I stumbled upon QVC and thought to myself, well I've heard about this company and their prices are very competitiveSo I decided to give them a tryThat's where I went wrongI attempted to place an order and I had the correct amount in the bank for the orderI hit submit and it advised that my credit card declined, however, it still took the money out of my accountThe next day the funds were still not back in there, so I chatted with an agent with QVC and she advised the order did not go through so she would help me place an orderThe agent then took the item number and added it to the cartI advised on the credit card issue and she said that the funds were released due to the declineShe then told me what the shipping time frame was, I advised that I wanted expedited shippingShe then said ok and what I thought was she placed the orderHowever, what happened is she placed the order before telling me or even asking me what shipping method I wanted, then when I changed it she recharged me for the new amountCount that, that is different charges and I wasn't informed of thisI called the bank to confirm the charge was taken for the order and I was overdrawn $Please keep in mind I had $in the bank and my charge was only for $So why was I overdrawnOh yes, it's because the agent double tapped my damn cardThis all took place on 7/2/Also, my check was deposited this day and it took money out of my check to compensate for the overdrawThe agent then said I would receive my product with the expedited shipping I paid for on 7/3/I called back on 7/3/as I seen online that it was still in process and was told that it hasn't shipped but would be shipping soon and I would receive on Monday 7/6/Here it is Monday and I call back and am told that it hasn't shipped yet and I will need to call back tomorrow for an updateThis is after I asked if I could be contacted instead of having to keep contacting themI was advised that is not a possibility and I will have to call backSo at this point, I am short at my bank due to this companies negligence as well I do not have the product and it was for my anniversary which is tomorrowI would have never continued my order through this company if one of their agents wouldn't of advised me that I would have the product before my anniversarySo what do I have to show for it, nothing! I have no money in the bank and no productIt was definitely a lose lose situation with this companyI do not recommend it to anyone
September 15, Dear *** ***:
This letter is the response from QVC, Inc to the complaint filed in your office by our customerOur customer reported she purchased *** *** Titanium Anti-Virus Lifetime (7) computersOur customer also stated this product was
presented as having US tech support and a lifetime of technical support for the life of the computers.Our customer recently experienced a problem with a computer this program was installed on and called *** for assistanceThe call was taken in ***, Italy, Our customer was advised she would have to purchase their support package in order to speak with someone, Our customer then contacted QVC and again was provided the phone number to contact *** for assistance, this time reaching the PhilippinesAfter some time working through e-mail, our customer was finally able to have a working computer againOur customer stated she feels there were promises made in regards to this product, She expected to be assisted by US tech supportShe has not received the customer/technical support she expectedCustomer almost lost years of information stored on her computer and feels the presentation was misleadingQVC confirmed our customer purchased this product under Order *** ***, QVC Item ***This product is an anti-virus protection and has scven applications which can be used for seven uses or seven different computers to prevent virusesReviewing the issue, there were two phone numbers which our customers are reserred so sor assistanceThe first number is for PC Treasures Premier, they would be able to assist with instillation and obtaining missing serial numbers for the productThis service is US supported, The 2nd phone number *** is not US supportedThey are the technical support for ***Our customer should not have been asked to purchase a support package in order to receive any assistanceWe are also unaware of calls being taken in ***, Italy for this companyIf our customer would like to provide the phone number she called to reach this location we would be happy to research this furtherQVC will also be happy to reach out to the vendor of this product if she needs additional assistance.Our customer can reach me directly Monday through Friday from 9am-5pm Eastern at ***, Ext ***.QVC appreciates the opportunity to respond to this complaint in an attempt to respond to our customer's concerns,Sincerely,Dolores D
Office of the President
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: I was told by a QVC employee, actually two different ones, that this was turned over to a collection agency and I know that those are reported to the credit agencies. I am in the process of purchasing a home and do not need this popping up. I was told by two employees that it was reported. What do I do now and how do I know it isn't on my credit report
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed
the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
March 21, Dear ***:Thank you For your rccent inquiry to QVC conccrning our customerI will be happy to respond.First I would like to apologize that our customer experienced a problems on our websiteAt our customers request I have requested that all emails be
stoppedPlease be advised that this request can take up to days to completeI have also forwarded our customers feedback to the appropriate departmentAgain we apology for any inconvenience our customer may have experiencedIf additional assistance is needed regarding this matter, I can be reached at ###-###-####, Monday -Friday 9am -3;30pm EST.Thank you for allowing QVC the opportunity to respond to our customer’s complaint.Sincerely,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. The item has been returned to ** *** in *** ***, NC *** and I am awaiting receipt/adjusted refund, Once a refund is received for the item I will consider the matter closed
Regards,
*** ***
February 24, Dear *** ***,
This is the response of QVC, Incto your letter concerning the complaint filed with your office by our customerQVC regrets the concerns that our customer has regarding not receiving his *** TabletI checked with *** and the tracking
number only shows that a label was created and that there are no other scans with delivery informationI have issued a refund in the amount of $21,08, to the credit card used on the purchaseThe other easy pay installments have been cancelled.Thank you for the opportunity to respond to his inquiry.Sincerely,
Evell K
Office of the President QVC
February 23, 2015Dear *** ***,
This is the response of QVC, Inc("QVC") to your letter concerning the complaint filed with your office by QVC’s Customer,Our Customer had contacted QVC's Customer Service about making a payment to his QVC credit card for $29,The
representative he spoke with placed the $onto the easy payment for item *** Black Gigaset Mini 8" Quad Core GB WiFi *** TabletThis paid the final easy pay installment for this itemOur Customer was charged a late fee on his QVC credit card for non-paymentI contacted our finance department to see if the late fee can be removed due to this issueThe late fee will be removed and as of today our customers balance is $Our Customer is requesting that we put the payment on his QVC credit cardWe can credit our Customers *** and place the final easy payment back on the QVC credit card, we cannot use it as payment on his QVC credit cardIn the future if our Customer wants to make a payment on his QVC credit card by phone he needs to contact *** Bank that is the bank that holds the QVC credit card.Thank you for allowing QVC the opportunity to respond to QVC's Customers complaint.Sincerely,
Janet S
Office of the President QVC, Inc
May 7,
Dear ***,This is the response of QVC, Inc("QVC") to your letter concerning the complaint filed with your office by QVC's Customer.QVC's customer states incorrect information on QVC's website about item *** 14K Gold 8" Two-Tone Bold ***
BraceletQVC sent out the following to customers stating "Letter/email: Incorrect gram weights provided for 7", 1/2", & 8" Two-Tone Bold *** Bracelets (***/ ***/*** and Adv Order ***/***/***)Correct weights should be 9.1g (7"), 9.8g (1/2") & 10.5g (8")Based on this information, customers may cancel (advance orders) or return for full refund, including s+h, return costs, and sales tax".Our customer was issued a partial refund on April 25th in the amount of $The item was received at QVC today and the remaining amount of $is being issued to the credit card used on the orderThe remaining easy pay amounts have been cancelled.Thank you for allowing QVC the opportunity to respond to QVC's customer's complaint.Sincerely,
December 3, 2014Dear *** ***,This is the response of QVC, Incto your letter concerning the complaint filed with your office by our customer.QVC regrets the concerns that our customer has regarding her Q Membership being closedOur Finance has associated her account with an
account that owes QVC money for their past due easy pay installmentsUnfortunately, her account will not be reopened until the debt is paid in full,Thank you for the opportunity to respond to his inquiry.Sincerely,Evelle KOffice of the PresidentQVC
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me QVC has informed me that they have sent a return of funds for the defective product Thank you again for your assistance
Regards,
*** ***
I purchased an area rug in March of and selected the "easy payments" option I received a bill for the first installment and it was promptly paid However, I did not receive any further bills for payments through 4; and quite frankly, I forgot about the balance because I did not receive any further statements On June 1, 2016, I received a letter saying I had a past due balance and to pay immediately to avoid having my shopping privileges revoked and to avoid a collection agency (I haven't ordered from QVC in many years) I immediately contacted the company and asked why I haven't received any bills for my easy payments The woman in customer service said "it isn't our policy to send bills" I explained that I order from other shopping networks on their easy pay plans, and I ALWAYS receive a bill every month I use credit cards all the time, and this is the first time a company hasn't sent me a bill when a payment is due I think this is a ridiculous way to do business and this "no bill" policy does nothing but put one's credit in jeopardy I pride myself in having an outstanding credit score and pay all my bills well before the due date That is, for companies who have the courtesy to send bills in the mail when a payment is due or at least an email reminder Am I supposed to remember every single purchase I make with a credit card? Buyers beware of this policy If you purchase something on QVC's "easy payment plan", you better write it in your planner or mark on your calendar when your next payment is due because you won't be receiving any bills in the mail after the first payment
December 16, 2014Dear [redacted],This is the response of QVC, Inc. to your letter concerning the complaint filed with your office by our customer.QVC regrets the concerns that our customer has regarding the computer, order [redacted] being placed on the wrong account....
Unfortunately, our system docs not allow the order to be transferred to his Q Member account, Both accounts have the same billing address. If there is a billing issue that our customer would like to discuss, please have him call me at ([redacted], ext. [redacted],Thank you for the opportunity to respond to his inquiry.Sincerely,Evelle KOffice of the President QVC
July 2, 2014Dear [redacted]:This letter is the response from QVC, Inc to the complaint filed in your office by our customer.Our customer is stating she does not have a current debt for past due ez-payments and wanted information on which product is involved. She mentioned...
she made payments in the amounts of $22.47 on 1/21/14 and 2/14/14 and in April, made a payment of $176.87 to pay the balance in lull on a Bissell floor eleancr. Later she received a letter from a Collections agency claiming she owed a total of $44.00. Customer needs debt identified.Our customer may be confused between a Q Membership which lists all of the orders our QVC customers place paid by various Credit cards or cheek payments and a Q Credit Card, issued by [redacted] and a monthly statement is sent by them.QVC reviewed our customer’s records and found the following information.Order [redacted] for Item [redacted]for a [redacted] Platinum Plus Coffee Maker billed to her Q Credit Card and the Credit Card statement reflects a billing of $176.87 on March 19,2014 and then a payment of $176.87 posting on April 21, 2014. Our records also reflect Order [redacted] placed for Item [redacted], a[redacted] Floor Cleaner billing in 5 EZ-pay installments in the amounts of $22.44@ to a [redacted] Credit Card. QVC successfully billed 3 of the 5 installments to her [redacted]. We were unable to bill the 4 and 5th installments leaving a past due balance of $44.96.Our customer contacted. QVC after filing this complaint and paid the outstanding collection balance and this issue has been resolved.QVC hopes this information has been helpful and considers this matter closed.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: QVC's Christmas refund policy extends from the "Christmas in July" show through January 31st following Christmas. I tried to return the [redacted] Diamond rings during the refund period. First, I was told, I could not return them, because they were over 30 days old. I pointed out, they both were purchased in August, and I was within the Christmas refund policy time frame. I was told that only applied to some items, but it did not apply to mine. I have been watching QVC for decades. I know their policies. On air, the show hosts state ANY item may be returned according to QVC's Christmas refund Christmas policy. QVC is not upholding their own policies. I, of course, realize today's date is out of that period, but QVC should have honored my request, when it was first made months ago. To tell me, I could not make returns, because a 30 days had passed, when it clearly was a Christmas refund, should not be ignored, I talked to more than one representative about this, the Christmas refund policy period is very well known by every major business I can bring to mind. It is common place. Every customer service representative to whom I have ever talked, is familiar with it. The only exception would be [redacted].com. They allow customers to return anything at any time for the period of a year after purchase with no questions asked.
Regards,
[redacted]
This is the response of QVC, Inc. to your letter concerning the complaint filed with your office by our customer.
QVC regrets the concerns that our customer has regarding some of her easy pay orders. Our Finance Department is sending an easy pay list letter to our customer. The accounts...
will remain closed until the dcbt is paid in full.If our customer feels that she has been overcharged for some of her of her orders, please have her call me at ###-###-####, ext, [redacted] with the order numbers involved.Thank you for the opportunity to respond to this inquiry.
Sincerely,
Evelle K[redacted] Office of the PresidentQVC
April 25, 2014
Dear [redacted],This is the response of QVC, Inc. to your letter concerning the complaint filed with your office by our customer,QVC regrets the concerns that our customer has regarding the Easy Pay installments for the bike that she purchased in December. Our...
finance department completed the debit and reopened the Member account. This debt was not reported to any credit bureaus.Thank you allowing QVC the opportunity to respond to this inquiry.Sincerely,
I watched the QVC program that offered the Areo Pilates machine with the trampoline, pillow and DVDs. I ordered it happy to make the cut off of the supposed temporary low price and installment plan. It is still offered and it didn't come with the "for this show only" extras. I asked for consideration and was denied. Worse than the bait and switch, the customer service representative was rude and unyielding. Maybe they work on commission. I'm not sure. But her attitude and the company not following through with what was advertised by the girl demonstrating the product is bad business. If they had just said she mistakenly said the items were included and they were not supposed to be I could have understood. But even the neck roll (different than the pillow they advertised but refused to honor) that is in the photo is not included in the package. When I tried to explain that to the customer service representative she interrupted me, repeated her pat answer that she can not do anything about it then when I told her she didn't need to be rude she hung up on me. This item is too much trouble to pack up and ship back but I'll never shop with them again.
February 12, 2014
Dear **. [redacted],
This is the response of QVC, Inc. to your letter concerning the complaint filed with your office by our customer.
QVC regrets the concerns that our customer has regarding a charge on her credit card for $157.41. Please...
have her call me at ###-###-####. I want to verify the credit card that was used on that purchase before I issue the refund. I work Monday through Friday from 9AM until 5PM Eastern Time,
Thank you for the opportunity to respond to this inquiry.
Sincerely.
QVC is offering 6 monthly installments for some of their products. They are discriminating against customers, especially when the want to order an Apple laptop by not following through with the order. The customer service department pretends to contact the customer when in fact they don't try at all. It is in my opinion false advertising and discrimination.
I stumbled upon QVC and thought to myself, well I've heard about this company and their prices are very competitiveSo I decided to give them a tryThat's where I went wrongI attempted to place an order and I had the correct amount in the bank for the orderI hit submit and it advised that my credit card declined, however, it still took the money out of my accountThe next day the funds were still not back in there, so I chatted with an agent with QVC and she advised the order did not go through so she would help me place an orderThe agent then took the item number and added it to the cartI advised on the credit card issue and she said that the funds were released due to the declineShe then told me what the shipping time frame was, I advised that I wanted expedited shippingShe then said ok and what I thought was she placed the orderHowever, what happened is she placed the order before telling me or even asking me what shipping method I wanted, then when I changed it she recharged me for the new amountCount that, that is different charges and I wasn't informed of thisI called the bank to confirm the charge was taken for the order and I was overdrawn $Please keep in mind I had $in the bank and my charge was only for $So why was I overdrawnOh yes, it's because the agent double tapped my damn cardThis all took place on 7/2/Also, my check was deposited this day and it took money out of my check to compensate for the overdrawThe agent then said I would receive my product with the expedited shipping I paid for on 7/3/I called back on 7/3/as I seen online that it was still in process and was told that it hasn't shipped but would be shipping soon and I would receive on Monday 7/6/Here it is Monday and I call back and am told that it hasn't shipped yet and I will need to call back tomorrow for an updateThis is after I asked if I could be contacted instead of having to keep contacting themI was advised that is not a possibility and I will have to call backSo at this point, I am short at my bank due to this companies negligence as well I do not have the product and it was for my anniversary which is tomorrowI would have never continued my order through this company if one of their agents wouldn't of advised me that I would have the product before my anniversarySo what do I have to show for it, nothing! I have no money in the bank and no productIt was definitely a lose lose situation with this companyI do not recommend it to anyone
September 15, Dear *** ***:
This letter is the response from QVC, Inc to the complaint filed in your office by our customerOur customer reported she purchased *** *** Titanium Anti-Virus Lifetime (7) computersOur customer also stated this product was
presented as having US tech support and a lifetime of technical support for the life of the computers.Our customer recently experienced a problem with a computer this program was installed on and called *** for assistanceThe call was taken in ***, Italy, Our customer was advised she would have to purchase their support package in order to speak with someone, Our customer then contacted QVC and again was provided the phone number to contact *** for assistance, this time reaching the PhilippinesAfter some time working through e-mail, our customer was finally able to have a working computer againOur customer stated she feels there were promises made in regards to this product, She expected to be assisted by US tech supportShe has not received the customer/technical support she expectedCustomer almost lost years of information stored on her computer and feels the presentation was misleadingQVC confirmed our customer purchased this product under Order *** ***, QVC Item ***This product is an anti-virus protection and has scven applications which can be used for seven uses or seven different computers to prevent virusesReviewing the issue, there were two phone numbers which our customers are reserred so sor assistanceThe first number is for PC Treasures Premier, they would be able to assist with instillation and obtaining missing serial numbers for the productThis service is US supported, The 2nd phone number *** is not US supportedThey are the technical support for ***Our customer should not have been asked to purchase a support package in order to receive any assistanceWe are also unaware of calls being taken in ***, Italy for this companyIf our customer would like to provide the phone number she called to reach this location we would be happy to research this furtherQVC will also be happy to reach out to the vendor of this product if she needs additional assistance.Our customer can reach me directly Monday through Friday from 9am-5pm Eastern at ***, Ext ***.QVC appreciates the opportunity to respond to this complaint in an attempt to respond to our customer's concerns,Sincerely,Dolores D
Office of the President
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: I was told by a QVC employee, actually two different ones, that this was turned over to a collection agency and I know that those are reported to the credit agencies. I am in the process of purchasing a home and do not need this popping up. I was told by two employees that it was reported. What do I do now and how do I know it isn't on my credit report
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed
the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
March 21, Dear ***:Thank you For your rccent inquiry to QVC conccrning our customerI will be happy to respond.First I would like to apologize that our customer experienced a problems on our websiteAt our customers request I have requested that all emails be
stoppedPlease be advised that this request can take up to days to completeI have also forwarded our customers feedback to the appropriate departmentAgain we apology for any inconvenience our customer may have experiencedIf additional assistance is needed regarding this matter, I can be reached at ###-###-####, Monday -Friday 9am -3;30pm EST.Thank you for allowing QVC the opportunity to respond to our customer’s complaint.Sincerely,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. The item has been returned to ** *** in *** ***, NC *** and I am awaiting receipt/adjusted refund, Once a refund is received for the item I will consider the matter closed
Regards,
*** ***
February 24, Dear *** ***,
This is the response of QVC, Incto your letter concerning the complaint filed with your office by our customerQVC regrets the concerns that our customer has regarding not receiving his *** TabletI checked with *** and the tracking
number only shows that a label was created and that there are no other scans with delivery informationI have issued a refund in the amount of $21,08, to the credit card used on the purchaseThe other easy pay installments have been cancelled.Thank you for the opportunity to respond to his inquiry.Sincerely,
Evell K
Office of the President QVC
February 23, 2015Dear *** ***,
This is the response of QVC, Inc("QVC") to your letter concerning the complaint filed with your office by QVC’s Customer,Our Customer had contacted QVC's Customer Service about making a payment to his QVC credit card for $29,The
representative he spoke with placed the $onto the easy payment for item *** Black Gigaset Mini 8" Quad Core GB WiFi *** TabletThis paid the final easy pay installment for this itemOur Customer was charged a late fee on his QVC credit card for non-paymentI contacted our finance department to see if the late fee can be removed due to this issueThe late fee will be removed and as of today our customers balance is $Our Customer is requesting that we put the payment on his QVC credit cardWe can credit our Customers *** and place the final easy payment back on the QVC credit card, we cannot use it as payment on his QVC credit cardIn the future if our Customer wants to make a payment on his QVC credit card by phone he needs to contact *** Bank that is the bank that holds the QVC credit card.Thank you for allowing QVC the opportunity to respond to QVC's Customers complaint.Sincerely,
Janet S
Office of the President QVC, Inc
May 7,
Dear ***,This is the response of QVC, Inc("QVC") to your letter concerning the complaint filed with your office by QVC's Customer.QVC's customer states incorrect information on QVC's website about item *** 14K Gold 8" Two-Tone Bold ***
BraceletQVC sent out the following to customers stating "Letter/email: Incorrect gram weights provided for 7", 1/2", & 8" Two-Tone Bold *** Bracelets (***/ ***/*** and Adv Order ***/***/***)Correct weights should be 9.1g (7"), 9.8g (1/2") & 10.5g (8")Based on this information, customers may cancel (advance orders) or return for full refund, including s+h, return costs, and sales tax".Our customer was issued a partial refund on April 25th in the amount of $The item was received at QVC today and the remaining amount of $is being issued to the credit card used on the orderThe remaining easy pay amounts have been cancelled.Thank you for allowing QVC the opportunity to respond to QVC's customer's complaint.Sincerely,
December 3, 2014Dear *** ***,This is the response of QVC, Incto your letter concerning the complaint filed with your office by our customer.QVC regrets the concerns that our customer has regarding her Q Membership being closedOur Finance has associated her account with an
account that owes QVC money for their past due easy pay installmentsUnfortunately, her account will not be reopened until the debt is paid in full,Thank you for the opportunity to respond to his inquiry.Sincerely,Evelle KOffice of the PresidentQVC
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me QVC has informed me that they have sent a return of funds for the defective product Thank you again for your assistance
Regards,
*** ***
I purchased an area rug in March of and selected the "easy payments" option I received a bill for the first installment and it was promptly paid However, I did not receive any further bills for payments through 4; and quite frankly, I forgot about the balance because I did not receive any further statements On June 1, 2016, I received a letter saying I had a past due balance and to pay immediately to avoid having my shopping privileges revoked and to avoid a collection agency (I haven't ordered from QVC in many years) I immediately contacted the company and asked why I haven't received any bills for my easy payments The woman in customer service said "it isn't our policy to send bills" I explained that I order from other shopping networks on their easy pay plans, and I ALWAYS receive a bill every month I use credit cards all the time, and this is the first time a company hasn't sent me a bill when a payment is due I think this is a ridiculous way to do business and this "no bill" policy does nothing but put one's credit in jeopardy I pride myself in having an outstanding credit score and pay all my bills well before the due date That is, for companies who have the courtesy to send bills in the mail when a payment is due or at least an email reminder Am I supposed to remember every single purchase I make with a credit card? Buyers beware of this policy If you purchase something on QVC's "easy payment plan", you better write it in your planner or mark on your calendar when your next payment is due because you won't be receiving any bills in the mail after the first payment
December 16, 2014Dear [redacted],This is the response of QVC, Inc. to your letter concerning the complaint filed with your office by our customer.QVC regrets the concerns that our customer has regarding the computer, order [redacted] being placed on the wrong account....
Unfortunately, our system docs not allow the order to be transferred to his Q Member account, Both accounts have the same billing address. If there is a billing issue that our customer would like to discuss, please have him call me at ([redacted], ext. [redacted],Thank you for the opportunity to respond to his inquiry.Sincerely,Evelle KOffice of the President QVC
July 2, 2014Dear [redacted]:This letter is the response from QVC, Inc to the complaint filed in your office by our customer.Our customer is stating she does not have a current debt for past due ez-payments and wanted information on which product is involved. She mentioned...
she made payments in the amounts of $22.47 on 1/21/14 and 2/14/14 and in April, made a payment of $176.87 to pay the balance in lull on a Bissell floor eleancr. Later she received a letter from a Collections agency claiming she owed a total of $44.00. Customer needs debt identified.Our customer may be confused between a Q Membership which lists all of the orders our QVC customers place paid by various Credit cards or cheek payments and a Q Credit Card, issued by [redacted] and a monthly statement is sent by them.QVC reviewed our customer’s records and found the following information.Order [redacted] for Item [redacted]for a [redacted] Platinum Plus Coffee Maker billed to her Q Credit Card and the Credit Card statement reflects a billing of $176.87 on March 19,2014 and then a payment of $176.87 posting on April 21, 2014. Our records also reflect Order [redacted] placed for Item [redacted], a[redacted] Floor Cleaner billing in 5 EZ-pay installments in the amounts of $22.44@ to a [redacted] Credit Card. QVC successfully billed 3 of the 5 installments to her [redacted]. We were unable to bill the 4 and 5th installments leaving a past due balance of $44.96.Our customer contacted. QVC after filing this complaint and paid the outstanding collection balance and this issue has been resolved.QVC hopes this information has been helpful and considers this matter closed.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: QVC's Christmas refund policy extends from the "Christmas in July" show through January 31st following Christmas. I tried to return the [redacted] Diamond rings during the refund period. First, I was told, I could not return them, because they were over 30 days old. I pointed out, they both were purchased in August, and I was within the Christmas refund policy time frame. I was told that only applied to some items, but it did not apply to mine. I have been watching QVC for decades. I know their policies. On air, the show hosts state ANY item may be returned according to QVC's Christmas refund Christmas policy. QVC is not upholding their own policies. I, of course, realize today's date is out of that period, but QVC should have honored my request, when it was first made months ago. To tell me, I could not make returns, because a 30 days had passed, when it clearly was a Christmas refund, should not be ignored, I talked to more than one representative about this, the Christmas refund policy period is very well known by every major business I can bring to mind. It is common place. Every customer service representative to whom I have ever talked, is familiar with it. The only exception would be [redacted].com. They allow customers to return anything at any time for the period of a year after purchase with no questions asked.
Regards,
[redacted]
This is the response of QVC, Inc. to your letter concerning the complaint filed with your office by our customer.
QVC regrets the concerns that our customer has regarding some of her easy pay orders. Our Finance Department is sending an easy pay list letter to our customer. The accounts...
will remain closed until the dcbt is paid in full.If our customer feels that she has been overcharged for some of her of her orders, please have her call me at ###-###-####, ext, [redacted] with the order numbers involved.Thank you for the opportunity to respond to this inquiry.
Sincerely,
Evelle K[redacted] Office of the PresidentQVC
April 25, 2014
Dear [redacted],This is the response of QVC, Inc. to your letter concerning the complaint filed with your office by our customer,QVC regrets the concerns that our customer has regarding the Easy Pay installments for the bike that she purchased in December. Our...
finance department completed the debit and reopened the Member account. This debt was not reported to any credit bureaus.Thank you allowing QVC the opportunity to respond to this inquiry.Sincerely,
I watched the QVC program that offered the Areo Pilates machine with the trampoline, pillow and DVDs. I ordered it happy to make the cut off of the supposed temporary low price and installment plan. It is still offered and it didn't come with the "for this show only" extras. I asked for consideration and was denied. Worse than the bait and switch, the customer service representative was rude and unyielding. Maybe they work on commission. I'm not sure. But her attitude and the company not following through with what was advertised by the girl demonstrating the product is bad business. If they had just said she mistakenly said the items were included and they were not supposed to be I could have understood. But even the neck roll (different than the pillow they advertised but refused to honor) that is in the photo is not included in the package. When I tried to explain that to the customer service representative she interrupted me, repeated her pat answer that she can not do anything about it then when I told her she didn't need to be rude she hung up on me. This item is too much trouble to pack up and ship back but I'll never shop with them again.
February 12, 2014
Dear **. [redacted],
This is the response of QVC, Inc. to your letter concerning the complaint filed with your office by our customer.
QVC regrets the concerns that our customer has regarding a charge on her credit card for $157.41. Please...
have her call me at ###-###-####. I want to verify the credit card that was used on that purchase before I issue the refund. I work Monday through Friday from 9AM until 5PM Eastern Time,
Thank you for the opportunity to respond to this inquiry.
Sincerely.
QVC is offering 6 monthly installments for some of their products. They are discriminating against customers, especially when the want to order an Apple laptop by not following through with the order. The customer service department pretends to contact the customer when in fact they don't try at all. It is in my opinion false advertising and discrimination.