R.C. Schwartz & Associates, Inc.

September 19, 2017Revdex.com of Wisconsin Attn: *** *** WGreenfield Avenue Milwaukee, WI 53214 RE: Complaint #*** *** ***
*** *** I have reviewed Ms*** comments.Unfortunately, the shoes Ms*** returned
to us were inspected by our Returns Department and were unacceptable as a return due to the condition of the shoes. Therefore, we are unable to issue a refund for the shoes or return postage as Ms*** has requested. The shoes were shipped back to Ms*** on 9/11/via UPS. Ms*** did contact us on 9/18/17. She informed the associate that the shoes were received in the same condition and she merely tried them on and never wore them outside. Therefore, her account has been noted stating she will return the shoes once againHer account is also noted regarding the shoe condition for our Returns Department. Ms*** should also include a note with the shoes detailing the reason for the return as well as the condition the shoes were in when she received themOnce we have received the returned shoes, our Returns Department will make the decision whether they are accepted or not. Ms*** may follow up on the return status by calling our Customer Service Department at 1.800.826.2205.Thank you for your time.*** ***
Eastbay Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.They gave me that response beforeI want further confirmation from them that my refund check is being sent to: *** *** *** *** *** ***Furthermore, I do not have a second account with Eastbay Please advise
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
Trey ***

October 6, Revdex.com of Wisconsin Attn: *** *** WGreenfield Avenue Milwaukee, WI 53214 RE: Complaint #*** *** *** *** Dear ***, I have reviewed Mr*** additional commentsI apologize once again for any disappointment regarding his cancelled order on 8/30/due to the unavailable Adidas Ultra Boost. I have contacted our Site Operations Manager regarding Mr*** cancelled order and am able to provide a few additional commentsDue to the high web site traffic during the launch of a new release product, our system is trying to submit numerous orders for the same productNew release products usually sell out within minutesSome orders may be accepted by the system when we have just sold out of a particular size. In that case, the order is then cancelled due to the item being sold outThere is no further explanation as to why the order was accepted for a sold out productWe are unable to fulfill Mr*** request to receive the product as it is no longer available to us from the manufacturerPer his previous contact with us, he has been compensated with a $Gift Card plus a 25% discount towards a future order. Both offers were applied to the order Mr*** placed with us on 9/5/We do appreciate his business and thank him for the orderThank you for your time*** ***
Footaction Customer Service

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I still wonder why it took months of me making unsuccessful frequent phone calls to the Vendor, anyhow I don't think it will happen to me again because I doubt I will use their business again after what I went throughThank you Revdex.com for your help in facilitating my right to a refund for a product I never received
Regards,
*** ***

February 24, 2017Revdex.com of Wisconsin Attn: *** *** WGreenfield Avenue Milwaukee, WI 53214 RE: Complaint #*** (*** M***) Dear ***, I have reviewed Mr***’ account information.The order for product number AQ- Adizero 5-Star Mid
(size 11.5) was placed on 2/20/Unfortunately, the product was unavailableThe order then went into a backorder statusWe are not expecting any future shipments of the product; therefore, the order was cancelled on 2/23/The credit card has not been chargedThe temporary hold of credit card funds will typically last from 3-days, depending on the policy of the customer’s bankIf there are any further concerns regarding the release of funds on the credit card, Mr*** may call our Payment Verification Department at ###-###-####.We apologize for the delay in cancelling the order.A $15.00 gift card is on its way to Mr*** via email. We do appreciate his business and would like him to give us another chance in the future.Thank you for your time
*** *** Eastbay Customer Service

Attached is the transactions I've made with FootactionSince I'm only allowed to send documentsI attached only the summary of the dates the transactions were made

On Fri, Jul 24, at 12:AM, *** *** wrote:I been sent a email saying that the company said that they would give me a refund an I did receive the refund already thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regardless of what Paypal defaults too, it seems to be an issue with their check out system If that can not be resolved on their end, why not have a notice stating that if the consumer enters a shipping address different from billing and would like to use Paypal as a method of payment to note that it will default to the Paypal shipping address Just because they say it is that way it is does not make it right I've entered a shipping address and it was not shipped to there and there was no notice of this shipping concern using Paypal, so why is it the consumer who takes the hit and not the company for not informing properly
Regards,
*** ***

March 21, Revdex.com of Wisconsin Attn: *** *** WGreenfield Avenue Milwaukee, WI 53214 RE: Complaint #(*** **) Dear ***, I have reviewed *** **’s complaintOrder number (invoice number 65450455) for product number CP(size
5.5) shipped 3/8/via USPS with a tracking number of 9405510200839118918183. We apologize if the package was not de**vered. This concern has been investigated per Mr**’s previous contact with usA credit card refund of $has been requested today, 3/21/Thank you for your time*** *** Eastbay Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me (given that I receive the product in the timeframe specified by Footlocker)
Thank you very much for your assistance in this
matter.Regards,
*** ***

April 12, Revdex.com of Wisconsin Attn: *** *** WGreenfield Avenue Milwaukee, WI 53214 RE: Complaint #*** (*** ***) Dear ***, I have reviewed Ms***’ account informationI apologize for any disappointment regarding the condition of the
shoes she has received. The shoes were actually sent from a Foot Locker store location, not our Distribution Center. On 4/11/17, a UPS Return label and also a copy of the invoice were requested to be sent to Ms*** via email. She may return the shoes to us for a refund, onlyUnfortunately, we are unable to process an exchange order since the shoes are not stocked in our Distribution Center. That particular item may only be ordered via our web site. Ms*** may also return the shoes to any Foot Locker retail store. The invoice she receives via email is required as proof of purchase. Once we have received the returned shoes from her first order number 54727998, a credit card refund in the amount of $will be requestedOur main priority is to provide the ultimate in customer service to everyoneWe do apologize if we have not met this priority during her experience with us. Ms***’ comments regarding service received upon contacting us via telephone have been forwarded on to the appropriate personnel for further reviewA $gift card is on its way to Ms*** via email. We do appreciate her business and would like her to give us another chance in the futureThank you for your timeSincerely, *** *** Eastbay Customer Service

The $that *** is referring to that I spoke to the CSR about on is a totally different order altogetherThis was for an order I returned, due to an incorrect shoe size being sent to me, that was originally placed on 2/16/for a pair of shoesmuch later than the order I am having problems with getting my return on (from 01.01.2016)*** is confusing the orders altogether. If *** would just look at my original complaint, she would see that there has never been a refund for the third missing package in the amount of The amount of is different than the for the missing order placed at the beginning of the year (Hence the total amount differences)I am not sure why they are now confusing orders placed months later with the three orders I had issues with in the original complaintFurthermore, I would not call Eastbay to dispute the order that I have now turned over to the Revdex.comThat's totally absurdPlease pass this along to her

They are claiming the my cc was rejected because of billing issue but they arent able tell me exactly which part was wrong I called the bank they said the transaction was approved all the info I enterd was correct they cancelled an order for no reason and I cant re order the items They need to do better or they should not be making sales

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Attached is the email my husband received stating that if we would have called right away after the order was placed they could have canceled it and I did just that, I contacted one of your customer service reps and was told the complete opposite I don't know what the issue was but we have placed numerous orders with your company and didn't have any issues All I want is either my sneakers or a refund because somebody did not tell the truth This could have all been avoided if the rep would've canceled the order as requested
Regards,
*** ***

March 14, Revdex.com of Wisconsin Attn: *** *** WGreenfield Avenue Milwaukee, WI 53214 RE: Complaint #*** (*** ***) Dear ***, I have reviewed Ms***’s complaintOrder number under the account name of *** ***, was placed
3/1/The order shipped 3/1/via USPS with a tracking number of 94***39***. Our estimated delivery time for Standard shipping is 5-business days from the date of shipment. If an order is not received within the estimated delivery time frame, we will then request a delivery investigation with USPSTracking results via usps.com indicate the package has been delivered to a parcel locker at 4:PM on 3/12/18, which is the 7th business day from the date of shipment. We do apologize for the delay. There is no indication within the tracking information explaining the delay via USPSIf the package has not been received, Ms*** may call us at ###-###-####. We will then request a delivery investigation with USPS Thank you for your time*** *** Lady Foot Locker Customer Service

March 20, Revdex.com of Wisconsin Attn: *** *** WGreenfield Avenue Milwaukee, WI 53214 RE: Complaint #*** (*** ***) Dear ***, I have reviewed Ms***’s additional commentsOn 3/13/18, Ms*** provided her bank information so our Payment Verification Department could request a drop authorizationOn 3/14/18, the drop authorization request failed as the incorrect fax number was provided to usOn 3/15/18, we replied to Ms***’s email, informing her of the failed drop authorizationWe asked her to contact us if the charges were not yet released and we would request another drop authorization with the correct fax numberWe received no further response from Ms***If Ms*** has any further concerns regarding a hold of credit card funds, she may contact our Payment Verification Department at ###-###-#### for assistance.I sincerely apologize for the delay in resolving this concernThank you for your time*** *** Eastbay Customer Service

February 19, Revdex.com of Wisconsin Attn: *** *** WGreenfield Avenue Milwaukee, WI 53214 RE: Complaint #*** (Harry G***) Dear ***, I have reviewed Mr*** additional commentsMr*** account has been thoroughly reviewed by managementOur investigation is completeI have provided details within my last response regarding the final refund issued. All refunds due for returned products received by our Returns Department have been issuedNo further refunds will be issued per transactions made prior to the date of 2/9/Thank you for your time*** ***
Eastbay Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowIf this order excluded from discounts, why I input the code , the price shows $instead of $1959.52? Website bug, my duty ??? If the price were 1959.52, I would not orderThat’s great, you provide a link: https://www.eastbay.com/product/model:236384/sku:23641/adidas-originals-supersta...⇄ This is today’s link , of course you can say this is yesterday’sWhatever, not the details on 14th MarchFortunately , before I placed order, I made a shotscreen(Please see the attachment shotscreen), this item without ‘ *This Item Is Excluded From Discount ’I didn’t know this code that is just eligible for Eastbay employees, if the website tips ‘This is a code just for Eastbay employee ’ , I would not apple this codeIn fact, website tips ‘ Only one promotion code can be redeemed per order ’(Please see the attachment)This is my problems ???Eastbay should not charge me for extra $587.92( first time $) without authorization after this transaction had completed( Paid for $1371.8) I found I was charged $several days later, I phoned Esatbay, at that time, was promised to refundI was fooledPassed about one month, shoes were given to the children, you ask me to return if I want get my money back, deliberatelymakingthingsdifficult
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Niu ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***