Red Payments

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved I don't think you understand my compliant When I originally signed up with Red Payments I was told that I was on a month to month installment plan and that I was not in a contract So I was shocked to find out that I was charged $ I have recently talked to the sales person that set me up with Red Payments and she agrees that I should not be charged this fee I was not confused about the fee of $400; I only thought that would be a more fair amount of money being that I thought I was not in contract Would you consider letting me pay out the minimum processing fee of $plus the statement fee of $for the remainder of the contract?Could I please get an itemized invoice for exactly what is included in the $fee.I feel that I was falsely informed when I signed up with Red Payments and that you should do something more that a 30% discount on a fee that I was told did not exist In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

My apologies that your confused, but you have NOT BEEN our merchant since September We have NO access to your account Your NEW processor handles your and we can not do back years to change the Corp name from which you signed up with

Revdex.com: I have reviewed the response made by the business in reference to complaint [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

We will let the merchant out of their contract without an ETF, but I need the merchant to contact me with the MID number so we can know exactly what account we need to take care ofWe apologize for the delay in the response Please have merchant contact me at the number I provided below Thank you so much for your time on this matter [redacted]

Good afternoon the merchant stated that they had a day trail starting November **,2014....which we would have honored had the account been closed in that day time frame He sent us the cancellation letter February *,as you can see with the attached document Even though merchant WROTE January *,2015, if you look at the top where it states the fax transmissions it CLEARLY states February *,which is well past their 60day mark Therefore he had breached his agreement with us and was charged a cancellation feeAt this time we regretfully deny the request for refund of the cancellation fees Thank you very much for your time on this matter [redacted]

we apologize for the delay, but it may take up to days for the cancellation to take effect. I contacted the closure department and took out the dollars you were charged for the time it took to close your account again we regret the delay and the inconvenience

Good morning
First I would like to start with my apologies for the "brush off" treatment you have received from your sales rep
I am the *** of the retention department where *** worksI would like to give you a call later on this afternoon with *** on hand and we will
discuss everything and absolutely make everything right for you as our valued merchantPlease take my direct contact information as well so you can always give me a call if you need something
*** ***
*** ** *** ***
** *** ***
** ***
please keep my information and feel free to give me a call
*** ** *** ***
** ***
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** *** * *** ***
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We reviewed all the information that you had presented to us and we will give you back the LD fees 1,177.53 Everything else we can not refund you because it was charged while your account was open with us prior to the cancellation letter, even if it was sent in January Please feel free to contact us at *** My name is *** and I will be glad to speak with you thank you very much and I apologize on behalf of Red Payments and myself

We sent merchant a refund and we also closed your account with NO LD FEES

In connection with Complaint ID#***, we are unable to locate the Merchant Identification number for thismerchant and are not able to investigate the issue. Please have thecustomer call *** ***, *** of Client Services at ###-###-#### so wecan address the specific concerns
raised in the complaint and help resolve theissue. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
They sent me a refund
check BUT NO ONE SIGNED ITTherefore, I cannot cash it
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

please contact me here at red payments ***my name is *** I would like to sort all this out for you

DO NOT ! process with this company , I was inquiring different companies to switch from Chase , for some reason the sales rep from redpayment that I'm sure he was smart enough to see the information from the owner wasn't the same as the sales rep at location , now before I attempted in reaching out to Redpayments I didn't know who was at fault here , but once I called redpayments (which never try to go directly towards the cancellation department they never pick up that was a red flag) -once I maneuvered my way , I was passed on to this rude and very unprofessional employee that goes by the name of Bruce , he practically told me go fk yourself , you signed the contract , now you got to pay to cancel . Now my advice is never try to deal with any credit card processing that doesn't offer a trial period or time frame where you aren't signed into contract.
So if any business owner is having the same problem lest unite and file a civil law suit against this shady company.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.In regards to complaint #[redacted].On August **, 2017 Pivotal payments refunded $647.28 to my business checking account.  This complaint has been resolved.  I tried to cancel from the website but couldn't figure out how to do so.  I left a message in your general mailbox as well.Thank you so very much for your help in resolving this issue.  I am thrilled.Sincerely,[redacted]

Good afternoon  We apologize, you are absolutely correct that your account was supposed to be closed with no fees we have submitted the request for refundPlease allow 5-10 business days for the refund to hit your account again our apologies

Hello I received the response from the bank it will be deposited to the same account we had on file ending in [redacted]Hi [redacted],   You're right, that didn't make much sense. It seems there was some sort of mix up with the bank account - the issue has been fixed and ive received confirmation the merchant will receive the amount within 48/72 hours.   Thank you,   Amanda B[redacted] Supervisor, Merchant Experience and Loyalty Superviseure, Loyauté & Protection des marchands   Pivotal Payments Paiements Pivotal

The VX 680 wireless terminal that we deployed to this merchant did work. We tested it here in our office prior to sending it to her. We completed two successful transactions using the equipment. The issue is that the 3G coverage from the wireless carrier is not strong in her area. This merchant did...

sign a form approving us to collect a deposit for the terminal in lieu of the lease program that she did not qualify for. This deposit was collected in September of 2015. Suddenly in October of 2016 she alleges that we “stole” this deposit from her. We have already advised her that we would return the deposit as soon as we received the equipment back.   It is unclear to us what she is trying to accomplish with this complaint considering we already agreed to give her back the deposit. As a courtesy, we have mailed her return shipping so that we can receive the terminal back at no cost to her. She will receive that next week. It seems that taking the terminal back and returning her deposit satisfies her stated request in her phone conversation with us.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: Based on your response and the many weeks it took for you to respond; The reader does not fit or work my system. I cannot use the reader on my current system. I was told to put the reader on my personal phone. If you want to replace my system that can be discussed. Red Payments was supposed to assist me with EMV compliance but has failed to do so. This is an example of the many issues that remain incomplete in becoming fully set up, compliant and working with this company.In addition,1. I have not been refunded the amount of financial charges promised by Bruce, Red Payments and am still paying for dual processing. This has been going on since September and causing financial drain and hardship on my business.2. I have since learned that I also am still under the former cc processing company for PCI compliance and being charged for lack of compliance by your company.   I called in to be "boarded"  by Red Payments and was told I would be refunded that charge due to Red Payments lack in getting my account set up fully. That has not happened yet either. I have worked with Control Scan, retook the PCI compliance questionnaire and done everything on my part to make this work, but until Red Payments begins supporting me as per the contract, I cannot properly function with half a working system.3. I have called in several times over the past 3 weeks to try and resolve this claim and requested assistance from Red Payments Client Services with no response. They leave me on hold, forwarded my call or do not call back. I have asked if we can get on board with a compatible system - Even if it means a new processing to fit the reader or a new reader to fit my system. The reader that Red Payments sent to is still in the box from their company. I tried working with the Red Payments Tech support in December but they too could not make it compatible.  If you want me as a customer, why not give compatible or equipment that I can work with to run my business.   
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted] i apologize for your bad experience with Red Payments. It is never our intention to rub money from a small business Please contact me directly my number is ###-###-####we here at red payments have a price match guarantee which means we will beat any competitors rates if we cant...

beat their rates then yes I will let you go out of our contract with a cancellation fee of 395.00

Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
1. They have my mid number, they came to my restaurant to threat me to pay $7,410 this week.2. They said they tried to resolve our problems so many times, it is not helpful.3. I just need to close my account, remove my name from collection company and apologize to me.In case, my merchant number is [redacted]
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]