R.C. Schwartz & Associates, Inc.

Revdex.com:
I have reviewed the response made by the business in refe***ce to complaint ID ***, and have determined that this does not resolve my complaint. For your refe***ce, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
** ***

July 12,
Revdex.com of
Wisconsin
Attn: *** ***
WGreenfield Avenue
Milwaukee, WI 53214
RE: Complaint #*** (*** ***)
Dear ***,
I have reviewed Ms***’
account information. Order number
shipped 6/30/
via UPS with a tracking number of 1ZW682R10365698785. Unfortunately, tracking information was not
immediately updated via UPS; therefore, we were unable to provide any delivery
information at the time Ms*** called our Customer Service Department
Our main priority is to provide the
ultimate in customer service to everyoneWe do apologize if we have not met
this priority during her experience with us.
A $Gift Card was
emailed to Ms*** on 7/9/for any inconvenience regarding the shipment
Tracking results via
ups.com indicate the package was delivered by UPS on 7/11/at 2:PM
We hope Ms*** has
received the shoes and is satisfied with the product
Thank you for your time
*** ***
Eastbay Customer Service

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactoryThanks for your help.Ed *** to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

To whom it may concern,*** *** has taken the position that a tree is hazardous because he had a company give their opinion that it is dyingHow a dying tree is hazardous and is going to come crashing down at any moment is beyond comprehension. We also have had the tree looked at and in our experts opinion the tree should be taken down at some point but it does not pose any immediate danger at this point of crashing down and killing or maiming anyone. The tree has been contracted to be taken down and the job will be completed this FallFor the record it has not been a year but since last SpringI find it inexcusable that *** *** has taken some personal vendetta against my company based on hearsay and a biased opinion from a company that he hired that was trying to drum up more businessAlso, contrary to what he said about the former tenant moving because of having anxiety sleeping in her bedroom the truth is she could not afford the property any longer because two of her roommates were movingWhat he fails to accept is that we are the property management company that is contracted to oversee this property and we do not own it! The decision to takedown the tree in question is not mine but the owner of the property and she has chosen to use this contractor because he will do it at a price she is able to pay, this price is predicated on him fitting it when his schedule permitsPlease note that the tree in question is only about thirty feet tall, just barely over the roof line so I think *** ***’s position is extremely over exaggerated.In conclusion *** ***’s last statement concerning our Google reviews is petty at best! I think it totally unconscionable that people can write whatever they want online then post it and somehow that becomes fact without any accountability or proofI have been in this business for thirty-five years and I have only been in small claims court five times after doing thousands of leases because we do everything possible to provide a good quality service but unfortunately you cannot make everybody happy.RespectfullyRobert CSchwartz

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***If the package lost during the transfer from forwarder to the destination that's not your responsible but the lost issue happen from the website to the forwarder location.You told me the goods was arrived,but may I ask who's the receiver,do you have the signature of the receiver?Can you show me the evidence?Please pay attention to this and reply me.You suggested me let the forwarder follow this,I did this but that was in vain.The address of the forwarder and the private are all US's address.If you think you always provide the service with different level why don't you refuse the delivery at the first?Your service is not equal to the value of your get.You accepted the delivery service within hours after I paid this,but when I ask the tracking of the goods even emails I got no reply.Is that the service role of Eastbay? If you can not provide the fair service please do not publish your any news of your corporation.See attached,the express co-operate corp is you,now what I am need is:1,show me the signature of receiver 2,If no signature means the goods is missing 3,If the lost goods issue is confirmed please return the payment to me.You are the responsible ones for the goods,you must help me to close this issue.Here,wait for your prompt reply!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** Hi, just to let you know that I still haven't received the package and the address is correct, unless they made a mistake, but it's the correct address the one I gave because I purchased like items with Zales and amazon and I received them, without problem, please let me know if anything, good day

June 19, Revdex.com of Wisconsin Attn: *** *** WGreenfield Avenue Milwaukee, WI 53214 RE: Complaint #*** (*** ***) Dear ***, I have reviewed the additional information Mr*** provided regarding the discount appearing on the order review screen prior to submitting the order. I was also able to access the order prior to downloading into our system. The $discount does appear within the order confirmation. However, once the order downloaded into our system, the product was recognized as an item “excluded from discounts” and the discount was not applied to the orderWe are unable to apply the discount towards a new order for the product due to the exclusionAs compensation due to this discrepancy, I have requested a Gift Card in the amount of $to be emailed to Mr***. He can expect the emailed Gift Card to arrive within 24-hoursThank you for your time*** *** Eastbay Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I RECEIVED NO REFUND ON MY CREDIT CARDVISA CHASE I DID CALL AND WRITE TO EASTBAY AND THEY KNOW THIS I WROTE INSIDE THE SNEAKER BOX WITH THE LABEL AND RETURN THAT THEY WERE SCUFFED , USED WHEN ARRIVING TO ME AND MORE ISSUES WITH THEM THIS IS NOT OK, AND AGAIN, NO GIVEN TO US WHAT THEY DID EMAIL IS THAT THEY WERE ONLY REFUNDING A PORTION OF TOTAL PAID DO NOT BELIEVE THEIR FALSITIES To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

February 2, 2017 Revdex.com of Wisconsin Attn: Bradley *** WGreenfield Avenue Milwaukee, WI 53214 RE: Complaint #*** (Sylvia ***) Dear Bradley, We have not received the return of product number *** - Eastbay Cargo Fleece Shorts from Ms***’s original order number *** from 7/23/16. We have only received the returned shorts from the no charge replacement order that was shipped to her. That is the reason why no refund has been issued.Since Ms*** has informed us that she did also return the shorts from the original order, I will consider them lost as they have not been processed by our Returns Department.I have requested a credit card refund of $today, 2/2/17. The refund amount includes $for the price of the shorts plus $sales tax.Our main priority is to provide the ultimate in customer service to everyoneWe do apologize if we have not met this priority during Ms***’s experience with us. A $gift card is on its way to her via email. We do appreciate her business and would like you to give us another chance in the future.I have also emailed Ms*** today to inform her of the refund and gift card offer.Thank you for your timeJane *** Eastbay Customer Service

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Thank youAccording to my lawyers they are slandering be and committing fraud, this will be easy to winGood luck! I will also let them know on a recorded line the use of the N word tooRegards,
*** ***

September 11, 2015*** *** ***
*** *** ***
*** ** *** ***
*** ** *** RE: Case #*** * *** ***Dear ***,I have attached our response to this complaint.Thank you,*** *** *** ***Eastbay

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

February 21, 2017 Revdex.com of Wisconsin Attn: *** ***WGreenfield Avenue Milwaukee, WI 53214 RE: Complaint #*** *** *** Dear ***, I do apologize for any disappointment regarding the condition of the shoe box upon delivery.MrHosein has
previously contacted us regarding this concern and instructions were provided to him.The only resolution for Mr*** is to visit a Champs Sports retail store and return or exchange the shoesThe acceptance of the returned product is up to the Champs Sports store associate Thank you for your time*** ***
Champs Sports Customer Service

January 18, 2017 Revdex.com of Wisconsin Attn: Stacy *** WGreenfield Avenue Milwaukee, WI 53214 RE: Complaint #(Jonathan R*** Dear Stacy, I have reviewed the information in MrR*** accountThe taxed products have now been updated on our web site. Those specific products will no longer be charged sales tax as they are also suitable for everyday use; therefore, are tax exemptMrR*** has dropped the PayPal disputeA PayPal refund of $for sales tax was requested today, 1/18/17. We do appreciate MrR*** business and hope to serve him better in the futureThank you for your timeJane M*** Eastbay Customer Service

January 30, 2017 Revdex.com of Wisconsin Attn: *** *** WGreenfield Avenue Milwaukee, WI 53214 RE: Complaint # *** (*** ***) Dear ***, I apologize for the delay in responding as I did not receive the previous notificationsI have
reviewed the information in Mr***’s accountWe did receive a credit card "authorization" in the amount of $on 10/8/for order number However, the order was cancelled on 10/10/per his requestHis credit card was not actually charged. The "authorization" is then released and funds are available for his useAll banks have their own time limits in regards to how many days go by that an authorization isn’t deposited against and release the funds back to the customer’s accountThis was only an authorization. No charge posted to his account, per our Payment Verification Department. If Mr*** is showing something different with his bank, he needs to dispute those charges with his bank. Thank you for your time*** *** Eastbay Customer Service

November 13, Revdex.com of Wisconsin Attn: *** *** WGreenfield Avenue Milwaukee, WI 53214 RE: Complaint #*** (*** ***) Dear ***, I have reviewed *** ***’s brief complaintThe refund differential of $is the sales tax amount charged on
the $shipping and handling charge on the original orderThe original order was charged as follows: Products: $Sales Tax: $Shipping/Handling: $Order Total: $The refund was processed as follows: Products: $Sales Tax on Products: $Less SmartLabel Charge: $Total Credit Card refund: $The original shipping charge of $included sales tax of $Upon processing the return, the shipping and handling including sales tax on shipping is not refundableThank you for your time*** *** Final Score Customer Service

December 1, Revdex.com of Wisconsin Attn: Stacy ***
*** ** *** ***
*** ** ***
RE: Complaint #*** (Gary ***) Dear Stacy, I have reviewed Mr***’s comments regarding the mailing of our catalog to his addressMr***
contacted us on 11/20/regarding this concern and was informed that we have requested his address be removed from our catalog mailing list. Mr*** may receive or more mailings before this request has been completedHis account has also been updated to not mail, email or telephoneI do apologize for the delay and any inconvenience regarding the catalog mailingsThank you for your timeJane *** Eastbay Customer Service

From: *** *** *** Sent: Wednesday, October 26, 12:PM To: Info Subject: Complaint letter sent to R C Schwartz & As in Spokane, Washington Oct26,
*** ***
*** ** ***
*** ** *** R C Schwarz & As*** ** *** ** *** ** *** Attn: *** Greetings, This letter is written in follow up to our phone conversation of Sept15th, 2016. I own and live in the house just to the east of the house that your company manages at *** *** *** *** **. As I discussed with you on the phone there is a dead tree at that house which is between our houses. There are white fungi balls growing out the side of the tree. As I discussed with you I had *** from Atlas tree service look at the tree. His opinion was that it was a great risk of falling over as it as the fungi showed it was rotting on the inside. You acknowledged that you were aware of it and that it was a hazard. You said that you tree cutter had been in the office just the day before and it was on his list of things to do. You assured it would be cut down very soon ***, the tenant that lived there with her brothers until very recently, called the owner of the home on July 20th, and told her of the problem and your refusal to deal with it I know she also contacted you over a year ago about it. The woman owner of the home *** said was very rude to her and told *** to never call her again and instead to call you (R C Schwartz). She said she did call your office on July 20th and reported the dead tree to you again. She was very anxious about sleeping in the bedroom on the corner of the house for fear the tree would fall on the house and crush her. That is a large part of the reason why she moved from the home. She said the person she spoke to knew the dead tree was there and it would be taken care of "very soon." So it has now been over a year that you have known of this hazard to my house and to your tenants. I feel you having not been speaking the truth when you said it would be taken care of very soonWhat is the name and number of your tree cutter. I want to call and talk with them? Also, when I google your company and read the reviews I see of the comments are negative. Some are very, very negative. It appears your company makes a habit of not responding to maintenance issues of your tenants This problem would be so easy to remedy. It makes no sense to me why you don't spend the money to have the tree cut down. It will be very expensive for you and the owner of the house if the tree falls on either of the houses adjacent to it Sincerely, *** *** cc Revdex.com

March 21, Revdex.com of Wisconsin Attn: *** *** WGreenfield Avenue Milwaukee, WI 53214 RE: Complaint #*** (*** **) Dear Stacy, I have reviewed *** **’s complaintOrder number (invoice number 65454551) for product number CQ(size
3.0) shipped 3/8/via USPS with a tracking number of 9405510200839118840811. We apologize if the package was not de**vered. This concern has been investigated per Mr**’s previous contact with usA credit card refund of $has been requested today, 3/21/Thank you for your time*** *** Eastbay Customer Service