R.C. Schwartz & Associates, Inc.

Revdex.com:
I have reviewed the response made by the business in refe***ce to complaint ID ***, and have determined that this does not resolve my complaint. For your refe***ce, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
** ***

July 12,
Revdex.com of
Wisconsin
Attn: *** ***
WGreenfield Avenue
Milwaukee, WI 53214
RE: Complaint #*** (*** ***)
Dear ***,
I have reviewed Ms***’
account information. Order number
shipped 6/30/
via UPS with a tracking number of 1ZW682R10365698785. Unfortunately, tracking information was not
immediately updated via UPS; therefore, we were unable to provide any delivery
information at the time Ms*** called our Customer Service Department
Our main priority is to provide the
ultimate in customer service to everyoneWe do apologize if we have not met
this priority during her experience with us.
A $Gift Card was
emailed to Ms*** on 7/9/for any inconvenience regarding the shipment
Tracking results via
ups.com indicate the package was delivered by UPS on 7/11/at 2:PM
We hope Ms*** has
received the shoes and is satisfied with the product
Thank you for your time
*** ***
Eastbay Customer Service

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactoryThanks for your help.Ed *** to me.
Regards,
*** ***

To whom it may concern,*** *** has taken the position that a tree is hazardous because he had a company give their opinion that it is dyingHow a dying tree is hazardous and is going to come crashing down at any moment is beyond comprehension. We also have had the tree looked at and in our experts opinion the tree should be taken down at some point but it does not pose any immediate danger at this point of crashing down and killing or maiming anyone. The tree has been contracted to be taken down and the job will be completed this FallFor the record it has not been a year but since last SpringI find it inexcusable that *** *** has taken some personal vendetta against my company based on hearsay and a biased opinion from a company that he hired that was trying to drum up more businessAlso, contrary to what he said about the former tenant moving because of having anxiety sleeping in her bedroom the truth is she could not afford the property any longer because two of her roommates were movingWhat he fails to accept is that we are the property management company that is contracted to oversee this property and we do not own it! The decision to takedown the tree in question is not mine but the owner of the property and she has chosen to use this contractor because he will do it at a price she is able to pay, this price is predicated on him fitting it when his schedule permitsPlease note that the tree in question is only about thirty feet tall, just barely over the roof line so I think *** ***’s position is extremely over exaggerated.In conclusion *** ***’s last statement concerning our Google reviews is petty at best! I think it totally unconscionable that people can write whatever they want online then post it and somehow that becomes fact without any accountability or proofI have been in this business for thirty-five years and I have only been in small claims court five times after doing thousands of leases because we do everything possible to provide a good quality service but unfortunately you cannot make everybody happy.RespectfullyRobert CSchwartz

June 19, Revdex.com of Wisconsin Attn: *** *** WGreenfield Avenue Milwaukee, WI 53214 RE: Complaint #*** (*** ***) Dear ***, I have reviewed the additional information Mr*** provided regarding the discount appearing on the order review screen prior to submitting the order. I was also able to access the order prior to downloading into our system. The $discount does appear within the order confirmation. However, once the order downloaded into our system, the product was recognized as an item “excluded from discounts” and the discount was not applied to the orderWe are unable to apply the discount towards a new order for the product due to the exclusionAs compensation due to this discrepancy, I have requested a Gift Card in the amount of $to be emailed to Mr***. He can expect the emailed Gift Card to arrive within 24-hoursThank you for your time*** *** Eastbay Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** Hi, just to let you know that I still haven't received the package and the address is correct, unless they made a mistake, but it's the correct address the one I gave because I purchased like items with Zales and amazon and I received them, without problem, please let me know if anything, good day

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***If the package lost during the transfer from forwarder to the destination that's not your responsible but the lost issue happen from the website to the forwarder location.You told me the goods was arrived,but may I ask who's the receiver,do you have the signature of the receiver?Can you show me the evidence?Please pay attention to this and reply me.You suggested me let the forwarder follow this,I did this but that was in vain.The address of the forwarder and the private are all US's address.If you think you always provide the service with different level why don't you refuse the delivery at the first?Your service is not equal to the value of your get.You accepted the delivery service within hours after I paid this,but when I ask the tracking of the goods even emails I got no reply.Is that the service role of Eastbay? If you can not provide the fair service please do not publish your any news of your corporation.See attached,the express co-operate corp is you,now what I am need is:1,show me the signature of receiver 2,If no signature means the goods is missing 3,If the lost goods issue is confirmed please return the payment to me.You are the responsible ones for the goods,you must help me to close this issue.Here,wait for your prompt reply!

February 2, 2017 Revdex.com of Wisconsin Attn: Bradley *** WGreenfield Avenue Milwaukee, WI 53214 RE: Complaint #*** (Sylvia ***) Dear Bradley, We have not received the return of product number *** - Eastbay Cargo Fleece Shorts from Ms***’s original order number *** from 7/23/16. We have only received the returned shorts from the no charge replacement order that was shipped to her. That is the reason why no refund has been issued.Since Ms*** has informed us that she did also return the shorts from the original order, I will consider them lost as they have not been processed by our Returns Department.I have requested a credit card refund of $today, 2/2/17. The refund amount includes $for the price of the shorts plus $sales tax.Our main priority is to provide the ultimate in customer service to everyoneWe do apologize if we have not met this priority during Ms***’s experience with us. A $gift card is on its way to her via email. We do appreciate her business and would like you to give us another chance in the future.I have also emailed Ms*** today to inform her of the refund and gift card offer.Thank you for your timeJane *** Eastbay Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I RECEIVED NO REFUND ON MY CREDIT CARDVISA CHASE I DID CALL AND WRITE TO EASTBAY AND THEY KNOW THIS I WROTE INSIDE THE SNEAKER BOX WITH THE LABEL AND RETURN THAT THEY WERE SCUFFED , USED WHEN ARRIVING TO ME AND MORE ISSUES WITH THEM THIS IS NOT OK, AND AGAIN, NO GIVEN TO US WHAT THEY DID EMAIL IS THAT THEY WERE ONLY REFUNDING A PORTION OF TOTAL PAID DO NOT BELIEVE THEIR FALSITIES To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Thank youAccording to my lawyers they are slandering be and committing fraud, this will be easy to winGood luck! I will also let them know on a recorded line the use of the N word tooRegards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

September 11, 2015*** *** ***
*** *** ***
*** ** *** ***
*** ** *** RE: Case #*** * *** ***Dear ***,I have attached our response to this complaint.Thank you,*** *** *** ***Eastbay

January 18, 2017 Revdex.com of Wisconsin Attn: Stacy *** WGreenfield Avenue Milwaukee, WI 53214 RE: Complaint #(Jonathan R*** Dear Stacy, I have reviewed the information in MrR*** accountThe taxed products have now been updated on our web site. Those specific products will no longer be charged sales tax as they are also suitable for everyday use; therefore, are tax exemptMrR*** has dropped the PayPal disputeA PayPal refund of $for sales tax was requested today, 1/18/17. We do appreciate MrR*** business and hope to serve him better in the futureThank you for your timeJane M*** Eastbay Customer Service

January 30, 2017 Revdex.com of Wisconsin Attn: *** *** WGreenfield Avenue Milwaukee, WI 53214 RE: Complaint # *** (*** ***) Dear ***, I apologize for the delay in responding as I did not receive the previous notificationsI have
reviewed the information in Mr***’s accountWe did receive a credit card "authorization" in the amount of $on 10/8/for order number However, the order was cancelled on 10/10/per his requestHis credit card was not actually charged. The "authorization" is then released and funds are available for his useAll banks have their own time limits in regards to how many days go by that an authorization isn’t deposited against and release the funds back to the customer’s accountThis was only an authorization. No charge posted to his account, per our Payment Verification Department. If Mr*** is showing something different with his bank, he needs to dispute those charges with his bank. Thank you for your time*** *** Eastbay Customer Service

February 21, 2017 Revdex.com of Wisconsin Attn: *** ***WGreenfield Avenue Milwaukee, WI 53214 RE: Complaint #*** *** *** Dear ***, I do apologize for any disappointment regarding the condition of the shoe box upon delivery.MrHosein has
previously contacted us regarding this concern and instructions were provided to him.The only resolution for Mr*** is to visit a Champs Sports retail store and return or exchange the shoesThe acceptance of the returned product is up to the Champs Sports store associate Thank you for your time*** ***
Champs Sports Customer Service

January 26, 2017 Revdex.com of Wisconsin Attn: Stacy ***
*** ** *** ***
*** ** ***
RE: Complaint #*** (Michelle ***) Dear Stacy, I have reviewed Michelle ***’s account.I apologize for any disappointment regarding the fit of
the Nike Women’s Club Fleece HoodyOur main priority is to provide the ultimate in customer service to everyoneI also apologize if we have not met this priority during her previous contact with us regarding the return or exchange process.Unfortunately, the hoody is no longer available. I have requested a credit card refund of $today, 1/26/17. The return of the product is not necessary.Thank you for your timeJane *** Eastbay Customer Service

March 5, Revdex.com of Wisconsin Attn: *** *** WGreenfield Avenue Milwaukee, WI 53214 RE: Complaint #*** *** *** Dear ***, I have reviewed MsFrancis’ commentsOrder number *** was processed and shipped 2/21/to the address
requestedWe apologize for any disappointment regarding the delivery error by UPS and the delay in receiving the packageThe returned order number *** was processed on 3/2/18. A credit card refund of $has been requested for the returned productsA credit card refund of $for the original shipping and handling charge has also been requested on 3/2/Our main priority is to provide the ultimate in customer service to everyoneWe do apologize if we have not met this priority during MsFrancis’ experience with us. Thank you for your timeJane Martin Footaction Customer Service

August 28, 2017 Revdex.com of Wisconsin Attn: *** *** WGreenfield Avenue Milwaukee, WI 53214 RE: Complaint #*** (*** ***) Dear ***, I have reviewed Mr***’s commentsI apologize for any disappointment regarding the condition of
the Nike Metcon DSX Flyknit shoes he has receivedMr*** may return the shoes to us per the instructions provided via the following link: http://www.eastbay.com/customerserv/help:returnUsInternational/ He may also print a Return Form via that linkI have requested a UPS Return Label as well as a copy of his invoice to be sent to him via emailThe time for the return to reach us and be processed is approximately 10-business days from the date it was returnedA $Gift Card has been sent to Mr*** on 8/27/per his previous contact with us. Our main priority is to provide the ultimate in customer service to everyoneWe do apologize if we have not met this priority during Mr***’s experience with us. Thank you for your time
*** *** Eastbay Customer Service

November 13, Revdex.com of Wisconsin Attn: *** *** WGreenfield Avenue Milwaukee, WI 53214 RE: Complaint #*** (*** ***) Dear ***, I have reviewed *** ***’s brief complaintThe refund differential of $is the sales tax amount charged on
the $shipping and handling charge on the original orderThe original order was charged as follows: Products: $Sales Tax: $Shipping/Handling: $Order Total: $The refund was processed as follows: Products: $Sales Tax on Products: $Less SmartLabel Charge: $Total Credit Card refund: $The original shipping charge of $included sales tax of $Upon processing the return, the shipping and handling including sales tax on shipping is not refundableThank you for your time*** *** Final Score Customer Service