Raymour & Flanigan

Good afternoon,Our local management team from our E-commerce department has attempted to contact the customer multiple times to discuss this further.? We have left multiple voice messages for the customer to contact us directly to resolve this situation and we have not heard from the customer
If the customer has any further questions about this please let us know.? Thank you!

Hello,looking into the customers account, we have decided to make a one time exception and cover the piece under platinumThe customer should call in as soon as possible to schedule an EEX, the account is notated.Thanks,?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not
resolve my complaint.? For your reference, details of the offer I reviewed appear below.The business never made a response to me about my complaint, I haven't hear anything from themi would like to hear a solution for my problem
Regards,
[redacted]

Hello,We regret any difficulty that the customer experienced with the furnitureRaymour & Flanigan feels very confident in our handling/delivery practicesAs a result, we did not feel that we could be the source of this issue? There were many conversations and resolutions offered to the
customerUltimately, the furniture was removed from the home and the customer’s money was refundedWe confirmed that this was a satisfactory resolution with the purchaser.? Thank you,Kevin

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.?
Regards,
[redacted]
They said they would bring another couch on June 7th after they deliver it and the pillows fit the way they are suppose to I will then know if I'm satifiedThank you for your help on this matter? [redacted]

Hello, ? ? ? ? ? We have? allowed the customer reselect under our comfort policy and additional reselects as a courtesy.? Their current mattress has no depression and no other defects.? The customer just finds the tufting uncomfortable which would not qualify
for a replacement.Thank you,Kevin

Good Afternoon,? Our local management team in the Central Islip area has reached out to the customer and indicated they have resolved this issue? If you have any questions or concerns, please let us know.? Thank You!?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.?
The store manager has also me mentioned that Raymour & Flanigan sent a request to all three major credit bureaus to have the hard inquiry removed from my credit reportTD bank will also have the hard inquiry removed from my credit report.?
Regards,
[redacted]

Our Leadership has reached out to this customer after reviewing his complaintWe have offered an in-store credit with a 20% fee to return merchandise and pick out something newCustomer has accepted this offer and is happy with resolutionThank you, T.F[redacted]

Good Morning -? I have reached out to our Leadership Team to review and reach out to customer regarding his complaint.? Thank you, TF*

I have reviewed customer's complaint.? Upon review, our Management has been working with this customer, and we have picked up her defective mattress and will be issuing her a? full refund of the purchase priceThank you, TF*

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below
Regards,
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I'm sorry but I can not accept that offerAs they keep telling me it is customer liquid damageI purchased a Dinner table with the expectation at least in universal language that your gonna put liquids on there for Breakfast, Lunch and Dinner and snacks in the Dinner table? betweenAlso as per raymour I was sold a hard solid would table that should not be buckling or peelingThe table is month old and looks like it's 2-years old due to the fact that is does not have a solid wood topThe lining or layering they put may look like solid wood but it isn't as the table is peeling very easily from everyday standard useRaymour has failed to deliver a high quality product as it statesAt this point I would rather a full refund on this tableI spent $on a solid wood table as they stated and as the sales representative told meI have hard wood floor and that is true solid wood and a proper sealeant and finish and if this table was true and hard solid wood and properly sealed it would not buckled or peeled the way it isRaymour has poor customer serviceThey were very quick to sell me $worth of products in the last month but are failing to take accountability for a table again that was purchased and sold as a Dinner Table which all Dinner table are created for food and liquid to be put on itAlso there customer service has been very poor.?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.? For your reference, details of
the offer I reviewed appear below
I have finally received the $credit to my bank card ( which is a joke and I think they should have done more ) however I did not receive the $gift card which also a joke!! I would love to know what in a furniture store is under $100!!! This store has the worst customer service that I have ever encountered!?
Regards,
*** ***

Good Afternoon,? The leadership team located in the Rochester area reached out to the customer to discuss this further.? We offered the customer a full refund on the bed frame and scheduled a time to pick this up.? If the customer has any other questions, please feel free to reach
out.? Thank you!

Hello,Per our leadership team,We have offered a gift card to this customerThe EFT has advised it is not repairable, and we are not going to offer an eexThe customer does not have platinum, and this is all customer caused damageShe has no coverage for this damageThe leadership team has provided all options in assisting this matter.Thank you,

Hello,Per notes in consumers account, we have reached out to her on both numbers 8/8/It looks like the leadership team in the area will be offering a reselection.Thanks,?

We have a service technician scheduled to go out to the customer's home on 6/18/to inspect the tableOnce we receive the technician's report, we will contact the customer with a resolutionThank you, T.F*

Good Afternoon - After contacting consumer for more information, I have contacted our Credit Team for assistance in resolving her complaintThank you,T.F[redacted]

Good afternoon,Our local management team from our Accounting department has stated that the lease the customer signed up for does not go on the customer's credit report.? The lease was done at the showroom with the correct customer information under a different name than who put in the
complaintDue to this we would not be able to remove any charges to the customer's credit report.? If you have any additional questions about this, please let us know.? Thank you!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below
I'm simply not interested in a $gift card to buy more of their infested merchandiseI have to pay back $1900+ so a $gift card doesn't resolve anything for me
Regards,
*** ***