Raymour & Flanigan

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowI would like a FULL and not partial refund539.01+tax that was paid
Regards,
*** ***

Good Afternoon, Our local management team in New Jersey has left a message with the customer in regards to the home damagesWe will thoroughly review and inspect the new sofa and love seat before being deliveredWe have been informed that the customer had an electrician check the power in their home to confirm that is not the issue The management team advised the customer that if the issues persist, we will see what other options we have available If you have any questions or concerns, please let us know. Thank You.

Good afternoon,Our local management team from the Randolph area reached out to the customer to discuss their experience in our showroom. We offered a gift to the customer to make up for the poor experience and the customer declined and just wanted to provide us the information for coaching
purposesIf the customer has any further questions about this please let us know. Thank you!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
The business has offered a 20% discount off a future purchase and a $gift cardAfter what we spent on this set of leather furniture,this does not come closeto satisfactoryAkeem at the business was very courteous and understanding but it seemed that the decision was not his but uppermanaIf I need to take photosof the furniture or ha e someone come here and see it, we can certainly arrange for thatWe feel we should atleastget a replacement of equal value of what we spent considering the horrendous quality and customer service we have dealt with.

Leadership has reached out to this customer and we have offered to exchange the dining table. A new table is scheduled to be delivered to the customer on 4/23/16. Customer has accepted the exchangeThank you, TF*

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Thank you for providing the part #s, documentation; does that mean the items have been ordered and are on there way? There's no delivery date ETAno date of orderI just want to be certain that this is not something that will fall through the cracks once the Revdex.com case has been closed as "accepted offer" and resolvedPlease advise
Regards,
*** ***

Hello,We do apologize for the customer's frustrationsWe have offered the customer a $gift card, which he has accepted.Thank you

Hello,We are working with our regional customer care director in the customers area to look into and assist! We will be in touch with the customer soon to discuss.Thank you,Kevin

I have received and reviewed customer's complaint. I contacted customer and asked her to submit photos of the damages for me to review. I have not received any photos to date. Once the photos are received, they will be reviewed and we will reach out to the customer with a
resolution. Thank you, T.F*

Hello,We currently have a date with the customer to come out and examine the productBefore providing any resolution we need to confirm what the issue is whether its defective or possibly damagedAfter the technician comes out we will be able to discuss options with the customer.Thank you,Kevin

Revdex.com:
We did call them within days of noticing the damageWe noticed when we moved into our home in JanuaryAll our damages ARE COVERED by the platinum protection plan and the sales person that sold us the protect plan MADE IT VERY CLEAR to us that if the damages couldn't be FIXED IT WOULD BE REPLACED!!! Therefore I DO NOT EXCEPT their response.
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***I understand that you are not able to speak with them on my behalfI did not know that when I first contacted youThis still does not resolve the problem in which I've tried to pay them twice and last time I spoke to them they said the account is frozen due to the stop payment (they told me to initiate) I guess I'll just have to keep calling them myself.
Regards,
*** ***

Hello, Our credit manager, Jim, has spoken with this customer. Furthermore, he partnered with *** *** to help the customer get the payment amount situated, and all fees refunded*** *** is mailing the customer a statement for further clarification, Thank you,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
the business keeps referring to the issue as stains, these are NOT stains! They're bleach like marks where the color has disappearedThey forced me into exhausting my warranty on the last issue, and when I asked if the new furniture discolored as well I was told the manufacturer would replace it with new slip coversI was home 1/6/18, they failed to call the correct numberThey keep making promises and they keep lyingI paid over $3k for this set I deserve an undamaged itemThese people are rude and meanI have multiple sclerosis and dealing with them and the stress causes flaresThe furniture is NOT stained, the places it has discolored can prove that a so called stain couldn't occurI welcome you to come to my home and seePlease hold this company accountablethank you*** ***
Regards,
*** ***

Hello,We are currently reviewing the situation with our Regional director of salesIt looks like on the bill it was notated that only a mattress was being purchasedHowever, we do apologize for any inconvenience this may have caused and will contact the customer to go over options! Thank
you,Kevin S***

Good Afternoon, Our local management team in New Jersey has offered the customer $to keep the furniture in the current condition that it's in Customer was also informed that Raymour & Flanigan would be unable to provide any additional services or attempts to repair the sofa
If you have any questions or concerns, please let us know. Thank You!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12673744, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I did not accept the offerI said I would go to the showroom and lookI did and talked to Carmen the Sales ManagerI looked at other furniture and I regret that I must refuse this offerWhen I purchased the furniture it was on sale and I got a discount tooI believe they are offering me around $1800.00. I would have to pay full price on another set so I would have to select a set of lower quality set to stay in the $rangeSo technically I would be buying something 30% lower quality So my ONLY option is for Raymour & Flanigan to replace my complete bedroom set I have now with same new so the stains match tooNo broken tracks/draws/frames/scratched/holes
Regards,
*** ***

HelloThe last time we were out to the customer's home was in At this point, we can only offer a service and then go from there, after we receive our technician's reportThis service was already offered to the customer and had been acceptedWe are not able to offer a $credit at this time Thank you

Good Afternoon - I have reached out to leadership to address this issue. Thank you, T.F*

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***