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Rabobank, N.A.

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Reviews Rabobank, N.A.

Rabobank, N.A. Reviews (123)

just wanted to let you know your girl on the emergency phone line when you call to report engine trouble was the only one keeping me from losing my cool yesterday. It is easy to lose ur cool in this hot [redacted] weather pulling a load across I20 TX. I know I didn't have a very pleasant tone in my voice and she got me to laughing. way to turn a situation around. I had my brother come to finish my haul, had a tow to Rush, who took me right away thanks to her preparation.

We would like to acknowledge the complaint # [redacted].Complainant says vehicle has had mechanical issues since he left and that documents were falsified. Our position on this matter:The 50/50 nationwide coverage is provided to protect renters when encountering mechanical trouble. To qualify...

repairs must be pre approved. DOT repairs were approved for complainant and with the Trucker Super Saver program, additional savings were applied to complainant's account for shop time while truck was being repaired. After repair, truck continued to encounter mechanical issues. To rectify the situation, we offered complainant a replacement truck. As for the contract mileage discrepancy, it is customer’s responsibility to inspect the truck and sign off on accuracy of information before leaving in the unit. This was signed off in the contract by complainant, however the mileage in our system may not have been updated before creating the contract, accounting for inaccurate information.Our plan of action:We have contacted this customer to work towards a solution. He is currently at our [redacted] location picking out a truck.Resolved:Yes. Tell us why here...

Ms. **,
I'm confused on why Ms. [redacted] is even writing with a complaint.  She is correct in the fact she contacted LGS for some stucco repairs on her home back in August, August 20, 2014 to be exact.  We sent her a letter on August 22, 2014 stating how much the stucco repairs...

would cost.  She accepted, signed the letter and sent in a check in the amount of $195.00 which we received September 5, 2014.  It is our policy to get small stucco repair job money up front in order to schedule any work, however it was clearly stated that the checks are never cashed until after the job it completed.   We called her with a date of September 16, 2014 and she said that would be fine, that gave her some time removed some sprinklers hitting the wall.  Nothing was ever mentioned about bushes being removed.  My notes from August 20, 2014 clearly state the stucco damage was done by her sprinklers constantly hitting the wall.  She needed to have sprinklers removed not bushes. 
Our workers showed up on the scheduled date and time and she said she was sorry but she hadn't had time to get someone out to removed the sprinklers. 
She called the office to say she sent my stucco crew away for she needed to have some sprinklers removed before we did the stucco repairs, for she didn't want the sprinklers hitting the stucco patches.  She cost me money sending my workers away on a scheduled date that she set up. 
Mr. [redacted] called her later that day to set up another date, but she did not want to commit until after her sprinklers were removed.  We waited for two weeks for her to call, but when we didn't hear from her, I called her to set up dates, but she wasn't ready.  She told me she would call once she was ready to schedule the stucco repairs.  I then put her $195.00 check in her files and there it sits today, uncashed.  She never called back for the repair work to get done. 
Attached is a copy of her check, uncashed.  I will gladly send her check back.  It was her choice not to call to schedule the appointment and she never was out any money.  She needs to get in touch with her bank to verify that her check #[redacted], dated 8-31-14 was never cashed and the funds have always been in her account. 
We are sorry for any confusion on this matter. 
[redacted], Treasurer

08/11/15We would like to acknowledge the complaint [redacted])Complainant wants their tools replaced and their security deposit refunded.Our position on this matter:In regards to replacing tools:We contacted our recovery crew to see if possessions were...

left in the rental equipment. The recovery crew said the possessions were removed at the mechanic garage. We contacted the garage and were told the complainant was by on Saturday and collected all belongings that were retrieved from the vehicle. The complainant encountered a rare situation with his commercial rental unit. Bad fuel was put in the truck by the renter and it caused continuous engine damage. The complainant approved the bad fuel related repairs at an unapproved shop in Jonesboro, AR. The shop took the engine apart, replaced an injector, put it back together. Then when the bad fuel circulated through again, another injector blew and they had to tear it apart again. At this point they realized the fuel was causing the injectors to clog. Repairs started to get out of hand, and that is when the renter contacted us about the situation. Our breakdown team addressed the situation. Rental customers are covered by the Commercial Service Plan "50/50 Parts & Labor Limited Warranty"  designed to alleviate financial burden if the rental units encounter mechanical failure, theft, or vandalism. Our team did drop-ship the turbo he needed due to the huge difference in cost, under the 50/50 it saves us money and saves the customer money. The part was ordered and retrieved by the shop repairing the rental very early in the situation. We provided a parts warranty on an tensioner to have it replaced at no cost to renter. We were trying to be lenient with the customer by paying half of the turbo, the fuel pump and the injectors, labor and parts. The renter refused to pay any portion of the invoice for needed repairs.By commercial truck rental agreement, the renter is responsible for the repairs that he authorized without our knowledge due to the bad fuel. For repairs to be covered under the Commercial Service Plan "50/50 Parts & Labor Limited Warranty", repairs must be first authorized by NTF. Complainant refused to cover the repairs he authorized without our approval. Complainant also refused to pay 50%.As far as the security deposit goes, by Commercial Truck Rental Agreement, the security deposit is refundable if truck is given back by friendly surrender, minus mandatory contract fees, minus any balance owed on the account, minus any other fees associated with the recovery of the unit.Customer elected to abandon truck at shop and not make any contribution to the bill. We had no other choice but to recover the vehicle after missed payments. His portion of the shop bill alone exceeds his security deposit amount. Due to the damage done to the vehicle from having bad fuel, we are not obligated to return any portion of his security deposit and we reserve the right to collect on monies owed.We have attached documentation for your convenience.Our plan of action:In the best interest of this customer, we covered the entire repair bill and terminated Commercial Truck Rental Agreement.Resolved:Yes.

We would like to acknowledge the customer concern # [redacted].
margin-bottom: 0pt;">Customer had mechanical issues and wants deposit refunded.
Our position on this matter:
American Truck Group, LLC goes above and beyond to inspect all vehicles and inspection paperwork is signed before a customer leaves. The Commercial Truck Rental Agreement provides UNLIMITED MILEAGE NATIONWIDE, a 50/50 service agreement for Parts & Labor designed to alleviate financial burden if the rental units encounter mechanical failure, theft, or vandalism. To be covered under the 50/50, repairs must be reported and approved with proof of regular maintenance per contract, then our breakdown team pairs them with the most convenient, quickest available and reasonably priced approved shops in our network. By Commercial Truck Rental Agreement, services must be approved by NTF before the units are repaired.
Our plan of action:
Customer was offered immediate repairs and payment relief when he reported his truck to be throwing fault codes. We worked with customer to get him into an ATG shop to have these issues addressed. Simple repairs quickly escalate into irreparable damage when the engine codes are not investigated before working the vehicle. Before returning the vehicle for repairs, customer continued to work in vehicle despite the error codes of engine trouble and low oil pressure. The engine reset button was pushed several times to force the motor to continue to run although it did not have enough oil to run properly and it finally locked up.  A tow truck was sent for the vehicle, by that time irreparable damage to the motor had already been done. Computer fault codes from the vehicle show the engine locked up, had multiple low oil pressure codes thrown and engine override button was hit 255 times to keep engine running until it blew.
Resolved:
Yes. We have terminated commercial truck rental agreement and recovered rental unit due to damage caused by customer's actions. The repairs needed after being in renters possession exceeds the amount of renter’s deposit.

quick response. Advised me to have the shop warranty previous work and they did. Really appreciate the advise when in a tough spot.

Complaint ID#: [redacted]American Truck Group goes to great lengths to ensure the highest standards of Customer Service and Professionalism.All calls are recorded and we are currently researching the incident in which the Customer says one of CustomerService Representative’s discontinued the phone...

call with the Customer by hanging up on him.I have also spoken with the Sales Department about the claims made by the Customer regarding the removal offixtures intended for Safety and Compliance purposes. Our Sales group assures me this is not an accurate claim. ATGwants all drivers that come through our program to leave in a safe, reliable, DOT complaint truck. It is procedure forall trucks to receive a DOT inspection from our shop before leaving the lot on a rental contract.When the Customer took possession of Stock# [redacted], the Customer was told by his Salesperson that the Customercould make improvements to the truck and to check the truck thoroughly before leaving. The Salesperson alsoinformed the Customer, as with all customer’s, that the Customer should stick around the area for a couple of daysafter taking possession of the truck. Just in case there were issues with the truck, the Customer would be close to ourfacility so repairs could be done quicker and more easily.The Customer was also offered and waived all maintenance plans and breakdown coverage’s offered to the Customerat the time of Closing on the truck with the exception of the Silver Plan our company offers which covers repairs inATG’s internal shop only and it was explained to the Customer the he would have no coverage outside of ATG’s shop.On December 14, 2016. The Customer complained that the check engine light had come on in the truck and the truckstarted shaking. We referred the Customer to a shop near the Customer. When ATG called the Customer for anupdate, the Customer informed us that he hadn’t made it to the shop ATG referred the Customer to, the Customersaid maybe tomorrow. Once the Customer did make it to the shop, the Customer was informed the repairs would bearound $6,000.00. At such time, the Customer informed us he did not have the funds to pay for the repairs.The Customer chose to leave the shop without having the repairs done and continued to use to truck to haul loadsfrom December 15, 2016 to December 26, 2016. This abuse has caused several thousand dollars additional damage tothe truck.On December 21, 2016, American Truck Group called the Customer and offered to help the Customer stating that ifthe Customer would come back to our facility, ATG would take a look at the truck and see what ATG could do to helpthe Customer. The Customer stated he was unhappy and returning the truck. However, the Customer continued tohaul loads using the truck.Before returning Stock# [redacted] to ATG’s facility on December 26, 2016, the Customer had a payment due on hiscontract of $589.04. This balance is still unpaid.American Truck Group has done all they can do to try to help the Customer.ATG will not be issuing a refund to the Customer. We will fully cooperate with the mandatory and binding arbitrationprocess at the Customers expense should we win. Arbitration is required under the rental contract.

I've had my truck for about 4 months now. As soon as I got my truck my wife got ill. [redacted] and [redacted] worked with me through time as our household went from two salaries to one. I can't thank them enough.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

The tractor came with 50/50 warranty where they pay for half of the maintenance for the tractor but not every mechanical issue is within the warranty. Also they will only pay for repair issues only if its an approved shop in which they recommend. For the two issues recently, they are not included in...

the 50/50 warranty. Attached is the most recent issue that was reported from the diagnostic screening on Friday, October 13, 2017. Please advise.

05/22/15We would like to acknowledge the customer complaint [redacted].Customer wants to be refunded.Our position on this matter:In the best interest of this customer, the charges have been refunded and the customer has received all of his money back.Our plan of action:In the best interest of customer...

relations, we have spoken with this customer to confirm that he has received his refund.Resolved:Yes.

Again, Ms. [redacted] is confused, but the point is moot. 
Bottom line is that she never contacted LGS to reschedule the work and her check was never cashed and sitting in her files.  It was not our responsibility to contact her to schedule the work, when she clearly was not ready for us to do the work right from the start.  It was left up to her to call and she never did call us back.  So I filed her check and closed her folder until we heard from her.  This is not the way she should have responded.  Her bank statements clearly shows her check was never cashed, so I'm not sure why she want's $195 back from LGS when she actually never paid us.  No money was ever taken from her account.  It's an easy resolve, but according to this email the "Respond to rejection" she doesn't like my resolve to send her the check back.  I'm not going to get into a war of words with her, for my records are crystal clear with exact dates, concise times and perfect notes of her words she said when she called.   My answer to send back the check, then my hands are tied until an email comes back as to me sending her check back is a resolve. 
It's completely unwarranted to call us liars and to say [redacted] hung up on her.  [redacted] has never hung up anyone in his entire life.  That's an insult to our professionalism and integrity of running a successful company for almost 30 years.  I will not be engaging in conversation with her from this point on.  Either she accepts my resolve to send her check back or she doesn't.  She can always put a stop payment on it.
It's unfortunate that she couldn't call us to say she didn't want the work done and to send the check back.  She had many months to do so, but choose to get the Revdex.com involve by saying we took her money but didn't do any work.  That was never the case and it's been proven by LGS.  LGS has done nothing wrong. 
[redacted]

08/18/15We would like to acknowledge the complaint [redacted] ([redacted])Complainant wants their tools replaced and their security deposit refunded.Our position on this matter:The fact that Volvo has certified the dealer,[redacted] where repairs were being made is irrelevant to us. An approved shop for us is one that we have worked with previously and has proven to meet our standards of quality. By Commercial Truck Rental Agreement, repairs and repair shop must be previously approved by National Truck Funding, LLC on commercial rental equipment.The estimate the shop sent included repairs due to bad fuel. Complainant admitted using bad fuel in the commercial vehicle. American Truck Group asked the shop to send a new estimate that separates the labor and parts for the repairs that are covered by limited warranty. Limited warranty does not cover negligence. The dealership initially only sent one bill with the uncovered information until our staff, who consistently reached out to them, finally got an adjusted invoice. From the invoice we received, we provided 50% of coverage as agreed by Commercial Truck Rental agreement, however the renter refused to pay his 50%. [redacted] workers told us that they removed all belongings from the truck before our recovery crew even came to get it. They had all of their belongings removed and stored in boxes. Therefore the belongings have never been in our possession. This was verified by two workers that attested to seeing the female retrieve their belongings in the boxes on Saturday and by the recovery crew who picked up the truck from its location, who reported the vehicle to be completely empty of personal items.The Breakdown Team at American Truck Group mediated all repair work as documented in complainant's file. Documentation of progression of events is attached.The security deposit that the complainant is wanting back is collected specifically to cover ATG in situations like this one -- where the renter causes damage to the unit through negligence, and refuses to pay for the repairs. As such, no refund is available in this case because the money has already been absorbed to cover the damage complainant caused.Our plan of action:In the best interest of this customer, we covered the entire repair bill and terminated Commercial Truck Rental Agreement.Resolved:Yes.

05/29/15We would like to acknowledge the customer complaint [redacted].Customer wants to be refunded his commercial truck rental deposit.Our position on this matter:This account has been reviewed. Complainant alleges he was never told that the truck was a rental. Every truck we have...

for sale may be sold for cash or financed independently. If the customer has no credit, they also have the option to rent the truck, contingent upon agreement to our Commercial Truck Rental Contract, which has a 1 year minimum purchase option. This complainant chose the no credit check rental program as opposed to the other alternatives. Our rental program is explained in detail on advertisements and company websites, and customers are free to request information about it at any point.While it is true we provide payment deferment for rental units when a customer’s truck is being repaired, by contract, we have no grace period for rental payments otherwise. The complainant was granted deferments for his first 3 payments as a courtesy. Complainant continued to miss 5 consecutive payments following this granted leeway. Customer evaded contract guidelines on reporting location of rental unit and did not return texts or phone calls for collecting payment or obtaining his location. Essentially, other than the deposit, no other money has been credited to his account although the rental equipment was being worked by complainant, generating money for complainant. At this point, we have no choice but to recover the equipment which initiates the termination of Commercial Truck Rental Agreement. Once an agreement is terminated, there is no guarantee of a reinstated contract. In effort to keep the unit, complainant pays his past due account balance and requests contract reinstatement after the vehicle was taken in recovery. His request to reinstate contract is denied. Although the complainant did bring account up to date after being located, the request was denied based on the customer’s account history, no payments ever made and no location status reported during entire time he was in rental.By Commercial Truck Rental Agreement, complainant’s deposit of $4990. less balance owed on account, less recovery fees, less mileage fees, less contract fees, remaining balance may be refunded.  In the spirit of compromise, we are willing to waive the associated recovery/mileage fees and refund the remaining deposit on receipt of signed hold harmless agreement. Contract fees: $895 restocking fee                     - $495 contract cancellation processing fee                    -  $0 (-$1,400 from recovery/mileage, waived)            Total:  $1,390 deductible contact fees             $4990 - $1390 = $3600.Our plan of action: In the best interest of customer relations, we have spoken with this customer to confirm that he understands the terms of his refund and is happy.Resolved:Yes.

We would like to acknowledge the complaint...

[redacted].
Customer wants to be refunded his application fee of $505.
Our position on this matter:
We value our customers. In the best interest of this customer, the charges have been reversed and the customer has received all of his money back. The company was under no obligation to do this, as processing an application for a semi-tractor is an expensive undertaking.
Our plan of action:
We have received confirmation from his financial institution that he has received his money back.
Resolved:
Yes.
%3

At the beginning, everything was fine, I've had my Cascadia a year now. I had an unsettling experience when a payment was drafted out of the wrong account because another rep was covering for mine when she was out Friday. Then, my rep told me a few weeks later that it was her last day and it took a while to find out who my new rep was going to be. So I got [redacted] as a rep and at that point the oil field was extremely slow. I got behind on my payments and was never able to catch up. I relocated to a new haul source and still had a tough time catching up on my payments. Then I got transferred reps 2 more times until I got my current girl [redacted]. She has been compassionate and more understanding. [redacted] is definitely an asset to the company. Thanks to all of her help and supportive efforts, I was able to get caught up. She actually has compassion and empathy when it comes to knowing her customers.

We would like to acknowledge the customer...

complaint 1[redacted].
Customer claims we sold him a different truck than what he wanted, and wants to be refunded further.
Our position on this matter:
Customer alleges he was shown a different truck than what he was sold.
We reviewed all internal files on this client. We are positive this customer was interested in and shown the exact truck he closed on. The customer initially expressed interest in several trucks, which were then narrowed down to the one he eventually chose.
There was an unforeseen mechanical issue that occurred shortly after the customer left in the truck. Our team addressed this the minute it was brought to our attention. That same day, we brought the truck to our shop and replaced the part that was intermittently failing with a new one at no cost to the customer.
The truck was made available to the customer, however the customer opted for an early termination of contract, which includes a refund of his deposit less the charges to his account. We have a release of liability agreement signed by the customer indicating clearly that we had reached final agreement with him. The customer, however, had actually stop paid the cashiers check he had given us. Stop payment of a cashiers check for fraudulent reasons may constitute a criminal offense under federal law. We in fact had to contact his bank who did release the funds to us.
Our plan of action:
We stand by the reimbursement that we have already issued.
Resolved:
Yes.

Nothing but good things to say. The team at American Truck group really helped me with my recent truck repairs. They went out of their way to get the bill lowered. Called diligently to keep updates on my truck current. They worked to help me with getting shop bill paid. To top it all off [redacted] from Breakdown and my CSR [redacted] call me regularly to just see how I am doing. They build good relationships with their customers. I would recommend them to anyone. Thanks again for keeping me running and making money.

I recently experienced some trouble paying and needed to get caught up on everything. My customer representative was very helpful and understanding of my situation.I was glad they didn't try to take advantage of me and appreciate the delaying some charges so I can catch up.

07/24/*5We would like to acknowledge the complaint [redacted] dated 07/*5/*5.Complainant wants to be refunded further.Our position on this matter:In the best interest of this customer, the commercial truck rental agreement has been terminated as a friendly surrender and the deposit less processing...

termination of contract fees have been refunded. We have reached out to the customer to discuss his complaint. He needed more time before he could speak about it and he will contact us. Our plan of action:In the best interest of customer relations, we have spoken with this customer to try and find a resolution.

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Description: BANKS, AUTOMATED TELLER MACHINES, BANK EQUIPMENT & SUPPLIES

Address: 805 1st St, Gilroy, California, United States, 95020-4815

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