Raymour & Flanigan

Hello.We have processed the customer's full refund and he will receive it the middle of next weekWe have offered him a $gift card for the inconveniences and he has acceptedThank you

Good evening,Our local management team has been in contact with our customer and since this conversation the customer has been approved for a reselect (credit in showroom to be used to purchase new furniture with the return of the old furniture)Both pieces of furniture that the customer had a
concern with have been reordered from the manufacture and once we receive these pieces we will be in contact with the customer to deliver.Thank you

Good Afternoon, The leadership team located in the Buffalo area reached out to the customer to discuss this further. We offered to service the sofa she has been having with and provided the customer a $gift card for the inconvenience of the issues she has been going through. If
the customer has any other questions, please feel free to reach out. Thank you!

Leadership has reached out to this customer and offered her credit in our store to pick out new merchandise. She has accepted the offer and will be going into her local showroom within the next days to reselect new furnitureThank you, T.F*

Leadership has reached out to this customer and offered her credit in our store to pick out new merchandise. She has accepted the offer and will be going into her local showroom within the next days to reselect new furnitureThank you, T.F*

Hello While we are truly sorry the customer is experiencing the problems described, Raymour & Flanigan Furniture denies all allegations that the merchandise we delivered had bed bugs in it when it was received from usWe carefully follow best practice protocols to ensure our merchandise is
clean and sanitary when deliveredAs a gesture of good will we would be happy to offer a 300$ giftcard Thank you

Revdex.com:
I
have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowOn 12/1/the BBC received the following from the manager of the Poughkeepsie Raymour and Flanigan: 'After reviewing this situation we were able to come to an agreement with the customer and would be refunding back to the customer $plus taxAt this time it appears the customer should be all setPlease let us know if anything else is needed.' I am still waiting for the refund to appear on my credit cardI have spoken to the manager twice since 12/and he assured me the refund would appear on my credit cardI find it interesting that the initial credit for the purchase ($plus) appeared on my credit card in minutes, but the refund hasn't been processed in days
Regards,
*** ***

Good afternoon,We have partnered with our local management team to assist with our customer's concernsAs of 2/26/the customer decided that they would like to move forward with a reselection (credit in the showroom to purchase new furniture) but did not want to do this from the original show
room that they purchased furniture fromAt this time it was stated that they would be calling us back when they decide which showroom they would like to complete the reselection in.Thank you!

Leadership has reached out to this customer, and we have a placed a part order for new legs for the sofa, loveseat and chairOnce they arrive, we will contact the customer to schedule a service technician to go out to customer's residence to replace the legs on all piecesThank you,
T.F*

Hello. After speaking with the customer, we have offered him a one time courtesy to do an exchange on the full mattressThe customer has accepted this offer and has since been delivered to his home. Thank you

Hello,We are showing that as of December 31st the storage unit has been deliveredWe apologize about the delay and any inconvenience this may have caused.Thank you,Kevin

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
"I have been told by the Vestal office last November that this problem would be fixed very soonHowever, no one cares to follow up later onAlso, the company misunderstands the problem every timeI told them specifically that I want the the chair legs to be replaced - not legs of sofa and loveseatThis is because other items I bought from the same shop were matched with the leg color of sofa and loveseatPlease understand that you did not deliver the item I boughtI hope they take my problem seriously and fix the problem soon."
Regards,
*** ***

Good evening,In regards to the customer's concerns, the value of $will applied to TD Bank as this is who the customer is credited withThis should be reflective on the customer's next statement.Thank you!

Hello,We are currently reviewing the situation with our Regional director of salesIt looks like on the bill it was notated that only a mattress was being purchasedHowever, we do apologize for any inconvenience this may have caused and will contact the customer to go over options! Thank
you,Kevin S***

From: *** ***I find the solution acceptable as long as the reimbursement is received this week. Revdex.com:
I
have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me The matter was resolved shortly after submission of the complaint
Regards,
*** ***

Good Afternoon, Our local management team in the Hartford area has processed the $refundThe refund will be in the form of a check and it will be sent to the customer in the mail At this time, we have left a message for the customer to call us back and confirm their current
mailing address Should you have any questions or concerns, please let us know. Thank You.

Dear ***,all we have wanted Raymour and Flanigan to do since day one is fix our damaged propertyThey told us to set up an appointment with a contractor they approved and now they are saying they won’t work with himSo we would like them to make it work with the contractor we both agreed
on.Sincerely,*** ***

Good afternoon,Our local management team from Poughkeepsie area reached out to the customer to discuss a resolution. The resolution was on 4/9/we picked up the furniture the customer was having issues with and we refunded the customer their money back. The customer understands that a
check refund will be mailed to the customer's home after the merchandise is picked up. If you need any additional, please feel free to reach out. Thank you!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***