Rebel Circus

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

I made a purchase from *** a few weeks ago containing purse, shirt for myself and shirt for my husbandThe checkout process went fine as I paid for my itemsI waited a while then to see when I would get a confirmation email on my order but it never came and I wanted to know the status of the orderI went and logged in to the website and it did not even show that I had made a purchaseI called the customer service line to check on it and after a little searching, the woman on the phone did locate my order, but she said that my payment had been rejected on their (Rebel Circus) endI was confused, and as I told the customer service rep, my payment did in fact go through as it showed right up on my bank account after and was still showing I made the purchaseShe said that what that meant was for some reason the payment did go through but was rejected by Rebel Circus and would automatically be refunded into my account within 3-days, but most people only wait about

Hello,
As previously stated we only received one itemI can assure you *** is not in the business of giving refunds unless this is a common issue on their partThat said, I challenge you or Revdex.com to send us a return as defined to see if all is refunded appropriatelyI am
sorry that this has happened and we take every measure to issue all refunds are crossed in a timely and efficient matterAgain, we apologize for any inconvenience but we are not in the business of stealing your refunds, rather we are in the business of selling merchandise and providing a fair service for refundsThank you for your time and am happy to answer any other questions.Sincerely,
Rebel Circus Team Member

My year old got on my cellphone and made an unauthorized order and they refuse to cancel it and they say that one of the items cannot be returned

Ordered an item was charged for it, received shipping notification Was never shipped but was chargedTrying to reach company several times without responseWant my money back

I ordered a dress in November that arrived well after it should have I called after two weeks because the tracking number they had given me still said it had not shipped After that call it finally shipped Once I finally received it it was to large I emailed for an exchange and was told that I need to return it and was given an RMA # and instructions which I followed and shipped out priority mail insured the following day With my tracking number I was told the item had been delivered to an individual on 12/** According to Keith at Rebel Circus I would receive and email and credit within 5-business days I have sent multiple follow up emails as of today 1/**/and still no reply I returned the merchandise and followed all instructions and want my money back I was originally charged back in November, received the item in mid/late December and even though this was returned on 12/** and it has been business days still no resolution

I ordered an item from this company days agoThey haven't even begun to ship my itemNot to mention the item was VERY expensive as well as the shippingCustomer service is basically uselessDo not order from this company

I ordered a t-shirt, and my card was immediately charged $for a product that had yet to ship When it finally did ship, it was scanned as deliveredI did not receive the package, called Rebel Circus during office hours and had to leave a message, I did not receive a call back and then sent an email which took days to get a response to I followed the instructions in the email regarding contacting my post office, and in my small town my inquiry led to post master going to search for the package herself and a personal call back I then emailed Rebel Circus back to inform them of this (02/**2017) and to date received no response Today (02/**/17) I called and spoke to Keith who told me the only thing that can be done is an inquiry within the *** and if the package is not found there is nothing they can do I asked to speak to a supervisor, as the overall customer service, or lack there of, has been sub par at best, and he was even ruder than the CSR Heath, the superviso

I ordered a shirt from the company about a month ago After about weeks, I realized I still have not received the shirt, so I tracked the shipment and it showed that it was delivered to an old address in Ohio I live in Phoenix, so I am not sure how my old Ohio address was put on the order I contacted the company and told them that I do not reside in Ohio and that I would like for the shirt to be sent to my address in Phoenix They stated that they do not resend items after they have already been shipped and that I would have to reorder the item I said ok and asked for a refund since I am not in physical possession of the item that I ordered and do not want to have to pay twice for shirt They are refusing to issue the refund because the item has already shipped I have no idea who has the item that I purchased and think it is ridiculous that they are refusing to issue me the refund I don't even understand how the charge went through because the billing address on the c

I sent an invoice in to the accounting office, they didn't want to pay me what I was charging themThey wanted me to lower my pricing and send the invoice back to themNow they won't send me the check or answer any emailsThis invoice is my last one with with them

I ordered itemsI requested the required ticket(***) to return some of the itemsI sent the items back within hours like they require One item had to be returned to a warehouse at
Hemet
*** ** *** ** *** ** *** 
the other five items were sent to their other warehouse
Pinky Pinups
*** *** *** *** *** ** *** 
They refused to provide me a refund on the first item sent to the Pasadena CA locationThey claimed it was not able to be returned due to wear, because there was dust along the lines of the packaging where the shirt is foldedLines where their employee folded the item to put in the clear packagingThey sent that email on 4/* and I instantly responded on the same dayI have not heard anything back about that item as of today 4/**I have heard absolutely nothing about the five items sent to the Fountain Valley CA warehouseBesides my response on 4/*, I have reached out to them on 4/** and 4/**They have ignored m

Placed an order for a product on 3/*/16, the charge went through on my debit card that day and I received a confirmation email with the order numberAs per the website, my order would ship in two days since it was in stock3/**/- Order still had not shipped so I emailed customer service to get tracking and see if it has shipped and received a reply that they would check into it and get me the tracking as soon as possible3/**/16- Have not received a tracking number or update on the order

I ordered two pairs of shoes on February **They came (2/**) with the boxes completely destroyedI took out the shoes and they had damages to them as wellI didn't reach out to their customer service until March * due to my busy schedule and being in the hospitalThe customer service rep asked for me to send pictures to verify damagesI sent pictures and it took a couple days to hear backWhen I did I was asked if I was SURE these damages were from opening the boxes and not from them being wornI haven't heard back from them since and that was on the ***

Hi, on Jun ***, I ordered a pair of TUK shoes from Rebel CircusNo one else had them in stock so I was excited and surprised to find them available for sale on Rebel CircusI spent $Received an email the next day that the item was not in stock and was promised a refund via ***It's been well over days and I still haven't received my refundThis should have only taken a day or two topsI've emailed Keith several timesHe says he will process the refund again but nothing ever happensReading all the reviews online, I feel like this company frequently list items for sale and then never delivers them holding onto the customer's money for as long as possibleI'm not going to let them just take my money

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The company could offer me an exchange of merchandise under the circumstances While they do show on their website that they have a day return policy, it is not stressed and I feel a day return policy may as well be a 'no return' policy They have not satisfied the complaint to my satisfaction, and clearly do not care about the needs of their consumers
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

I ordered three tank tops in May of They shipped them in three separate bagsI received only two tank topsI have been trying by email and phone to at least get the tank top or my money backThey are now ignoring my emailsThis is the first time and the last time I order from themI want my money or the productThis is ridiculous and very poor business practices

I wrote an email days agoGot a sketchy response that didn't even answer my questionMy package hasn't been mailed out, only pre-shipment infoIts been this way since March 2ndOrdered Feb ***I want my item or my money backTried to email the company again, will not respondShipment #*** for Order #***

We refunded your $as per your request over two weeks ago as a courtesyYour bill invoice is the only evidence to be provided and it is 100% correct and if you did not like the shipping charges, you should not have bought the items as it was defined prior to checkoutThis matter has been resolved and closed as the refund was processed and completed weeks ago

Hello,We understand that you bought these boots days before Christmas but this is not something any business can account forOur policies are stated very clear on our site and to not look at these policies when buying days in advance is not something we can accept a refund on
Unfortunately, our business does not support exchanges but we do accept refunds within daysThank you and hope this resolves the matter as we have done everything within compliance of our terms and policies clearly stated on our siteOf course, if this were a week or so past our return policy, we would be happy to accommodate your request for refund but days is simply not something we can do as many of these items have been closed out at year end.Thank you and Sincerely,**

I ordered a product from the company and as of yet I did not received the product I purchased on the company websitethey took my money and I want my money back!