Rebel Circus

Review: On *Oct. ** I ordered a dress from www.rebelcircus.com. Usually if there is none in stock, the company will notify you that they are on backorder. I contacted the company *Oct.[redacted] to see why the dress had not shipped yet. They told me that it was on back order for 2 weeks. I requested to cancel my order because I needed the dress for a function and it would not arrive in time. They agreed on *Oct. [redacted], and told me it would be cancelled and refunded.*Nov. ** I received an email saying that the dress I ordered had been shipped and attached was a tracking number. I checked with my bank and the refund never went through. Rebelcircus.com shipped the dress although I had a written and documented, numbered ticket stating that everything would be taken care of. I once again, I contacted the company to let them know of their error. 4 days later I received a note simply saying they were sorry, and giving no instructions for a return. I had to contact them further to see what to do with it once it arrived. They told me to contact them once it did. The dress arrived on *Nov.**,and I contacted them as instructed. I did not hear ONE word back for 5 days. I wrote them 3 times within those 5 days. FINALLY they sent me a return label on Nov. **. The dress was shipped BACK to them on *Nov. [redacted]. It is now Nov. [redacted] and I have heard nothing from them, and I have not received my refund. I am mostly frustrated by the fact that I have been getting the run-around for almost 2 months. I believe it should have been a problem that they should have tried to resolved with more promptness than they have. I am upset that I had to contact the company at every step to make sure things were being taken care of, only to be ignored for days, get unhelpful responses, and jump through hoops due to their mistake. I also have not received any confirmation that the SHIPPING charges will be refunded as well. I would hope that I am not charged shipping on an item I had a confirmed cancelation on.Desired Settlement: I would like a FULL refund of ALL charges on the dress, including, but not limited to, tax and shipping. ...And ultimately for the company to be aware of the disorganized way they run their company.

Business

Response:

Dear [redacted],

Review: I ordered online 2 items on October *, 2013 and 3 weeks later have only received 1 item. They have charged my credit card already and I am unable to cancel it. I have repeately called and no one ever answers nor gets back to me. Costumer support e-mailed me on Oct * and said my items were shipped. The after e-mailing a few more times on Oct ** I was told via e-mail that someone was looking into my order delay and I have not heard back. I e-mailed again on Oct** and still nothing. I cannot even get ahold of anyone there.Desired Settlement: I would like my credit card credited for the full amount.

Business

Response:

Dear [redacted],

Review: Rebel Circus charged me $10 for shipping of 2 items which came to 6 oz. The first package only cost $1.94 to ship and the 2nd was only $2.09. I know the shipping costs for each package because I run a successful clothing business that ships across the USA daily. I don't appreciate them refusing to refund me the extra money of mine that they are keeping. This is bad service for any business to keep money that doesn't belong to them.Desired Settlement: I want my $5.97 refunded that was charged.

Business

Response:

All shipping costs are defined prior to placing order. This is not hidden. Our vendors provide weights which may or may not be accurate and based on this is how the system calculates the costs which is defined prior to checkout completion. It's impossible for us to charge an amount other than the one defined. Please show us your receipt to address the issue and if in the unlikely event you were charged a different amount than the one defined, we will gladly refund.

Thank you,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Photos prove that I was overcharged in shipping. One package was 1 oz (As photo shows) and the other was 5 oz ( As photo shows). The third photo shows that I was charged $10.02 which is $5.97 more than I should have been. I run my own successful business and know the cost of shipping items. This shows that they had the intention of keeping the extra shipping amount. Very disappointed. Will never buy from this company again.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We refunded your $5.97 as per your request over two weeks ago as a courtesy. Your bill invoice is the only evidence to be provided and it is 100% correct and if you did not like the shipping charges, you should not have bought the items as it was defined prior to checkout. This matter has been resolved and closed as the refund was processed and completed weeks ago.

Review: I purchased two t-shirts from Rebel Circus on 10/**/13.

They only sent one t-shirt.

They never sent the other.

After about 15 e-mails they eventually issued a refund for the t-shirt, however they did not refund the shipping cost for that t-shirt.

I persisted with e-mails however they have stopped replying.Desired Settlement: I want them to refund the shipping cost for the t-shirt they never sent me.

Business

Response:

The shirt that was refunded did not have an extra shipping charge since both shirts were coming from same place. Anything under 1 pound is the same price for shipping, which is why nothing was refunded for shipping. You received one shirt the second was no extra charge.

Review: A dress was purchased by my wife Christi on line and confirmed on December [redacted] from Rebel Circus. My PayPal account was immediately charged in the amount of $24.20. A USPS tracking number was given and it only shows info received but does not show product has actually shipped. We have twice completed the on line customer service form with Rebel Circus and not received a response. We have made many phone calls and left messages with no response. We have sent messages on the Facebook page with no response. We would like our PayPal account credited back for this purchase that never shipped.Desired Settlement: Refund to our PayPal account

Business

Response:

We apologize for this oversight. Let us get in touch with the vendor to see why this has not shipped yet. Thank you for your patience and we will get it right out or provide a full refund immediately.

Review: We ordered two women's shirts and a men's shirt in July 2013. We received the men's shirt with a note that the women's shirts "did not ship." We have attepted to contact Rebel Circus via email and telephone with no success. Two weeks ago [redacted] with Rebel Circus told me that Rebel Circus had emailed my husband back in August that the shirts were not available, but that we could pick other items to cover the expense. We never received that email. I instructed [redacted] to refund the credit card on file. As of this date, there has been no refund. I've attempted to call back and the mailbox is full or "[redacted]" is away from his desk.Desired Settlement: I want my money back.

Business

Response:

Dear [redacted],

Review: I placed my order with Rebel circus via their website on 3/*. I had received my confirmation/order email right after. order #[redacted]. I had not received a shipment was sent email for 5 days. I contacted them to see if I would get an email when it in fact did ship, or to see if it was maybe shipped and I didn't receive my email.. The woman told it takes 3-5 days. until 3/** I had no email or notice of my package shipping. that was 8 days later. On 3/** I received an email with a tracking number that my order shipped ([redacted]), until today 3/**, that tracking number has no information. it is still in Rhode island at the facility.

I emailed yet agin yesterday saying that I wanted an updated on this package and to not respond until they have an actual answer for me, and of course I get the automated "it takes 3-5 days" this is ABSOLUTELY RIDICULOUS. I would cancel this order, but I don't want to wait a year to get my money back!

never in my life have I dealt with a company that takes a month to get a customer their package!! the amount of time they spend on "FALSE" advertising on Instagram and the email alerts I get for products, you would think they would have creditable service! I am so disgusted. this was the first and last time I will ever order from them and I will never recommend them to ANYONE. and I will be contacting IG also that they are pretty a much fraudulent company. they took my money for this product I ordered REALLY QUICK that was for sure. WHERE MY ORDER!!!!!!!!?

Today, 3/** still no delivery, or no update to that tracking number!

[redacted]Desired Settlement: I want my order, and I want to be compensated in some way.

Business

Response:

Hello,I am uncertain what the issue is. You were refunded for this order on 4/*/15. Can you please look at your statement to clarify as we rounded this item and are not withholding it, the order was cancelled and payment was returned.Thank you,**

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I purchased a $169 pair of boots for my daughter far in advance of Christmas to avoid the holiday rush. (approx 90 days before Christmas). I gave them to her early and they didn't fit. When I contacted [redacted] to inquire about a refund or exchange I was told their return policy is 7 days. That's it. No offer for an exchange and upon reading their website policies I learned they don't do any exchanges period. You have 7 days period. After that you are stuck with the merchandise. I am very unhappy due to the cost of the boots. I feel this is an unreasonable policy and never would have purchased the boots if I was clear I could not do an exchange but the website policy is not clear to me. I am happy to pay the return shipping.Desired Settlement: I understand I do not qualify for a refund as they only give you 7 days (very unreasonable amount of time) and I would at least like the ability to choose other merchandise in exchange for the boots. Otherwise I have just thrown away $169!

Business

Response:

Hello,We understand that you bought these boots 90 days before Christmas but this is not something any business can account for. Our policies are stated very clear on our site and to not look at these policies when buying 90 days in advance is not something we can accept a refund on. Unfortunately, our business does not support exchanges but we do accept refunds within 7 days. Thank you and hope this resolves the matter as we have done everything within compliance of our terms and policies clearly stated on our site. Of course, if this were a week or so past our return policy, we would be happy to accommodate your request for refund but 90 days is simply not something we can do as many of these items have been closed out at year end.Thank you and Sincerely,**

Review: actually this complaint has to do with refunds, customer service etc. Unlike the other complaints on here. I've heard nothing from this company...for a mere 12 dollars!!! I want my money. They failed to include a poster with my shipment order #[redacted]. I emailed them right after christmas and no one emailed me back. I called them and left a message, yet still no one called me back. It's very frustrating when you're dealing with people who do not even call you back. From now on, i'm checking the Revdex.com before ordering from any company online. I also went on their facebook page just to see if I would get a response. nothing. They do not care about their customers.Desired Settlement: May not be alot but I want 11.98. I want the amount for the poster. it's my money not theirs.

Business

Response:

As per our site. We send some items separately. With the holidays it has been difficult to respond to all customers immediately. That said, your items are on their way and do at time ship separately. If the items are out of stock you would have been contacted.

Review: On 12/[redacted]/13 I tried to place an order online during the cyber monday sale. When I would add an item to my bag, it would not reflect the sales price. So I emailed the company

micah | 12/**/13 1:42 AMHi, I was shopping the 20-75% store wide sale a few hours ago. But each time I put an item in my cart the price didn't reflect the sale price shown. I didn't want to continue with the purchase if I wasn't going to get the advertised price. I am still interested in making a purchase if I can get the items at the prices that were shown in red?

and they replied back

Customer Support | 12/**/13 12:43 PM

Hello [redacted], I am so sorry to hear that you were not able to complete your order. Should you choose to place the order today, I will process a refund for the difference in sale prices. Thank you for shopping with Rebel Circus and I hope to hear from you soon. Best regards, [redacted]

which I replied

12/**/13to Rebel

Thank you, I have placed the order, order#**could you e-mail me the new total? Thank you for your help. Also why is the shipping charged like 5 different ways? Am I going to get that many packages?

To which I never did get a reply back.

I e-mailed them again on 12/**/13

12/**/13to**Hello, I'm still waiting on a response about this refund? The order number is **from my calculations the refund should be around $36.44 . Thank you.

Which I finally recieved a reply on 12/**/13

Hi [redacted], I apologize for the delayed response. You will receive a credit for the price adjustment within 5-7 business days. If you have any further questions feel free to reach out. Best Regards, Tranea

I replied Thank you and e-mnailed them again on 12/**/13

[redacted] | 12/**/13 12:46 AMQuote >Hi, I was wondering if I could also be credited free shipping? I've been getting e-mails about the free shipping ever since I placed this order.

I had also called the company and spoke with a girl that told me they are busy. and would get to it when they can. Very poor customer service! She sounded really weird like she was high or something. didn't ask me anything to verify who I was or anything. I have called numerous times and it goes straight to voicemail, and then says voicemail box is full. I also recieved one of the items broken. after still no contact from rebel circus whatsoever I e-mailed them again.

[redacted] | 1/**/14 2:14 AMQuote >5-7 days? It's been 23 days since I received this e-mail. Still no refund.????? And absolutely no response on my question about reimbursing the shipping charges, since you have been sending e-mails everyday offering free shipping on orders over $75.00. I know for a fact that it does not take 23 days to issue a price adjustment. I work in the industry. Also the umbrella I received came with a shattered handle. Due to limited time before Christmas, lack of any concern from your company, and me working overtime during the holidays, I have not contacted you about the umbrella. I don't have time to keep calling your company only to be sent to voicemail. The one time I got ahold of anyone there, she was very aloof and unprofessional. Shame on your company you give customer service a bad name. I will contact the proper authorities to make sure I get the credit . Thank you.

I still have heard nothing from the company, and still have not recieved a refund. order number is [redacted]I expect to be refunded the difference in the sales prices which to my calculations is $36.44 Also I belive I should be refunded $32.46 in shipping charges , as I have recieved an e-mail practically every day after I placed the order offering free shipping. I aslo believe I should be refunded for the umbrella which arrived with a shattered handle due to poor packaging. (shipped in a plastic bag) which cost $20.95Desired Settlement: I expect to be refunded the difference in the sales prices which to my calculations is $36.44 Also I belive I should be refunded $32.46 in shipping charges , as I have recieved an e-mail practically every day after I placed the order offering free shipping. I aslo believe I should be refunded for the umbrella which arrived with a shattered handle due to poor packaging. (shipped in a plastic bag) which cost $20.95

Business

Response:

We are willing to provide a credit of $41.58 which would be the same price as when they were discounted. However, we did not start offering free shipping until Christmas Time. We will have our customer service rep [redacted]reach out to you now to fix the problem. We apologize but we lost a rep who did not advise us of this...

Review: I ordered 2 dresses for my wife on June [redacted] for our Anniversary, a month and a half later I recieved her 1 dress and that was after I called and told them. It is now going over the 3 mth mark and we still have not reciecved the 2nd dress. They have charged my credit card for both dresses. I have spoke to somewhat of a manager named [redacted] and he is now not returning my phone calls. They have been stolen our money and now at this point I want my money back along with the shipping and handleing. The customer service along with the management have been horrible. Thanks [redacted]

Business

Response:

One of our representatives spoke with the buyer and is sending out another dress and providing a refund for the one that was lost.

Review: We ordered a piece of apparel from the vendor, Order #[redacted]. The item was shipped in a plain paper envelope that was totally inadequate for the item, and the product was received in a USPS damaged merchandise bag. It was stained and torn, and subsequent attempts to contact the vendor have been ignored. Their voicemail system hangs up on us, emails are ignored or replied to with requests to re-send information previously provided, and overall this business ought to be investigated by the Manhattan DA's office for fraud.Desired Settlement: Replacement item and refund. This is due to the nature of the issue, the way it was handled, and the lack of response from the vendor.

Business

Response:

Hello,

Review: My Order #[redacted] (placed on September **, 2013 5:07:53 PM EDT) confirmed by email

the money was taken out of my account on 9-**-13 this is the transaction debit on my checking account :

[redacted] ###-###-#### NY

On October [redacted] received this email that the order was shipped and this was the tracking # "USPS [redacted]"

On October [redacted] the tracking number still did not work, I emailed customer support and I received this response "I am seeing this was shipped on the [redacted]. The tracking just needs to be updated. It should be by tonight." , It was still not updated on October [redacted].

On October [redacted] , I called their customer service at 1019 AM, was told that they too could not figure out why it wasn't tracking and that they would contact the warehouse and I should receive the shipping information immediately and they would ship the merchandise.

On October [redacted] I spoke with customer service at 1115 am for 3 minutes and 30 seconds. he said the tracking number did not work and that he would call the warehouse, I explained to him that I was already told that and that due to poor customer service I just wanted an immediate refund. He said that he could refund the money immediately and that I would get a confirmation email regarding the immediate refund.

Today is October [redacted] , I have received no refund and no email . I deserve a full immediate refund. and everything that they have told me so far has been a complete lie. they do not come through with the order, they did not come through with the refund and the entire public should be aware of this fraudulence.Desired Settlement: I would like a complete and immediate refund of $71.89

Business

Response:

To Whom it may concern,

Review: I ordered a dress to be delivered to my girlfriend in Fort Worth TX (Order #[redacted]) at a cost of $48.89 on ** September 2013. After a week, Rebel Circus finally wrote to say it had been dispatched on the [redacted] of October However the USPS tracking website says only that USPS have received "Electronic Shipping Info" and nothing else. I have tried every method of contacting Rebel Circus - email, website form, telephone, [redacted] and have not received any reply of any sort. Although they post regularly on both [redacted] and [redacted], my requests for information via these methods have been completely ignored. Their telephone contact just goes to a messaging service no matter which option one selects, be it customer service, accounts, tech support - all lead to an answer service. I have left messages - no response. Sadly, after doing some research it seems like this is typical operating procedure for Rebel CircusDesired Settlement: I expect a full refund and an apology for wasting so much of my time trying to chase down this company

Business

Response:

Dear [redacted],

Review: I purchased some items from Rebel Circus on November [redacted]. I received the three items on about December [redacted] & contacted the company to return all items for a refund. The company instructed me I had 48 hours to get the items in the mail & recommended I purchase insurance for the parcel. I mailed all the items back to them on December [redacted] & insured the package. I received a refund for one of the items on December [redacted]. I waited a few days for my refund for the other two items because I was not sure what their process for refunds was. After I did not receive my refund for the other two items, I contacted Rebel Circus on about December [redacted]. The company replied by saying they only received the one item and said sorry for the inconvenience. I then made contact with the company saying that could not be true as ALL three items were mailed in the same package. If someone was going to open the package, I'm willing to bet they would have taken everything OR the actual item the company claimed they received as the product from this company was of poor quality and the sweater that they refunded me for was actually the nicest item. I told the company I would be turning them into the Revdex.com. Then the company emailed me back and said they would investigate and get back to me. That was on December [redacted] and I have not heard back from them. I did file with the [redacted] and received a refund for the other two items the company "supposedly" did not receive.Desired Settlement: Since I got reimbursed by the [redacted] I am not asking Rebel Circus for a refund also. I just feel like something is fishy about the situation and I think it should be investigated. I am upset that I had to take time to contact the [redacted] for a refund and also to file this complaint since Rebel Circus has done nothing to remedy the situation. I would encourage Revdex.com to make some purchases from this company & return them to see what happens. As I said previously, I have a really hard time believing that someone stole from the package and left the best item. Plus, if I were the company, I would have contacted the consumer because the package would have had to of been tampered with.

Business

Response:

Hello, As previously stated we only received one item. I can assure you [redacted] is not in the business of giving refunds unless this is a common issue on their part. That said, I challenge you or Revdex.com to send us a return as defined to see if all is refunded appropriately. I am sorry that this has happened and we take every measure to issue all refunds are crossed in a timely and efficient matter. Again, we apologize for any inconvenience but we are not in the business of stealing your refunds, rather we are in the business of selling merchandise and providing a fair service for refunds. Thank you for your time and am happy to answer any other questions.Sincerely,Rebel Circus Team Member

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is NOT satisfactory to me and the matter has NOT been resolved because there was not ANYTHING fair about how they handled the situation. I will NEVER do business with this company again. I'm done wasting anymore time on this matter.

Sincerely,

Review: I ordered from Rebel Cirus on the [redacted] October order number #[redacted], (a month ago)

When I track the package, it states:

Shipment #[redacted]

Tracking Number: [redacted]

Carrier: United States Postal Service

Info: Your item has been processed at the origin sort facility at 11:12 pm on November *, 2013 in [redacted].

It has been already 4 WEEKS and I still have not receive my item and I tried to contact their customer service team and even leave a message on their official facebook account on this and NONE of them responded and assist me !

Rubel Circus is extremely terrible and irresponsible to their customers and hence I DEMAND full refund of USD $96.69 to my credit card.Desired Settlement: Full refund of USD $96.69 to my credit card

Business

Response:

To Whom it May Concern,

Review: The item was ordered on February [redacted], and it was not received until March [redacted]. Written in small print (and nowhere on their bill of lading), is their 7 day return policy.

The items that were ordered were 2 dresses, size XL. They are both too tight, so I cannot even exchange them. The gentleman I spoke to did not even offer to let me return the dresses for a non-wearable item, such as a purse or something else.

I am now stuck with 2 dresses that I can do nothing with!Desired Settlement: At the very least, this company should issue me a credit. I cannot believe their business practices, and would like it on record how inflexible they are when dealing with the general public.

Business

Response:

The returns policy are on our website which is standard protocol. We provide a seven day window for returns from the time the order is received. This is the time frame in which we should have been notified for the proper returns procedure. Thank you,RC

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The company could offer me an exchange of merchandise under the circumstances. While they do show on their website that they have a 7 day return policy, it is not stressed and I feel a 7 day return policy may as well be a 'no return' policy. They have not satisfied the complaint to my satisfaction, and clearly do not care about the needs of their consumers.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I ordered two dresses from the rebel circus website ([redacted]) based in New York on the **February 2014. Since then only one dress has arrived. I emailed the company and received a reply on the **February 2014. They informed me that the dress was no longer available and I would be refunded the cost of the dress and associated shipping, which I estimate this to be $70.87, within 5-7 business days . Thus far this refund has not happened. I emailed the company directly on the [redacted]February as I had not received a refund.

After not recieving any emails from the Rebel Circus I then opened a Paypal dispute but PayPal (after a number of weeks) said they were unable to assist as Rebel Circus had refused to refund the partial payment despite promissing it on the [redacted]February. Instead stating they would only refund if we sent back the one item we had received. This would not be possible as given the length of time the dress had already been worn and washed since it had been purchased.

After speaking with Citizens Advice they suggested you would be able to help in some way. I am struggling to understand how a company can flat out refuse to refund money for an item it didn't send and breach its contract with me, the customer, and get away with it. I am simply requesting what they have previously stated they you would give me.

I have all correspondence saved, any help you could provide would be greatly appreciated.Desired Settlement: I wish to be refunded the cost of the dress and associated shipping, which I estimate this to be $70.87

Business

Response:

We will be more than happy to refund you for any items not received. I believe you opened a dispute, disputing the entire amount of the order, including the dress you were keeping. Please contact [redacted] to process an refunds associated.

Thank you,

Consumer

Response:

[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and I have emailed [redacted] as requested. I will update you when/ if I receive the refund.

Sincerely,

Review: On December **I placed an order for three items, a pair of black yoga pants, a pink racer back tank top and a blue beautiful disaster hat. I received the yoga pants but have not received the other two items. I was never sent a shipping notification threw e-mail either. I opened a claim through paypal but it was closed because there was proof of shipping, I have not seen that proof and I have seen no proof of delivery.Desired Settlement: I would like a refund for the two items I never received.

Business

Response:

Please call[redacted]. She will handle your concerns and refund if items were not in fact received.

Review: I ordered a purse through this company in November 2013 and the item was delievered to another address with the wrong zip code listed for delievery. I contacted the company with 2 service tickets numbers [redacted] which one was closed immediatly and the other was last repsonded to Dec [redacted]. My account was still charged and I never recieved any product.Desired Settlement: I would like the company to do the right thing and resend my order to the correct address.

Business

Response:

Hello [redacted],