Razer USA Ltd

Razer Customer Service contacted *** and apologized for the delay of his refund. Normally refunds are processed within business days of the receipt of the returned product. To show our appreciation for *** patients and for remaining a loyal Razer customer, we sent him a small
gift. If *** would like assistance in the future, we would be more than happy to assist him

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The number of lies told me to by the SMUG "customer service rep" *** has been fraudulent. I have been told so many non-sensical excuses and meaningless statements and out right lies from all of your reps.One person told me the reason for the delay was because they "were waiting for a video from the repair dept showing the computer functioning properly." This was just after I told him I have a video posted online showing the loud fan problem that was clearly NOT FIXED AND RETURNED TO US: Here is a link to the video showing the laptop just after it was returned to us "FIXED." THIS is MONTHS NOW AND THIS COMPUTER IS NOT FIXED. Your customer service reps are truly ignorant, rude, and smug. ***PW: razar
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID ***, and find that this resolution would be satisfactory to me. They refused to give me a full refund, but I was able to receive a partial refund along with a fully working (as of right now) Razer Blade If there are any more issues, I will open another ticket since this seems to be the only way to get anything resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Hello,We are sorry to hear about the problems you are having with your system and the fitment of your graphics card in your Razer CoreWe will have an agent reach out to you shortly in regards to this as the system itself and the core are covered under any warrantyThe agent will also look into
the specs and fitment and see what we can do for you from there in regards to a mutual solution.We apologize for the inconvenience and appreciate your patience and understanding.Best Regards,*** *

Hello ***,
I am sorry you have had any issues with your Razer Chimaera. I know all you want to do is enjoy the unit you paid for
I do see where we replaced your headset last January and the unit is now out of the warranty period as it was originally purchased in May of
Prior to that we also sent out replacement batteries to you at no cost The unit does feature a year warranty on the product and months on the batteries
The issue you are describing sounds like it could potentially be a hook up issue and not something with the headset There a few way to set up the Chimaera and I am not sure how you are setting it upMay I suggest you open a new support ticket and supply detailed information on how you have your Chimera set up and what it is hooked up to you. From there I will make sure one our agents gets back to you as quickly as possible
You can submit the ticket by visiting www.razersupport.com/email . Feel free to mention my name in the ticket and let me know your ticket number once you have one. (We can troubleshoot via the Revdex.com, but it would be best to do this via the Razer support channels)
Thanks for your time and your support
Best regards,*** ***
Razer|Wave*** ** ***

Hello ***,I am really sorry to hear about the delays with your repairFrom the case notes, it looks like we have completed the repairs and shipped the system back to you as of 1/23/We will have an agent respond accordingly to ensure you receive the proper tracking informationWe appreciate
your patience and understanding and thank you for your support.Best Regards,*** *Razer Customer Support Manager

Razer Customer Service contacted Mr*** and assisted him with replacing his damaged keyboard. Normally issues such as these are resolved much faster. We just changed warehouses and systems. The RMA has been created and the information has been send to Mr***.
Once we receive the damaged product, we will send him a replacement. Razer apologizes for the delay. If Mr*** would like further assistance, he may contact us directly

Razer Customer Service contacted Mr. *** and assisted him with receiving his replacement product. The UPS tracking number is ***. If Mr. *** would like further assistance, he may contact us directly

Hello ***,
I am sorry for the problems with your Razer backpack and the confusion and delays with your case. I do see where at this time we have given you a voucher with free shipping where you can purchase a new backpack or other Razer items with the same MSRP from our website
However, I do see where the backpack you ordered is not in stock at this time. So due to all the troubles with your case I have had *** contact you and offer you an upgrade to the newest Razer Backpack at no charge to you This is the Razer Mercenary Backpack that retails for $http://www.razerzone.com/store/razer-mercenary-bag
Please let us know if this will be acceptable for you Thanks for your time and your support. I know this should have been easier for you and we want to make this right
Best regards,*** ***
Razer|WaveDirector of Support

Hello I am sorry about the issues you have had in getting your refund. It certainly should not be this hard or take so long to get your money back. I did some investigation as to why this process was stalled and your refund was not received. It seems you
were replying to support cases that were already closed, meaning that we had not received a reply from you for over days and the case automatically closed Once the case is closed, we will not see any new emails that are sent to it. I do see where you opened a new case and the refund should now be processed very quicklyOnce again I am sorry this process became so cumbersome and difficult, it was not intended to be this way Thanks for your support and patience. *** ***Director of SupportRazer|Wave Best regards,*** ***Razer|WaveDirector of Support

Hello ***,We are sorry to hear that your replacement was delivered, but unaccounted for at the doorTypically this is due to theft or fault of courier, but as a one time exception we have decided to re-evaluate your case and send out another replacement.An agent has reached out to you in regards
to confirming your address for another replacementWe appreciate your patience and understanding and look forward to hearing from you.Best Regards.*** *Razer Customer Support Manager

Razer Customer Service contacted Mr***, apologized for the inconvenience and assisted him with his refund. If Mr*** would like further assistance, he may contact us directly

Hello,As per our ordering system we would only ship the product to the specified shipping address that the customer chooses when placing the orderWe show no record of the addresses being flipped in our system as we believe this was user errorWhen placing the order the customer provided a billing and shipping address and we would only process the order to ship to the provided shipping address which occurred in this situationThe address that the customer provided in their order as the shipping address is the address we shipped the product to.Unfortunately, as such, we can only advise the customer to contact the police to file a police reportOnce we get verification of the report we can then escalate and see what we can do to get the customer taken care of. Best Regards,*** *Razer Customer Support Manager

Hello ***,Thank you for your RazerStore.com order on January 9, 2016.We apologize for the delay in responseOur Cus***er Support has sent you the instructions to return the itemWe will complete your refund request once we receive it.If you have not received the email, please contact us directly
at *** so we may assist you further.Sincerely,Team RazerStore

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Hello *** I am glad we got you the promo code. I do know all backorders for the Razer DeathAdder Chroma were sent out on ThursdayWe try to never have a backordered product but occasionally shipments get delayed and it does happenThere is a disclaimer in the response we send you letting you know a back order may delay an outbound shipment, but I am sure you do not read every disclaimer you see. When we issue a customer a RMA we never know when he will actually send in the defective product, some people wait weeks to send theirs in So our inventory does fluctuate at times and will vary depending on when the product arrives. Still we generally try to have plenty on hand and I am sorry this did not happen in your caseThanks for your patience and feedback in the manner. Best regards, *** ***

Razer Customer Service contacted Mr***, apologized for the delay in receiving his replacement, and then assisted him with receiving one. If Mr*** would like further assistance, he may contact us directly

Hello ***,
I am sorry about the issues you have had with your Razer
Blade Laptop. I am knowing have any
issue with any product is frustrating and I am sorry you have had to deal with
any problems at all
I do see where your laptop was repaired in Early August and
some optional
repairs were that are not covered under warranty were refused, one of those being some physical damage to the
LCD screen. Once you have some physical damage
to the LCD it can lend itself to more
issues as the damage can put undue pressure on the screen Cracked LCDS screens cannot be covered under
warranty as they are not a manufacturing defect Any other manufacturing defects would be
covered by your warranty
It sounds like the next step in your case is to get the unit
in for inspection so can further examine the system for you. Once we have the unit at the repair center
we can determine the best course of action The LCD would not be covered, but I will be
happy to work a deal with you on the price once we see system
I will have the team here issue you a new return
authorization (RMA Number) today
Best regards,
*** ***
Razer|Wave
Director of Support

Razer Customer Service contacted *** *** and is in the process of getting him a replacement product. It took longer than to finalize the terms of the replacement. *** *** has not yet received his product but we will ensure that he does. Razer Customer Service is
already communicating with *** *** If he requires additional assistance, he may contact us directly