R & R Handyman Services

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , for which the business is requesting that I confirm my contact information and time when best to phone I've been through previously but have not been able to get this resolved by speaking to their representative I'm hoping envision is ready to resolve this for me within the next days Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI accept the refund minus the initial deposit of $made at the time of enrollmentThank you so much to the Revdex.com who has assisted us Regards, [redacted] **

From: Carl M [redacted] Date: Wed, Aug 5, at 2:PMSubject: RE: [redacted] Complaint ( [redacted] )To: [redacted] < [redacted] >***,Resolution: Given the misinformation regarding the cancellation policy, we will be refunding the request amount of $ Someone from out office will be contacting the family shortlyCARL *M [redacted] , PMPDIRECTOR, RETENTION & MARKETING OPERATIONS

Thank you for allowing us to address your concernsWe appreciate your timely cancellation, and are sorry that your daughter is unable to join us this yearUnfortunately, there are costs incurred by our company before students attend, which is a $fee is charged when someone cancels from our program(in addition to the nonrefundable $fee for choosing our payment plan) This fee is disclosed online before families can complete the enrollment process, and reiterated in both our email and phone correspondence to help avoid any confusionIn consideration of your investment, we are happy to make an exception and transfer the funds already paid to one of our programs next yearNormally there is a $fee for doing so which we are willing to waive as wellPlease let us know if you would like to accept our offer and we will start the paperwork right away

Dear [redacted] ,I have reviewed the case submitted to the Revdex.com (Revdex.com) as well as your ISLP account I see that there have been multiple conversations regarding the attendance of [redacted] to the ISLP program.I have reviewed the case, requesting a refund due to some confusion regarding the purchase of airfare in addition to the tuition cost Here is what I can share with you regarding this.On January 16, 2015, [redacted] was mailed an invitation to attend the ISLP program On January 30, 2015, the account was accessed and the session dates of May 17-24, were selected On February 12, 2015, the account was accessed again and the deposit for the program was paid.In the invitation mailed in January 16, 2015, there was a page titled "Information for Scholars" Within this page, there is a section titled, "Tuition Includes", with a subsection titled "Transportation" Within the "transportation" section, it states that airfare to and from the program is not included.In addition, an email was sent to [redacted] to the email address provided ( [redacted] ) This email was sent on February 13, There was a link within this email, titled My Scholar Laureate On this page, there is a section that reads as follows:"If you have not yet made travel arrangements, we encourage you to do so nowIn order to assist you with your travel planning, the International Scholar Laureate Program (ISLP) Delegation on Business & Entrepreneurship has chosen WorldTEK as its official travel agencyYou will find details in the Acceptance Materials on the next page."In reviewing the information above, I feel as though ISLP was forthcoming regarding tuition not being included in the program.What I would like to do, is rather than consider this a complete loss, I would like to offer you a transfer to next year I would be willing to waive the $transfer fee as well.I look forward to your response as we continue to look for a resolution Thank you.Carl M [redacted]

Thank you for bringing your concerns to our attentionOur cancellation policy, provided at the time of enrollment, clearly states that the deposit of $is always nonrefundable and any additional tuition paid is nonrefundable after April (including cases where it is transferred to the following year)This is necessary due to costs we incur prior to the program in reserving each student's space.Because of these costs, we are not able to offer a full refund as requestedHowever, as a gesture of goodwill we are willing to offer a partial refund of $344, which includes the $transfer fee($paid minus $450)Please let us know if you accept this offer and we will process a check refund immediately, to the address provided, as the credit card can no longer be refunded

We appreciate you bringing your concerns to our attention, and do apologize for the high call volume you experienced in contacting usOur records are showing that we were able to speak about your situation on several occasions, in addition to the emails and voicemails returned in response to yours I've included a summary of them for reference and believe one of the calls may have been with Anna's grandmother instead of you directly.6/5/17-Received and responded to your cancellation email dated 6/4, with a copy of our cancellation policy and offer of transfer to 20186/5/17-Antony S [redacted] answered your call and explained transfer options by phone6/8/17-Antony left message to follow up and collect transfer fee6/21-Received your email asking about the transfer, replied 6/with options previously discussed and asking for a call to collect the fee6/27-Voicemail received and return voicemail left6/Voicemail received and return voicemail left Again, we do apologize for the call volume that didn't allow us to speak with you directly on each occasion and appreciate your understanding that it isn't possible for us to offer a refund after the cancellation deadline of April has passedUnfortunately, we incur program costs after this point which is why it is necessary to retain those fees.We would, however, in consideration of your concerns, like to extend another offer of transfer to 2018, this time with the $transfer fee waivedWe'd also like to waive any tuition increases/remaining balance due for (up to $500) as a gesture of goodwill.Please let us know if this is acceptable and we will start the process right awayThank you for your time and we hope to see Anna at our program soon

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I am gladly accepting a full refund as promised by Envision I appreciate their cooperation and the efforts made by the Revdex.com to resolve my complaint Regards, [redacted] ***

[redacted] ,I have reviewed your message and we have refunded $back to the [redacted] on file for [redacted] 's account.If you require any additional assistance, please feel free to reach back out to me in this complaint.Thank you.Carl M [redacted] Director of Enrollment

Thank you for speaking with our Program Director about your concernsWe are glad that we were able to address them and have refunded your credit card in the amount of $as discussed

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] From: [redacted] < [redacted] @ [redacted] >Date: Tue, Jul 12, at 11:AMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: [redacted] Hi ***, I am sorry I missed the initial email that required me to respond if satisfied or notThe organization made contact with me and offered to helpThey have offered me a new deal which I have since accepted and will be next yearThe only thing is that in their response to me through Revdex.com they indicated they will waive a transfer feeHowever, when they called me, I was charged for itI presume that is a miscommunication which I am not really worried aboutI thank you for your help and followthis was a great deal for meRevdex.com was very helpful in helping me resolve this issue without having to take any further legal steps.Thank you.***

I would like to add that once my information was received and reviewed by the appropriate people they were so kind and genuinely concerned regarding my complaintThey acted quickly to resolve it, My faith in NYLF Envision - EMI has been restoredThank you all so much I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

[redacted] **,Thank you for your response Regarding the customer cooling-off period; the consumer has business days to request a refund In addition, online purchases are excluded from this rule Unfortunately, claiming a cooling-off period is not applicable in this situation.I am willing to refund the installment amount of $ However, the deposit of $is nonrefundable.Please respond to this an confirm if they proposed resolution is acceptable.Thank you,Carl M [redacted] Director of Enrollment

We have refunded her tuition as a courtesy

Thank you for providing us the opportunity to address the concerns you have about your daughter’s cancellation from our program. We appreciate the notification you submitted by phone on June 24 for our Digital Media, Film, and Journalism Conference scheduled for July 6, and are sorry to hear that... she is unable to join us this summer. We also understand that you have been in communication about transferring to next summer, and will be happy to waive the $50 fee normally associated with doing so. I’ve included a copy of the cancellation terms that were accepted at the time of enrollment, and also provided in your daughter’s enrollment confirmation email. These terms list when families are eligible for a refund and when we are no longer able to provide one. Unfortunately, they are necessary to defray our nonrefundable costs as program dates approach. “Student Cancellations and Refunds: Both Student and Parent understand and agree that any cancellation and request for refund must be submitted in writing by mail, addressed to Envision EMI, or by calling ###-###-#### or ###-###-####. The request must be submitted by the Parent who signed the original enrollment application. Any supporting documentation related to a refund request must be received in writing at the time of the cancellation request. Additionally, if Student has subscribed to the Tuition and Travel Protection Plan, a claim must also be submitted to the Plan administrator identified in the Tuition and Travel Protection Plan summary sheet and brochure. All cancellation requests must include Student’s full name, Student’s ID, a brief reason for cancellation and an acknowledgement of the cancellation fees. Student and Parent further understand and agree that the following cancellation fees will apply to Tuition and any additional Add-On or service as applicable: Cancellation Received On or before April 5, 2016 Eligible Refund: Tuition less a $450 fee On or after April 6, 2016: No refund” As indicated in your complaint, we will gladly transfer your enrollment to next year so that you do not lose the funds that were paid, but are unable to offer a refund. We will also waive the $50 transfer fee; if you are interested in doing so please contact our Office of Admissions and they will be happy to assist you with the process.

We are sorry to hear you feel this way and have refunded your tuition in full

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

We are sorry to hear you feel the offer is unsatisfactoryWe'd like to offer a compromise and refund $1352, which is the total amount paid minus the initial $depositWe do incur significant costs of our own prior to program start dates, which is why tuition normally becomes nonrefundable after April And also why we are unfortunately unable to refund in fullPlease let us know if you find this satisfactory and we will initiate the refund right awayThank you

We are sorry to hear that your expectations for our program were not metEnvision does strive to give students their first choice of capstone, but as stated in the enrollment materials it isn't something we can guaranteeWe have a limited number of experts available in each field, and if demand is particularly high for one it is sometimes necessary to give students their second choiceWe do ask scholars to rank each option beforehand, so we can try our hardest to place everyone in a capstone they will enjoy, even if it is not their first choiceAs a gesture of good faith, we would like to offer a partial refund of $1000, which we'll process as soon as we receive your responseThank you for allowing us to address your concerns and best wishes to you and your family

***,I am sorry to hear of the issues that you have endured while attempting to attend the ISLP program.I would like to address issues you have brought to our attention: scholarship response and refund requestRegarding the scholarship, our process is to respond within weeks of the deadline date, not the application submitted date I do apologize for any confusion Your scholarship application deadline date was March 11, and you were notified on March 25, regarding your scholarship award We are very pleased to have had the opportunity to award you a scholarship to attend the program.Regarding the refund I was sorry to hear that the visa process took longer than expected and the results were no specific While we cannot offer you a refund of the tuition, I would like to offer you the opportunity to transfer your tuition paid this to next year's program We have a $transfer that I will be willing to waive if you choose to accept the transfer to the ISLP program in 2017.While we do not have dates currently available for next year, we would contact you as soon as they become available Typically, we accept enrollments into the ISLP program in October We would contact you to enroll you into a session of your choosing as soon as they are available.Please feel free to respond to this case directly regarding the transfer, or you may contact me directly at the phone number below.I look forward to hearing from you.Carl M [redacted] SrDirector of Enrollment