Raymour & Flanigan

Good Morning -? Leadership has been in contact with Mrs[redacted] and they have scheduled a service technician to go out to her residence on 11/3/15? to make repairs to her sofa.? Thank you, T.F[redacted]

Hello,? We have offered the customer a credit towards another piece of furnitureCustomer has accepted our offer? Thank you

Hello,While we are truly sorry that the customer is having an issue with bed bugs we are confident that Raymour and Flanigan is not the cause of any infestation in the customers homeWe take special precautions and sanitize our trucks and warehouses nightly to ensure everything is delivered sanity
This is not something that is covered under any sort of warrantyWe've spoken with the customer multiple times and sent a letter to them regarding these conversationsWe unfortunately are unable to help with any infestation issue and urge the customer to continue to contact and work with a trained professional.Thank you,Kevin

Good Afternoon -? I have reached out to our Leadership to review and address customer's complaint.? Thank you, TF[redacted]

HelloAfter our technician went out for a service, it was deemed? the furniture is up to manufacturer standards.? We have offered the customer a reselect as a courtesy, which she has deniedWe are not able to offer any other resolution.? Thank you

Hello.We are refunding the amount to the customer and allowing her to keep the tableWe will be sending a check to the customer and it should be received within to days.? Thank you

Hello,We are showing the refund was submitted back to the customers credit card on 17-JAN-2017, we would suggest confirming this with the credit card company.? Thank you,Kevin

Good afternoon,Customer's concern has been escalated to regional leadership for her area, and someone will be in contact within the next to hours.Thanks,Dale

Good afternoon,We have partnered with our local management team and we have reached out to discussed potential options to assist the customer with resolution, we were not able to speak with the customer but we did leave a voicemail on 2/16/If there are still questions or concerns that need to
still be resolved, we can be reached at ###-###-####Thank you!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.?
Regards,
*** ***

Hello,We have done everything we can in our power to assistSince this customer is financed through TD bank, any further action should be handled through TD bankTheir customer service phone number is ###-###-####Thank you,?

Good evening,As of 10/25/17, a courtesy service has been set up for the customer as we are attempting to repair the furniture by one of our field techsAt this time the service is set up to take place on 11/2/17.? Thank you

Hello.? I have forwarded the customer's information to the appropriate members of management.? They are working on a resolution for this customer.? Thank you.? Tracy

Good Afternoon - I have reached out to Leadership to review and respond to customer's complaint Thank you, T.F*

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.?
Regards,
*** ***

Good Afternoon,We have partnered with our management team in the Hartford area and we apologize for the pricing error? While we are not able to honor the mis-marked pricing, we can offer the customer a $Raymour & Flanigan gift card towards a future purchase.? Per the CT State
Department of Consumer Protection, the price on the item must only be honored if the item is a "consumer commodity," defined as a consumable productOur furniture is not considered a consumer commodity, and therefore does not qualify? Should you have any additional questions or concerns, please let us know.? Thank You!? ?

Hello,We currently have a date with the customer to come out and examine the productBefore providing any resolution we need to confirm what the issue is whether its defective or possibly damagedAfter the technician comes out we will be able to discuss options with the customer.Thank you,Kevin

Hello.We have spoke with the customer regarding the issuesWe are exchanging her loveseat under the manufacturer warranty and it is scheduled for deliveryWe are also setting up a service for our technician to go out under her platinum protection plan, which is the accidental coverage to try and
repair the discoloringIf we are not able to repair it, we will follow up with the customer to discuss another option.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.?
Regards,
*** ***

I have reviewed the customer's account.? I have called and left a message to discuss setting up a service appointment for another technician to out and inspect the mechanisms on the recliners.? Once we receive the technician's report, we will be able to make a decision on a resolution for
this customer.? Thank you, T.F[redacted]