Razer USA Ltd

Razer Customer Service contacted Mr*** and assisted him with placing a new order. If Mr*** would like further assistance, he may contact us directly

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Although a refund is not necessarily needed, If they can ship a product to my current address that will be acceptable as well. I am still planning on buying a set of surround sound headphones and my computer system is already decked out in Razer accessories. Regards,
*** ***

On 6/I received a follow up from Complaint ID: ***. I am sorry but I do not see where I ever received a follow up on the customer’s response. It may have been caught in my Spam filter or maybe I just missed it. I generally reply to any Revdex.com inquiry as quickly as possible. In regards to the complaint we simply cannot issue refunds for products that are not purchased from our website. The customer purchased the unit from a third party who handled the transaction and they are the only ones able to refund the moneyThe unit was purchased in back in December and I am sure the customer is beyond a refund period for any reseller. Razer would be happy to stand by its warranty and offer an exchange for the customer. However, we have not heard back from the customer after we requested the serial number of the product. Once we have the serial number we will be happy to offer a pre paid shipping label to return the product and upon receiving the defective product will replace it for the customer. I will follow up with the customer again today to see if we can get the serial number so we can quickly exchange the unit for the customer. The following is a copy and paste emails that was just sent to *** via our CRM software Please let me know should you need any further details from Razer, we want to help our customers but we do need a response from the customer on this one. Hi ***, We have not heard back from you so I thought I would sent a follow up email.Have you been able to find your serial number? Is the serial number illegible? If you can send us a photo of the sticker on the bottom of the unit we can probably help. There is also another way we may be able to obtain the serial number. Did you register your product via our Razer Synapse software? If so simply let me know the email address of your account and I can find it that way.We want to get this replaced for you ASAP, we just need that serial number so we can process your return authorization and exchange. Thanks for your time and I am sorry about the troubles. Best regards,
*** ***

Hello ***,Thank you for your RazerStore.com order made on January 15,
Your order qualifies for the RazerStore Return and Refund
Policy, http://www.razerzone.com/store/returns-refunds
Our
Customer Support agents emailed you the return instructionsIf you have
not received this, please contact us directly at [email protected] and
we would be happy to assist you
The CES 50% off sale was only for that one day and we generally cannot
make any substitutions after the fact As
an exception and as a goodwill gesture, we will send you a Razer
"WindRunner" Hoodie - Men's (XXL) once we receive the Razer
"WindRunner" Hoodie - Men's (Large) you ordered.Thanks for you time and support.
Sincerely,
Team RazerStore

Hi ***, Thanks for your support of Razer and the purchase of your Razer Blade Stealth and Core I apologize for any problems getting your $credit to your Razer Core. At this time I do see where the support team has processed your $credit and it should be processed by
your bank in the next week or two Thanks again for your support, please let us know if there is anything else we can do to help Best regards, *** ***
***
*** ** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have been waiting multiple weeks for it to arriveI put the rma number on the side of the box and everythingIt's ridiculous that you won't replace it especially because I didn't get the prepaid label until a day after I sent it with my own money because you guys took another day to send me the labelI am very angry at razer and won't be buying again whether this is resolved or not, especially because I have carpal tunnel and this is the only keyboard that let's me type comfortablyIs there a number I can call you at directly?
Regards,
*** ***

Razer Customer Service contacted *** and apologized for the delay with her replacement product. To show our appreciation for *** patients, and for remaining a loyal Razer customer, we sent her a small gift. If *** would like assistance in the future, we would be more than
happy to assist her

Razor Customer Service tried to contact *** ***, but has not yet received a response. Because Razer does not manufacture games or the game codes, it can be difficult to get more. We tried to acquire a game code for *** ***, but we were unsuccessful. However, we have
added a onetime voucher in the amount of $to *** ***’s email address. The credit will show up in the cart after the email address has been used to create a Razer account. The voucher may be used to purchase products from the Razer Web store. If *** *** would like further assistance, we would be happy to assist. Tell us why here

Revdex.com:
I have reviewed the response made
by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
At present, I have got the RMA number so that I can finally send them back the faulty watch........I will be satisfied as soon as the issue with my son's watch will be sorted out.
Regards,
*** ***

Hello,We apologize for the delay in the refund as we have just processed your shipment yesterdayWe have requested the refund and it should arrive to your bank within 7-business days.We appreciate your patience and apologize again for any inconveniences this has caused.Best Regards,***
*Customer Support Manager

Razer Customer Service contacted Mr***, apologized for the delay in receiving his refund. Normally we are able to refund our customers within business days after receipt of the returned product. The delay was caused by a system issue. The system issue has been resolved.
However, because Mr*** has disputed the charge with his credit card company we are unable to proceed with a refund. If Mr*** would still like a refund directly from us, we would love to do that for himWe can proceed after the credit card dispute has been cancelled. Mr*** also has the option of proceeding with the dispute and receiving the refund from us through his credit card company. If Mr*** would like further assistance, he may contact us directly

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The business has offered no resolution or any compensationThey have simply denied that their mouse shocked me and diedIt was out of the warranty period, I did not save the box, the sticker with the serial number fell offNonetheless, this is a genuine Razer mouse purchased at *** *** that no longer works and on its way out of operation it gave me a good shock to the handThe facts of the situation laid bare here I am offering Razer once last chance to offer any sort of apology and restitutionAny warranty or customer service rules and regulations aside you made a consumer product that shocked the crap out of an until then happy customerNow I had to buy a new mouse and months after the fact and countless attempts to get your company to take any action have resulted in nothing (as evidenced by your own response to this Revdex.com complaint)If no offer of any sort is made to offer some sort of real apology and restitution voluntarily at this point I am going to have to resort to the legal systemThis is simply a matter of right and wrong and Razer is in the wrong hereAsk *** who was right when a couple people got hurt by their out of warranty Pintos
Regards,
***f ***

Hello, I am very sorry for the problems you have had with your Razer DeathAdder Chroma and the RMA process. I can ensure you both of the issues you are having are rare and I apologize that you are having to deal with themThe Razer DeathAdder Chroma has been on backorder for the past week but
we have new inventory that is expected to arrive this week As soon as it does arrive and ship you will receive an email with all the tracking information Please note we are unable to issue refunds on products that were not purchased directly from the Razerzone websiteHowever, we will gladly stand behind our warranty and issue you the replacementPlease accept my apologies regarding the delay as I know you must be frustrated. We will do all we can to quickly get your replacement product to you Thanks for your patience Best regards, *** ***
R?Z?R|Wave Director of Support

Hello,I'm sorry to hear that refund still has not been received by your bankI will escalate this to the proper order support manager immediately to ensure this gets looked intoPlease expect to hear from us soon with a resolution or answer as to what happened with your rejected order.We
appreciate your patience and understanding and apologize for the inconvenience.Best Regards,*** *Razer Customer Support Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Razer Customer Service contacted Mr***We are assisting him with receiving a refund for his mouse. If Mr*** would like further assistance, he may contact us directly

Hello ***,We are sorry to hear about the issues you had with your orderAfter looking through your case I do see that we have processed a cancellation yesterday, on January 19thI also see that the orders agent working with you has offered an alternative solution in regards to placing the
replacement order at the same discounted priceUnfortunately, this may take some time for us to get the promotional code generated since the initial error was due to invalid shipping informationWe do appreciate your patience as we will do our best to get this resolved immediately.Best Regards,*** *Razer Customer Support Manager

Razer Customer Service contacted Mr*** and assisted him with receiving a replacement. If Mr*** would like further assistance, he may contact us directly

Razer Customer Service contacted *** *** and apologized to him for the delay. We explained to *** *** that after our investigation we discovered that the product was delivered to a freight forwarding company on Saturday. Because the company was closed on the weekend and the product was
lost after it was delivered, the shipping claim took longer than normal. The claim has been closed and *** *** has been reimbursed for his purchase. If *** *** would like assistance purchasing products form us in the future, we would be more than happy to assist him