R & R Handyman Services

Thank you for speaking with our Program Director about your concerns. We are glad that we were able to address them and have refunded your credit card in the amount of $1100 as discussed.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

I would like to add that...

once my information was received and reviewed by the appropriate people they were so kind and genuinely concerned regarding my complaint. They acted quickly to resolve it, My faith in NYLF Envision - EMI has been restored. Thank you all so much.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Thank you for voicing your concerns and previously accepting our offer, which we were awaiting in order to credit your account. After receipt, your account was immediately credited as discussed on August 8. It is our understanding that your own bank would have released the funds to you by now, if not please check with them as it normally takes about 48 hours from the time funds leave our own account.Again, thank you for allowing us to assist you and we hope the matter is now resolved to your satisfaction.

Thank you for contacting us by phone as well regarding your concerns. Per our previous conversations, your account has been refunded in full.

[redacted],I have reviewed your message and we have refunded $499 back to the [redacted] on file for [redacted]'s account.If you require any additional assistance, please feel free to reach back out to me in this complaint.Thank you.Carl M[redacted]Director of Enrollment

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  HOWEVER - I did bring your attention to all of my complaints during the time my son was at your camp and was either dismissed or ignored. Our problems were not addressed and the staff on site was ill equipped to handle the problems.
Regards,
[redacted]

From: Carl M[redacted] Date: Wed, Aug 5, 2015 at 2:49 PMSubject: RE: [redacted] Complaint ([redacted])To: [redacted] <[redacted]>[redacted],Resolution:  Given the misinformation regarding the cancellation policy, we will be refunding the request amount of $604.00.  Someone from...

out office will be contacting the family shortly. CARL *. M[redacted], PMPDIRECTOR, RETENTION & MARKETING OPERATIONS

We have refunded her tuition as a courtesy.

[redacted],Thank you for your response.  Regarding the customer cooling-off period; the consumer has 3 business days to request a refund.  In addition, online purchases are excluded from this rule.  Unfortunately, claiming a cooling-off period is not applicable in this situation.I am willing to refund the installment amount of $372.50.  However, the deposit of $199 is nonrefundable.Please respond to this an confirm if they proposed resolution is acceptable.Thank you,Carl M[redacted]Director of Enrollment

Thank you for allowing us to address your concerns. We appreciate your timely cancellation, and are sorry that your daughter is unable to join us this year. Unfortunately, there are costs incurred by our company before students attend, which is a $450 fee is charged when someone cancels from our...

program. (in addition to the nonrefundable $49 fee for choosing our payment plan) This fee is disclosed online before families can complete the enrollment process, and reiterated in both our email and phone correspondence to help avoid any confusion. In consideration of your investment, we are happy to make an exception and transfer the funds already paid to one of our programs next year. Normally there is a $50 fee for doing so which we are willing to waive as well. Please let us know if you would like to accept our offer and we will start the paperwork right away.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution of a $450.00 refund is satisfactory to me. 
Regards,
[redacted]

Thank you for bringing your concerns to our attention. We have refunded the $499 as requested, please reply to confirm receipt.

We apologize for the delay and have refunded your credit card for the $400.

From: Carl M[redacted]<[redacted]@envisionexperience.com>Date: Tue, Oct 11, 2016 at 1:51 PMSubject: RE: Complaint #[redacted]To: [redacted] <[redacted]@myRevdex.com.org>We will be issuing a refund via check in the amount of $2,200.  The check will be remitted by our accounting department...

on October 14, 2016.  We will FedEx the check and provide the tracking number on October 16th. Thank you. CARL *. M[redacted], PMP

While we are sorry to hear that [redacted] is unable to attend our Medicine program, the partial refund provided was in accordance with the terms and conditions agreed to at the time of enrollment. I've attached them for your reference, to re-confirm we have fulfilled them and no additional refund...

is due.

[redacted],I apologize for the communication issues that you have experienced.  After reviewing your information, we will be refunding $1,000 to the credit card on file.  In addition, we will have someone from our management team call you before the end of today, August 4,...

2015.Thank you,Carl M[redacted]

We appreciate you bringing your concerns to our attention, and do apologize for the high call volume you experienced in contacting us. Our records are showing that we were able to speak about your situation on several occasions, in addition to the emails and voicemails returned in response to yours....

I've included a summary of them for reference and believe one of the calls may have been with Anna's grandmother instead of you directly.6/5/17-Received and responded to your cancellation email dated 6/4, with a copy of our cancellation policy and offer of transfer to 20186/5/17-Antony S[redacted] answered your call and explained transfer options by phone6/8/17-Antony left message to follow up and collect transfer fee6/21-Received your email asking about the transfer, replied 6/23 with options previously discussed and asking for a call to collect the fee6/27-Voicemail received and return voicemail left6/30 Voicemail received and return voicemail left Again, we do apologize for the call volume that didn't allow us to speak with you directly on each occasion and appreciate your understanding that it isn't possible for us to offer a refund after the cancellation deadline of April 5 has passed. Unfortunately, we incur program costs after this point which is why it is necessary to retain those fees.We would, however, in consideration of your concerns, like to extend another offer of transfer to 2018, this time with the $50 transfer fee waived. We'd also like to waive any tuition increases/remaining balance due for 2018 (up to $500) as a gesture of goodwill.Please let us know if this is acceptable and we will start the process right away. Thank you for your time and we hope to see Anna at our program soon.

Thank you for bringing your concerns to our attention. Our cancellation policy, provided at the time of enrollment, clearly states that the deposit of $450 is always nonrefundable and any additional tuition paid is nonrefundable after April 4. (including cases where it is transferred to the...

following year). This is necessary due to costs we incur prior to the program in reserving each student's space.Because of these costs, we are not able to offer a full refund as requested. However, as a gesture of goodwill we are willing to offer a partial refund of $344, which includes the $50 transfer fee. ($794 paid minus $450)Please let us know if you accept this offer and we will process a check refund immediately, to the address provided, as the credit card can no longer be refunded.