Rabobank, N.A.

I will put her uncashed check in the mail to her today.
*** ***
Treasurer
Lemon Grove Stucco Inc

We would like to acknowledge the complaint
***Complainant wants to be refunded his application fee of $Our position on this matter:
We have reviewed the files, and we did incur labor and costs associated with the applicationIn the best interest of this customer, we will give him a partial refund of $However we are under no obligation to do this, as processing an application for a semi-tractor is an expensive undertakingWe disclose the application fee is nonrefundable at the time the fee is collectedOur plan of action:
In the best interest of this customer, we are willing to refund the above amount with the return of a signed release of liability from the complainantResolved:
YesWe have begun the process of contacting this customer and offering a partial refund

You guys stayed on top of my problem until it was fixedAlso, a big thanks to my super great csr, Ms***They all work together to make life so much easier for us driversI would recommend anyone do business with American Truck GroupLove the Warranty plan and all the Customer Service that backs it up

Can never get a straight answer about the deposit I put down on a truck that had to be returned due to constant breaking down every couple of daysWas told possibly wouldn't get deposit backThese people are scammersThey will do anything to keep your moneyLooking at filing a class action lawsuit against this company

08/07/15We would like to acknowledge the complaint *** dated 07/31/15.Complainant wants to be refunded further.Our position on this matter:In the best interest of this customer, we have reached out to the complainant to try to come to an agreementThe complainant only makes
demands and refuses to abide by contract termsSince the renter has been doing business with us, they continue to file grievances with the Revdex.com for leverage to get things we do not offerThere is a contract that clearly states what our rental agreement isWe have gone above and beyond contract terms by compensating their grievances with waived repairs, waived rental payments, and waived contract feesWe have given them a replacement truck, agreed on a date for a first payment, and when the time came to make the payment, the customer demanded more time or he will contact the Revdex.comOur company has taken a loss trying to satisfy this customerWe have all conversations with this customer recorded and welcome any they haveIf you review the recordings, it is clear who is trying to mistreat who.Our plan of action:The customer has agreed to terminate the Commercial Truck Rental AgreementThe agreement outlines in detail our protocol for reimbursement of commercial truck security deposit in the event of a friendly surrender.Our action is to comply with contract terms and if money is owed to the complainant by contract, we will reimburse themHowever the complainant has refused to pay their current balance owed and their portion of repairs, making the amount owed likely to absorb the security depositPlease refer to Commercial Truck Rental Agreement for terms of security deposit refund.Resolved:We have done all we can to try to save this customerWe are willing to cut ties as we have taken a significant loss at this pointYes, we consider this resolved

Complaint: ***
I am rejecting this response because:*** *at the Am***an Truck Group called me on yesterday and stated that
the best thing for us to do was to return the truck. After explaining to her for the 6th time that we have not moved the truck, nor did we plan to until their "break down" team had resolved what ever the service issue is, the phone call became extremely irate. I asked *** what the solution was if we did return the truck, or if they came back to pick it up. She stated that she did not know, and spoke over me several times before stating that the call was going back and forth, and that I was being disrespectful.I would prefer not to speak with anyone directly at ATG until they have resolved the initial issue.FACTS:1) The truck was purchased on 6/6/2017, but my business partner and driver were kept there for additional nights because contrary to what we were told by the sales group, it was not there;2) On the trip to bring the truck home from Gulfport on 6/8/2017, MS, both *** *** and *** were informed that the service light had come on just miles up the road. *** committed both; verbally and via text message, that he would forward it to the "break down" team for resolution. In addition, I sent follow up emails to *** about the light coming on. The contract states that the truck should not be in operation when there is a service issue. *** argued with me on yesterday over the phone and stated, "I mean, I would have just taken it to the shop if I noticed the light was on." I explained to her that I had no need to take it to the shop when representatives from ATG were notified both verbally and electronically.3) Both *** *** (GM), and *** *(collector) have terminated phone calls with me discussing this matter. On our last phone conversation, *** stated to me, "well, our break down team wouldn't do you any good after days." I explained that it has not yet been days, and that no one has contacted us about the service issue to date.4) I have asked *** ***, *** *, and *** *** to produce for me the details regarding the IRP/Easy Pay option, which adds $251/week to my weekly payments. I have requested that they provide what had to be paid to the Department of Revenue in Mississippi. *** explained that the IRP covers their "processing charges," but has yet to provide an explanation of charges.5) More than $10,has been spent on this truck that we cannot even operate, and yet, *** informed me that my account is "past due" because the IRP portion of the last payment has not been made. The reason that it has not been made is because he and his staff have failed to produce a simple document that details the application of the additional $251/week.6) This matter needs to be addressed with the utmost of urgency, as my company is not the only company with such an experience. The service issue should have been resolved almost a month ago. We did our part in reporting it, and yet, *** found a way to blame me for waiting almost a month. The reality is that no one there followed up on our claim. We have made payments, and been more than patient with this company. Immediate resolution is requested. However, direct communication should be limited to someone who has been trained to listen, explain, and ultimately make things right. No more harassing calls threatening to take the truck, or trying to make us bring it back
Regards,
*** ***

Complaint: ***
I am rejecting this response because: THE COMPANY DO NOT WANT TO GIVE ME A FULL PEFUND
Regards,
*** ***

Great team to work withHighly recommend them

08/07/15We would like to acknowledge the complaint *** dated 07/31/15.Complainant wants to be refunded further.Our position on this matter:In the best interest of this customer, we have reached out to the complainant to try to come to an agreementThe complainant only makes demands and refuses
to abide by contract termsSince the renter has been doing business with us, they continue to file grievances with the Revdex.com for leverage to get things we do not offerThere is a contract that clearly states what our rental agreement isWe have gone above and beyond contract terms by compensating their grievances with waived repairs, waived rental payments, and waived contract feesWe have given them a replacement truck, agreed on a date for a first payment, and when the time came to make the payment, the customer demanded more time or he will contact the Revdex.comOur company has taken a loss trying to satisfy this customerWe have all conversations with this customer recorded and welcome any they haveIf you review the recordings, it is clear who is trying to mistreat who.Our plan of action:The customer has agreed to terminate the Commercial Truck Rental AgreementThe agreement outlines in detail our protocol for reimbursement of commercial truck security deposit in the event of a friendly surrender.Our action is to comply with contract terms and if money is owed to the complainant by contract, we will reimburse themHowever the complainant has refused to pay their current balance owed and their portion of repairs, making the amount owed likely to absorb the security depositPlease refer to Commercial Truck Rental Agreement for terms of security deposit refund.Resolved:We have done all we can to try to save this customerWe are willing to cut ties as we have taken a significant loss at this pointYes, we consider this resolved

The sales team had me on hopes of one truck, but I didn't have the full down before some other guy and they said they had to give it to him because they had all the money in houseSo that started me off aggravatedBut the truck I ended up with is actually really niceI had a thermostat get stuck on me in south Texas, but my customer service rep got me in touch with the breakdown team and they helped me get the temperature issue resolvedAlso my customer service rep *** is fun to speak with every week

Took months to complete installationNever paid off ADT Cancellatiom Fee as promised and because of that we went in to collectionsLies,lies, and more lies coming from the ownerDefinetly would not recomend these guys at all

We would like to acknowledge the customer concern # ***.Customer wants credit bureaus to be notified of his payments.Our position on this matter:As with every customer, we are happy to provide verification of account information for third parties upon requestOur plan of action:Customer may
get account verification to show the provided services by requesting such from their Customer Service Representative.Resolved:YesWe are willing to provide account verification for customer to turn over to the third parties desired

This fitness club would not allow me to cancel my membership even though I moved out of the state to attend a different college My account ended up in collections, even after sending the requested bank statement as proof of my relocation Very poor business practices and customer service This is formerly "***"

We would like to acknowledge the complaint # ***. Complainant wants their truck returned to them. Our position on this matter: Complainant has been a valued customer since Customer was in an accident causing rear end damage and the vehicle was brought to our bodyshop at
corporate headquarters in Gulfport, MissAs the bodywork was in progress, the vehicle failed in-house DOT inspection due to unrelated damage to the motorUnauthorized parts were found on the engine concealing a rapid oil leak (pic1), requiring a complete engine rebuild to bring unit up to DOT compliance standards. As the engine damage was unrelated to the accident, insurance was not involved and complainant was responsible for half of the charges as other half was covered under the 50/protectionPayments were being deferred for the in-shop time after the accident. The complainant was presented a bill $for the estimate of work needed to the engine to bring it back up to program standards and assure safe operationComplainant was given the opportunity to pay their portion of the bill or surrender the truckComplainant refused to pay and wanted his insurance to pay his portionBeing the motor damage was unrelated to the accident, that was not possibleNo payments were made so renter was removedComplainant contacted us after we removed him as a renter requesting more time to come up with his half of the estimateMore time was granted.Repairs were underway on the engine when additional needed mechanical repairs were found(pic2) Customer was contacted to explain further engine repairs necessary before truck can be worked safelyAgain another estimate was presented over $20,for his half the repairs.Customer showed no interest in paying the second estimateComplainant was given over deferred payments due to the accident and made no efforts to help with the repair costsCustomer was sent a termination letter and was given days grace before terminating contractWith an outstanding account balance of over $20,that the company had to take as a loss, we are left with no choice but to deny request of returning the truck to him.Our plan of action: We have terminated commercial truck rental agreement and paid 100% of repairs needed to bring truck back up to DOT standards to allow back into the programIf customer wants to pay the outstanding account balance, we will be happy to work with him and return him to a unit of comparable valueResolved: Yes

August 28, 2017The Revdex.com 660 Katherine Drive, Suite 400Flowood, MS  39232Response to Complaint ID# [redacted]Re: Guarantee or Warranty IssuesHere at American Truck Group LLC (ATG), we do everything we can to ensure Customer Satisfaction.  It is clear that the Customer is...

having issues with the truck.  American Truck Group LLC is the licensed dealership and does marketing for sales and rental.  The Customer signed a Rental Agreement with National Truck Funding LLC, an affiliate of ATG.  ATG and NTF make every effort possible to be a fair, compassionate Company.  We have been working diligently on getting the correct part to the shop to fix the truck.  However the truck part that is needed to fix the Customers truck is on a National back order. The part that was delivered to the shop (in which ATG was told by our supplier that it was the correct part) was not the correct part.  At no time has ATG refused to fix the truck.  ATG simply can’t obtain the correct part at this time. ATG  has also offered to move the Customer into another truck which the Customer refused. We do sympathize with the Customer and will be more than happy to return the Customers full deposit of $5,835.00.  The Customer stated the disputed amount is $6,300.00.  However, the Customer only has $5,835.00 in house for Deposit with American Truck Group LLC.Since this dispute was filed with the Revdex.com, the Customer has stated to the Customer’s Account Representative that the Customer wants more than the deposit back. ATG has already paid for the Customers flight for the Customers initial visit to our Gulfport, MS location.  In addition, we also paid for the Customer to return home due to the truck not being in a working condition on 8/25/17.  There isn’t another rental/lease company that would have gone to this expense to try to help or accommodate the Customer like ATG has.  The National back order on the part to fix the truck is out of ATG’s control.Thank you, [redacted]American Truck Group, LLC

October 25,2017   The Revdex.com serving Mississippi, Inc. 660 Katherine Drive, Suite 400 Flowood, Mississippi 39232     Re: Complaint ID #[redacted]   The Customer did not “purchase” the truck for $28,000.00 as stated in the Customers Complaint. The Customer made a deposit with American Truck Group LLC on the September 13, 2017 to be used as a deposit for a weekly rental agreement.  The customer paid American Truck Group a total $5,099.00 to enter into a Weekly Lease/Rental Agreement.   The truck is not a “lemon” it is a 2010 Peterbilt 387 used truck.  The Customer was made fully aware of this during the Customer’s Closing on the Lease/Rental Contract of the trucks age. The Customer was also allowed to inspect, drive and voice any questions or concerns involving the truck prior to entering accepting the truck and signing the rental agreement.   The Customer was also fully aware that the Customer was entering into contract for a used tractor trailer and it was in “as is” condition.   In regards to the Customer repairing truck: The alternator is a maintenance item. The heat is not a required accessory and as far as air pressure goes there has been no complaint on file regarding the air pressure in said unit.   In response to the incident that happened on the 13th of October where the unit stalled out. The Customer called in and said that the check engine light was on and the truck had begun to derate. The Customer was then given two shop locations in Nashville. The Customer chose to not go to either one these shops.   The Customer’s Account Representative followed up with the Customer and asked the Customer why the Customer has not checked into the shop. The Account Representative let the Customer know that this is blatant neglect of the truck, its warning signs and could be causing further damage to the unit. The Customer then agreed to take the truck to the shop. Once at the shop the truck was diagnosed by [redacted] (the shops technician). [redacted] told our Breakdown Department that his DOC system has failed and sent over an estimate. The estimate is the same that was attached to this complaint.   The unit was cleared of any codes and the Customer told our Breakdown Department that the Customer has returned to Georgia and has a “friend” that is working with the Customer on diagnosing the truck and any possible repairs needed.   According to the Customers “friend” the item that needs to be replaced is the Inlet Catalyst Module.  This is a DEF/DPF item.  This is not a covered item due to the Customer declining any and all coverage that would give the Customer 50/50 assistance. 50/50 coverage means we would cover 50%, the Customer covers the other 50%.  This coverage was declined by the Customer during the Customer Closing on the Weekly Lase/Rental Agreement.   The Customer has operated the truck, the Customer willingly signed the agreement acknowledging that the truck is in used condition, he also signed and initialed in numerous areas where the Service Agreement that lay out the items that were and were not covered per the Service Agreement.   Thank you, [redacted]

Complaint: [redacted]
I am rejecting this response because: they refuse to give me a fuu and complete refund
Regards,
[redacted]

We would like to acknowledge the customer concern # [redacted].
margin-bottom: 0pt;">Customer wants 3 credit bureaus to be notified of his payments.
Our position on this matter:
As with every customer, we are happy to provide verification of account information for third parties upon request.
Our plan of action:
Customer may get account verification to show the provided services by requesting such from their Customer Service Representative.
Resolved:
Yes. We are willing to provide account verification for customer to turn over to the third parties desired.

Revdex.com: I am not pleased with the response totally,  but I have come to learn that this company is very skilled in deception and munipulation of the LAW.  Before they would not give me "any" resolution or response. But through your assistance they have responsed, to return $3,600 of over $11,000 total they received from me.  And I thank you Revdex.com for that.  Without Revdex.com assistance we would have received $0. I pray that many other familys do better research before they do business with companys like this company and their affiliates.  This has costed us a very valuable lesson not to be anxious for anything!!! 
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Due to privacy issues, may I please have written permission for the Customer to discuss his/her account with Am[redacted]an Truck Group and its affiliates?