R.C. Schwartz & Associates, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]no any one had receive the package.usps had lost it.I had contact with eastbay to get the sign.they can not give it to me.this is should be get by the sender from usps and then give it to me.I can use it get lost from freight forwarders.Thank you!

December 18, 2017 Revdex.com of Wisconsin Attn: [redacted] 10019 W. Greenfield Avenue Milwaukee, WI 53214  RE: Complaint #[redacted] ([redacted] Dear [redacted],  I have reviewed Mr. [redacted] complaint. I apologize for any disappointment regarding the condition of the product,...

the service received upon contacting us and also the incorrect return information provided to Mr. [redacted]. Mr. [redacted]’s order for product number [redacted] – Nike MLB Tech Fleece ½ Zip – Tigers, was placed and shipped 10/20/17. We received and processed his return on 12/14/17. Since the return was beyond 30 days, our Returns Department sent the product back to Mr. [redacted] as an unacceptable return. Our Return Policy may be viewed via the following link: https://www.final-score.com/customer-service/return-policy.html Our Return Policy states: “Returns and exchanges will be honored prior to 30 days from shipment date to you. Returns received more than 30 days after date of shipment will not be accepted and will be returned to sender. If you receive an incorrect or defective item, we’ll make it right and take care of the shipping. Return incorrect, flawed or damaged items before 30 days from the shipment date to you, and we’ll cover the return shipping and refund or exchange the item.” Our Returns Department will allow no exceptions to our Return Policy. We are unable to fulfill Mr. [redacted]’s request to ship a replacement product free of charge. Thank you for your time. [redacted]
Final Score Customer Service

February 9, 2018 Revdex.com of Wisconsin Attn: [redacted] 10019 W. Greenfield Avenue Milwaukee, WI 53214  RE: Complaint #[redacted] Dear [redacted],  I have reviewed Mr. [redacted] complaint. Mr. [redacted] account has been thoroughly reviewed by management. On...

12/13/17, a spreadsheet, which included every shipped invoice with total charges, and also returns we have received and processed as refunds, was sent to Mr. [redacted].  We asked Mr. [redacted] to review the spreadsheet and indicate which products he had returned to us, yet did not appear on the spreadsheet. On 12/21/17, Mr. [redacted] replied with the updated spreadsheet, indicating what returned products were not yet processed and refunded. We provided our Returns Department with that information.  Prior to returning numerous products, Mr. [redacted] was refunded for sale price adjustments on products that were discounted after purchase. Many of those products were then returned to us and a refund was issued per the price on the original invoice.  Therefore, a greater refund was issued per each product. On 1/31/18, management reviewed all of Mr. [redacted] orders and records offered by our Returns Department. Results found were then emailed to Mr. [redacted] in great detail. There were four products from Invoice number [redacted] that we had not processed as a refund. Those items included product number [redacted] in size 7.5 (quantity of 2) and size 8.0 (quantity of 2) for a total charge of $522.56. However, two refunds were already applied toward that invoice. A refund of $113.78 was processed 5/24/17 for a sale price adjustment. A refund of $241.13 was processed on 8/24/17 for the “correct discount”.  Those refunds totaled $354.91, leaving a remainder of $167.65 due to Mr. [redacted]. In addition, Mr. [redacted] was “over refunded” $23.95 on invoices [redacted]. Those invoices were returned and refunded in full after "Sale Adjustment" refunds were already submitted. That amount totaled $119.75. The refund difference due per Invoice number [redacted] with a total charge of $522.56 after previous refunds of $113.78, $241.13 and $119.75 was $47.90. A credit card refund of $47.90 was then requested on 1/31/18. On 2/5/18, Mr. [redacted] called and spoke with the manager handling his account. All details were provided to him. On 2/8/18, Mr. [redacted] contacted us twice via Social Media – Twitter. All details were provided to him once again. Our investigation is complete. All refunds due have been issued. No further refunds will be issued per transactions made prior to this date of 2/9/18. Thank you for your time. [redacted]
Eastbay Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
As stated in all my previous responses, Eastbay is lieing again.  They keep changing their story.  I have stated many times that I DID NOT order what was in the box, and I DID NOT order a women's shoe!  My girlfriend was holding the box because it contained the women's shoes that she was buying for herself.  I have stated may times before that I spoke with the assistant manager and told him I was ordering a pair of MEN'S shoes for ME!  I was never shown this "mystery slip" that Eastbay keeps talking about, but the manager verbally verified with me that he had two pairs of men's size 10.5 left in the warehouse, and that he would have them shipped to the store.  I would be getting these at the sale price as well. If Eastbay doesn't want to give me the sale price that I was promised, at least stop lieing!  This is extremely unprofessional.  Their assistant manager made a mistake, and I will not accept the way Eastbay is handling this situation.  Why would the assistant manager tell me they had the men's shoes at the sale price, and then the store manager tells me they are not part of the sale the next day when I came to get the shoes that were supposedly ordered from the warehouse?  Eastbay, stop implying that I am lieing because I am not, and I know exactly what happened.  Take ownership for your employee's mistake!
Regards,
[redacted]

September 23, 2015Revdex.comAttn: [redacted]RE: Complaint #[redacted] – [redacted]Dear [redacted],I received your most recent correspondence and reviewed the current information in Ms. [redacted]’ account.  The delivery investigation on invoice #[redacted] has been completed and UPS has confirmed that the package was successfully delivered to the recipient on 8/24 as stated in the package tracking.To resolve this issue, I have issued a refund of $226.78 back to Ms. [redacted]’ credit card, which her bank should fully post to her account within 5-7 business days.  Any future filed claims of non-receipt of orders under this account or to this shipping address will be investigated with the shipper and we cannot guarantee that refunds will be issued if the shipper confirms delivery.Thank you for your time.[redacted]

January 6, 2017     Revdex.com of Wisconsin Attn: [redacted] 10019 W. Greenfield Avenue Milwaukee, WI 53214   RE: Complaint #11891979 (Demarcus P[redacted]   Dear Stacy,   I apologize for the delay in responding as I did not receive the first notification. I...

have reviewed the information in Mr. P[redacted]’s account. Mr. P[redacted] placed an order on 12/22/16 and called us to cancel the order as he ordered the wrong size.  His order was processing at the time he called.  Once an order has started to process, we are unable to modify or cancel it.  We did offer the option for him to return the product.  As a courtesy, we also offered to waive the SmartLabel return charge of $6.99.  Mr. P[redacted] requested a refund of $19.99 for the shipping and handling.  We informed him that the original shipping and handling charge is non-refundable.   I emailed Mr. P[redacted] today, 1/6/17, and advised him that we have requested a credit card refund of $19.99 today.  This is a one time courtesy. I advised him of our policy on modifying/cancelling orders and also on our Return Policy regarding the non-refundable shipping and handling.  He may return the product per the instructions on the enclosed invoice and will be refunded for the product value and sales tax once the product has been inspected by our Returns Department and determined to be acceptable as a return.   Thank you for your time. Jane Martin Eastbay Customer Service

March 23, 2018Revdex.com of Wisconsin Attn: [redacted] 10019 W. Greenfield Avenue Milwaukee, WI 53214  RE: Complaint #[redacted])Dear [redacted], I have reviewed Mr. [redacted]’s complaint.All orders are subject to payment verification and authorization prior to being...

processed to ship.Mr. [redacted]’s order number 57802679 and 57802752 were cancelled 3/22/18 by our Payment Verification Department.Our verification service was unable to verify some or all of the information provided with the orders. No further details are provided to us by the verification service.Mr. [redacted]’s credit card has not been charged. Any transaction appearing on Mr. [redacted]’s statement by us is a pre-authorization ensuring that the funds were available. Depending on the policy of his bank the funds would be on hold and be released within 3-7 business days. If Mr. [redacted] has any concerns regarding the order cancellations, he may contact our Payment Verification Department at 1.800.991.6828.We do also accept PayPal or Western Union Quick Collect as alternate payment methods.Thank you for your time.[redacted] Eastbay Customer Service .

[redacted]
[redacted]RE: Complaint # [redacted] [redacted]Dear [redacted],I received your correspondence and reviewed the information in Ms. [redacted]’s account.  I sincerely apologize for the inconvenience she...

experienced with her recent order.The UPS tracking on her package is quite unusual and shows that UPS received an online request from the recipient to have the order held at a local UPS facility, but then shows that they deemed the package lost approximately one week later.  Her account shows that we received the order back as undeliverable on 10/8/15.  Our warehouse restocked the item on that date and issued a full refund of $98.99 back to the credit card used on the order.  If Ms. [redacted] would like to place a new order, she is welcome to do so anytime on www.eastbay.com. Thank you for your time.[redacted] Customer Care SupervisorEastbay

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]Still waiting. I don't know where my package is, as shown in the picture.

March 20, 2018 Revdex.com of Wisconsin Attn: [redacted] 10019 W. Greenfield Avenue Milwaukee, WI 53214  RE: Complaint #[redacted]) Dear [redacted],  I have reviewed [redacted]’s additional comments. A Delivery Investigation Claim has been initiated on 3/19/18 for order number 57572538. This Delivery Investigation Claim should be completed within 10 business days. If any additional information is required, our Claims Department will be in contact with [redacted]. They will also provide him with results once the investigation has been completed.   Thank you for your time. [redacted] Eastbay Customer Service

February 23, 2016   Revdex.com of Wisconsin Attn: Bradley [redacted]
[redacted] RE: Complaint #[redacted] – Eileen [redacted] Dear Bradley, The e-mail that Ms. [redacted] attached to her response was generated when her order was fully cancelled in our system.  This status can be determined at various points in the order/picking process which is the reason we notify all customers prior to even placing an order that no launch product is guaranteed until a shipment confirmation is received.    The initial order confirmation generated when an online order is placed is only confirmation that the order was successfully logged into our system; the item is guaranteed when a follow-up shipment confirmation with a tracking number is received.  As Ms. [redacted]’s order could not be fulfilled, the final shipment confirmation was not sent.   In regards to her payment, her most current account activity shows that we are not holding any funds on this order.  If she is still seeing a pending authorization, it is a hold generated by her card-issuing bank and they may take up to 3-7 business days to release their hold and post the funds back to her account.  She is welcome to contact them directly for further assistance as the order has been fully cancelled in our system.   Thank you for your time. [redacted] Eastbay

June 26, 2016   Revdex.com of Wisconsin Attn: [redacted] 10019 W. Greenfield Avenue Milwaukee, WI 53214 RE: Complaint #[redacted] – [redacted] Dear [redacted], I have attached the order manifest from Mr. [redacted]’s package which shows it originated in Wausau, Wisconsin.  Our labels can sometimes show Toronto as the origin address so that any returns or non-deliverable packages are returned there for quicker refund processing, rather than back to the United States.  However, as I previously confirmed, all Eastbay orders ship out of Wisconsin and no orders originate from a Canadian warehouse. Again, I do apologize for any inconvenience or confusion Thank you for your time. [redacted] B. Customer Care Supervisor Eastbay

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
When I first called why was my issue not resolved then when I specifically stated all information to the representative? Why has it taken over 6 calls and nearly a month? Your staff again your staff made the mistake and refunded the wrong account. Tell me how this is my fault? What does someone else's order have to do with mine? Where is your proof that UPS actually delivered? was it the correct address? Where is proof of signature? I have been given conflicting and incorrect information with no resolution. I have spoken with manager after manager This manger has not done anything different except repeat the same thing as others. This matter should have been resolved by someone who knows how to handle customer issues such as a GM or VP. I will never order from your company again and will encourage others as well. Don't even think about replacing refund immediately. I now question is 226.00 worth your reputation?
Regards,
[redacted]

January 4, 2018 Revdex.com of Wisconsin Attn: Stacy [redacted]  RE: Complaint #[redacted] (Danielle [redacted]) Dear Stacy,  I have reviewed Ms. [redacted]’s comments. I do apologize for any disappointment regarding the delivery of the...

incorrect products. Our Returns Department inspects all returned products to determine whether they are acceptable in the condition received.  Due to the smoke smell, the products were refused by our Returns Department and sent back to Ms. [redacted]. Ms. [redacted] has contacted us numerous times regarding the unacceptable return and was provided with details regarding the condition of the products and reason for the unacceptable return. On 1/3/18, Ms. [redacted] was serviced with a complete credit card refund in the amount of $69.85 and $83.82 as a one-time courtesy offer. As a future reference, any returned product that is refused by our Returns Department will not be refundable. Ms. [redacted] may return the products to us. Thank you for your time. Jane [redacted] Eastbay Customer Service

August 24, 2016   Revdex.com of WisconsinAttn: [redacted] 10019 W. Greenfield AvenueMilwaukee, WI 53214 RE: Complaint #[redacted] – [redacted] Dear [redacted], The documentation in Mr. [redacted]’s account, from multiple associates, clearly states that he acknowledged forgetting to change his shipping address in his online account and shipping his order to the incorrect address.  As previously communicated, a refund will be issued when the product is returned back to our warehouse.  A refund cannot be issued without the order being returned, as we shipped it to the address Mr. [redacted] chose at the time he placed the order online and we did not make any error in the processing or shipping of this order. Thank you for your time. Lindsey Customer Care Supervisor Eastbay

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

April 18, 2017 Revdex.com of Wisconsin Attn: [redacted] 10019 W. Greenfield Avenue Milwaukee, WI 53214  RE: Complaint #[redacted] ([redacted]) Dear [redacted],  I have reviewed Mr. [redacted]’s account information. I do apologize for any disappointment and inconvenience regarding...

the missing product number 1080BY7 – New Balance Fresh Foam 1080 V7 (size 14). A PayPal refund of $149.99 has been requested today, 4/18/17. Thank you for your time. [redacted] Eastbay Customer Service

March 10, 2017 Revdex.com of Wisconsin Attn: [redacted] 10019 W. Greenfield Avenue Milwaukee, WI 53214  RE: Complaint #[redacted] ([redacted]) Dear [redacted],  The order Ms. [redacted] is referring to was actually placed under the name of [redacted]. The order was placed...

2/26/17.  Upon going through the checkout process on our web site, the shipping name and address is entered and also available for review prior to submitting the order. Once an order has started processing, we are unable to modify or cancel the order. Therefore, when Ms. [redacted] contacted us requesting to change the shipping address or cancel the order, we were unable to and informed her of our policy on modifying orders.  The order was processed, shipped, and delivered to the address requested. There was no error made on our part upon processing or shipping the order. We are unable to retrieve an order that was delivered to the address requested. Ms. [redacted] has contacted us numerous times and has been provided with all details regarding her order. Thank you for your time. [redacted] Eastbay Customer Service

June 8, 2016   Revdex.com of Wisconsin Attn: [redacted] 10019 W. Greenfield Avenue Milwaukee, WI 53214 RE: Complaint #[redacted] – [redacted] Dear [redacted], In his most recent communication Mr. [redacted] referenced the products not arriving at his home, but as we have previously confirmed, the shipping address he provided for his order is a freight forwarder, not a personal home, and delivery was confirmed to that warehouse.   If the freight forwarder was sending the package to Mr. [redacted]’s personal home, he will need to contact them for further assistance.  As I stated previously, and as we have told Mr. [redacted] several times, we are only responsible for the initial delivery to the customer’s desired shipping address.  If customers choose to use a reshipper to send the package to a second address, we are no longer involved and they must deal directly with the freight forwarding service.   As we have confirmed to Mr. [redacted] in all of our communications, his investigation has been completed and is closed.  No refund will be issued from Eastbay because UPS has provided proof that his package was successfully delivered by the shipper and accepted at the shipping address he gave us.  He will need to contact his freight forwarder for further assistance and/or refunds. Thank you for your time. [redacted] Customer Care Supervisor Eastbay

September 20, 2017 Revdex.com of Wisconsin Attn: [redacted] 10019 W. Greenfield Avenue Milwaukee, WI 53214  RE: Complaint #[redacted] Dear [redacted],  I have reviewed Mr. [redacted] comments. Our main priority is to provide the ultimate in customer service to...

everyone. I do apologize if we have not met this priority during Mr. [redacted] experience with us. Mr. [redacted] account is noted regarding his call.  The associate he spoke with did offer to transfer him for further assistance. Mr. [redacted] then disconnected the call. All returned products are inspected by our Returns Department.  They decide whether a product is in brand new, unused condition and can be restocked to sell to another customer. Product number [redacted] - Nike Force Savage Pro D, had dirty soles.  The cleats were unacceptable as a return and returned to Mr. [redacted] due to being a used product. Mr. [redacted] may view our Return Policy via the following link: https://www.eastbay.com/customerserv/help:returnPolicy/ Return/exchange merchandise must be unworn and in new condition with original tags. No refund will be issued on the return of the above product.   Thank you for your time. [redacted]
Eastbay Customer Service