Raymour & Flanigan

Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID ***, and find that this resolution is satisfactory to me.? I have agreed to a home repair, but will not be satisfied until I am sure chair is as good as new
Regards,
*** ***

Revdex.com:Thank you
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.?
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below
? They were not responsive at all and kept quoting the salesperson should have advised me that no metal or plastic would be removed? Apparently the before sale is what matters not any issues after the sale? I will never purchase anything again from them.? Thank you for your intervention
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below
I requested my bank to make the payment BY the 16thThe check date is not the date mailedThey have faxed a letter to Raymour ? today stating that the checks were sent in sufficient time to be received by Raymour? I did not make the payments late.And neither did my bank.Regards,
*** ***

Good Afternoon,The leadership team located in the Syracuse area reached out to the customer to discuss this further.? We left the customer a voicemail to call us back to discuss this situation further.? If the customer has any other questions, please feel free to reach out.Thank you!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below
I will continue to wait for a response especially when they refuse to respond in writing (although I have asked numerous times)? as they do not seem to want to document anything they say
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.?
Regards,
*** ***

Revdex.com:
I have reviewed the
response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below.I received a telephone call from MsF* who requested that I email some pictures of the wall damage.? I promptly emailed her the requested photographs and was told that a manager would follwith me.? To date, I have not received a folltelephone call from any manager and no offer has been made to resolve this issue.?
Regards,
*** ***

Revdex.com:
In reference to complaint ID ***, I am satisfied with the response from Raymour & Flanigan
Regards,
*** ***

Leadership has tried reaching out to this customer via telephone and email and has been unsuccessful reaching the customerThe order has been canceled, and a check has been cut and mailed to the customer in the amount of $350, as of 6/22/Thank you, T.F*

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below
I previously complained to Revdex.com about their credit practicesPlease check your file and you will see that they said I have $creditToday I tried to purchase an item under $and was deniedI tried to resolve with them through chat and was given the runaround.I would like to be able to use the credit they say that I have
Regards,
*** ***

Good afternoon,Our local management team from Customer Care attempted to reach out to the customer and left a voicemail to with a contact number to call back about this situation.? We have not heard anything from the customer after leaving this voicemail.? Please reach out to our customer
care phone number of ###-###-#### and we can look into this further.? If you have any additional questions about this, please let us know.? Thank you!

Good Afternoon - I have reached out to our Leadership and asked them to review and address customer's complaint Thank you, T.F*

HelloWe have requested with the credit bureau that the hard inquiry be removed from the customer's credit reportThank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below
NOBODY came to my house on the 13thI spoke to a supervisor on the phone in Syracuse, NY who promised me that they would replace the chair on the 28th but I would like to keep the case open until it resolves, I do not have enough confidence to close it
Regards,
*** ***

John- ? For clarification, Ms*** spoke to the SrCustomer Care Center Manager, Amy Myers on 8/4/At that time, it was agreed that the table would be replaced againThis was against the Manufacturer Warranty for what we believe could be warpingThis was extended as the customer’s Platinum Protection Warranty had expired when the table top was replaced previously in 11/15/The customer also had an issue with loose arms on their armchairsThese were not able to be repairedWe did agree to exchange these and the customer will have Platinum coverage on these chairsThere are stains on the seats and a cleaning kit is being sent out so that the customer can attempt to clean them.? Thanks,Amy

Good Morning -? I have reached out to our Leadership to review and respond to customer's complaint.? Thank you, T.F*

Good afternoon,Our local management team in the Gibbstown area has reached out and discussed that the bill was automatically generated in error and that we did not run the customer's credit to do this.? We have voided the entire order, sending a check refund of $to the customer, and we are
sending a $gift card to the customer for the inconvenience of the situation.? If you have any further questions about this situation please let us know.Thank you!

Good Afternoon,? The leadership team located in the Central Islip area reached out to the customer to discuss this further.? We offered the customer a $gift card to apply on their next purchase.? If the customer has any other questions, please feel free to reach out.? Thank
you!

Good Afternoon,? Our local management team in our Suffern location has offered an even exchange, in which the customer will receive brand new pieces of furniture that they had previously purchasedAt this time, our management team has left a message with the customer so the delivery of the new
items, and the pickup of the current items in their home can be arranged? If you have any questions or concerns, please let us know.? Thank You!?