R.C. Schwartz & Associates, Inc.

I use my salary to buy gifts for my friends, but now didn't receive my goods，my family told me that the goods never arrivel at my house, I ask you to solve, because I believe that the credibility of your site! I have no patience, I request a full refund back to my bank account,

January 27, 2017 Revdex.com of Wisconsin Attn: Stacy *** WGreenfield Avenue Milwaukee, WI 53214 RE: Complaint # *** (Jia**ng **) Dear Stacy, I have reviewed *** *** account informationOur main priority is to provide the ultimate in
customer service to everyoneWe do apologize if we have not met this priority during his shopping experience with us. Upon viewing notes regarding his previous contacts with us, there was confusion as to the exact number of missing shoesDue to the weight of the package, I do agree that only two pair of shoes shippedI have requested a credit card refund of $239.97, today, 1/27/17, for the three missing shoes. I apologize for the delay in resolving this concernThank you for your timeJane *** Foot Locker Customer Service

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I wish EASTBAY or FOOTLOCKER website as soon as possible to give me the refund of $and $92.11, thank you.
Regards,
*** ***

I AM NOT HAPPY WITH EASTBAY'S RESPONSE BECAUSE THEY DID NOT PROVIDE A FEASIBLE SOLUTION AS A CONSUMER, I SHOULD NOT BE FORCED TO WORK WITH/SPEAK TO A RESOLUTION SPECIALIST THAT IS RUDE, DISRESPECTFUL AND UNPROFESSIONAL I FILED THE COMPLAINT BECAUSE I COULD NOT GET THE MATTER RESOLVED WITH THE RESOLUTION SPECIALIST FOR A COMPANY TO TELL ME THAT THERE IS NO OTHER OPTION OTHER THAN TO CONTINUE TO WORK WITH A RUDE, DISRESPECTFUL AND UNPROFESSIONAL INDIVIDUAL IS EXTREMELY SAD WHAT THEIR RESPONSE SAYS TO ME IS THAT I AM NOT VALUED AS A CUSTOMER I CANNOT IN ALL HONESTY DO BUSINESS WITH ANY COMPANY OR ENTITY THAT HAS SUCH LITTLE RESPECT FOR THEIR CUSTOMERS I INFORMED EASTBAY OF THIS AND THEY STILL REFUSED TO STEP IN AND TRY TO WORK TO RESOLVE MY ISSUE

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

November 10, Revdex.com of Wisconsin Attn: *** *** WGreenfield Avenue Milwaukee, WI 53214 RE: Complaint #*** (*** ***) Dear ***, I have reviewed Mr***’s additional commentsA delivery investigation was requested on 11/8/per Mr***’s contact with our Customer Service Department on that dateA credit card refund of $has been requested today, 11/10/17, for order number which has been considered a lost packageThank you for your time*** *** Eastbay Customer Service

February 27, B*** Business Bureau of Wisconsin *** *** ***
WGreenfield Avenue Milwaukee, WI 53214 *** *** *** *** ***
Dear ***, I have reviewed Mr*** commentsAll products are inspected by our Returns Department to determine whether they are in new condition and acceptable as a returnThey make the decision whether we will accept or decline a returned productWe received Mr*** returned shoes on 12/29/The shoes were dirty and had rocks embedded in the soles; therefore, unacceptable as a return and sent back to him on 12/29/On 1/4/18, Mr*** contacted us again and requested another UPS Return Label. That label was sent to the wrong email addressWe apologize for that errorOn 1/24/18, another return label was sent to Mr***Due to the unacceptable return status from 12/29/17, the label should not have been sentWe then received the returned shoes again on 2/15/Our Returns Department accepted the shoes as a “used product” and issued a Gift Card in the amount of $Due to the condition of the shoes, the only form of reimbursement offered was a Gift CardWe are unable to issue a refund for the returned shoesOur main priority is to provide the ultimate in customer service to everyoneWe do apologize if we have not met this priority with Mr*** shopping experience with usThank you for your time*** ***
Eastbay Customer Service

March 10, Revdex.com of Wisconsin Attn: *** *** WGreenfield Avenue Milwaukee, WI 53214 RE: Complaint #*** (** ***) Dear ***, I have reviewed Mr***’s account informationThe order shipped to the address requested on 3/3/via USPS with a
tracking number of Tracking results via usps.com indicate the package was delivered 3/6/at 9:AM and left with an individualThere is no signature provided; nor was a signature required for deliveryThe delivery address is a freight forwarding company. We do not investigate packages sent to freight forwarding companies. Mr*** will have to contact the freight forwarding company for assistanceNo further investigation will be done by Eastbay regarding this matterThank you for your time*** *** Eastbay Customer Service

March 30, Revdex.com of Wisconsin Attn: *** *** WGreenfield Avenue Milwaukee, WI 53214 RE: Complaint #*** (** ***) Dear ***, I did respond to ** ***’s concern on 3/10/The order shipped to the address requested on 3/3/via USPS with a tracking number of Tracking results via usps.com indicate the package was delivered 3/6/at 9:AM and left with an individualThere is no signature provided; nor was a signature required for deliveryThe delivery address is a freight forwarding company. We do not investigate packages sent to freight forwarding companies. Mr*** will have to contact the freight forwarding company for assistanceNo further investigation will be done by Eastbay regarding this matterThank you for your time*** *** Eastbay Customer Service

March 15, Revdex.com of Wisconsin Attn: *** Juedes WGreenfield Avenue Milwaukee, WI RE: Complaint #*** * *** *** *** Dear ***, I received your correspondence and reviewed the information in Mr***’s complaint. I appreciate him
bringing his concerns to our attention so we could look into them furtherI forwarded Mr***’s complaint to our team sales department and requested more information from *** and her supervisor, Tyler. When Mr*** spoke with ***, a quality assurance agent was monitoring the call. She confirmed that *** gave accurate information about our decoration process to the customer. He did not provide *** the custom logo for the order until 3/8, which caused a delay in getting the artwork produced. Once the artwork was given to *** she submitted it to our art team and it was produced within our 24-hour turnaround timeBoth *** and the quality assurance agent confirmed that *** never promised or guaranteed a delivery time to Mr***. They did state that he was not pleased with her responses and requested to speak with leadership, who provided him with the same informationMr***’s account notes, which were documented following his calls, state that he was advised that decorated orders can take weeks or longer to receive, and that we could not guarantee an in-hand date of 3/Thank you for your time*** Customer Care Supervisor Eastbay/Foot Locker

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowI have contacted them and the case is closed please issue a refund
Regards,
*** ***

December 5, Revdex.com of Wisconsin Attn: Stacy *** *** ** *** *** *** ** *** RE: Complaint #*** (Gary ***) Dear Stacy, I have reviewed Mr***’s additional commentsI have contacted our Circulation Operations Manager who has confirmed Mr***’s account information has been deletedThank you for your timeJane *** Eastbay Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I have not been contacted within the hour time phrase that eastbay has notedI definitely want the item I purchased and an an immediate update.
Regards,
*** ***

January 12, 2017   Revdex.com of Wisconsin Attn: [redacted] 10019 W. Greenfield Avenue Milwaukee, WI 53214  RE: Complaint #11815375 (Damon S[redacted]
Dear [redacted],  I apologize for the delay in responding as I did not receive the first notification. I have...

reviewed the information in Mr. S[redacted]’s account. Mr. S[redacted] contacted us multiple times prior to us receiving his returned product number 154874C – Converse All Star Alpha Mid (size 10.0).  We advised him to allow the necessary time for the return to be received and processed.  Per Mr. S[redacted]’s call on 11/9/16, an exchange order number 53265933 was placed at no charge for product number 154873C – Converse All Star Alpha Mid (size 9.5). We received his returned product on 11/15/16 and it was processed as no credit due since the exchange order was previously sent. The time for a return to reach us and be processed is approximately 10-14 business days from the date it was returned. We apologize for the delay. Thank you for your time. Jane Martin Eastbay Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
In reply, Ms. [redacted] did not meet expectations in her "detailed" notes as described by Ms. [redacted] to erratically denounce that I was "angry" in addition Ms. [redacted] failed to clearly communicate during the call that the reason the $25 redemption promotional code is invalid is due to a previous sale purchase and redemption code applied. I conclude, as a result, Ms. [redacted] demonstrated a lack of professionalism by ending the call in dead silence for more than 20 minutes after I had completed my statement. Ms. [redacted] never further acknowledged the consumer which presumably was perceived as Ms. [redacted] disconnecting the call. Due to the outcome of this resolution, I will no longer patronize neither will I recommend Eastbay or Champs to others in the near future.
Sincerely,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11989790, and find that this resolution is satisfactory to me. 
Regards,
Jaime R

November 10, 2017 Revdex.com of Wisconsin Attn: [redacted] 10019 W. Greenfield Avenue Milwaukee, WI 53214  RE: Complaint #[redacted] ([redacted]) Dear [redacted],  I have reviewed Ms. [redacted]’s comments. The returned product number 55908411 – Nike KD 9 shoes (size 5.5) were...

inspected by our Returns Department. The shoes were unacceptable as a return as they were dirty, cat or dog hair was inside the shoes and the shoe label inside was worn off. We are unable to restock shoes in that condition for resale. Ms. [redacted] may review our Return Policy via the following link: https://www.eastbay.com/customerserv/help:returnPolicy/ Our Return Policy states: “Return/exchange merchandise must be unworn and in new condition with original tags.” Our main priority is to provide the ultimate in customer service to everyone. I do apologize if we have not met this priority per Ms. [redacted]’s contact with our Customer Service Associates who provided her with the return status. We are unable to issue a refund per Ms. [redacted]’s request due to the condition of the shoes. Thank you for your time. [redacted] Eastbay Customer Service

January 26, 2017   Revdex.com of Wisconsin Attn: Bradley [redacted]  RE: Complaint [redacted] (Leeann [redacted]) Dear Bradley,  I apologize for the delayed response as the previous notification was not received. I have reviewed Ms. [redacted]’s account. A credit card refund of $64.19 was requested on 9/8/16 per her contact with us on that date. The refund compensates her for the order she did not receive. Thank you for your time. Jane [redacted] Eastbay Customer Service