February 10, 2015Dear MS. Dondero,This is the response of QVC, Inc, ("QVC") to your letter concerning the complaint filed with your office by QVC's Customer.QVC records show that our customers easy pay installments were rolled in error by our Customer on December 28, 2011. We issued...
a refund to our customers [redacted] credit card ending in [redacted] on January 12, 2012 total amount $207.43. The installments were set up to manually bill to our customer's [redacted] ending in [redacted] on January 19, 2012, February 19, 2012, March 21, 2012 and April 21, 2012. Customer's credit card kept declining. Our customer was sent a letter when the credit card declined requesting to contact QVC with another pay method. QVC never received any calls from our customer to change the credit card to a new credit card. Our customer was sent to collections on April 25, 2012 due to QVC unable to get payment for the declined installments, Our customer states the order was paid in full four years ago. We would need customer to send proof that the order was paid in full. QVC records show rolled to credit card and refund issued and unable to get payments for the rolled installments.Thank you for allowing QVC the opportunity to respond to QVC's Customers complaint.Sincerely,Janet S Office Of the President QVC, Inc.
May 21, 2015Dear [redacted],
This is the response of QVC, Inc. (“QVC”) too your letter concerning the complaint filed with your office by QVC's Customer.Our Customer was upset due to his order for item [redacted] Camera was held up by our Finance Department. Due to the...
amount of the order Finance needed to verify all information. Our Finance Department did speak to our Customer on May 20th verified the information and released the order. The order is showing delivered today May 21st. Thank you for allowing QVC the opportunity to respond to QVC's Customer Complaint.
Sincerely,
Janet S
Office of the PresidentQVC, Inc.
March 7, 2014
Dear **. [redacted],This is the response of QVC, Inc ("QVC") to your letter concerning the complaint filed with your office by QVC's customer.QVC guarantees that customers may return merchandise purchased from QVC within 30 days of receipt, for exchange or full...
refund. Our records reflect that we have consistently honored our 30-day money back guarantee with respect to merchandise that our customer has returned. This guarantee is distinct from the issue of excessive rates of orders returned and the difficulties and costs associated with the servicing of such accounts. However, even in the varied circumstances which result in communication with customers asking that purchases be carefully considered or in the closing of a QVC membership account, either by QVC or by the customer, we consistently honor our advertised policy of accepting merchandise returned by customers within thirty (30) days of receiptQVC communicates directly with a customer with whom the legitimate business concern of the cost of servicing an account arises. We do not believe this to be deceptive or misleading to the consumer. As you know, QVC attempts to identify potential problems early and work together with Its customers to serve them better, rather than changing its cost structure or introducing more stringent return policies as some retailers have chosen to do, As noted above, we ask customers to consider their purchases carefully. A few extra minutes of consideration before an order is placed may help to reduce the number of items that a customer must return. Of course, as always, QVC stands by its 30-day money back guarantee.Thank you for allowing QVC the opportunity to respond to QVC's customer's complaint.Sincerely,
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
I have no idea who at the same address as mine has a QVC card. My sister and I have lived at this address for 13 years and neither one of us had a card through QVC. Also, QVC did not offer anything with their response. I feel it is wrong to cancel an order and close an account with no notification whatsoever,especially with no fault of the customer. This is very poor customer service. I honestly don't even see how this can be legal!
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have talked with corporate and we came to an agreement to return laptop as the software would be impossible to retrieve and response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The laptop has been returned and matter is closed.
Regards,
[redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am...
rejecting this response because of the following:
I have been trying since MAY- MAY (May 28th was the date of my first attempt to log in to change the account information) to change payment information on my account. It was closed at that time and should not have been. In fact, I was told when I called that the account was closed October 5th. Therefore, there is no reason whatsoever that my account was closed five months prior to their recorded closing date. This is obviously an error on their part-as far back as May, they refused to allow me to change the payment information on the account so I could continue to pay in a timely manner.
Also, every time I call, I get sent in a round of confusion- I am told to call- then no one can answer my questions- they are stumped and do not know how to proceed. When I email- as I have done several times, I get a response that says they will remove my account "as requested"- which is absolutely never what I requested. So I call- again no one can help me or knows what to do. So I email- and the exact same action happen repeatedly. I went through this mess on 5 separate occasions just during the month of November alone. No one will actually allow me to change my payment information so I can continue to pay for those items. No one on the phone will actually address my concerns or help me solve this problem- and many don't even know what to do.
The company's response to you is the same kind of thing I have been hearing: just call. It is completely irresponsible to force a customer to call if they are still going to refuse to answer my questions or help me. It is a stalling tactic to try to increase the length of time they can claim I've not paid- even if it is because they have not allowed me to pay for my items in the first place.
Therefore, here is what needs to be done:
1. They locked me out- 5 months before they were supposed to and in error- so they must immediately allow me access to my account again so I can update my payment information.
2. Since they refused to allow me to continue to pay for my account, the late fees and any other penalties, including a cancellation of any orders or auto-deliveries MUST be rescinded.
3. Any other penalties- letters to collections, stops on shipments, clearing out of my account- all need to be reversed immediately. This is a situation this company created.
Regards,Dr. [redacted]
October 20, 2014Dear [redacted],This is the response of QVC, Inc. to your letter concerning the complaint filed with your office by our customer.QVC regrets the concerns that our customer has regarding the black substance that was on her pans and her concerns that her son might have ingested some of the substance. On October 13, 2014, I received the request from our customer service department to call the customer as soon as possible. I left our customer a message on the same date and asked her to call me at [redacted] ext, [redacted]. I have lest our customer several messages and she has not returned my calls. Our records indicate that the item was received in our warehouse and a refund in the amount of $51.78 was issued on October 18, 2014, Please have our customer call me if she wishes to discuss her inquiry.Thank you for the opportunity to respond to his inquiry.Sincerely,Evelle K
Office of the President
This is the response of QVC, Inc. (“QVC") to your letter concerning the complaint filed with your office by QVC's Customer.
I took the liberty of contact our Customer about the email issue, I forwarded her issue to the department that handles issues with emails. They are looking into the...
issue. I will update our Customer when I receive information.Thank you for allowing QVC the opportunity to respond to QVC's Customers complaint.
Sincerely,
Janet S[redacted] Office of the President QVC, Inc.
Complaint: [redacted]
I am rejecting this response because:'m having a very hard time understanding why I am being asked to produce all kinds of proof and QVC has not provided ANY proof that would affirm and validate their claim. How is it MY problem that [redacted] doesn't keep track of what deliveries it makes/doesn't make/mistakenly makes/doesn't receive from QVC to deliver? When I send packages that are worth large amounts (which the ladder in question was worth well over $120) I INSURE MY PACKAGE so that I have PROOF that it has been received. How is it MY problem that QVC doesn't bother to insure that the products ordered are delivered????? How is it my problem that QVC doesn't ask for PROOF OF DELIVERY from [redacted]........and hang onto that proof, so that they have appropriate proof of delivery documentation? Under QVC's irresponsible system, [redacted] could (and I'm not accusing, I'm just saying they could...) deliver valuable and desired packages to their friends or keep them for themselves (a package containing a ladder certainly would be fairly obvious and certainly desirable....especially if people working for [redacted] KNOW that QVC does not insure packages/does not obtain and retain documentation of deliveries). In the 'real world' that you and I live in, when a package sent has not been received by the recipient it is the SENDER'S RESPONSIBILITY to prove that we actually sent the package and that the package was actually received by said recipient. THAT is why I insure valuable packages, THAT is why I hang onto my receipts verifying that the package has been delivered to the correct person. But QVC apparently does NOT insure its packages, QVC apparently does NOT retain information as to packages being sent out from their warehouses/accepted by [redacted]/delivered by [redacted]/delivered by [redacted] to the correct persons/damaged and destroyed mistakenly by [redacted]. Since the charges QVC is fraudulently charging me for (and they accepted money for, when I was trying to stave off the collectors until I could figure out 'what in the world' was going on) NEVER APPEARED ON MY CREDIT CARD STATEMENT (which, in their mind, was the reason to 'go after me'; because I 'had not paid' for the ladder), so how would I have known that they attempted delivery of the ladder/failed to deliver the ladder? If it HAD appeared on my credit card statement, and I never received the item, I absolutely would have contacted them to let them know that I had NOT received the ladder. But, the ladder was never received and I was not charged for the ladder, so I had no way of knowing that they perceived that I had received the ladder and that they were expecting me to pay for a ladder I had not received.I ask again, why exactly am I being asked to prove that I did nót receive something that I was not charged for (until, in hindsight, they decided to have a collection company pursue me)? How can I prove something that DID NOT HAPPEN???? It, quite logically, is THEIR responsibility to prove that what they are claiming DID happen. I previously scanned and emailed to Revdex.com the letter I wrote to QVC in which I tell them that I had NO IDEA WHY THEY HIRED A COLLECTION AGENCY TO GO AFTER ME. Fearful of QVC ruining my credit rating, without even knowing what they were claiming I owed money for, I included with that letter a check for $36.02, the ONLY amount I knew that QVC was saying, at that point, that I owed. As I stated in the letter to QVC, I sent the $36.02 to QVC in FAITH AND TRUST in a company that I had been loyal to for a long, long time. I, first and foremost, wanted to stop the collection/credit rating damage process by writing the check (STOP the process, THEN find out what the problem was). Second, I trusted that if it turned out that I did NOT owe that money, which is what I most certainly expected, that QVC would (a) APOLOGIZE for the mistake they made/APOLOGIZE for the horror and humiliation they put me through, and (b) of course, REFUND MY MONEY PROMPTLY. None of that has occured. QVC has yet to treat me with appropriately and, of course, do the right thing. I'm really shocked at QVC for the way they are handling this matter. This has been an upsetting, stressful and terrifying process they have been putting me through. And, trust me, being called continually, day after day, by a collection agency is most certainly humiliating and anxiety producing. My 'free time' is very limited but, I will do my best to address the items you asked of me in the three emails you sent me on Friday (I worked all weekend and today so this is the first chance I am having to respond). Some of what you requested I believe I have already submitted. I'll double check my records regarding such but, one way or another I will submit again. Its time consuming for me to get a copy of the check from the bank and rescan the letter I already scanned and emailed the Revdex.com, etc. I would, nonetheless, like to know why I am being asked to prove something that did NOT happen and why QVC is not being asked to prove something that they say DID happen.Thank you again, Revdex.com. I know you are doing your best and I REALLY appreciate it!!!!!,[redacted]
Regards,
[redacted]
I purchased on 2 occassions an item and in both cases QVC processed the order and took the payment. (actually received payment from the CC company - not a pending charge) sent the order and then requested from UPS it be stopped and returned and I am forced to wait to receive a credit. After multiple callings it is because we bought the house from my parents who apparently owed QVC, so we have the same address and same last name. Now, I understand this (though the fact that they broke the law by telling my the amount owed and the name that owes it is one issue, but the fact remains, they called the item to be returned THEY should issue the refund IMMEDIATELY. I should not have to wait for them to receive the item back. THEY made the decision without calling me, they closed my account THEY should issue the refund at that point not once UPS returns the package. based on my experience I am sure her owing is justified as this company is an ABSOLUTE nightmare and once I get my refunds I will NEVER use them, and I will let all my friends and family know the same.
April 28, 2015Dear [redacted],This is the response of QVC, Inc. ("QVC") to your letter concerning the complaint filed with your office by QVC's Customer.The order in question was our Customer's first order with QVC. Since this was the Customers first order our finance...
department had to make sure all the information on the credit card used verified with the customers name, address and phone number Our Finance Department released our Customer's order on April 25th. Unfortunately when our customer called to cancel the order it was too far in the shipping process. Our Customer can return the item back to QVC when received for a full refund.Thank you for allowing QVC the opportunity to respond to QVC's Customers complaint.Sincerely,Janet SOffice of the President QVC, Inc.
This is the response of QVC, Inc. to your letter concerning the complaint filed with your office by our customer.QVC regrets the concerns that our customer has regarding the status of her account. It is our Finance Department's policy to close an account when there is any association to another...
account that has an Easy Pay debt. That association can be through a shared address or an email that is linked to the person that has a QVC debt. Our Finance Department discovered the association after the television shipped.We will not be opening the account until the debt is paid in full. QVC is denying our customer's request for any financial compensation.Thank you for the opportunity to respond to this inquiry.
July 15, 2014
Dear **. [redacted],This is the response of QVC, Inc. to your letter concerning the complaint filed with your office by our customer.QVC regrets the concerns that our customer had regarding the delivery of her [redacted]. We are so glad that she did...
finally receive the item and apologize that it was delivered lo the wrong address. The item in question was shipped directly from the manufacturer and they did not require a signature confirmation. I would like to personally apologize to our customer. I can be readied at ###-###-#### and my extension is [redacted]. I work Monday through Friday from 9AM until 5PM Eastern Time.Thank you for the opportunity to respond to this inquiry.Sincerely
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I appreciate the effort, QVC actually left me a message on the home phone # that apparently didn't have a voicemail set up immediately after having filed this complaint and it was resolved... Thank you
Regards,
[redacted]
December 5, 2014Dear [redacted],This is the response of QVC, Inc. (“QVC”) to your letter concerning the complaint filed with your office by QVC's Customer,Our Customer's account is closed due to association with an account that owes QVC a debt. The associated account has the same...
address that our Customer has on her account.Thank you for allowing QVC the opportunity to respond to our Customer's complaint.Sincerely,Janet SOffice of the President QVC, Inc.
September 4, 2014Dear [redacted],
This is the response of QVC, Inc. ("QVC”) to your letter concerning the complaint filed with your office by QVC's Customer,I took the liberty of contacting our customer and was informed that he did locate the paperwork with the [redacted] software code on it. I do apologize for the service that our customer received. Unfortunately, his issue was a [redacted] issue not a QVC issue. I am sorry that our customer received poor service from [redacted] and from QVC. If our customer did not find his information I was willing to send the [redacted] to him at no cost or he could have purchased on his own and I would have issued him a refund.
Thank you for allowing QVC the opportunity to respond to QVC's Customer's complaint.
Sincerely,
Janet SOffice Of the President
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: 10364090
I am rejecting this response because:
No one has contacted me, in addition she failed to mention that the purse was delivered to an old address, an address that I have not lived for over 5 years now. Also they have delivered items to my current address several times.
I NEVER RECEIVED A WALLET
Regards,
[redacted] Pie
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I reject this response. The QVC representative is wrong, in every respect. I bought two rings, not one. I bought them in August, not September. Each July, QVC televises "Christmas in July" programs. From the first "Christmas in July" show QVC airs each year, show hosts state any item may returned for any reason which is bought from that date through January 31st. I called QVC several times within the holiday return period. I was given different excuses, why I could not return the rings. I also called after the period was over, because, I wanted to try, again, to return the defective merchandise. On both sides of one ring, the diamonds just barely shine. When a diamond ring is expensive, it is not unreasonable to expect the diamonds to shine. A jeweler has given me a written statement, which states the other ring lost two diamonds, because one prong was used to secure the two. Both rings are defective, and I tried to return them at the appropriate time. I believe people should do what they say, they will do. The same holds true for any business. QVC should be an organization whose word can be trusted by consumers. I believe, I am due a full refund for the rings, I bought with money my husband hoped would be a wonderful Christmas gift. Both the Revdex.com and I are spending quite a bit of time and energy on this. It is not fair to the Revdex.com or me. I do not know, if businesses are ever penalized, under circumstances like this, but I believe the public should know what has transpired for everyone's sake.
Regards,
[redacted]
Dear [redacted];This letter is the response from QVC, Inc to the complaint filed in your office by our customer.Our customer is upset her QVC account is suspended. Our customer is dissatisfied with the explanation provided by QVC/s Customer Scrvice and wanted the account reopened...
and an apology offered for closing her account.We apologize far the inconvenience this suspension is causing our customer. Unfortunately, QVC located an account til the same address that has an outstanding Collections debt held by another occupant at this address. Our Customer Finance department will close any account associated with another account that has an outstanding debt owed QVC until that debt has been paid in full, This information is published on the QVC website under “Guidelines”, listing the terms and conditions for shopping, This is listed under “Termination”.QVC will be happy to reopen this account when the Collection debt has been paid in full by the debtor. This can be accomplished calling our Customer Service at ###-###-#### and providing a valid credit curd or mailing a check to QVC, Inc; PO Box 2254, Westchester, PA 19380.QVC appreciates the opportunity to respond to this complaint and considers this matter closed.Sinecrely,
February 12, 2014
Dear **. [redacted]:
Thank you for your recent inquiry to QVC concerning our customer. I will be happy to respond.
Our records indicate that the refund in question was issued back to our customer's [redacted] credit card on 12/11/13....
We also show that on 1/27/14 our customer service department spoke with our customer and her credit card company who advised her that they ([redacted]) would be issuing her a refund check and she should allow 10 business days to receive it. If she has not received this check we would advise our customer to contact her credit card company for further assistance.
Please accept our apology for any inconvenience our customer may have experienced. If additional assistance is needed regarding this matter, I can be reached at ###-###-####, Monday - Friday 9am - 3:30pm EST.
Thank you for allowing QVC the opportunity to respond to our customer’s complaint.
Sincerely,
February 10, 2015Dear MS. Dondero,This is the response of QVC, Inc, ("QVC") to your letter concerning the complaint filed with your office by QVC's Customer.QVC records show that our customers easy pay installments were rolled in error by our Customer on December 28, 2011. We issued...
a refund to our customers [redacted] credit card ending in [redacted] on January 12, 2012 total amount $207.43. The installments were set up to manually bill to our customer's [redacted] ending in [redacted] on January 19, 2012, February 19, 2012, March 21, 2012 and April 21, 2012. Customer's credit card kept declining. Our customer was sent a letter when the credit card declined requesting to contact QVC with another pay method. QVC never received any calls from our customer to change the credit card to a new credit card. Our customer was sent to collections on April 25, 2012 due to QVC unable to get payment for the declined installments, Our customer states the order was paid in full four years ago. We would need customer to send proof that the order was paid in full. QVC records show rolled to credit card and refund issued and unable to get payments for the rolled installments.Thank you for allowing QVC the opportunity to respond to QVC's Customers complaint.Sincerely,Janet S Office Of the President QVC, Inc.
May 21, 2015Dear [redacted],
This is the response of QVC, Inc. (“QVC”) too your letter concerning the complaint filed with your office by QVC's Customer.Our Customer was upset due to his order for item [redacted] Camera was held up by our Finance Department. Due to the...
amount of the order Finance needed to verify all information. Our Finance Department did speak to our Customer on May 20th verified the information and released the order. The order is showing delivered today May 21st. Thank you for allowing QVC the opportunity to respond to QVC's Customer Complaint.
Sincerely,
Janet S
Office of the PresidentQVC, Inc.
March 7, 2014
Dear **. [redacted],This is the response of QVC, Inc ("QVC") to your letter concerning the complaint filed with your office by QVC's customer.QVC guarantees that customers may return merchandise purchased from QVC within 30 days of receipt, for exchange or full...
refund. Our records reflect that we have consistently honored our 30-day money back guarantee with respect to merchandise that our customer has returned. This guarantee is distinct from the issue of excessive rates of orders returned and the difficulties and costs associated with the servicing of such accounts. However, even in the varied circumstances which result in communication with customers asking that purchases be carefully considered or in the closing of a QVC membership account, either by QVC or by the customer, we consistently honor our advertised policy of accepting merchandise returned by customers within thirty (30) days of receiptQVC communicates directly with a customer with whom the legitimate business concern of the cost of servicing an account arises. We do not believe this to be deceptive or misleading to the consumer. As you know, QVC attempts to identify potential problems early and work together with Its customers to serve them better, rather than changing its cost structure or introducing more stringent return policies as some retailers have chosen to do, As noted above, we ask customers to consider their purchases carefully. A few extra minutes of consideration before an order is placed may help to reduce the number of items that a customer must return. Of course, as always, QVC stands by its 30-day money back guarantee.Thank you for allowing QVC the opportunity to respond to QVC's customer's complaint.Sincerely,
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
I have no idea who at the same address as mine has a QVC card. My sister and I have lived at this address for 13 years and neither one of us had a card through QVC. Also, QVC did not offer anything with their response. I feel it is wrong to cancel an order and close an account with no notification whatsoever,especially with no fault of the customer. This is very poor customer service. I honestly don't even see how this can be legal!
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have talked with corporate and we came to an agreement to return laptop as the software would be impossible to retrieve and response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The laptop has been returned and matter is closed.
Regards,
[redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am...
rejecting this response because of the following:
I have been trying since MAY- MAY (May 28th was the date of my first attempt to log in to change the account information) to change payment information on my account. It was closed at that time and should not have been. In fact, I was told when I called that the account was closed October 5th. Therefore, there is no reason whatsoever that my account was closed five months prior to their recorded closing date. This is obviously an error on their part-as far back as May, they refused to allow me to change the payment information on the account so I could continue to pay in a timely manner.
Also, every time I call, I get sent in a round of confusion- I am told to call- then no one can answer my questions- they are stumped and do not know how to proceed. When I email- as I have done several times, I get a response that says they will remove my account "as requested"- which is absolutely never what I requested. So I call- again no one can help me or knows what to do. So I email- and the exact same action happen repeatedly. I went through this mess on 5 separate occasions just during the month of November alone. No one will actually allow me to change my payment information so I can continue to pay for those items. No one on the phone will actually address my concerns or help me solve this problem- and many don't even know what to do.
The company's response to you is the same kind of thing I have been hearing: just call. It is completely irresponsible to force a customer to call if they are still going to refuse to answer my questions or help me. It is a stalling tactic to try to increase the length of time they can claim I've not paid- even if it is because they have not allowed me to pay for my items in the first place.
Therefore, here is what needs to be done:
1. They locked me out- 5 months before they were supposed to and in error- so they must immediately allow me access to my account again so I can update my payment information.
2. Since they refused to allow me to continue to pay for my account, the late fees and any other penalties, including a cancellation of any orders or auto-deliveries MUST be rescinded.
3. Any other penalties- letters to collections, stops on shipments, clearing out of my account- all need to be reversed immediately. This is a situation this company created.
Regards,Dr. [redacted]
October 20, 2014Dear [redacted],This is the response of QVC, Inc. to your letter concerning the complaint filed with your office by our customer.QVC regrets the concerns that our customer has regarding the black substance that was on her pans and her concerns that her son might have ingested some of the substance. On October 13, 2014, I received the request from our customer service department to call the customer as soon as possible. I left our customer a message on the same date and asked her to call me at [redacted] ext, [redacted]. I have lest our customer several messages and she has not returned my calls. Our records indicate that the item was received in our warehouse and a refund in the amount of $51.78 was issued on October 18, 2014, Please have our customer call me if she wishes to discuss her inquiry.Thank you for the opportunity to respond to his inquiry.Sincerely,Evelle K
Office of the President
This is the response of QVC, Inc. (“QVC") to your letter concerning the complaint filed with your office by QVC's Customer.
I took the liberty of contact our Customer about the email issue, I forwarded her issue to the department that handles issues with emails. They are looking into the...
issue. I will update our Customer when I receive information.Thank you for allowing QVC the opportunity to respond to QVC's Customers complaint.
Sincerely,
Janet S[redacted] Office of the President QVC, Inc.
Complaint: [redacted]
I am rejecting this response because:'m having a very hard time understanding why I am being asked to produce all kinds of proof and QVC has not provided ANY proof that would affirm and validate their claim. How is it MY problem that [redacted] doesn't keep track of what deliveries it makes/doesn't make/mistakenly makes/doesn't receive from QVC to deliver? When I send packages that are worth large amounts (which the ladder in question was worth well over $120) I INSURE MY PACKAGE so that I have PROOF that it has been received. How is it MY problem that QVC doesn't bother to insure that the products ordered are delivered????? How is it my problem that QVC doesn't ask for PROOF OF DELIVERY from [redacted]........and hang onto that proof, so that they have appropriate proof of delivery documentation? Under QVC's irresponsible system, [redacted] could (and I'm not accusing, I'm just saying they could...) deliver valuable and desired packages to their friends or keep them for themselves (a package containing a ladder certainly would be fairly obvious and certainly desirable....especially if people working for [redacted] KNOW that QVC does not insure packages/does not obtain and retain documentation of deliveries). In the 'real world' that you and I live in, when a package sent has not been received by the recipient it is the SENDER'S RESPONSIBILITY to prove that we actually sent the package and that the package was actually received by said recipient. THAT is why I insure valuable packages, THAT is why I hang onto my receipts verifying that the package has been delivered to the correct person. But QVC apparently does NOT insure its packages, QVC apparently does NOT retain information as to packages being sent out from their warehouses/accepted by [redacted]/delivered by [redacted]/delivered by [redacted] to the correct persons/damaged and destroyed mistakenly by [redacted]. Since the charges QVC is fraudulently charging me for (and they accepted money for, when I was trying to stave off the collectors until I could figure out 'what in the world' was going on) NEVER APPEARED ON MY CREDIT CARD STATEMENT (which, in their mind, was the reason to 'go after me'; because I 'had not paid' for the ladder), so how would I have known that they attempted delivery of the ladder/failed to deliver the ladder? If it HAD appeared on my credit card statement, and I never received the item, I absolutely would have contacted them to let them know that I had NOT received the ladder. But, the ladder was never received and I was not charged for the ladder, so I had no way of knowing that they perceived that I had received the ladder and that they were expecting me to pay for a ladder I had not received.I ask again, why exactly am I being asked to prove that I did nót receive something that I was not charged for (until, in hindsight, they decided to have a collection company pursue me)? How can I prove something that DID NOT HAPPEN???? It, quite logically, is THEIR responsibility to prove that what they are claiming DID happen. I previously scanned and emailed to Revdex.com the letter I wrote to QVC in which I tell them that I had NO IDEA WHY THEY HIRED A COLLECTION AGENCY TO GO AFTER ME. Fearful of QVC ruining my credit rating, without even knowing what they were claiming I owed money for, I included with that letter a check for $36.02, the ONLY amount I knew that QVC was saying, at that point, that I owed. As I stated in the letter to QVC, I sent the $36.02 to QVC in FAITH AND TRUST in a company that I had been loyal to for a long, long time. I, first and foremost, wanted to stop the collection/credit rating damage process by writing the check (STOP the process, THEN find out what the problem was). Second, I trusted that if it turned out that I did NOT owe that money, which is what I most certainly expected, that QVC would (a) APOLOGIZE for the mistake they made/APOLOGIZE for the horror and humiliation they put me through, and (b) of course, REFUND MY MONEY PROMPTLY. None of that has occured. QVC has yet to treat me with appropriately and, of course, do the right thing. I'm really shocked at QVC for the way they are handling this matter. This has been an upsetting, stressful and terrifying process they have been putting me through. And, trust me, being called continually, day after day, by a collection agency is most certainly humiliating and anxiety producing. My 'free time' is very limited but, I will do my best to address the items you asked of me in the three emails you sent me on Friday (I worked all weekend and today so this is the first chance I am having to respond). Some of what you requested I believe I have already submitted. I'll double check my records regarding such but, one way or another I will submit again. Its time consuming for me to get a copy of the check from the bank and rescan the letter I already scanned and emailed the Revdex.com, etc. I would, nonetheless, like to know why I am being asked to prove something that did NOT happen and why QVC is not being asked to prove something that they say DID happen.Thank you again, Revdex.com. I know you are doing your best and I REALLY appreciate it!!!!!,[redacted]
Regards,
[redacted]
I purchased on 2 occassions an item and in both cases QVC processed the order and took the payment. (actually received payment from the CC company - not a pending charge) sent the order and then requested from UPS it be stopped and returned and I am forced to wait to receive a credit. After multiple callings it is because we bought the house from my parents who apparently owed QVC, so we have the same address and same last name. Now, I understand this (though the fact that they broke the law by telling my the amount owed and the name that owes it is one issue, but the fact remains, they called the item to be returned THEY should issue the refund IMMEDIATELY. I should not have to wait for them to receive the item back. THEY made the decision without calling me, they closed my account THEY should issue the refund at that point not once UPS returns the package. based on my experience I am sure her owing is justified as this company is an ABSOLUTE nightmare and once I get my refunds I will NEVER use them, and I will let all my friends and family know the same.
April 28, 2015Dear [redacted],This is the response of QVC, Inc. ("QVC") to your letter concerning the complaint filed with your office by QVC's Customer.The order in question was our Customer's first order with QVC. Since this was the Customers first order our finance...
department had to make sure all the information on the credit card used verified with the customers name, address and phone number Our Finance Department released our Customer's order on April 25th. Unfortunately when our customer called to cancel the order it was too far in the shipping process. Our Customer can return the item back to QVC when received for a full refund.Thank you for allowing QVC the opportunity to respond to QVC's Customers complaint.Sincerely,Janet SOffice of the President QVC, Inc.
This is the response of QVC, Inc. to your letter concerning the complaint filed with your office by our customer.QVC regrets the concerns that our customer has regarding the status of her account. It is our Finance Department's policy to close an account when there is any association to another...
account that has an Easy Pay debt. That association can be through a shared address or an email that is linked to the person that has a QVC debt. Our Finance Department discovered the association after the television shipped.We will not be opening the account until the debt is paid in full. QVC is denying our customer's request for any financial compensation.Thank you for the opportunity to respond to this inquiry.
July 15, 2014
Dear **. [redacted],This is the response of QVC, Inc. to your letter concerning the complaint filed with your office by our customer.QVC regrets the concerns that our customer had regarding the delivery of her [redacted]. We are so glad that she did...
finally receive the item and apologize that it was delivered lo the wrong address. The item in question was shipped directly from the manufacturer and they did not require a signature confirmation. I would like to personally apologize to our customer. I can be readied at ###-###-#### and my extension is [redacted]. I work Monday through Friday from 9AM until 5PM Eastern Time.Thank you for the opportunity to respond to this inquiry.Sincerely
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I appreciate the effort, QVC actually left me a message on the home phone # that apparently didn't have a voicemail set up immediately after having filed this complaint and it was resolved... Thank you
Regards,
[redacted]
December 5, 2014Dear [redacted],This is the response of QVC, Inc. (“QVC”) to your letter concerning the complaint filed with your office by QVC's Customer,Our Customer's account is closed due to association with an account that owes QVC a debt. The associated account has the same...
address that our Customer has on her account.Thank you for allowing QVC the opportunity to respond to our Customer's complaint.Sincerely,Janet SOffice of the President QVC, Inc.
September 4, 2014Dear [redacted],
This is the response of QVC, Inc. ("QVC”) to your letter concerning the complaint filed with your office by QVC's Customer,I took the liberty of contacting our customer and was informed that he did locate the paperwork with the [redacted] software code on it. I do apologize for the service that our customer received. Unfortunately, his issue was a [redacted] issue not a QVC issue. I am sorry that our customer received poor service from [redacted] and from QVC. If our customer did not find his information I was willing to send the [redacted] to him at no cost or he could have purchased on his own and I would have issued him a refund.
Thank you for allowing QVC the opportunity to respond to QVC's Customer's complaint.
Sincerely,
Janet SOffice Of the President
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: 10364090
I am rejecting this response because:
No one has contacted me, in addition she failed to mention that the purse was delivered to an old address, an address that I have not lived for over 5 years now. Also they have delivered items to my current address several times.
I NEVER RECEIVED A WALLET
Regards,
[redacted] Pie
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I reject this response. The QVC representative is wrong, in every respect. I bought two rings, not one. I bought them in August, not September. Each July, QVC televises "Christmas in July" programs. From the first "Christmas in July" show QVC airs each year, show hosts state any item may returned for any reason which is bought from that date through January 31st. I called QVC several times within the holiday return period. I was given different excuses, why I could not return the rings. I also called after the period was over, because, I wanted to try, again, to return the defective merchandise. On both sides of one ring, the diamonds just barely shine. When a diamond ring is expensive, it is not unreasonable to expect the diamonds to shine. A jeweler has given me a written statement, which states the other ring lost two diamonds, because one prong was used to secure the two. Both rings are defective, and I tried to return them at the appropriate time. I believe people should do what they say, they will do. The same holds true for any business. QVC should be an organization whose word can be trusted by consumers. I believe, I am due a full refund for the rings, I bought with money my husband hoped would be a wonderful Christmas gift. Both the Revdex.com and I are spending quite a bit of time and energy on this. It is not fair to the Revdex.com or me. I do not know, if businesses are ever penalized, under circumstances like this, but I believe the public should know what has transpired for everyone's sake.
Regards,
[redacted]
Dear [redacted];This letter is the response from QVC, Inc to the complaint filed in your office by our customer.Our customer is upset her QVC account is suspended. Our customer is dissatisfied with the explanation provided by QVC/s Customer Scrvice and wanted the account reopened...
and an apology offered for closing her account.We apologize far the inconvenience this suspension is causing our customer. Unfortunately, QVC located an account til the same address that has an outstanding Collections debt held by another occupant at this address. Our Customer Finance department will close any account associated with another account that has an outstanding debt owed QVC until that debt has been paid in full, This information is published on the QVC website under “Guidelines”, listing the terms and conditions for shopping, This is listed under “Termination”.QVC will be happy to reopen this account when the Collection debt has been paid in full by the debtor. This can be accomplished calling our Customer Service at ###-###-#### and providing a valid credit curd or mailing a check to QVC, Inc; PO Box 2254, Westchester, PA 19380.QVC appreciates the opportunity to respond to this complaint and considers this matter closed.Sinecrely,
February 12, 2014
Dear **. [redacted]:
Thank you for your recent inquiry to QVC concerning our customer. I will be happy to respond.
Our records indicate that the refund in question was issued back to our customer's [redacted] credit card on 12/11/13....
We also show that on 1/27/14 our customer service department spoke with our customer and her credit card company who advised her that they ([redacted]) would be issuing her a refund check and she should allow 10 business days to receive it. If she has not received this check we would advise our customer to contact her credit card company for further assistance.
Please accept our apology for any inconvenience our customer may have experienced. If additional assistance is needed regarding this matter, I can be reached at ###-###-####, Monday - Friday 9am - 3:30pm EST.
Thank you for allowing QVC the opportunity to respond to our customer’s complaint.
Sincerely,