May 11, Dear *** ***,This is the response to QVC, Inc(“QVC") to your letter concerning the complaint filed with your office by QVC’s CustomerI contacted our finance department about our Customers closed accountsUpon research all accounts have been reopened, Our
Customer can now use the gift Cards on the accounts.Thank you for allowing QVC the opportunity to respond to QVC’s Customers complaintSincerely,
Janet S
Office of the PresidentQVC, Inc
I purchased a Serra mattress on 8/28/for $898.99, six easy payments of $Here is a step by step process of what happened nextDelivered wrong mattressCalled QVC they said a replacement would be sentCalled weeks later was told we had to re-orderCharged wrong cardWas told refund would be issued in daysdays later no refund issuedCard charged AGAIN!
Correct mattress delivered on October 7thCorrect card charged TWICECalled QVC was told only one charge had been placedArgued and sat on hold for close to an hourThen "disconnected"Called back, was told supervisor would return call that nightNo call back today is days laterI call back and am told supervisor would call me back tomorrowNot holding my breatheI have now been charged $644.28, half of which has been charged on the incorrect card leading to accrued interest, instead of the correct $first installmentSlept on wrong mattress for over a month and no one has yet to help meIt is now October 12th
February 12,
Dear ***:
The following letter is the response from QVC, Inc to the complaint filed in your office by our customer
Our customer reported he placed an order with QVC and arranged to have the order billed in Ez~Pay installments
This order shipped in September and installment in the amount of $billed at that timeHe is upset QVC reported a delinquency to a collection agcncy and is requesting the collections call be stopped and re instate the original billing terms he had in September, not requiring the balance be paid in full
QVC researched our customer issue and confirmed an order for a *** and *** purse shipped to our customer on September 18, under order ***This order was to be billed in Ez-pay installments, in the amount of $for a total amount of $327.36, QVC has not been successful in billing of the installments and after leaving messages for our customer on several different dates and letters to request he update the credit card used (or the order, finally referred this account to *** *** to continue efforts to obtain payment for the shipped orderAt our customer’s request QVC contacted *** today and advised them to stop calls to his homeOur customer mentioned he did not want to send payment to the Agency and only wanted to send payments to QVC
QVC will be happy to have our customer contact this office directly and make paymentsHis account will remain closed until the order has been paid in full
I invite our customer to contact our office and we will be happy to assist him, T am in the office Monday-Friday from 9AM-5PM Eastern and can be reached at ###-###-####
QVC appreciates the opportunity to address this complaint and looks forward to hearing from our customer
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Contract Issues - A failure to honor a contract or agreement
select
Problem:
I previously made a complaint to qvc due to not receiving the required amount of games that was advertised with a *** *** ***The Director or supervisor agreed to send both games that were missing and did notThe company only sent the missing *** *** game but did not send the *** *** game that was part of the bundleI agreed to make payments on my purchase once I received all of the items that were advertised in the bundleI have waited several weeks to receive the 3rd game as promised and it has not been received as promised in the previous complaint *** is the original complaint numberTranslate
Desired Settlement / Outcome
Desired Settlement:
select
Desired Outcome:
Please send the *** *** game that is part of the *** *** ***I have paid $toward the purchaseHowever, I cannot make payments on a delivery that is not completeI will continue making payments on the game system once the entire deal has been mailed to meThank you *** ***
Regards,
*** ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
I tried rectifying this situation before it was sent to collections, but was locked out of my account due to some updates QVC was making to their loginI contacted customer service and complained as well
Regards,
*** ***
I got an email from QVC stating a auto ship item has been ordered I then went to my QVC account tried to log in but forgot my passwordThey had the "forgot password" option so I used that but I had to answer a security question for them to send me my passwordI thought I put in the right answer
but it said I did notI felt inconvenienced to have to call them, most companies just send you an email to reset passwordNot QVC ,I mean what happened at QVC that they need so much security and now I don't want to do any business with them at all nowSo I called she said she sent me an email to reset it but I was faced with that same one security question that I answered wrongOther companies always offer a ask another security question option , not QVCSo by this time I was so frustrated a tired from all this too high security for what is not even a bank or credit card companyI was faced with the same thing I had to answer that same question that I still got wrongWhy is that one question the only way? I just want my account deleted and want nothing more from QVCThere security set up is too high and makes me not feel safe thereWhy so high a security? No other website operates there security or password this wayVery frustrating
Attachment shows poor billing handling. I was at error due to a lack of guaranteed funds not received as promised from SS. I have a good payment record with all my other ** ***, which I may close to do this poor customer service that was not addressed at all in the business response
Complaint: ***
I am rejecting this response because:
Regards,
*** ***
February 25,
Dear ***:
This letter is the response from QVC, Inc to the complaint filed in your office by ID ***
This complaint concerns your client receiving e-mails from QVC in errorShe advised she has never purchased from QVC and
the e-mail address attached to a QVC customer’s account is hersShe is requesting QVC correct our information,
QVC apologizes for the inconvenience this has caused and removed the e-mail from our QVC s customer’s accountIt is possible this is the result of a keying errorWe have tried to contact our customer by phone and discovered the number on this account is not in serviceWe will continue our efforts to reach our QVC customer by mail and obtain the correct e-mail address for her
QVC again apologizes for your client receiving unsolicited e-mails and appreciates the opportunity to address this situation
Sincerely,
Dear *** ***,
This is the response of QVC, Incto your letter concerning the complaint filed with your office by our customerQVC regrets the concerns that our customer has regarding trying to place an order for a computerOur Finance Department has linked our customer's
account with an account at his address that has an easy pay debtUntil the debt is paid in full, the account will remain closedNo financial compensation will be given to our customer due to the financial loss we took at his addressThank you for allowing me the opportunity to respond to this inquiry
Sincerely,
Evelle K***
I am still rejecting their response due to the fact that they accept no responsibility in the billing errors that their actions causedPayments were rejected because they attempted to take more than one payment per month and the
fact that they wouldn't take a payment because they said it was paid in full when it wasn'tI can see that I'm not going to get any admission from them so this is closed as far as I'm concernedI have been a long time customer but will not be in the futureI am also sure that doesn't bother themA little better treatment of their customers would go a long way
Regards
*** ***
June 9, 2014Dear *** ***,This Is the response of QVC, Inc("OVC”) to your letter concerning the complaint filed with your office by QVC's Customer,Unfortunately our system generated an incorrect letter to our customerThis letter is for situations with customers using their
Qcards and the refunds that were issued, Our customer is responsible for the payment of her item *** Pink *** 17" Laptop.Thank you for allowing QVC the opportunity to respond to OVC’s Customer's complaint.Sincerely,Janet S*** Office of the PresidentQVC, Inc,
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:I received an email from QVC (11/24/16) stating my "QCard Statement from *** Bank" was available onlineAs I initially stated in complaint about QVC, I paid off the total balance on my QCard Until I stop receiving billing statements (see attached), I will not accept QVC's response since they obviously did not follow through to remedy this problem
Regards,
*** ***
April 22, 2014Dear *** ***:The following letter is the response from QVC, Inc to the complaint filed in your office by our customer.Our customer is addressing a payment posting error on his Credit Card bill in the amount of $QVC Customer Finance Department contacted **
*** *** *** and reviewed the payment history on this account** *** is the issuer of the Credit Card and payments are sent directly to them.GEs records reflect an on line payment of for payment of the Credit Card ending in *** was submitted on the following dates from an account ending in ***, 3/25/14, 3/31/and 4/06/14, The payment was received back to the bank as NonSufficient Funds on the following dates 3/28/14, 4/03/14, and 4/10/A successful payment of $was finally received on 4/11/Our customer also sent a letter from the Social Security Office dated /14/informing him the March benefit was paid in April on 4/09/The regular monthly check issue date is the 3" of the monthIt appears our customer was paying his bill on line prior to his funds being available in his account.QVC appreciates the opportunity to review this complaint and considers this matter closed.Sincerely,
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
I don't know if you actually READ the response letter from QVC, but all it is, is a 2-page letter stating my complaint and offering a QVC phone number for me to callThey didn't offer any solutionThey also stated falsely that my computer has been fixed - which it has notThe *** *** program isn't working, I can't update it or scan with it to find the problem, or process any of the other features of the programThere isn't any fast way to fix a computer that hasn't been diagnosed yet because I haven't been able to talk to anyone at *** *** yet to get it fixedThen my internet went down for a day, so I plan on calling them on Friday when I have time to actually work on my computerI have spent many hours on my own trying to get it fixedI remember watching the QVC program where the hosts stated that we would have US technical supportFeel free to go back and watch their videos of that day that I purchased the *** *** programIt was definitely advertising
Yes, I will call QVC, but I'm not accepting this worthless letter as a responseI am holding both QVC and *** *** responsible
Regards,
*** ***
July 31, 2014Dear *** ***:This letter is she response from QVC, Inc to the complaint filed in your office by out customer.Our customer is upset with manner in which Q Credit Card is billing on the June and July statementsCustomer is being charged for late charges and he is
stating he paid on time and in some cases over paid the minimum payment required.The Q Crcdit Card is a revolving charge card issued and managed by *** Bank (previously ** *** *** Bank)The bank controls the rules for payment on this cardWe have researched this account and confirm payments are being received but Some of the payments were received before they were due, posting to the previous month’s statement and next month’s statement does not reslect any payment receivedThis results in our customer being charged late seesA recent example is the May statement posted two payments resulting in the June statement not reflecting any paymentThis has occurred a couple of times in the last few months and as courtesy our customer was resunded the late charge of $billed in February on his March statement, $billed on his June statement and the adjustment posted on the July statementThe most recent late charge in the amount of $on the July statement was adjusted July and will post to the August statementA pay history adjustment was also made due to our customer’s payment was received day prior to the new bill printingQVC's Customer Care department attempted to explain to our customer, paying in advance on a revolving charge card will not reflect monthly payments and late charges will be incurredWe are sorry the bank’s system is not meeting our customer's expectations and the bank will not be changing their posting practices.QVC hope this information is helpful and our customer understands why he is experiencing difficulties with payment posting issues,QVC appreciates the opportunity to respond to this complaint.Sincerely,
Dolores D
Office of thc President QVC, Inc
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
Ms*** I am rejecting this response because although I am appreciative of the apology and the phone call that I received from MsK*** I find it inexcusable that there is still no mention of how I was repeatedly referred to in the wrong gender, or why this all occurred when the end result could have been the same from the beginning. QVC didn't offer a merchandise credit or anything in the form of good will, and while they are not expected to, I feel for my level of business that wound be appropriateI was told by Ms K*** to keep the defective item, great thought, but it's missing pieces, it's only trashI feel like my issue is brushed off to a simple "coaching of the staff" which means nothing to me. Thank you for your time in the case
Regards,
*** ***
May 11, Dear *** ***,This is the response to QVC, Inc(“QVC") to your letter concerning the complaint filed with your office by QVC’s CustomerI contacted our finance department about our Customers closed accountsUpon research all accounts have been reopened, Our
Customer can now use the gift Cards on the accounts.Thank you for allowing QVC the opportunity to respond to QVC’s Customers complaintSincerely,
Janet S
Office of the PresidentQVC, Inc
I purchased a Serra mattress on 8/28/for $898.99, six easy payments of $Here is a step by step process of what happened nextDelivered wrong mattressCalled QVC they said a replacement would be sentCalled weeks later was told we had to re-orderCharged wrong cardWas told refund would be issued in daysdays later no refund issuedCard charged AGAIN!
Correct mattress delivered on October 7thCorrect card charged TWICECalled QVC was told only one charge had been placedArgued and sat on hold for close to an hourThen "disconnected"Called back, was told supervisor would return call that nightNo call back today is days laterI call back and am told supervisor would call me back tomorrowNot holding my breatheI have now been charged $644.28, half of which has been charged on the incorrect card leading to accrued interest, instead of the correct $first installmentSlept on wrong mattress for over a month and no one has yet to help meIt is now October 12th
February 12,
Dear ***:
The following letter is the response from QVC, Inc to the complaint filed in your office by our customer
Our customer reported he placed an order with QVC and arranged to have the order billed in Ez~Pay installments
This order shipped in September and installment in the amount of $billed at that timeHe is upset QVC reported a delinquency to a collection agcncy and is requesting the collections call be stopped and re instate the original billing terms he had in September, not requiring the balance be paid in full
QVC researched our customer issue and confirmed an order for a *** and *** purse shipped to our customer on September 18, under order ***This order was to be billed in Ez-pay installments, in the amount of $for a total amount of $327.36, QVC has not been successful in billing of the installments and after leaving messages for our customer on several different dates and letters to request he update the credit card used (or the order, finally referred this account to *** *** to continue efforts to obtain payment for the shipped orderAt our customer’s request QVC contacted *** today and advised them to stop calls to his homeOur customer mentioned he did not want to send payment to the Agency and only wanted to send payments to QVC
QVC will be happy to have our customer contact this office directly and make paymentsHis account will remain closed until the order has been paid in full
I invite our customer to contact our office and we will be happy to assist him, T am in the office Monday-Friday from 9AM-5PM Eastern and can be reached at ###-###-####
QVC appreciates the opportunity to address this complaint and looks forward to hearing from our customer
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Contract Issues - A failure to honor a contract or agreement
select
Problem:
I previously made a complaint to qvc due to not receiving the required amount of games that was advertised with a *** *** ***The Director or supervisor agreed to send both games that were missing and did notThe company only sent the missing *** *** game but did not send the *** *** game that was part of the bundleI agreed to make payments on my purchase once I received all of the items that were advertised in the bundleI have waited several weeks to receive the 3rd game as promised and it has not been received as promised in the previous complaint *** is the original complaint numberTranslate
Desired Settlement / Outcome
Desired Settlement:
select
Desired Outcome:
Please send the *** *** game that is part of the *** *** ***I have paid $toward the purchaseHowever, I cannot make payments on a delivery that is not completeI will continue making payments on the game system once the entire deal has been mailed to meThank you *** ***
Regards,
*** ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
I tried rectifying this situation before it was sent to collections, but was locked out of my account due to some updates QVC was making to their loginI contacted customer service and complained as well
Regards,
*** ***
I got an email from QVC stating a auto ship item has been ordered I then went to my QVC account tried to log in but forgot my passwordThey had the "forgot password" option so I used that but I had to answer a security question for them to send me my passwordI thought I put in the right answer
but it said I did notI felt inconvenienced to have to call them, most companies just send you an email to reset passwordNot QVC ,I mean what happened at QVC that they need so much security and now I don't want to do any business with them at all nowSo I called she said she sent me an email to reset it but I was faced with that same one security question that I answered wrongOther companies always offer a ask another security question option , not QVCSo by this time I was so frustrated a tired from all this too high security for what is not even a bank or credit card companyI was faced with the same thing I had to answer that same question that I still got wrongWhy is that one question the only way? I just want my account deleted and want nothing more from QVCThere security set up is too high and makes me not feel safe thereWhy so high a security? No other website operates there security or password this wayVery frustrating
Attachment shows poor billing handling. I was at error due to a lack of guaranteed funds not received as promised from SS. I have a good payment record with all my other ** ***, which I may close to do this poor customer service that was not addressed at all in the business response
Complaint: ***
I am rejecting this response because:
Regards,
*** ***
February 25,
Dear ***:
This letter is the response from QVC, Inc to the complaint filed in your office by ID ***
This complaint concerns your client receiving e-mails from QVC in errorShe advised she has never purchased from QVC and
the e-mail address attached to a QVC customer’s account is hersShe is requesting QVC correct our information,
QVC apologizes for the inconvenience this has caused and removed the e-mail from our QVC s customer’s accountIt is possible this is the result of a keying errorWe have tried to contact our customer by phone and discovered the number on this account is not in serviceWe will continue our efforts to reach our QVC customer by mail and obtain the correct e-mail address for her
QVC again apologizes for your client receiving unsolicited e-mails and appreciates the opportunity to address this situation
Sincerely,
Dear *** ***,
This is the response of QVC, Incto your letter concerning the complaint filed with your office by our customerQVC regrets the concerns that our customer has regarding trying to place an order for a computerOur Finance Department has linked our customer's
account with an account at his address that has an easy pay debtUntil the debt is paid in full, the account will remain closedNo financial compensation will be given to our customer due to the financial loss we took at his addressThank you for allowing me the opportunity to respond to this inquiry
Sincerely,
Evelle K***
Please see business's rejection
I am still rejecting their response due to the fact that they accept no responsibility in the billing errors that their actions causedPayments were rejected because they attempted to take more than one payment per month and the
fact that they wouldn't take a payment because they said it was paid in full when it wasn'tI can see that I'm not going to get any admission from them so this is closed as far as I'm concernedI have been a long time customer but will not be in the futureI am also sure that doesn't bother themA little better treatment of their customers would go a long way
Regards
*** ***
June 9, 2014Dear *** ***,This Is the response of QVC, Inc("OVC”) to your letter concerning the complaint filed with your office by QVC's Customer,Unfortunately our system generated an incorrect letter to our customerThis letter is for situations with customers using their
Qcards and the refunds that were issued, Our customer is responsible for the payment of her item *** Pink *** 17" Laptop.Thank you for allowing QVC the opportunity to respond to OVC’s Customer's complaint.Sincerely,Janet S*** Office of the PresidentQVC, Inc,
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:I received an email from QVC (11/24/16) stating my "QCard Statement from *** Bank" was available onlineAs I initially stated in complaint about QVC, I paid off the total balance on my QCard Until I stop receiving billing statements (see attached), I will not accept QVC's response since they obviously did not follow through to remedy this problem
Regards,
*** ***
April 22, 2014Dear *** ***:The following letter is the response from QVC, Inc to the complaint filed in your office by our customer.Our customer is addressing a payment posting error on his Credit Card bill in the amount of $QVC Customer Finance Department contacted **
*** *** *** and reviewed the payment history on this account** *** is the issuer of the Credit Card and payments are sent directly to them.GEs records reflect an on line payment of for payment of the Credit Card ending in *** was submitted on the following dates from an account ending in ***, 3/25/14, 3/31/and 4/06/14, The payment was received back to the bank as NonSufficient Funds on the following dates 3/28/14, 4/03/14, and 4/10/A successful payment of $was finally received on 4/11/Our customer also sent a letter from the Social Security Office dated /14/informing him the March benefit was paid in April on 4/09/The regular monthly check issue date is the 3" of the monthIt appears our customer was paying his bill on line prior to his funds being available in his account.QVC appreciates the opportunity to review this complaint and considers this matter closed.Sincerely,
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
I don't know if you actually READ the response letter from QVC, but all it is, is a 2-page letter stating my complaint and offering a QVC phone number for me to callThey didn't offer any solutionThey also stated falsely that my computer has been fixed - which it has notThe *** *** program isn't working, I can't update it or scan with it to find the problem, or process any of the other features of the programThere isn't any fast way to fix a computer that hasn't been diagnosed yet because I haven't been able to talk to anyone at *** *** yet to get it fixedThen my internet went down for a day, so I plan on calling them on Friday when I have time to actually work on my computerI have spent many hours on my own trying to get it fixedI remember watching the QVC program where the hosts stated that we would have US technical supportFeel free to go back and watch their videos of that day that I purchased the *** *** programIt was definitely advertising
Yes, I will call QVC, but I'm not accepting this worthless letter as a responseI am holding both QVC and *** *** responsible
Regards,
*** ***
Complaint: ***
I am rejecting this response because: Please see attached handwritten rebuttal
Regards,
*** ***
Please see attached responseThe rebuttal was sent back in Jan We re sent to QVC for another response and the response came 3-13-
July 31, 2014Dear *** ***:This letter is she response from QVC, Inc to the complaint filed in your office by out customer.Our customer is upset with manner in which Q Credit Card is billing on the June and July statementsCustomer is being charged for late charges and he is
stating he paid on time and in some cases over paid the minimum payment required.The Q Crcdit Card is a revolving charge card issued and managed by *** Bank (previously ** *** *** Bank)The bank controls the rules for payment on this cardWe have researched this account and confirm payments are being received but Some of the payments were received before they were due, posting to the previous month’s statement and next month’s statement does not reslect any payment receivedThis results in our customer being charged late seesA recent example is the May statement posted two payments resulting in the June statement not reflecting any paymentThis has occurred a couple of times in the last few months and as courtesy our customer was resunded the late charge of $billed in February on his March statement, $billed on his June statement and the adjustment posted on the July statementThe most recent late charge in the amount of $on the July statement was adjusted July and will post to the August statementA pay history adjustment was also made due to our customer’s payment was received day prior to the new bill printingQVC's Customer Care department attempted to explain to our customer, paying in advance on a revolving charge card will not reflect monthly payments and late charges will be incurredWe are sorry the bank’s system is not meeting our customer's expectations and the bank will not be changing their posting practices.QVC hope this information is helpful and our customer understands why he is experiencing difficulties with payment posting issues,QVC appreciates the opportunity to respond to this complaint.Sincerely,
Dolores D
Office of thc President QVC, Inc
Please see attached response
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
Ms*** I am rejecting this response because although I am appreciative of the apology and the phone call that I received from MsK*** I find it inexcusable that there is still no mention of how I was repeatedly referred to in the wrong gender, or why this all occurred when the end result could have been the same from the beginning. QVC didn't offer a merchandise credit or anything in the form of good will, and while they are not expected to, I feel for my level of business that wound be appropriateI was told by Ms K*** to keep the defective item, great thought, but it's missing pieces, it's only trashI feel like my issue is brushed off to a simple "coaching of the staff" which means nothing to me. Thank you for your time in the case
Regards,
*** ***