R.C. Schwartz & Associates, Inc.

October 6, 2017Revdex.com of Wisconsin Attn: [redacted] 10019 W. Greenfield Avenue Milwaukee, WI 53214  RE: Complaint #[redacted]  ([redacted])Dear [redacted], I have reviewed Mr. [redacted]’s comments.The Brooks Pureflow 6 shoes were inspected by our Returns...

Department.  The shoes were unacceptable as a return as they had been worn and were dirty; therefore, were returned to Mr. [redacted] on 10/2/17.Mr. [redacted] may review our Return Policy via the following link:https://www.eastbay.com/customerserv/help:returnPolicy/The following information is included within our Return Policy:Return/exchange merchandise must be unworn and in new condition with original tags.Thank you for your time.[redacted] Eastbay Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.When I spoke to someone regarding exchanging my shoes for a different size I was told I could exchange within 90 days. I purchased a different shoe in a smaller size since the one I originally purchased was no longer available in the size I wanted. I did this before the return was submitted because I was worried the correct size of the other shoe would also be sold out by the time I got my return taken care of. The person on the chat said I could then return my shoe that was too big within 90 days and said nothing about them having to be in perfect condition. It did not even occur to me to think that if someone is allowed 90 days to return a shoe that they would not be able to wear the shoe to adequately determine if the shoe was going to work for them. I was even told there is a 30 day fit guarantee, but apparently customers are not actually allowed to wear the shoe to determine if they fit or not. This makes no sense to me and I would not have purchased a replacement shoe if this was the type of response I was going to get. I would think a large business such as Eastbay would apologize for the person who spoke to me on chat not explaining their policy properly and give me a refund.   
Regards,
[redacted]

January 30, 2017   Revdex.com of Wisconsin Attn: [redacted] 10019 W. Greenfield Avenue Milwaukee, WI 53214  RE: Complaint # 11860761 (Starr A[redacted] Dear [redacted],  I apologize for the delay in responding as I did not receive the previous notification. I have...

reviewed the information in Starr A[redacted]’s account.  I apologize for any disappointment regarding the cancelled order due to the unavailable product. Upon cancellation of an order, an email notification is sent to the customer.  We do not call the customer to inform them of the cancellation. The payment method used for the order was PayPal.  We are unable to apply that credit towards another order. A PayPal credit is issued for the cancelled order and requires 24-48 hours to be requested by our Operational Support Department. The PayPal credit will appear in a customer’s account within 48 hours. A PayPal refund of $110.72 was requested on 12/6/16. Starr placed a new order on 12/12/16.  A discount of $25.00 was applied to the order per the promotion code entered.  We do only accept one promotion code per order. We do appreciate Starr’s business and hope to offer better service in the future. Thank you for your time. Jane Martin Eastbay Customer Service

August 29, 2017Revdex.com of Wisconsin Attn: [redacted] 10019 W. Greenfield Avenue Milwaukee, WI 53214  RE: Complaint #[redacted] ([redacted])Dear [redacted], I have reviewed Mr. [redacted]’s comments.I apologize for any disappointment regarding the backorder status of the requested...

product.  The order was cancelled on 8/6/17 per Mr. [redacted]’s request.  Since the order was canceled before being processed for shipment, Mr. [redacted]’s credit card was not charged. Any transaction appearing on his credit card statement is a pre-authorization ensuring that the credit card funds were available. Once the order has been canceled, the credit card hold typically lasts anywhere from 3 to 7 days, depending upon the bank’s policy. If the authorization is still pending as of this date, we would be happy to contact Mr. [redacted]’s bank to let them know the order was canceled and to release the funds. Mr. [redacted] may call our Payment Verification Department at ###-###-#### for assistance. The bank name, telephone number and fax number will be requested at that time:Thank you for your time. [redacted] Champs Sports Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This is fraud. How does a business not know how their own system work? Outside of call the verification department, who can't tell you anything, the executives are also brainless concubines? What kind of customer service is this that you can't tell a customer the exact reason an order can't be verified? What kind of machine or program makes decisions without a checks and balance system in place? 
Regards,
[redacted]

September 15, 2017 Revdex.com of Wisconsin Attn: [redacted] 10019 W. Greenfield Avenue Milwaukee, WI 53214  RE: Complaint #[redacted] Dear [redacted],  I have reviewed Ms. [redacted] comments. I apologize for any disappointment regarding the lost package via...

UPS.  Per Ms. [redacted] contact with us, a delivery investigation was requested via UPS.  The package was deemed lost; therefore, a Gift Card in the amount of $222.97 was issued to Ms. [redacted] via email on 8/29/17. On 9/1/17, the Gift Card was voided as we were contacted by PayPal advising Ms. [redacted] also filed a non-receipt claim with them.  If PayPal closed the claim in her favor, she would not be due the Gift Card.  Since the claim with PayPal was closed without reimbursement to Ms. [redacted], our Operational Support Department then requested a PayPal refund in the amount of $222.97 on 9/14/17. Ms. [redacted] may confirm that refund amount via her PayPal account. Thank you for your time. [redacted]
Foot Locker Customer Service

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  That is all I had requested from the get go and wish it wouldn't have got to this point but I appreciate the quick response to the Revdex.com complaint.  I have since checked their website and if an item is excluded, it no longer allows you to apply a promo code.  This was not the case when I placed the order, which is why it allowed me to apply the promo code and hence my complaint when Eastbay would not honor it when I followed up with them.  Thank you for honoring the sale as it was initially completed.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

January 18, 2017   Revdex.com of Wisconsin Attn: [redacted] 10019 W. Greenfield Avenue Milwaukee, WI 53214  RE: Complaint #[redacted] - [redacted] Dear [redacted],  I apologize for the delay in responding as I did not receive the previous notification. This order was...

placed in the account name of [redacted]. I have reviewed the information in [redacted]’s account. Order number 53800510 shipped 12/19/16 via UPS with a tracking number of 1Z5771401242950971. Tracking results do not provide delivery information; therefore, a delivery investigation with UPS was requested on 12/29/16.  The estimated processing time for the investigation is 10 business days. A credit card refund of $21.63 has been requested today, 1/18/17.  A $10.00 compensation gift card has also been sent via email to [redacted] at [redacted][email protected]. We do apologize for the delay in resolving this concern. Thank you for your time. [redacted] Eastbay Customer Service

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this I honestly feel Eastbay needs to relook over their policies on authorization holds and horrible customer care wait time while trying to reach them.  
Regards,
[redacted]

DO NOT RENT FROM THEM. He likes to use vulgar, unprofessional language and behavior and threatens harm towards tenants. Allows "on-site" managers to assault tenants as well as demolish tenant property without a care to the world. They do not negotiate with nobody. Refuses rent payments then takes you to court to evict you and force you to pay $700 for court costs and attorneys fees. Will not perform any maintenance and constantly breaks landlord/tenant laws.

When I complained about the septic backing up into my home and the sewage smell permeating both the inside and outside of my home I was told it was my issue to address. The following month I received a notice that my rent was being increased. I've been charged twice for the same months rent and when I called to bring the issue up and see about getting reimbursed I was told that I was a whiner with sticky fingers by Bob Schwartz. Bob is a bully, completely unprofessional, and will start yelling at you and calling you names if you ever have a problem with one of their rental properties. I have been renting from them for two years now and have yet to see any adherence or care for the laws made to protect consumers from slum lords such as RCSchwartz and associates. My power and water have been turned off without warning multiple times for reasons never brought to my attention. Every time I've seen a service vehicle of some sort on one of the neighboring properties. If you are a human with a heart Bob will dehumanize and abuse you. At this point I am actively afraid of Bob and the next round of abusive tactics he'll use on me. I am a divorced mother of one, I own a manufactured home on rented property. If I could afford to move my home I would rather than endure anymore abuse and neglect from the schoolyard type bullies at RCSchwartz and associates. Bob Schwartz is a disgusting woman hater who's proved himself void of any sense of humanity. Guarantee the positive review on here was not posted by an actual renter and has never had any real dealings with Bob.

To put it simply, R C Schwartz & Associates are the best people I have leased from in Spokane. I rented an apartment from them and they fully kept to the agreements in the lease, were always timely and kind about addressing issues that occurred, and demonstrated reliability in my opinion by having an actual office (a personal preference). We treated their apartment nicely and in response they treated us nicely. We did the final requested rug cleaning as requested and provided them with a real receipt (in addition to the clear results of the cleaning). In response to all of this we got our deposit back in full! (if I could bold that last statement I would). Truth is for those out there who are trying to get a more thorough idea of R C Schwartz & Assoc before they rent with them: from my personal experience they are not slumlords, they are good honest people.

I am not impressed with this rental company. They do not answer emails, which is a regular form of communication. [redacted] is rude and abrasive. They came up with extra charges when it was time to refund the deposit and would not call back when questioned why. They set up a way to pay online and did not disclose the fee to use this service, you find out after you pay. It was around $30! Never have I had a thank you from this company for my year of renting. Not recommending.