Raymour & Flanigan

Our Credit Department Leadership has reviewed this customer's complaintThey have not provided us any documentation to support the claim of all purchases having the 24-month, no interest financing terms. The purchase amounts in question do not qualify for month financingWe offered to
customer to pay $of the interest fees that were added, but offer was refusedThere is nothing further we can do at this timeThank you, T.F

Good afternoon,We do apologize for any delay in communication since reaching out to usThis situation has been brought to the attention of Michael H*** whom the customer was speaking with and he had attempted to contact the customer this week on both 11/13/and 11/14/in which he left voice
mails that provided his direct extension so that he could assist in this situationIf further assistance is still needed, the customer would be able to contact Michael at his direct extension in the voice mail or we can be contacted at ###-###-####.Thank you

Good afternoon,We have partnered with our local management team and we have reached out to discussed potential options to assist the customer with resolution, we were not able to speak with the customer but we did leave a voicemail on 2/16/If there are still questions or concerns that need to
still be resolved, we can be reached at ###-###-####Thank you!

Hello, We are partnering with the delivery managers to assist with this situationA manager from the delivery center will reach out to the customerThank you,

We have reviewed the customer's complaint and forwarded it to the appropriate regional management team for resolution.Someone will be in contact with the customer within to hours, and we will update once we receive more informationBest Regards, --***

Good afternoon,We have partnered with local management to assist the customer with this concernAt this time, the customer was provided with a reselection (credit in the showroom to purchase new furniture) without a restocking fee associated to the amount given in creditThis reselection has been
submitted into our system and the customer will be completing this process to choose new furniture from our Rockaway showroom.Thank you!

***, We sincerely apologize that you are experiencing these issues with the mattress, as well as for the lack of follow up on our endWe have read your complaint in its entirety, and understand that you would like to select a new mattressAt this point, we will be forwarding this to our
escalation team in your areaThis team, which is comprised of directors and managers within your region, will review your claim and provide the best resolution going forwardWe please ask for 24-hours for our team to respond back. Thank you

Hello, We do apologize for any miscommunications, the damages must be reported within to days of noticing themWe do usually book out about one to two weeks with our technicians, however this has no bearing on the decision to deny the claim as disclosed in our Platinum Protection brochure, that is given at the time of purchase We do apologize for the frustrations and can offer a refund for the Platinum Protection PlanThank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The team has reached out to me. Again the pieces that have been replaced have the same issue. They want to replace them AGAIN for a either 4th or 5th time now. We keep going round and round and getting nowhere. This is obviously a manufacturer's defect but nobody is addressing the actual issue. As far as the damages done to my home by the delivery team a manger Miguel has reached out and is making me jump through hoops like a trained money. I followed all protocol and should not have to bend over backwards but I am doing what I can within reason to assist and get this resolved. The original rep Madgeline was in charge was extremely rude and unprofessional. Never followed up, lied about not following up, did research, and just did whatever she could to take them blame off of Raymour and Flanigan. She just forced me to accept the damages and I will not accept that answer. Fix what you caused. That is all I asked. Please have both of these matters escalated to a higher authority and handled in a much more timely manner then months with still no resolution. Thank you
Regards,
*** ***

Hello,We are sorry to hear that the customer is having an issue with a possible infestation! We are confident due to our best practices that the infestation could not have come from Raymour and Flanigan and the merchandise was delivered sanitary and clean. Raymour and Flanigan and the furniture
manufacturer do not cover any sort of infestations claims and we continue to urge the customer to contact and exterminator or trained professional.Thank you,Kevin

HelloWe have spoken with the customer and offered a service to diagnose the issue with the reclinerOnce we receive the report back from our technician we will follow up with the customer with the next stepThe customer has accepted this offer. Thank you

HelloWe have spoken with the customer and have offered an exchange under her platinum protection planCustomer has accepted this offer

HelloWe will be exchanging the chair under the customer's platinum protection plan on Friday April 28th. Thank you

Hello, We replaced this customer’s living room set once back in We are happy to continue to uphold the manufacturer’s warrantyWe also have cushions on order to address the current concernWe will also be happy to take a look at the spring system once the cushions come inAccount has
been notated. Thank you!

HelloWe have set the customer up with a service for Friday February 17thWe will follow up with the customer with the options that we have once we receive the report back from our technicianAll options are contingent on the service.Thank you

Good Afternoon, The Sterns and Foster Warranty states the law label from the defective product is one of the needed requirements for the Limited Warranty to be validIt also states that "any product found to be in an Unreasonable Unsanitary Condition, meaning the product is so pervasively soiled that 1) an inspector is unable to conduct an appropriate inspection of the condition of the product without being exposed to potentially dangerous bodily fluids, blood borne pathogens, or other substances that could cause significant injury or 2) otherwise suggest that the product has been subjected to misuse well beyond ordinary wear and tear, IS NOT COVERED under this warranty." A copy of the Limited Warranty has been attached. The customer did purchase the additional insurance coverage, however, it expired in Should you have any questions or concerns, please let us know. Thank you!

HelloWe have spoken with the customer and have offered her a reselect on her chairWe have given her a credit to pick out something of equal or greater value to swap out the pieceThe customer has accepted this offer Thank you

HelloThe last time we were out to the customer's home was in At this point, we can only offer a service and then go from there, after we receive our technician's reportThis service was already offered to the customer and had been acceptedWe are not able to offer a $credit at this time Thank you

Good afternoon,Our local management team from the Suffern area reached out to speak with TD Bank about the customer's situation. TD Bank has agreed to remove all of the accrued interest and late fees on the customer's account. TD Bank also agreed to remove the account from the Credit Bureau. If you have any additional questions about this, please let us know. Thank you!

Good Afternoon, Our local management team in Northern New England has ordered a new slipcover for the customer's ottoman and states the customer is very pleased with this resolutionIf you have any questions or concerns, please let us know. Thank You!