Rabobank, N.A.

We have reached out to the customer in an attempt to reach an amicable resolution to his complaint.  We are continuing to work towards that goal and hope to reach resolution soon.

PERSONAL TRAINERS RIPPED ME OFF ... I was going on vacation and wanted to take a month and thought I would get some personal training for the month before I left. I talked with Mike at the Manchester Fitlab and signed up for what I thought was one month of training. READ THE SMALL PRINT come to find out he switched it around and I signed for ONE YEAR of THREE TIMES a WEEK. When I confronted Mike he threatened to THROW ME OUT. Now I am going to call AMEX and fight not only the personal training but the entire membership, how can I go in there again after being swindled and belittled.

Customer wants to be refunded his application fee of $500.Our position on this matter:We value our customers. In the best interest of this customer, we agree to return his application fee of $500 with the completion of a hold harmless release. The company was under no obligation to do...

this, as processing an application for a semi-tractor is an expensive undertaking.

We would like to acknowledge the customer concern # [redacted].Customer had mechanical issues and wants deposit refunded.Our position on this matter:American Truck Group, LLC goes above and beyond to inspect all vehicles and inspection paperwork is signed before a customer leaves. The Commercial Truck...

Rental Agreement provides UNLIMITED MILEAGE NATIONWIDE, a 50/50 service agreement for Parts & Labor designed to alleviate financial burden if the rental units encounter mechanical failure, theft, or vandalism. To be covered under the 50/50, repairs must be reported and approved with proof of regular maintenance per contract, then our breakdown team pairs them with the most convenient, quickest available and reasonably priced approved shops in our network. By Commercial Truck Rental Agreement, services must be approved by NTF before the units are repaired. Our plan of action:Customer was offered immediate repairs and payment relief when he reported his truck to be throwing fault codes. We worked with customer to get him into an ATG shop to have these issues addressed. Simple repairs quickly escalate into irreparable damage when the engine codes are not investigated before working the vehicle. Before returning the vehicle for repairs, customer continued to work in vehicle despite the error codes of engine trouble and low oil pressure. The engine reset button was pushed several times to force the motor to continue to run although it did not have enough oil to run properly and it finally locked up.  A tow truck was sent for the vehicle, by that time irreparable damage to the motor had already been done. Computer fault codes from the vehicle show the engine locked up, had multiple low oil pressure codes thrown and engine override button was hit 255 times to keep engine running until it blew.Resolved:Yes. We have terminated commercial truck rental agreement and recovered rental unit due to damage caused by customer's actions. The repairs needed after being in renters possession exceeds the amount of renter’s deposit.

05/22/15We would like to acknowledge the customer complaint [redacted].Customer wants to be refunded.Our position on this matter:In the best interest of this customer, the charges have been refunded and the customer has received all of his money back.Our plan of action:In the best...

interest of customer relations, we have spoken with this customer to confirm that he has received his refund.Resolved:Yes.

This is an update to a negative review I posted some months ago. I am pleased to report that Lemon Grove Stucco contacted me, apologized for the delay, and promptly fixed the stucco areas that needed attention. The owner personally came up to our Julian home twice, first to survey what needed to done and again to make the needed fixes. We are pleased with the quality of work and now understand why there was a delay. I can now give a 100% positive review to Lemon Grove Stucco. Be assured that Cliff, the owner, will personally stand behind his company and do what is right for his customers.

We would like to acknowledge the customer concern # [redacted].Customer wants to be refunded travel expenses and his approval fee.Our position on this matter:In the spirit of compromise we have reached out to this complainant to offer reimbursement on his approval fee.However we are under no...

obligation to do this, as processing an application for a semi-tractor is an expensive undertaking. We disclose the application fee is nonrefundable at the time the fee is collected. We do not  accept responsibility for his travel expenses, as the cost for the search of a truck is the customer's choice.Our plan of action:In the best interest of this customer, we are willing to refund the application charges with the return of a signed release of liability from the complainant.Resolved:Yes. We have begun the process of contacting this customer and offering a refund.

I was really just looking up the phone number when I started to read some reviews and thought I would put in my 2 cents. Looking for a truck seemed exciting at first until I realized all the things I was going to have to do before I could even hit the road, and then on top of that I was having a hard time dealing with my bank about the trucks I was looking at. I was looking to buy this 2009 Volvo from Arrow trucks - got overwhelmed with all the nit pick and paperwork and needed and I started looking around again which is how I found this company. They were consistent with keeping me updated on my approval status, truck arrival and did all the paperwork to get me compliant and not have to deal with it all myself. Getting the money down was really the hardest part, payments are actually easy now that my profit margin is higher, I actually prefer to use the services and shop help they offer than to have to work it all out on my own. I don't know how anyone would want to go anywhere else.

The Bank has reviewed the customer's complaint and has again reached out to the customer to resolve his issues and concerns.

My truck just got repossessed after 3 weeks. I had to wire this company 5000 dollars to hold a truck for me after paying a 500 dollar "acceptance" fee. I quit my job to go pick the truck up and it was not the truck I was told. This one had many more miles on it than what the salesman told me. It was not the one advertised. When I went to get the truck on a Monday, I had to be back in Florida on Tuesday for orientation to start work. I did not get the truck until Thursday because of multiple problems with it. The entire time I was there to get it, no one would tell me how much it was going to cost me per week until the end of the week. At this point I had no job and no more money. They knew this. They then told me it was 850 dollars a week. I had no choice but to sign. I needed to go to work. Their 50/50 plan is not what it says. They will only pay 32.50 per hour at one of their approved shops. There may be only 2 shops that charge 65.00 per hour in the country. Most all are over 100.00 per hour. So it is not a 50/50 plan. Not to mention the deductibles. Because of their lack of organization, I was already a week behind when I got started. I asked for help several times and all I got are messages asking for all of the money or location of the truck. I was supposedly being helped by Robert a manager to reduce the payments so I could afford the truck but received 2 different contracts to sign by different people. But was told to send the contract in and to pay the rear payments before they would honor the new contract. I owe them 2 payments. And they sent a repo company to get the truck. I have proof of all of this. This is a scam plain and simple.

Hello and thank you for your expeditious handling of my complaint against American Truck Group (ATG). I am elated to report that ATG a.k.a NTF has responded and has granted me relief in all areas enumerated in my complaint. It was my belief from the beginning that Mr. [redacted] (owner) was not aware of the full extent of my ordeal, and had made more than one attempt to have subordinates correct this issue for him. Today, he made sure that everyone came to a meeting of the minds and ended all miscommunication and misinformation. I received a sincere apology from the department head and a warm follow-up email from the owner. I leave this ordeal convinced that Mr. [redacted] is not ONLY interested in protecting his business, but also VALUES the relationships that make his business possible. American Truck Group has the potential to move their business from good to great with a few minor changes which tend to escalate to big issues. My prayer is that this experience will cause them to look closer at the way trucks leave their inventory, but after speaking to his staff and receiving a message from him today, I'm convinced that issue is being addressed even as I type. I certainly hope so! Thank you Revdex.com, Mr. [redacted] and Mr. [redacted]... Especially [redacted]--what an advocate for the customer! Thank you!

06/18/15We would like to acknowledge the complaint [redacted]Complainant wants to be refunded.Our position on this matter:In the best interest of this customer, the charges have been refunded and the customer has received all of their money back.Our plan of action:In...

the best interest of customer relations, we have spoken with this customer to confirm that they have received their refund.Resolved:Yes.

In response to the Customer's rejection:We stand behind our original response the Customers complaint: The Revdex.com 660 Katherine Drive, Suite 400Flowood, MS  39232 Response to Complaint ID# [redacted] Re: Customer Experience Information I have been reading over the Customers contract along with the notes to contract and the emails sent between the Customer and employees of American Truck Group, LLC and its affiliates.  With every company, there is a certain amount of turnover.  This is unavoidable.  There appears to have been some confusion after the Customers original salesperson left, however, a new salesperson was adequately able to assist the Customer. As for the payment amounts: I have been supplied with an email from our Sales Department to the Customer asking if the Customer is ok with the payment amount.  The Customer responded that yes, that is fine. As for the “Check Engine” light coming on in the truck after taking possession of it: Stated on the front page of the contract, the Customer is to contact our Breakdown Team with any issues the Customer is having with the truck.  This did not happen nor has it happened from the issuance of the contract between the Customer and American Truck Group or its affiliates. Outside of the Check Engine Light and the passenger door not locking, I cannot find any other issues (mechanical or otherwise) with the truck that was been relayed or reported to American Truck Group or any of its affiliates.              In Response to the Customers FACT sheet:  The truck was not purchased on 6/6/17. The Customer rented the truck on 7/6/17 and it is in a weekly contract.  Also, the Customer was informed there was a delay and the truck wasn’t ready.  The Customer chose to keep previously made travel arrangements and arrive at Am[redacted]an Truck Group knowing the truck wasn’t ready for delivery. The Customer was given a copy of the contract.  The first page of the contract has a phone number to reach our Breakdown Team. The Breakdown Team is equipped to handle any roadside/mechanical issues our customers have.  Everyone at any business has a certain job/task to do.  This is why we provide our Customers with different phone numbers for them to call depending on the situation. We strive to help our customers any way we possibly can however, our Customers are investing in a business and need to take some responsibility as well.  We encourage all of our Customers to communicate with us frequently. If the Finance Manager did in fact state that you’re over your 30 days, the Manager was mistaken. After learning the customer was having problems, our Breakdown Team has attempted to call the Customer. The Customer did not answer so a team member sent the Customer a text.  The Breakdown Team has not received any communications from the Customer regarding any problems with the truck nor an answer with the missed calls or text message at this time. The Customer has been supplied a copy of their Closing Form which entails the majority of Am[redacted]an Truck Group fees and a copy of their contract that was explained in its entirety, which the Customer signed and initialed, before taking possession of the truck.  As with any company, in the course of business, there are processing fees that all companies charge. The Customer has chosen to park the truck at their home and not move it or call our Breakdown Team.  According to the notes, the Customer paid a private party to come to the Customers home to DOT the truck after the “Check Engine” light came on and the passenger door not locking properly. That’s the only problems I have been able to find with the truck.  Again, the Customer needs to get in contact with our Breakdown Team. The Customer has not done their part in reporting any problems they are having with the truck with our Breakdown team.   Taking all of the circumstances in account, ATG will not be issuing a refund to the Customer as requested in the first part of the Customers complaint.  We will fully cooperate with the mandatory and binding arbitration process at the Customers expense should we win.  Arbitration is required under the rental contract.   [redacted]an Truck Group

Mr. [redacted], seems to have left out many facts in his complaint.  LGS won a monetary judgment against Mr. [redacted] in January 2013.  He refused to pay his judgment so we pursued legal help in getting his wages attached.  We collected some, but not all.  Several people from [redacted]s...

banks Loan Depot have been calling wanting to help Mr. [redacted] in getting refinancing for his house, but they couldn't do anything until the lien was released.  I told them once Mr. [redacted] pays off his judgment in full, then and only then will we release the lien.  It took Mr. [redacted] many weeks to inquire (thru email only, never did he call the office) of his payoff amount for February.  He did not pay the amount until March 8th, which he still has a balance for interest owed to Lemon Grove Stucco . However, the paperwork was sent out prematurely and before the balance was paid in full.  LGS received an email from [redacted] at Loan Depot (not even Mr. [redacted]) April 7th stating the paperwork needed to be notarized.  That was a blessing as funds funds are still due .  Mr. Davenport has been out of town and is expected back next week, as told to [redacted] at Loan Depot.  He still has an outstanding balance of $800 on top of the judgment.  Once this is paid ALL personal and real property liens will be released.  
Mr. [redacted] has dragged his feet in getting LGS paid for many years and only partial paid so he could refinance his house.  I have done everything that is required of me.  Mr. [redacted] wants all this to happen yesterday.  Once the $800 (balance of contract) is paid in full, plus the full amount of interest, LGS will release all liens on his property.  I have all legal documentation of expenses incurred in order to collect my money.  
FYI:  LGS never received the first complaint filed.  Once Ms. [redacted] (from your office) called from your office yesterday, was I aware of it.  She sent the complaint to me and it did go into my spam.  So the original mailing must have gone to spam and was erased without knowledge of it.  I do appreciate the phone call.

05/29/15We would like to acknowledge the customer complaint [redacted].Customer wants to be refunded his commercial truck rental deposit.Our position on this matter:This account has been reviewed. Complainant alleges he was never told that the truck was a rental. Every truck we have for sale may be...

sold for cash or financed independently. If the customer has no credit, they also have the option to rent the truck, contingent upon agreement to our Commercial Truck Rental Contract, which has a 1 year minimum purchase option. This complainant chose the no credit check rental program as opposed to the other alternatives. Our rental program is explained in detail on advertisements and company websites, and customers are free to request information about it at any point.While it is true we provide payment deferment for rental units when a customer’s truck is being repaired, by contract, we have no grace period for rental payments otherwise. The complainant was granted deferments for his first 3 payments as a courtesy. Complainant continued to miss 5 consecutive payments following this granted leeway. Customer evaded contract guidelines on reporting location of rental unit and did not return texts or phone calls for collecting payment or obtaining his location. Essentially, other than the deposit, no other money has been credited to his account although the rental equipment was being worked by complainant, generating money for complainant. At this point, we have no choice but to recover the equipment which initiates the termination of Commercial Truck Rental Agreement. Once an agreement is terminated, there is no guarantee of a reinstated contract. In effort to keep the unit, complainant pays his past due account balance and requests contract reinstatement after the vehicle was taken in recovery. His request to reinstate contract is denied. Although the complainant did bring account up to date after being located, the request was denied based on the customer’s account history, no payments ever made and no location status reported during entire time he was in rental.By Commercial Truck Rental Agreement, complainant’s deposit of $4990. less balance owed on account, less recovery fees, less mileage fees, less contract fees, remaining balance may be refunded.  In the spirit of compromise, we are willing to waive the associated recovery/mileage fees and refund the remaining deposit on receipt of signed hold harmless agreement. Contract fees: $895 restocking fee                     - $495 contract cancellation processing fee                    -  $0 (-$1,400 from recovery/mileage, waived)            Total:  $1,390 deductible contact fees             $4990 - $1390 = $3600.Our plan of action: In the best interest of customer relations, we have spoken with this customer to confirm that he understands the terms of his refund and is happy.Resolved:Yes.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
 
Regards,
 
 
[redacted]
 
 
 
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After being a customer of this store for a long time and never having any issues all of a sudden I was asked to leave because I was carrying a firearm (I am required for work) by the extremely rude staff. I called the next day and spoke to a manager and the owner's wife and explained what happened and they both said that they DO NOT have a NO firearms policy and that they would clarify that with all their employees and I would not have any more problems in their store, we'll that was not true. The next time I went into the store I was again yelled at, disrespected and humiliated in front of other customers by the employees even after being told that I would not have any problems in the store. I then contacted the owner of the store again and was then told that I was not welcome in the store. The owner said that he was not going to post a no firearms sign in fear of losing business but that firearms were not allowed in the store and nor was I. This is bad business. PERIOD!

Mr. [redacted] was originally sent the wrong form...

for reimbursement, which was part of the basis of his response.
The correct form has now been sent to Mr. [redacted] via mail and email.
We spoke with Mr. [redacted] by phone and made him aware of this on 6/13/14.
Mr. [redacted] was currently in Canada, but understands the situation and has agreed to send us the signed form upon his return.
Upon receipt of the signed form, a full refund will be sent to him.

The Bank has reviewed the customer's complaint and has reached out to the customer to resolve any issues and concerns.

I had the truck for about a month and had to call the breakdown team on a Saturday. I didn't have time to wait til Monday so I made the repairs myself. I sent the parts receipts so I could be reimbursed for 50 percent, but they just said they are going to credit the next payment. They did as they said with that, but it was because my CSR was involved. If the breakdown team could be as efficient as the CSRs are, I would be much more satisfied.