Realty III, Inc.

Hello ***, Thank you for reaching out to us to share your concern with your recent experience when posting a review on choicehotels.com I can see this matter is important to youWhen leaving a review on ChoiceHotels.com your review goes through a moderation period of hours
before bring approved or rejectedEach review that is posted must undergo this moderation to ensure it meets the standards of our community guidelines < https://www.choicehotels.com/about/hotel-reviews/guidelines> I hope you’ll give us another opportunity to show you a better experience with the Choice Hotels brandsIn the meantime, please don’t hesitate to give us a call at ###-###-#### and we’ll be happy to help We look forward to having you back! Jamie C*** Coordinator, Executive Customer Relations Reputation Management tel ###-###-#### fax ###-###-#### *** CC TN***

Dear ***, I'm writing on behalf of the Executive Customer Relations Department of Choice Hotels International. We received your comment submitted via the Revdex.com, and are following up with you regarding your recent experienceThe comments and suggestions that we receive from our guests are important to usThus, your willingness to share your concerns are genuinely appreciatedIn addition, we would welcome the opportunity to speak with you personally, with a view to hopefully addressing these matters to your satisfactionIf you would be so kind as to call our office at ###-###-#### at your convenience, we will be delighted to assist youSincerely, Kari SExecutive Guest Services tel ###-###-#### fax ###-###-#### [email protected] E Mayo Boulevard Phoenix, AZ ChoiceHotels.com CC: ***

Dear ***,I'm writing on behalf of the Executive Customer Relations Department of Choice Hotels International. We received your comment submitted via the Revdex.com, and are following up with you regarding your recent experience with your smoking charge.The comments and suggestions
that we receive from our guests are important to usThus, your willingness to share your concerns regarding your experience with the hotel staff regarding your client’s reservation with the *** Inn in Merrillville, IN is genuinely appreciatedAs each of the hotels within our franchise system are individually owned and operated, your comments were forwarded to their management. To further resolve this will be between you and the hotel.We trust that you will look upon these matters as isolated incidents that are not indicative of the exceptionally high standards of service and hospitality that our hotels are known to offer. If you have any further questions or concerns, please feel free to contact us at ###-###-#### or email us at [email protected] and refer to ***.Sincerely,Paula MExecutive Guest Services tel ###-###-####fax ###-###-####

From: Jamie C***Date: Wed, Dec 30, at 1:PMSubject: Complaint ***To: "***@myRevdex.com.org" Hello ***, I received an email stating that the Revdex.com never received a response for this complaint Our Choice
Privilege department has returned all of the guest’s expired pointsI am unable to respond on the websitePlease add the response manually. Thank you, Jamie C***Coordinator, Executive Customer RelationsReputation Management tel ###-###-####fax ###-###-####***@choicehotels.com CC *** ***

Hello *** ***, it is my pleasure to assist you. My name is Paula and I am writing on behalf of the Executive Customer Relations Department of Choice Hotels International. We are concerned about the problems you recently experienced with regards to our Lowest Price Guarantee
policiesI am writing to thank you for taking the time to bring these concerns to our attention via your comment submitted to the Revdex.com.Choice Hotels International’s goal is to provide quality accommodations and dependable service to all of our guests. In this regard, and to insure accuracy, our Best Internet Rate Guarantee program has certain terms and conditions which must be adhered toOn www.choicehotels.com the terms and conditions state that **A “third party website” is a website that is not owned by Choice or a Choice franchisee that (i) sells Choice’s inventory of rooms directly to consumers, (ii) provides a confirmation of a completed reservation at the time of completion of such reservation, and (iii) that does not require membership or loginSearch engines, such as Google and Kayak, are not third party websites. Again, we want to thank you for taking the time to share your concerns with usWe want Choice Hotels to remain your first choice when you travelWe look forward to serving your future lodging needs. Sincerely, Paula Coordinator, Executive Customer Relations Reputation Management tel ###-###-#### fax ###-###-#### [email protected]

Dear *** ***, I'm writing on behalf of the Executive Customer Relations Department of Choice Hotels International. We received your comment submitted via the Revdex.com, and are following up with you regarding your recent experienceThe comments and suggestions that we
receive from our guests are important to usThus, your willingness to share your concerns regarding your experience is genuinely appreciatedEach of the hotels within our franchise system are individually owned and operated. Once you have checked out of the hotel, we can forward your concerns to the management of this hotel and ask that they respond to this matterWe trust that you will look upon these matters as isolated incidents that are not indicative of the exceptionally high standards of service and hospitality that our hotels are known to offer. If you have any further questions or concerns, please feel free to contact us at ###-###-####Sincerely, Kari SExecutive Guest Services tel ###-###-#### fax ###-###-#### [email protected] E Mayo Boulevard Phoenix, AZ ChoiceHotels.com CC: ***

*** ** , I am writing to
follow up with you regarding your complaint that was filed with the RevDex.com concerning a reservation that was booked for Choice Hotels At Choice Hotels we are on a mission to provide exceptional
service to every person that chooses
our brand to accommodate their lodging
needsWe always strive to do better, and your communication helps us maintain
a higher standard of quality control
We have received your inquiry via the Revdex.com and want to thank
you for reaching out to us at the Choice Hotels Executive Desk of Customer
Relations.It means a lot that our guests are willing to share their experiences with our brand both positive and negative We know this is important to you, and we hope you’ll see this as an isolated incident and not what you can usually expect from our great hotels As it turns out there was a system inquiry done and we have come to find that two rooms were selected prior to being shown a checkout page that also displayed two rooms were being reserved and not one This checkout page also displayed the terms and conditions of this reservation which are no cancellations and non changeable . I apologize if this causes any inconvenience and if there is anything else you would like to talk about, or wanted to let us know , I would be happy to assistJust give me a call at ###-###-####.Highest Regards,De’ Carlo H***Coordinator, Executive DeskReputation Management Departmenttel ###-###-####fax ###-###-####Email : ***@choicehotels.com

Good evening, *** ***, My name is Bryce and I'm writing from the Executive Customer Relations Department of Choice Hotels InternationalWe received your comments submitted via the Revdex.com, and are following up with you regarding your recent experienceThe comments and
suggestions that we receive from our guests are important to usThus, your willingness to share your concerns regarding the unauthorized use of your personal credit card after speaking with one of our agents is genuinely appreciatedWe are relieved to hear that you were proactive in contacting your financial institution regarding this matter, as fraud is a very serious issueI will be in contact with you shortly regarding this case so we can begin an investigation on our endAt Choice Hotels we are on a mission to provide exceptional service to every person that rests their head in one of our bedsWe hope you’ll give us another opportunity to show you a great experience with the Choice Hotels brands Take Care, Bryce K*** Coordinator, Executive Customer Relations Reputation Management tel ###-###-#### fax ###-###-#### CC: ***

[redacted]
  I'm writing on behalf of the Executive Customer Relations Department of Choice Hotels International.  We received your comment submitted via the Revdex.com, and are following up with you regarding your recent experience. I am sorry to hear that you are rejecting this response.  Our notes indicate you have been in contact with our executive office and we were trying to get this worked out for you. If you would like to discuss this further, please contact our office at [redacted] and we’d be happy to assist you.   Sincerely,   Kari [redacted]
 
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[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Assuming I do in fact receive the promised refund.
Regards,
[redacted]

Good morning[redacted], My name is Bryce and I'm writing from the Executive Customer Relations Department of Choice Hotels International. We received your comments submitted via the Revdex.com, and are following up with you regarding your recent experience. I am extremely...

disappointed to hear of your shortfalls and inconveniences. The comments and suggestions that we receive from our guests are important to us. Thus, your willingness to share your concerns regarding your experience with cancelling a prepaid reservation is genuinely appreciated. While there is no way we can refund a non-refundable reservation, we are more than happy to discuss your grievances with this reservation type and talk about ways this can be avoided both with Choice Hotels as well as other hotel chains that offer Prepaid reservations. I would welcome a chance to catch up with you when you have a minute to spare. Your concerns have been documented on Comment ID 8807613. You can reach me at ###-###-#### or at [email protected]. Our Executive Office is open from 7:00AM until 6:00PM Central and I will be here until the moment we are closed. I look forward to hearing from you! Take Care, CC: [redacted] Tell us why here...

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear [redacted], My name is Jose and I am writing on behalf of the Executive Offices of Choice Hotels International regarding your upcoming reservation at the Sleep Inn Gateway in Savannah, GA. I would like to thank you for your message and contacting us regarding the rate concerns. Our records indicate...

you spoke with my colleague, Kevin, today and he has assisted with confirming your reservation at the rate you were quoted for your stay. Your comments are on record under reference number [redacted]. If you should have any additional questions or require further assistance, please feel free to e-mail us at [email protected] or call us at ###-###-####. Sincerely, Jose A. Executive Guest Services [email protected] tel         ###-###-#### fax        ###-###-#### 6811 E Mayo Boulevard Phoenix, AZ 85054 ChoiceHotels.com CC: [redacted]

This is in response to your letter dated 05/29/2015 with Case ID # [redacted]. We have carefully reviewed and investigated the matter and would like to present our findings as follows:• We did have a reservation for Mr. [redacted]. However, it was for arrival on 6/7/2015 and not 05/24/2015 the day he...

actually arrived at the hotel and demanded a room that he had booked. (Please see confirmation attached)• The reservation made by him was at a restricted rate and came with the following stipulation: "It is an advance purchase room that cannot be cancelled or changed. Full payment is charged at the time of booking and is non-refundable”. (Please see screen shot document attached.)As for the allegations, of rude behavior, by our staff are concerned, we would like to dispute them. It was merely the staff trying to explain to him the terms of the reservation he had made and that she could not therefore help any further. This obviously was not what Mr. [redacted] wanted, so he continued to verbally attack the young lady (staff) in question, The staff in question was so distraught that she called for her supervisor to help console her as she was very shaken by the attack on her.I am sorry for the inconvenience that was caused to him due to this restricted type of booking he made.Your understanding in this matter is sincerely appreciated.Sincerely,Sam S[redacted] General Manager

Dear Joan, I'm writing on behalf of the Executive Offices of Choice Hotels International.  We are most concerned about your recent experience at the Rodeway Inn in [redacted] and I am writing to thank you for taking the time to bring this matter to our attention. Your willingness to...

share your concerns and observations is genuinely appreciated. In addition, we would welcome the opportunity to speak with you personally, with a view to hopefully addressing these matters to your satisfaction. If you would be so kind as to call our office at [redacted] or by email at [redacted] we will be delighted to assist you. Please note that our office hours are Monday Friday, 7 AM to 6 PM Central Time.  Sincerely, Beckie  Executive Guest Services

Dear [redacted]: I'm writing on behalf of the Executive Customer Relations Department of Choice Hotels International.  We received your comment submitted via the Revdex.com, and are following up with you regarding your recent experience. The comments and suggestions...

that we receive from our guests are important to us. Thus, your willingness to share your concerns regarding your experience with the customer service agents and points.com is genuinely appreciated. Your comments have been duly noted by our office and forwarded on to the appropriate parties for review and corrective action.  We do show they have forwarded your concerns on to be rectified, and you would be receiving an email when this matter has been taken care of.We trust that you will look upon these matters as isolated incidents that are not indicative of the exceptionally high standards of service and hospitality that our hotels are known to offer.  If you have any further questions or concerns, please feel free to contact us at [redacted]. Sincerely, Kari SExecutive Customer RelationsReputation Management Choice Hotels International6811 E Mayo BoulevardPhoenix, AZ 85054ChoiceHotels.com CC:[redacted]                Kari SExecutive Customer RelationsReputation Management tel         ###-###-####fax        ###-###-####[email protected]                    ...⇄ 6811 E Mayo BoulevardPhoenix, AZ 85054ChoiceHotels.com CC: [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Thank you very much for taking care of my complaint seriously.  I appreciate it.
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response for now because the hotel refused to address the issues I raised in my complaint. Please see the E-mail I sent and the response I received from the "general manager" of the hotel. This may change if the issues are addressed and I actually receive a refund of $78.75.From: [redacted]  Sent: Wednesday, May 24, 2017 10:22 AM To: 'General Manager [redacted]' <gm.[redacted]@choicehotels.com>; '[redacted]' <[redacted]@yahoo.com> Subject: RE: Response At this point I am NOT accepting this response as it doesn’t address any of the issues I raised in my complaint. However the central office of Choice Hotels has tentatively  agreed to refund me the $78.75 since I was lied to by hotel staff being told I could come a day later without penalty but also want a comprehensive response regarding all of the issues I raised in my complaint including the understaffing of your front desk as well as giving us a room on the third floor when my wife is handicapped and has a handicap parking permit and was forced to walk up two flights of stairs several times being so far from the elevator. I am also dissatisfied that NOBODY has taken responsibility for what happened and that this E-mail Is signed GM (general manager) rather than somebody’s name My wife had both of her knees replaced and has stairlifts in our home. I RESERVE THE RIGHT TO DISPUTE  ALL OF THE HOTEL CHARGES WITH MY CREDIT CARD COMPANY DISCOVER BUT WILL NOT DO SO IF THESE ISSUES ARE ADDRESSED. [redacted] and [redacted]Spring Valley NY [redacted].com###-###-####  From: General Manager [redacted] [mailto:gm.[redacted]@choicehotels.com] Sent: Wednesday, May 24, 2017 7:00 AM To: [redacted] <[redacted].com> Subject: Response Hello [redacted], On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. All the charges were correct and If you any questions please let me know. Sincerely, GMRegards,
[redacted] And [redacted]  [redacted]

Dear [redacted], My name is Jose and I am writing on behalf of the Executive Offices of Choice Hotels International in response to your comments and feedback provided via the Revdex.com for your upcoming reservation at the Econo Lodge Inn & Suites in Montgomery, AL.  Please allow...

me to extend my apologies for any frustration and inconvenience you have experienced regarding this reservations non-cancellable and non-refundable policy. We would be happy to discuss this with you further. Please feel free to e-mail us at [email protected] or call us at ###-###-####. When contacting us, please provide reference number [redacted]. We look forward to speaking with you soon. Sincerely, Jose A. Executive Guest Services [email protected] tel         ###-###-#### fax        ###-###-#### 6811 E Mayo Boulevard Phoenix, AZ 85054 ChoiceHotels.com CC: [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
Dear sir/madam:  I am rejecting this response because:  There are two problems with Choice Hotels' reply.  First, it's WRONG.  The issue I am dealing with regards a stay on MAY 18, 2015, which was clearly made through Choice Hotel's web site AND granted 890 points by the company (therefore considered a "qualifying stay").  While I did stay at a Choice brand hotel in June (after the promotional offer had expired) booked through a third-party (in Independence, Missouri -- which is what they seem to be looking at), my claim is against Choice based on an e-mail promotion stating I had to stay before the end of May (therefore the June stay wouldn't count to begin with) in order to earn enough points for a free night's stay.  I did as the e-mail requested.  This stay was booked through Choice's web site for a stay at the Clarion Hotel in Merrillville, Indiana on May 18, 2015 -- booked online through Choice and NOT a third-party site, and within the time limit.  Therefore, it qualified as a "bonus point stay."  Choice knows this because this particular stay was given points -- just not the bonus points offered through the promotional e-mail.  It is those promotional bonus points that I am disputing and requesting before I will consider this "resolved."Secondly, and more troubling, this completely contradicts what Choice representatives told me when I spoke to them by phone at approximately 1:10 p.m. eastern time on July 21.  During that conversation I was told that the reason I didn't get the points is because I booked BY PHONE WITH CHOICE, which, according to them, negated the terms of the promotion.  (After I booked online I phoned the hotel in Merrillville direct to assure that an accessible room on the first floor was available [because that hotel, the Clarion in Merrillville, doesn't have an elevator, which I know from numerous stays there].  At the time I spoke with them by phone, they claimed that telephone call negated the terms of the e-mail agreement, which is preposterous.)  Now they're claiming that I didn't book through Choice at all.  This is only making matters worse.  I don't like being lied to, and I don't like a runaround.  They seem to be making up different excuses to avoid providing the points they offered because I took advantage of the promotion.  First they said I booked it with Choice by phone, and now they're claiming I didn't book it through Choice at all. I stand by my original demand that Choice abide by the advertisement they sent and credit my account with the bonus points for the May 18, 2015 stay at Merrillville, Indiana's Clarion Hotel. 
Regards,
[redacted]