Red Payments

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

We never requested the cancellation of our account. Nor were we advised that it was being cancelled in October. The only way we knew the account had been closed by Red Payments is that we saw your $2853 withdrawal from our account and when we inquired as to why, were told that the account had been closed and those were the liquidated damages. As we did not wish to have our processing account with you closed. I asked to have it re-opened and was happy to pay the monthly maintenance fee even tough the nature of our business is such we don't often have the need to process credit card transactions. I wanted to maintain the ability to do so if a client wished to pay that way. We were happy and agreeable to process any and all credit card transactions with your company. Quite simply there have been none requested by our customers during the period in question.  Bottom line is: The liquidated damages clause in my agreement with Red Payments was exercised without grounds or justification and your tactics to hold on to those funds amount to little more than extortion. On the advice of my attorney and the NY States Attorneys office I am filing this complaint thru the Revdex.com. Hopefully we can settle this here and not have to engage a higher authority. [Your Answer Here]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hello, Please resolve this compliant as I have spoken to you and we have resolved your issue

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that...

this resolution is satisfactory to me and the matter has been resolved, they also promised me to refund the monthly fee of $52.5. now I'm waiting for the refund payment to be arrived.
Sincerely,
[redacted]

We apologize, did you recieve the refund? We sent out the check but as we know things can get lost in the mail. we have no problem refunding you the 50.00  please email [redacted] with your merchant ID and name and we will ach you the refund

My apologies that your confused, but you have NOT BEEN our merchant since September 2013. We have NO access to your account Your NEW processor handles your 1099 and we can not do back 2 years to change the Corp name from which you signed up with.

the merchant and I have now a better line of communication and are speaking to each other to resolve the issue at hand

The Merchant ID [redacted] is not a Red Payments account. You should contact the company that you entered the agreement with.

Revdex.com:
This is in reference to complaint ID [redacted].  I spoke with RedPayments today, and they apologized for the huge error they created on their end with my account. This resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]...

[redacted]

we are contacting you now

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have been emailing and calling your customer service for over 3 months with absolutely NO call backs.  If I did get in touch with someone, they would say.. "Oh that should have been taken care of, we will have [redacted] call you back."  And guess what.. NO CALL BACK.  What is interesting though, the second I contacted Revdex.com, I have had more interaction with your company than in the last 3 months of me trying.  Guess it works to resolve issues with large companies like yours that bully small businesses.
I will wait for the check, to see if it has a signature this time and is for the same amount, before I will accept the resolution.  I want all of america to know what kind company this is and for no one to be taken advantage of and have money illegally drafted from their accounts like you did.  Maybe next time a customer tries to contact you, your customer service will be me prompt and apt to resolve the situation without the Revdex.com.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Good afternoon We reviewed your information, We have determined that Red Payments are not at fault with this situation All of our contracts take effect after we do a SUCCESSFUL welcome call to our merchants On Feb. *, 2015 one of our customer service representatives called [redacted] and went over her account with us. She explained to her what type of funding she was on and when she will get billed monthly and welcomed her to Red Payments. Merchant processed with us for 4 months and now that she decided that she wants to get out of her contract with red payments free of charge, she states that she did not sign up with us. We will not be refunding this merchant the cancellation fee

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

It has now been discovered the representative that "sold" this service to me, falsified my paperwork.  I never signed any paperwork stating that a deposit would be required as stated by the rep in this response.  He is aware that this paperwork was fraudulent.  The paperwork that I have does not match the paperwork that the salesperson turned in to Red Payments.  Every document has been falsified and my name VERY CLEARLY has been forged on the paperwork that Red Payments forwarded to me.  This machine worked a few times because we took it 100 yards to the street to make it work where there was shoddy network coverage.  I am attaching copies of the paperwork that the salesman turned in to Red Payments and I am also sending the copy that I made the day this sales person walked into our store.  Below is a detail of how I was frauded and misrepresented.  My Copy Page 1 - Merchant Application and Agreement - This page is completely different than the one that was turned in by Paul Price that you sent me.  My signature is forged, very evident.  Secondly on this page, he has written in a name of a person that I rent the premises from, I have no clue who this person is or the phone number associated.  I rent this space from a business man in Blanco, TX.My Copy Page 2 - Again, the form is all the way different than the the one that was turned in to you all.  My signature has been forged in two places on this page, again very evident.  Also on this page he writes about American Express, I NEVER accept American Express and he states that 50% of my credit card transactions are American Express.  Also that my monthly credit card sales are an average of 5000.... I am lucky if I have done that once in six years (cash and credit cards together).  The fees that he wrote on my pages are very different than what he has written on your copy.My Copy Page 3 - Again, this page is very different than what he turned in to you.  My signature has been forged on your copy which contains a 48 month lease plus $10.20 per month annual tax handling fee plus $39.99 per month for the lease...  My Copy Page 4 (REDPAYMENTS COPY PAGE 9) - My copy is blank and signed because this person told me that we would fill this form out together when I got my machine as it was being federal expressed to me.  On this page (your copy) this is my signature.  He obviously filled out the form as soon as he left my office.  He was supposed to come back however, I never saw this guy again and now I know why.  RED PAYMENTS COPY Page 6 - I have never seen this document before.  All the handwriting on all of these forms are his handwriting, including forging my name.  He didn't even spell my name right.  Note that there are two letter I in Trisha.RED PAYMENTS COPY Page 9 - The only thing legitimate on this page is my signature, and that is because this person coerced me to sign this form because "he was going to return when I got my machine so he could show me how to use it and complete this form". There are charges that I am being assessed that I was also not made aware of.  A statement fee, PCI fees, annual fees...a lot of fees that I was not told about.  The representative told me the only fees would be my 39.99 monthly fee for the "state of the art, GPS terminal" and the processing fees (which are very different on my paperwork and his.  The Red Payments representative agreed to give me back the deposit of $400.00 for the terminal, but said that I have agreed to other fees.  He pointed out in the agreement that terms and conditions exist on their website.  Well, I get that, however the representative clearly intended to defraud me.   The question they ask me is why did it take a year for you to contact us?  Well, the answer is simple.  I have been busy working a full time job Monday through Friday, working a rock shop on the weekend with no time to reconcile banking until now when it is time to file taxes and close this business.  I have worked 7 days per week since June of 2015 when my mother passed away. I think that it is unfair for them to charge for a service that didn't work and for fees that I was not informed about.  It is very clear that the service didn't work because there were no processing through Red Payments.  I am asking for them to refund me the money for the deposit they took from my account, all the monthly fees that they kept debiting even knowing that the machine didn't work.  There are a couple of calls to their technical department to try and fix the problem, to no avail.  I am not satisfied with simply returning $400.00 plus the double charged annual fee.  I even wonder how many other customers got that duplicate charge and didn't recognize it. 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Good afternoon the merchant stated that they had a 60 day trail starting November **,2014....which we would have honored had the account been closed in that 60 day time frame He sent us the cancellation letter February *,2015 as you can see with the attached document Even though...

merchant WROTE January *,2015, if you look at the top where it states the fax transmissions it CLEARLY states February *,2015 which is well past their 60day mark Therefore he had breached his agreement with us and was charged a cancellation fee. At this time we regretfully deny the request for refund of the cancellation fees Thank you very much for your time on this matter [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Oh I apologize I understand now, we have stopped now I believe everything got straighten out yesterday  Again we apologize for the misunderstanding

We apologize if you have received multiple calls We at red payments have sales groups which have their own telemarketers in the office  one of those groups is merchant freedom  we can absolutely remove you from the list and make sure you are not contacted...

again  please email [redacted] with your business name and number that has been getting phone calls and we will forward it to the dialers to make sure you are removed  again we apologize for the inconvenience

Good afternoon When you were originally charged the LD fees ( which are a part of your terms and conditions ) in October, you had phoned in and we reopened the account for you. The fact that you just reopen the account does not qualify you to get the refund of your LD fees. Had you come back to...

process with us then your LD fees would be refunded to you in 3 monthly installments We can still reopen your account and get you your LD fees refunded but you need to process. We here at red payments are not looking to just collect on your LD fees We want you to come back and process with us. We are willing to work with you but you must be an actively processing account Hope this helps you understand the reason you did not receive the refund

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I have requested cancellation from the salesman on January [redacted] by text. ill attach a copy of the texting of that day with him, which clearly shows that they where well aware of it and ignored it!
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Yes the company has reached out, unfortunately I have not heard back from them with a resolution since speaking with Sarah. I spoke with her on Thursday, December [redacted]. She asked that I give her until Monday, December [redacted] to come up with a resolution. I had no problem with that. I did not hear back from her on Monday. I called and left 3 messages for her on Tuesday, December [redacted], no return call. I called and left 2 messages for her on Wednesday, still no return call. I have left messages both on her direct line and also with other red payment employees.  I just do not know what to do to resolve this problem.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory unless I do not receive the check.  I will file another complaint unless the check does not arrive in a timely fashion.
Sincerely,
[redacted]