Rebel Circus

I PLACED A ORDER ONLINE FOR AROUND FEB ** ITEMS WERE SHIPPED IN DIFFERENT PACKAGES FIRST ORDER CAME AND THE BOX/PACKAGE WAS EMPTY-I CALLED SEVERAL TIME TO REACH A PERSON-THEY NEVER ANSER THE PHONES--I ALSO EMAILED--I TOLD THEM WHAT HAPPENED--THEY SAID THEY WOULD ISSUE A REFUND IN 5-DAYS--I WAITED OVER DAYS AND GOT THE REFUND DURING THAT TIME OF WAITING THE SECOND PACKAGE CAME -IT WAS LEFT OUT SIDE IN HEAVY HEAVY RAIN AND SNOW--I PICKED UP THE BOX AND THE BOTTOM FELL APART ALL THE ITEMS IN SIDE WERE LOOSE AND ALL DAMAGED FROM BEING OUTSIDE IN THE RAIN AND SNOW--I WAS SO UPSET--NO PACKAGE MATERIAL TO HELP PROTECT THE ITEMS--I GOT ON THE PHONE TIRED TO CALL BUT THE V.M BOX WAS FULL-I WAITED TIL NEXT DAY I CALLED AGAIN--PHONE JUST RANG AND RANG NO ANSWER SO THEN I EMAILED THEM--WAITED A DAY NO ANSWER BACK--CALLED AGAIN V.M BOX FUI EMAIL AGAIN WAITING FOR A REPLIE BACK--WAITED DAYS-NOTHING AT ALL--EMAILED AGAIN AND CALLED-- CALLING ALL I GET IS NO ONE ANSWER

Placed an order for a product on - Order still had not shipped so I emailed customer service to get tracking and see if it has shipped and received a reply that they would check into it and get me the tracking as soon as possible316- Have not received a tracking number or update on the order

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: After looking through my e-mails, the first free shipping offer I could find was on Which part of my order did not even ship until that dateAlso nothing was mentioned about some sort of credit for the broken umbrella In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

The shirt that was refunded did not have an extra shipping charge since both shirts were coming from same placeAnything under pound is the same price for shipping, which is why nothing was refunded for shippingYou received one shirt the second was no extra charge HW

Hello,I am uncertain what the issue isYou were refunded for this order on 4/*/Can you please look at your statement to clarify as we rounded this item and are not withholding it, the order was cancelled and payment was returned.Thank you,**

All shipping costs are defined prior to placing orderThis is not hiddenOur vendors provide weights which may or may not be accurate and based on this is how the system calculates the costs which is defined prior to checkout completionIt's impossible for us to charge an amount other than the one definedPlease show us your receipt to address the issue and if in the unlikely event you were charged a different amount than the one defined, we will gladly refund Thank you, **

The returns policy are on our website which is standard protocolWe provide a seven day window for returns from the time the order is receivedThis is the time frame in which we should have been notified for the proper returns procedureThank you,RC

Please advise of the contradiction? Please reach out to [redacted]

I ordered and paid for clothing items online from Rebel Circus in January items arrived approximately weeks laterAfter another weeks I began emailing to enquire about the other 2, I was told that an enquiry would be raised with the [redacted] , and that the consignment could be anywhere between the origin and AustraliaUpon checking the tracking number, the [redacted] indicated that the parcel had arrived at facility in NY on [redacted] February No further details - this status has not changed, it seems obvious it has been lost at that faciltyRebel Circus however, when they bothered to reply to my emails claimed there was a lengthy process to be followed including investigating with Australian Customs, which seems ridiculous when by all available information the package never left the USI have requested more information numerous times, and finally asked for a refund to my credit cardAt that point I stopped receiving any responses from Rebel Circus altogether

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Photos prove that I was overcharged in shippingOne package was oz (As photo shows) and the other was oz ( As photo shows)The third photo shows that I was charged $which is $more than I should have beenI run my own successful business and know the cost of shipping itemsThis shows that they had the intention of keeping the extra shipping amountVery disappointedWill never buy from this company again In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

We are willing to provide a credit of $which would be the same price as when they were discountedHowever, we did not start offering free shipping until Christmas TimeWe will have our customer service rep [redacted] reach out to you now to fix the problemWe apologize but we lost a rep who did not advise us of this Thank you for your patience and understanding ***

I ordered itemsI requested the required ticket( [redacted] ) to return some of the itemsI sent the items back within hours like they require One item had to be returned to a warehouse at Hemet [redacted] ***  the other five items were sent to their other warehouse Pinky Pinups [redacted] ***  They refused to provide me a refund on the first item sent to the Pasadena CA locationThey claimed it was not able to be returned due to wear, because there was dust along the lines of the packaging where the shirt is foldedLines where their employee folded the item to put in the clear packagingThey sent that email on 4/ [redacted] and I instantly responded on the same dayI have not heard anything back about that item as of today 4/**I have heard absolutely nothing about the five items sent to the Fountain Valley CA warehouseBesides my response on 4/*, I have reached out to them on 4/ [redacted] and 4/**They have ignored m

I ordered and paid for clothing items online from Rebel Circus in January items arrived approximately weeks laterAfter another weeks I began emailing to enquire about the other 2, I was told that an enquiry would be raised with the ** *** ***, and that the consignment could be anywhere between the origin and AustraliaUpon checking the tracking number, the *** indicated that the parcel had arrived at facility in NY on *** February No further details - this status has not changed, it seems obvious it has been lost at that faciltyRebel Circus however, when they bothered to reply to my emails claimed there was a lengthy process to be followed including investigating with Australian Customs, which seems ridiculous when by all available information the package never left the USI have requested more information numerous times, and finally asked for a refund to my credit cardAt that point I stopped receiving any responses from Rebel Circus altogether

I made an order on the *** Feb for a Frida khalo skirt , however it's been one month and no item has arrived I have made contact by email questioning the whereabouts and I get an automated email Then in the automated email , it states to check with customs There is no location of my parcel and I've contacted revel circus again but no response , absolutely disgusting conduct to treat a consumer like this

I placed an order on Feb * and received an email with an order numberThe email stated that I would receive another email with my tracking numberIt has now been a week since then and I have not received an emailI have contacted them through the website time and I have also tried calling the number provided and I do not get any sort of answer and their voice mail is full

I PLACED A ORDER ONLINE FOR AROUND FEB **
ITEMS WERE SHIPPED IN DIFFERENT PACKAGES
FIRST ORDER CAME AND THE BOX/PACKAGE WAS EMPTY-I CALLED SEVERAL TIME TO REACH A PERSON-THEY NEVER ANSER THE PHONES--I ALSO EMAILED--I TOLD THEM WHAT HAPPENED--THEY SAID THEY WOULD ISSUE A REFUND IN 5-DAYS--I WAITED OVER DAYS AND GOT THE REFUND
DURING THAT TIME OF WAITING THE SECOND PACKAGE CAME -IT WAS LEFT OUT SIDE IN HEAVY HEAVY RAIN AND SNOW--I PICKED UP THE BOX AND THE BOTTOM FELL APART ALL THE ITEMS IN SIDE WERE LOOSE AND ALL DAMAGED FROM BEING OUTSIDE IN THE RAIN AND SNOW--I WAS SO UPSET--NO PACKAGE MATERIAL TO HELP PROTECT THE ITEMS--I GOT ON THE PHONE TIRED TO CALL BUT THE V.M BOX WAS FULL-I WAITED TIL NEXT DAY I CALLED AGAIN--PHONE JUST RANG AND RANG NO ANSWER SO THEN I EMAILED THEM--WAITED A DAY NO ANSWER BACK--CALLED AGAIN V.M BOX FUI EMAIL AGAIN WAITING FOR A REPLIE BACK--WAITED DAYS-NOTHING AT ALL--EMAILED AGAIN AND CALLED-- CALLING ALL I GET IS NO ONE ANSWER

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved by a credit issued for the product and order
cancelled
Sincerely,
*** ***

Email sent to Rebel Circus:
I just wanted to let you know that in all of my communications about my return and refund, that nearly two weeks ago they said they issued a refund, and only today did I receive an email regarding the refund It still has not reflected back in my account I am terribly disappointed in the way this company does business You said I had two days to return my item, and I returned it less than an hour from the time you stated this policy The fact that it took almost a month to even receive an email regarding my refund, and still not have my funds back is just awful I work in finance, with peoples money and customer service, refunds! Not only would I never purchase from this company again, but I will join the many many similar reviews that you have regarding issues with your company just doing bad business Which is so unfortunate, because you have wonderful product Your company is only as good as your people, and when customer service does not come first, growth and continued successs will not be the reward for what you sow into your customersI am full of grace, but I have never had issues like this before, not even closeFormer Customer,
Michelle

Never againI was told I would get refundedI have been waiting days and I haven't received my money yetThe customer assistance has even started ignoring my emailsI have paid 88$ for a dress I will never wear