R & R Handyman Services

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: I was told the money had already been spent on the program that my daughter was unable to attend because she was unable to flySo, if the money was spenthow is that my money available to be transferred to a program for next summerWhen I spoke with James I informed him that as a graduating senior next year my daughter would be unable to attendone of the programsI understand if they don't want to refund all my money but I would like for them to refund at least half of it
Regards,
*** ***

From: Carl M*** Date: Thu, Aug 6, at 7:AMSubject: CID# ***To: *** *** Envision Response: Upon review of the complaint submitted to the Revdex.com, we unfortunately cannot offer any additional resolutions outside of the option already provided
What we can do is waive the $transfer fee and transfer the tuition to a program during the summer of 2016. At the point of enrollment on March 18, 2015, the agreement terms and cancellation policy were accepted The cancellation policy stated that cancellation requests received on or after April 2, are not entitled to a refund. Again, at this time, we would be happy to offer a transfer to a program and waive the $transfer fee. CARL ** M***, PMPDIRECTOR, RETENTION & MARKETING OPERATIONS ENVISIONGallows Road, Suite 700Vienna, VA 22182T/F: ###-###-####cm***@envisionexperience.comwww.envisionexperience.com

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

From: Carl M*** Date: Wed, Aug 5, at 2:PMSubject: CID #***To: *** *** Date Filed: 7/13/15 Complaint Details: My son is signed up for a program at their school/institution and is having anxiety attacks about being away for a weekHe is having
several issues about this and this school will not refund the we paid in installment payments. Envision Response: Per the Terms & Conditions that the parent/student agreed to upon enrollment into the program on January 13, 2015, any cancellation requests made on or after April 2, do not allow for a refund of tuition The cancellation request was made on July 13, for the program began on July 19, 2015. We would be willing to transfer the students tuition to a program occurring in the summer 2016, but per the agreement, we cannot issue a refund. CARL LM***, PMPDIRECTOR, RETENTION & MARKETING OPERATIONS

A full refund was issued on November as agreed

*** **, I have reviewed your complaint as well as ***'s account Unfortunately, per the terms and conditions that were agreed to during enrollment on 3/18/16, there is no eligible refund We can however, transfer ***'s enrollment to the program I am happy to waive
the transfer fee to if you decide to proceed For your records, I have attached the terms and conditions that were agreed to on 3/18/16. Please let me know if there are any additional questions or concerns that I can address. Carl M***Director of Enrollment

[A default letter is provided here which indicates your acceptance of the
business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Ms. ***,I received your your complaint regarding the cancellation requests for ***'s enrollment in the Junior National Young Leaders Conference.I reviewing the details of the request, your eligible refund is $ To date, there have been payments made totaling $1,
Included in those payments are the $nonrefundable deposit and the time payment plan fee of $49, totaling $ Per the terms and conditions, that I have attached and were also agreed to at the time of enrollment, the total sum of $is nonrefundable.I am more than happy to refund the difference of $or transfer the enrollment to another program or a future year If you choose to transfer the enrollment, we would waive the transfer fee.Please feel free to reach out to me if you require any additional information.Thank you.Carl M***Director of Enrollment

While we are not confirming or denying the claim, we have issued a full refund as a courtesy

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
I asked who gave my daughters name and information out The teacher referenced in the "invitation" is not a teacher at *** *** School I want to know who gave you my daughters private information If indeed a school employee gave out information, I want to know EXACTLY who, and your contact info for them I have inquired with the school and they assured me nobody gives out information
Regards,
*** ***

I do apologize for any confusion there may have been. In reviewing the case, the cancellation policy in question was agreed to on September 20, 2016. The cancellation policy was stated on the enrollment page and again in the Terms and Conditions document that was agreed to during the
enrollment process. The cancellation policy states that any cancellation requests on or before April 4, 2017, result in a $cancellation fee. In addition to the cancellation policy being displayed and agreed to in the online enrollment form, we provided the cancellation policy in the confirmation email sent on September 20, at 8:PM EST [email protected] $nonrefundable deposit fee was agreed to during enrollment as well, in addition to the $cancellation fee.Given the terms of the agreement, we will be refunding $25.50, which is the purchase price of the program photo.For your records, please see the cancellation policy that was agreed to below:Student Cancellations and RefundsBoth Student and Parent understand and agree that any cancellation request for refund must be submitted in writing by mail, addressed to Envision EMI, or by calling (855) 571-or +The request must be submitted by the Parent who signed the original enrollment applicationAny supporting documentation related to a refund request must be received in writing at the time of the cancellation requestAdditionally, if Student has subscribed to the Tuition and Travel Protection Plan, a claim must also be submitted to the Plan administrator identified in the Tuition and Travel Protection Plan summary sheet and brochureAll cancellation requests must include Student’s full name, Student’s ID, a brief reason for cancellation and an acknowledgement of the cancellation feesStudent and Parent further understand and agree that the following cancellation fees will apply to Tuition and any additional Aor service as applicable:Cancellation ReceivedEligible RefundOn or before April 4, 2017Tuition less a $feeOn or after April 5, 2017No refundStudentswho are dismissed from the program for disciplinary reasons or who leave the program early for any reason whatsoever are not eligible for any refund of the Tuition. Unfortunately the remaining $is not refundable per the cancellation policy agreed to.Thank you and please let me know if there are any other questions or concerns that you may have

We are sorry to hear you were unable to attend our Medicine this program and are happy to research your concernsIn doing so, it appears that there was some misunderstanding, as your first correspondence to us, an email dated July 8, states that your teacher, rather than our organization, indicated
flights were includedWe do our best to make that as clear as possible on both our website and enrollment materials, and can appreciate your frustration in not being able to locate a flight after realizing one was needed. As a courtesy, instead of losing the funds paid, we invite you to transfer them to next year's conferenceHowever, we are not able to offer a refund since your situation, while unfortunate, isn't the result of any errors on our part.If you are interested in transferring, please contact our Office of Admissions at your earliest convenience and we will be happy to assist youWe are also willing to waive the $transfer fee in light of your situation

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: My daughter will never be able to attend one of ENVISION conferencesGood luck with my $donationI will continue to share with my fellow parents to never sign up with this companyThey are in it for the money and not for the kids, as many reviews already indicated--I agree wholeheartedly!!!
Regards,
*** ***

Please be assured that the funds left our account on 7/, but, unfortunately it takes several days for the banks to credit yoursIn our experience this is usually about hours, though sometimes longer, so you will most
likely see it by Monday or Tuesday, possibly even todayPlease feel free to contact our office in the meantime and we'll be happy to provide you an itemized receipt confirming when the refund was processed

We apologize for the delayTransfers between programs are refunded by check, as we no longer have the original credit card information on fileIn light of the fact it hasn't been received yet, and to prevent further delays, we were able to retrieve and refund your card today insteadCredits typically take 48-hours to appear, sometimes longer depending on your bankPlease let us know if it does not appear on your statement within the next week.Again, thank you for your patience and we hope this resolves your concerns

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:I have the right to have cooling-off periodI need my money back. about getting my refundin my case can I use the consumer cooling-off rule to get some of my money back?
Regards,
*** **

Thank you for bringing your concerns to our attention, and we apologize for the miscommunication that occurred when you transferred from our *** *** program to our *** program, which has different arrangements for travel.As such, we will be happy to refund the $as requested for your
inconveniencePlease respond indicating you've accepted the offer and we'll process it immediately

Spoke with *** ***, she said that she received her refund and the complaint is resolved

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and accept the offer.Please send the check to the address below:*** *** ***Laurel, MD ***
Regards,
*** ***