R & R Handyman Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

An Envision representative, Matt, has spoken with *** *** *** A conclusion to the conversation was that Envision would honor the request refund amount of $upon receipt of a signed refund release.Once the release is received by Envision, Envision will consider this matter
resolved

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Thank you for your courtesy!When should I expect my full refund to be applied on my credit card?
Regards,
*** ***

We are sorry to hear that you feel your son's experience was less than satisfactory, and wish the issues had been brought to our attention during/after the program so that we could assist in addressing them(according to our notes, he left on the third day, July 10, due to extreme
homesickness)As a gesture of goodwill, we would like to offer a refund for the unused days of the program, July 10-July 13, which equals $1530. ($tuition divided by days equals $per day$multiplied by days equals $1530)Please let us know at your earliest convenience whether you accept the offer and we will process the refund immediatelyThank you

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meTotal refund amount received have been received as agreed
Regards,
*** ***

Thank you for contacting usGiven the circumstances, we are willing to make an exception and refund your depositPlease respond at your earliest convenience, with your current mailing address, and we will request a check be processed(since the age of the transaction won't allow a credit card
refund)

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint:
I am rejecting this response because:If there was a blanket response and follow through aboout not issuing the refund of the amount I could understand, However, looking over the complaints listed on the Revdex.com website, and this is just a few of them on: 11/142/153/154/154/154/155/158/158/15customers complained for various reasons and they were all provided with a full refund and in their complaints it was listed that there was no refund on the depositNow these customer received full refunds as listed from your representative, I am not asking for a full refundIn my initial complaint I think that I explained what I wanted well and how I had calculated that amount, but just in case you respond you don't know what I am referring to I have copied the request from my initial complaint:"Now, I can see them keeping the $because it's noted multiple times that it is non-refundableI could even see them keeping part of the deposit for paperwork and suchwhat I am not seeing is why they would need to keep the full $deposit PLUS the $especially since I am more than months out and the nice lady I spoke to had a scripted answer when I stated I wanted a refund, but then couldn't give me ANY explanation as to what that money would be used forNow, take the $450/months since the deposit payment had to be in by December and they can keep the $per month as an administrative, just because, no particular reason feeI want the remaining auto payments for March, April, and May cancelledand the balance of the deposit less monthly charge refunded (450-180=$+$658.00= $refundedAs many call center salespeople as I heard in the background feeding the same crap I heard to other suspecting suckers, I really don't see why what I have proposed can not be done"
Regards,
*** ***

Ms. ***,Thank you for your response I apologize for any miscommunication leading up to this point.We have issued a full refund back to the credit card that was used for this enrollment You will see separate refund transactions on your account in the amount of $1,157.00.Please feel free to reach out to me if I can assist any further.Thank you,Carl M***,Director of Enrollment

*** ***,Thank you for your message We have refunded $back to your credit card on file.Please feel free to let me know if we can be of any further assistance.Carl M***Director of Enrollment###-###-####

Thank you for contacting us with your concerns and attaching our payment plan insertAll of our packets, and online enrollment forms also include a copy of our cancellation policy which states that the $deposit is nonrefundableHowever, we are willing to make an exception and refund the $
as a courtesy.Please respond back indicating you have accepted our offer and we will issue the $refund right away

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:I would want a full refund of my money, I can always reconsider the offer (for next year's travel) at a later time.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
Regards,
*** ***

We are sorry to hear of your recent lack of employmentOur records are not showing any contact expressing your wish to cancel or the circumstances for doing so, which we would have considered as an exception to our cancellation policy.As there are costs associated with each enrollment,
particularly ones like yours that are transferred from a previous year, we aren't able to provide a full refundAs our policy states, they are normally 100% nonrefundableHowever, in light of your circumstances we would like to refund $of the $that you paid in early 2016, including your $transfer fee, while retaining the original deposit of $499 that was made in December 2015.Please indicate whether you find this offer acceptable, and we'll issue the refund accordingly.Thank you

From: Carl M*** Date: Tue, May 3, at 2:PMSubject: ID # ***To: *** *** Ms***, Thank you for you inquiry regarding ***’s participation in the NYLF: Advance Medicine and Health Care program. I
am sorry to hear that our emails and phone calls were not making their way to you and I can understand how that could become frustrating. I would like to speak with you directly regarding this matter so that we can rectify the situation. Can you please confirm that the best contact number for me to reach you at is ###-###-####? In addition, if you could provide me with appropriate times to reach you, I would appreciate that as well. I look forward to speaking with you. CARL LM***, PMPDIRECTOR OF ENROLLMENT ENVISION*** *** *** *** ***Vienna, VA 22182T/F: ###-###-####***www.envisionexperience.com

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

*** ***,Thank you for the request Your daughter was nominated by a teacher at *** *** Elementary School I will ensure that we add your daughter's name and your address to out do not mail list.Please feel free to respond with any additional questions.Carl M***Director of
Enrollment

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending
it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me as long as I am refundedAs of 3/9/4:08pm I have yet to see the refund reflected in my bank account
Regards,
*** ***

*** ***I am going to have Jay W*** from our home office contact you today with a resolution to this case In short, we would like to offer a refund minus the deposit amount of $ This will provide you with a total refund in the amount of $2, In the meantime, if there is anything else I can assist with, please feel free to let me know.Thank you,Carl M***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
I will wait for the full refund I am not considering the travel
Regards,
*** ***

Date: Wed, Mar 14, at 11:AMSubject: Complaint #***To: "[email protected]" Good Morning,We received the final request for this complaint (and previous ones) but aren’t able to log our response thereCan you please update the record/note that the customer was refunded
in full on 2/23, satisfying their complaint. Thank you,Stacy C