Razer USA Ltd

Hello *** I am sorry you do not feel Razer has treated you fairly. We have the utmost respect for all of our customers As mentioned there is no way a faulty computer mouse can deliver a shock of any substance. A mouse operates on volts DC and if any more than Volts DC was present on the mouse it would be as of result of a defective USB port or your computer (Or I suppose faulty household wiring could be an issue) Razer warranties its mouse for years and if there is an issue within that period we will be happy to replace the mouse for you. You mention the mouse is out of warranty but it does appear the customer support team has issued you a return authorization. Once we have the mouse in our possession we will be happy to inspect the unit for you and see if there is any way we can potentially extend your warranty period Thanks for your time and understanding, ***

HI ***
Thank you for your RazerStore.com order made on
January 12,
2016. I am sorry about any delays in processing your refund, you just kind of hit us at a really busy time of year
We understand that the Razer Forge TV Bundle did not meet your
expectations and we are working on the ticket you raised and an email with return
instructions has been sent to you since your order qualifies for the RazerStore
Return and Refund Policy. (http://www.razerzone.com/store/returns-refunds
)
For additional assistance regarding your existing case, please
contact us directly at [email protected] and we would be happy to
assist you
Thank you very much for your time and patience
Sincerely,
Team RazerStore

Hello ***,I am very sorry for the problems with your Razer BlackWidow Chroma and the delay in getting you a replacement I do see where your replacement has been sent to you on UPS tracking number ***We did have some inventory issues with the BlackWidow Chroma and it never
should have taken this long for you to get your replacement I understand how frustrating this must be for you and I apologize for the issues. Please accept this gift voucher you can use on the Razerzone website for your next purchase $Gift Voucher nvnejdwyi Expires on March 31, Please enter the code at check out. Thanks for support and patience in this manner *** ***Director of Support

Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I would like an email response from the company. They have not assisted me as they stated and that is a complete lie. I will wait for an email response.
Regards,
*** ***

Hello,
I am sorry in the delay regarding your replacement Razer Nabu X. Due to a human error your order was not immediately processed and I would like to apologize for all the inconvenience our mistake has caused you. This certainly should not have happened and I will be personally investigating this issue
At this time we will be sending you 2(two) new Razer Nabu X’s . I hope the additional Nabu X you can share with a friend or family member and will help make up for the mistake we made
Please let us know if there is anything else we can do for you. Thanks for your time and your support
Best regards,*** ***
Razer|WaveDirector of Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have
determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have not yet received a refund.The business has offered to send a replacement battery directly, which offer I accepted, but the battery has not yet been shipped either.I am still waiting for the business to send the battery
Regards,
*** ***

Hello ***,
Our records indicate we shipped the package to the address you supplied to us when you placed the order Our website has no way of updating the address once you have entered it It will only accept what you inputted at the time you placed the order
I do see where the was delivered under tracking number UPS tracking number ***. However, it does appear the unit is being returned to us under that tracking number, meaning the package was probably refused at the address is was sent to
As long as we get the unit back in its original condition a complete refund will automatically be generated From there the credit may take some time to appear on your statement depending on the speed of the bank/credit card
Best regards,*** ***
Razer|WaveDirector of Support

Good day,I am accepting Razer's resolutionPlease close this complaintApparently, I clicked something erroneously on screen because the system thinks I didn't accept Razer's explanation and resolutionI am accepting the responsePlease close this caseThanks
Regards,
*** ***

Razer Customer Service contacted Mr*** and assisted him with receiving a replacement product. If Mr*** requires further assistance, he may contract us directly

Razer Customer Service contacted Mr. *** and tried to assist him with returning his unneeded hard drives to the original place of purchase. We contacted the retailer and tried to get a hold of a manger but we were unsuccessfulAfter a week of trying, they told us that because we were not the person listed in the order they could not help us. We informed Mr*** and he said he would contact them directly. If Mr. *** would like further assistance, he may contact us anytime

Hi ***,I am so sorry for any problems you are having
with your Razer
Blade Laptop. I understand
your frustration and I too would not want to pay $for a laptop only
to have to send it in for service over and over again
The two previous repairs we did replace the motherboard and
battery for you. This should of
certainly fixed the type of intermittent issues you seem to be having. We have never actually seen the unit fail on
our end, but by replacing the motherboard you are replacing most all of the
electronics in the laptop that can cause the issue you are having. We are currently running tests on your unit
and still have not seen the issue occur.
I know one of my agents spoke to you yesterday and there was a possibly
a surge protector on your end could be causing some issues, but no one can say
for sure. These intermittent issues can
be tough to solve.
We are going to extensively test the unit the rest of this afternoon and will be in
contact with you ASAP. (You mentioned
you could not be reached by phone today, so we will try via email today and
phone tomorrow)
We will help make this right for you and I am sorry you have had
to suffer through this
Best
regards,
*** ***
Razer|Wave
Director of Support

Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.You have made no effort to resolve my complaintRegards,*** ***

On April 17, Razer Customer Service contacted Mrs*** and provided her with technical assistance. We tried to contact Mrs*** again on 4/to verify that she was indeed alright. We have not heard back, so we assume that she is now doing well. We thank Mrs
*** for her patience and understandingIf she requires further assistance, we are here to assist

Hello [redacted],
",sans-serifTimes New Roman">Thank you for
your RazerStore.com order made on January 15, 2016.
We are sorry
that you are not satisfied with the product you purchased
RazerStore.com
has a Returns and Refunds Policy (http://www.razerzone.com/store/returns-refunds
) which your order qualifies forI do see where the support team has issued you
a return authorization where you can return your product for refund
As soon as we receive
your product we will happy to issue the refund for you. According to our terms of sale you are not eligible
for free return shipping, but I will have the team issue you a pre-paid
shipping label due to any confusion you had with your Order.
Thanks for
considering Razer, we hope you will consider us again in the future
Best regards,
[redacted]
R?Z?R |Wave
Director of Support

Razer Customer Service contacted Mr. [redacted] and assisted him with receiving a replacement product.  If Mr. [redacted] requires further assistance, he may contract us directly.  Tell us why here...

Razer Customer Service contacted Mr. [redacted] and assisted him with receiving his replacement product. If Mr. [redacted] requires additional assistance, he may contact us directly.

Razer Customer Service contacted Mr. [redacted] and assisted him with receiving a refund.  If Mr. [redacted] would like further assistance, he may contact us directly.  Best Regards, [redacted]Director, Global Customer Service OperationsR?Z?R|...

Steelers Email: [redacted].[redacted]@razerzone.comPhone: 714-598-9772

Razer Customer Service contacted Mr. [redacted] and apologized for the delay in receiving his refund.  Normally refunds are processed much faster.    If Mr. [redacted] would like further assistance, he may contact us directly.

Razer Customer Service tried to assist Mrs. [redacted] with her refund but we were unable to do so.  She has an open credit card dispute.  Razer Customer Service will reimburse the bank, so the bank can reimburse Mrs. [redacted].  If Mrs [redacted] would like to receive a refund...

directly from Razer, then she must first close the dispute with her credit card company.  We are happy to provide the refund either way.   If Mrs. [redacted] would like further assistance, she may contact us directly.

Razer Customer Service contacted Mr. [redacted] and assisted him with replacing his Razer Core and repairing his laptop.  If Mr. [redacted] would like further assistance, he may contact us directly.