Razer USA Ltd

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted],...

and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Razer Customer Service contacted Mr. [redacted] and tried to assist him with replacing his laptop.  Mr. [redacted] does not want to send his laptop to Razer and he does not want to give Razer a security deposit so he may receive an advanced replacement.  Razer would need to receive one or the...

other before sending Mr. [redacted] a replacement laptop.  If Mr. [redacted] changes his mind, he may contact us directly.  We are ready to assist him.

Razer Customer Service contacted Mr. [redacted] and assisted him with his refund.  If Mr. [redacted] requires additional assistance, he may contact us directly.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
I cancelled the [redacted] dispute at Razer's request. I have not received any notice of my pending refund status in the last 48 hours. I am still waiting for a full refund. Once the refund is processed, I will accept this response from Razer. I ask that my refund be processed immediately now that I have cancelled the [redacted] dispute. Please let me know about my refund status ASAP.
Regards,
[redacted]

Razer Customer Service contacted Mr. [redacted] and apologized for the delay in receiving his refund.  Normally when orders are cancelled the customer is never charged.  The charge was caused by a system issue.  The system issue has been resolved and we refunded Mr. [redacted]...

[redacted].   If Mr. [redacted] would like further assistance, he may contact us directly.

Hello,
 
I am sorry about the confusion in your case.   You should
have never received a defective product and the refund process should be a lot
easier.  I understand your frustration and it does appear there is some errors/confusion with one the support agents who...

answered your case. 
 
I am having my team investigate the refund and will make
sure you get a 100% refund of your purchase price.   The credit
does take a few days to reflect on your credit card, but it will appear.
 
 Thanks for your support and your time. 
 
Best regards,[redacted]
Razer|Wave
Director of Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This is in reference to my previous Revdex.com case #[redacted] where Razer agreed to finally process my refund request. As indicated previously, I shipped the defective product back to Razer and they received it on 2/15/16 according to UPS tracking [redacted] via RMA# [redacted] In the previous Revdex.com case, [redacted] from Razer indicated that I will receive a refund "couple of days" after the item is received by Razer. It has now been a couple of WEEKS, and I still have not received a refund, or any communication from Razer as to why there hasn't been a refund. This process has now been going on for a month due to Razer's lack of communication. They have received their defective product which was returned to them at my expense, and I'm left with nothing.
 RefundselectDesired Outcome:A refund of my order. Regards,
[redacted]

Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Razer Customer Service contacted Mr. Close and assisted him with receiving a new replacement.  If Mr. Close would like further assistance, he may contact us directly.  Best Regards, [redacted]Director, Global Customer Service OperationsR?Z?R|...

Steelers Email: [redacted]@razerzone.comPhone: 714-598-9772

Razer Customer Service contacted Mr. [redacted] and assisted him with his refund.  Normally the refund process is much faster, we were having some issues with our new system.  The issues have been resolved and Mr. [redacted] has been refunded. If Mr. [redacted] t would like further assistance, he...

may contact us directly.

Razer Customer Service contacted Mr. [redacted] and assisted him with returning the Keyboard he purchased for a refund.  Mr. [redacted]’s keyboard is scheduled to be delivered on 6/23.  Once it is delivered we will process the refund.  If Mr. [redacted] would like further assistance, he may contact...

us directly.

Hello [redacted],
Your unit is over 5 years old at this time and well out of the warranty period.  (This is going by the purchase receipt you provided the support team).
The Lycosa is a discontinued product and has not been sold in sometime.  We generally will not honor any claim on the...

Lycosa since it is so old.
However, I do believe we have an open box unit at the warehouse  that I can send out to you at no charge in the name of customer satisfaction.   I cannot guarantee it will work, but will be happy to send it out to you.
Thanks,
[redacted]
Director of Support.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[I live chatted with the Razer order support prior to returning the items and was assured they would issue the refund. That was a lie.  After I returned the order I  was told via email that I wasn't getting a refund unless I close my dispute with [redacted]. I was advised by [redacted] not to close the dispute because if Razer decides to continue to be dishonest and not refund me they wouldn't be able to help me get my money back. My dispute is valid. I paid for brand new, working items, and received a broken keyboard. Razer never made any attempt to do the right thing and rectify the problem in a fair way. They have my money and their merchandise and they need to refund me so I can close the dispute with [redacted]. The day after I opened the Revdex.com complaint they sent me a follow up email saying, "Hi, [redacted],We have forwarded a manual refund request to our Finance Team for processing. We'll keep you posted once refund is issued on our end. Sincerely,Razer Order Support.So are they telling Better Business one thing and me another? Or are they actually refunding me? I have included screenshots of the emails and live chats to show their unprofessionalism and dishonesty. The only fair resolution to this will be a full refund of my $179.98. At that point I will close the [redacted] dispute. ]
Regards,
[redacted]

Razer Customer Service contacted Mr. [redacted] and assisted him with receiving his replacement products.  If Mr. [redacted] would like further assistance, he may contact us directly.

Razer Customer Service contacted Mr. [redacted] and is trying to work out a replacement product that will work for him.  Normally we are able resolve challenges such as these more quickly.  We apologize for the delay and we will continue to work with Mr. [redacted] to find a mutual beneficial...

resolution.

Razer Customer Service contacted Mr. [redacted] and assisted him with receiving his refund.  If Mr. [redacted] requires additional assistance, he may contact us directly.   Best Regards, [redacted]Director, Global Customer Service Operations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Hello [redacted],   I am sorry we must first receive your defective unit before we can ship out your replacement.   As we mention we do suggest you contact  UPS and submit a claim for a lost shipment if you have not already done so.     Best regards, [redacted]
  R?Z?R|Wave Director of Support

Hello [redacted], I am sorry about any delays.  The team is working on processing your refund now.   Depending on how you paid for the products it may take some time for the credits to appear on your account. Thanks, [redacted]
Director of Support.