Razer USA Ltd

Hello,The Order is currently within the refund process as the package was rejectedSince the package was initially shipped the payment went through, but since it was rejected and is being sent back to us the order will be refunded in full.We apologize for the inconvenience and for confusion in regards to the refundThe customer will receive an email regarding all of the information in regards to the refund.Best Regards,Razer

Razer has resolved the issue with meThey have done everything I have asked, including apologizing and shipping me a new laptop that I have received and ensured it works and is of quality materialIt is fine to publically post the response

Hey [redacted] I am sorry about the problems with your Razer product We can get around the fact you do not have the serial number or product number But we will need the defective product returned before we can issue a replacement Do you still have the actual product? I will have the team issue a return authorization for you and as long as you return the actual product we will be happy to replace your unit for you Looks for further details from the support team very shortly Thanks for your support Best regards, [redacted] Razer|WaveDirector of Support Email: [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint I cancelled the [redacted] dispute at Razer's requestI have not received any notice of my pending refund status in the last hoursI am still waiting for a full refundOnce the refund is processed, I will accept this response from RazerI ask that my refund be processed immediately now that I have cancelled the [redacted] disputePlease let me know about my refund status ASAP Regards, [redacted] ***

Razer Customer Service contacted Mr [redacted] and assisted him with receiving a replacement product that suits his needs If Mr [redacted] would like additional assistance, he may contact us directly

Hello [redacted] , I am sorry we must first receive your defective unit before we can ship out your replacement As we mention we do suggest you contact UPS and submit a claim for a lost shipment if you have not already done so Best regards, [redacted] R?Z?R|Wave Director of Support

Hello,We are sorry to hear about the problems with your laptop.We will arrange for an agent to reach out to you and offer a mutual solutionAlthough we typically offer repairs in this situation, we would be more than happy make a one time exception and offer a replacementIf you have any questions, please contact us from the case email so we can escalate this for you as needed.Best Regards, [redacted] *Razer Customer Support Manager

Hello ***, I am sorry about any delays The team is working on processing your refund now Depending on how you paid for the products it may take some time for the credits to appear on your accountThanks, [redacted] Director of Support

Razer Customer Service contacted Mr [redacted] and assisted him with receiving his refund If Mr [redacted] requires additional assistance, he may contact us directly Best Regards, [redacted] Director, Global Customer Service Operations

Razer Customer Service contacted Mr [redacted] and apologized for the delay in receiving his refund Normally we are able to refund our customers within business days after receipt of the returned product The delay was caused by a system issue The system issue has been resolved and we refunded Mr [redacted] If Mr [redacted] would like further assistance, he may contact us directly

Razer Customer Service contacted Mr [redacted] and assisted him with returning the Keyboard he purchased for a refund Mr***’s keyboard is scheduled to be delivered on 6/ Once it is delivered we will process the refund If Mr [redacted] would like further assistance, he may contact us directly

Hello,We are sorry to hear about the refund not being processedI will escalate your case to our proper order support manager and we will look into and process the refund from thereYou should receive the refund within 7-business days assuming it has not already been dispersedWe really do apologize for the delay and appreciate your patience and understanding.Best Regards, [redacted] *Razer Customer Support Manager

Razer Customer Service contacted [redacted] and let her know that her replacement watch was delivered on 3/10/ If [redacted] would like assistance in the future, we would be more than happy to assist her

Razer Customer Service contacted Mr [redacted] and apologized He informed us that he already returned his products to [redacted] *** If Mr [redacted] would like further assistance, he may contact us directly

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Razer never contacted meI contacted them on multiple occasions and they never followed up with me even though a manager said he wouldFurthermore, my refund has not been processed business days after they received the item I returned to themThis customer service is disgusting and a class action lawsuit should be filed given this kind of mishandling of money and inventory is borderline fraudulentThey immediately billed me, yet they cannot refund me, nor stop the product from shipping in the first placeHorrible company, horrible employees [redacted] ***

Hello [redacted] , I am sorry for any of the confusion with your case and for any issues you have had with your Razer BlackWidow Keyboard If your Razer BlackWidow keyboard is defective we would be happy to honor the warranty and replace the keyboard for you However, we are unable to issue any type of refund for products not purchased directly from the Razerzone website Only the retailer who originally handled your transaction can refund your purchase price In your case it appears you purchased the product from Best Buy and any refund request would have to be directed to [redacted] but I believe their refund period is only or days from the date of purchase I do see where the agent who is handling your case requested some further details from you so we could issue you a return authorizationIf you could reply to that case with the requested details we would be happy to set you up with an exchange Thanks for support and time.Best regards, [redacted] ***R?Z?R|Wave Director of Support

Hello,I am a little confused as to why the Revdex.com rejected this one [redacted] mentions the case closed will be considered resolved once he does receive this refund We will gladly grant the refund once we do receive the product backIt will take a couple of days to process the refund and for it to appear in the accountThat process will take place as soon as the product is returned to usPlease do let me know if there is any problems with the refund process at all and I will be happy to help [redacted] *** Director of Support

Razer Customer Service contacted [redacted] and apologized for the delay of his refund Normally refunds are processed within business days of the receipt of the returned product To show our appreciation for [redacted] patients and for remaining a loyal Razer customer, we sent him a small gift If [redacted] would like assistance in the future, we would be more than happy to assist him

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.They did indeed apologize, but that didn't really helpI spent $on hard drives that they said would work and didn't and I can't returnThey customer service couldn't have been worseThey sent me a mouse as an apologyTo my surprise it was refurbished and scratched upI wanted them to fix the machineThey instead wasted weeks not returning calls and giving incomplete answersNow I am stuck with very expensive hard drives I can't use Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I reject the statement that you are "unable to issue a refund" because I did not buy the keyboard directly from youYou are not unable to refund me, you are unwilling to.Best Buy attempted to give me a store credit but due to their arrangement with you, YOU prevented them from doing so forcing me to deal directly with you which has resulted in what is now up to back and forth emails going around in circlesAs for an exchange, that is not an acceptable answer for meI've ALREADY HAD TO REPLACE THE KEYBOARD I believe it is unreal that you can get away with selling a product that just needs to work for days and you are in the clear Regards, [redacted]