVC and will not be conducting any further business with them due to the poor initial customer service I received It is unfortunate the issue was not addressed immediately upon initial contact with QVC Customer Service Regards, [redacted]
October 14, 2014Dear [redacted] ,This is the response of QVC, Incto your letter concerning the complaint filed with your office by our customer.QVC regrets the concerns that our customer has regarding the black substance that was on her pans and her concerns that her son might have ingested some of the substanceOn October 13, 2014, I received the request from our customer service department to call the customer as soon as possibleI left our customer a message on the same date and asked her to call me at [redacted] ext***I have not heard from her today and will continue to try to reach out to her to discuss her situationOur customer stated that she wanted a refund for the productThe item does need to be returned in order to get a refund.Thank you for the opportunity to respond to his inquiry.Sincerely, Evelle KOffice of the President QVC
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: My account is suppose to be under my address which I placed an order under and it was still canceled by Qvc, even when the product being purchased was being paid for in fullThere for I do not accept their reasoning and will never do buisness with themI understand if I had chose to do a payment plan but I didn't and was paying for the said product in fullSomebodies negligence to honor their responsibility and contract they entered should have no effect I my account if I was paying in full for a product! Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I did return the pans but have yet to receive a refund Also, it alarms me that QVC does not want the pans back to evaluate the black substance which could be hazardous to ones health A recall of the product might be warranted Regards, [redacted] ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: While I did resolve my own problem after week with no help from QVC, ***, or [redacted] , it still does not address to poor customer service received from QVC for a product that was purchased from them I did speak with the representative this morning and informed her I located the license number; however, at no time was I asked if that resolved the issue or if there was anything that could be done to address the poor customer service I experienced The representative seemed more interested in hurrying me off the phone and assuming the complaint had been resolved I spent over a week dealing with this issue and numerous phone calls to QVC, ***, and [redacted] without any of the companies offering to provide assistance I should not have had to deal with this issue when every company clearly saw the computer was under warranty, purchased with [redacted] , and a [redacted] update crashed my computer system and deleting my [redacted] product A company focused on customer service would have intervened early on and addressed the issue when I first contacted them QVC should have stepped up and apologized for the poor customer service experience I received and asked if there was anything else that could have been done to resolve the issue That was not done and is very disappointing considering the nature of the complaint that was submitted against them Regards, [redacted]