Red Payments

I am not understanding what is the issue you are processing with us still you have low rates and you get refunds and rate adjustments all the time you asked for the 60.00 refund for non pci compliance ( which is your responsibility ) and it was given to you

while you were with red payments we provided all equipment for free we constantly did rate changes for your account and constantly sent you paper you got refunds for all annual fees and PCI fees so unfortunately the cancelation fee stays

good morning Can you please contact our office at ###-###-#### we would be glad to speak with you

Good morning  When you spoke with Tom in July you failed to mention to him that you would be BREACHING your contract with us and closing your account. We closed your account with NO FEES because you closed your business, and we stated if you send us the paperwork we will go ahead and...

just close the account.We also stated that if your have any written documentation that states that you have no contract we will honor that as well PCI compliance is something that is a responsibility of every merchant that accepts credit cardsits not a made up charge and it is necessary. at this time we will not be refunding you the PCI compliance fee

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:I called Doug on Thurs, ** APR, who was listed as the Red Payment Rep above for my complaint. Our phone call became argumentative, he frequently spoke over me. He told me that he would email a copy of the contract to me regarding cancelling and the details for the 2,000 cancellation fee. He also told me that he could not see where or when I had become compliant with PCI, even though I resolved that issue with his company, Red Payments has not reimbursed me for those fees. Doug also told me that his contact info would be included in the email along with an offer to lower my cc processing fees and cover the costs to restablish my account with them and that would be addressed in the same email. He told me that most of the their mistakes were made as a result of new personnel. We did not get any where on the phone. I have not heard from him since our call.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Good morning  I will be glad to help you I will have someone investigate your situation and we will be reaching out to you shortly

I apologize but the lease had got terminated, you should not have been charged If you were charged please contact us at [redacted] we will take care of the charge for you  Again I apologize for the inconvenience

We will let the merchant out of their contract without an ETF, but I need the merchant to contact me with the MID number so we can know exactly what account we need to take care of. We apologize for the delay in the response Please have merchant contact me at the number I provided below Thank you...

so much for your time on this matter   [redacted]

Good afternoon We are sorry you feel that Red Payments is not helping you According to our call logs and records we did explain this fee to you last July 2014 You were charged this fee on your July 2014 Statement we can do a 1 time courtesy and refund you half of this years fee,...

but this is something that is apart of visa and MasterCard compliance and is also in your terms and conditions which you can find at [redacted] this is an annual fee and it will be on your statement around this time next year too we do not know where the 39.50 comes from because that is not even our cost for PCI compliance If you would like half the refund we will gladly give it to you as a one time courtesy

please email [redacted] with the address to where to send the check and the name the check needs to be mailed out to we will happily give you the money back via check

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[redacted]
 
 I am asking, if I continue using your service, When can I get cancelled without any fee?
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Good morning I believe we took care of everything for you everything has been canceled and we truly apologize that your experience was not to the up most highest standards Please feel free to contact me if you have any questions and concerns

Good afternoon We apologize that your experience with the rep Paul P[redacted] was not up to the highest level of excellence We are investigating the issue and will be contacting you within 48 hours

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
   How can I be in breech of a contract that I wasn't aware of? Tom B[redacted] was fully aware that my business was closing.  I had told Tom B[redacted] when I switched to Red Payments in January that my business was going to be closing soon.  He verbally told me I was NOT under contract and could cancel AT ANY TIME.  Did I make him write it down?  No.  Why?  Because I had been doing business with Tom B[redacted] for over 8 years and trusted him. Obviously my mistake!   When I spoke with Tom B[redacted] in July, I explained to him that my business was closing at the end of September, which was why I did not feel I needed to pay the PCI compliance fee.  Tom verbally told me in a voicemail that I would be reimbursed the PCI compliance fee.  I still have it saved on my phone.  Tom knew my business was closing when he inquired with Red Payments about the reimbursement of the PCI compliance fee.  Tom agreed that I should not be charged the PCI fee.  In the voicemail from Tom B[redacted],  dated July [redacted], that I still have saved, he states I would be reimbursed the fee and also refers to Red Payments as "a bunch of knuckleheads". That, by far, is the most honest statement I have heard from anyone associated with Red Payments at this point.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved I don't think you understand my compliant.  When I originally signed up with Red Payments I was told that I was on a month to month installment plan and that I was not in a contract.  So I was shocked to find out that I was charged $1500.  I have recently talked to the sales person that set me up with Red Payments and she agrees that I should not be charged this fee.  I was not confused about the fee of $400; I only thought that would be a more fair amount of money being that I thought I was not in contract.  Would you consider letting me pay out the minimum processing fee of $25 plus the statement fee of $10 for the remainder of the contract?Could I please get an itemized invoice for exactly what is included in the $1500 fee.I feel that I was falsely informed when I signed up with Red Payments and that you should do something more that a 30% discount on a fee that I was told did not exist.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

YOU SIGNED THAT YOU UNDERSTOOD THE TERMS AND CONDITIONS  WHERE WAS IT SAID THAT YOU WILL GET FREE EQUIPMENT FOR THE TIME THAT YOU HAD AN ACCOUNT WITH US  NO WHERE RIGHT  BUT YOU DEMANDED IT AND WE WERE VERY HAPPY TO PROVIDE IT FOR YOU  WE ALSO REFUNDED YOU EVERY ANNUAL FEE AND PCI FEE WHICH WAS IN YOUR CONTRACT AND YOUR TERMS AND CONDITIONS  I ASK YOU AGAIN CONTACT OUR CUSTOMER SERVICE DEPARTMENT PLEASE [redacted]  WE CAN REOPEN YOUR ACCOUNT AND YOU CAN CONTINUE PROCESSING WITH US AND WE WILL REFUND YOU THE LD FEE  WE APOLOGIZE, BUT WE WILL NOT REFUND YOU IF YOU ARE NOT WILLING TO COME BACK TO PROCESS  AS YOU DID SIGN THAT YOU UNDERSTAND THE TERMS AND CONDITIONS

Good Evening  First we would like to apologize that your experience with Red Payments was not absolutely perfect! I was reviewing all the notes to the account and we spoke with your client quite a few times. In our conversations we stated that we have NO issues reimbursing the...

Previous Processor ETF ONCE and ONLY ONCE, the merchant provides proof that they paid it. NO proof was ever provided to us. As for the fees, we also stated that once the merchant is processing with us, We have absolutely no problem refunding them everything they were over charged. The merchant never processed.  Once we submit and account, they have an MID they are now following the agreement that they signed.  Merchant was charged for months that they didnt process because he was under contract with us here at red payments. We had 2 customer service representatives speak with him numerous times and he did not want to work with them.  We can contact collections to remove them from collections for the cancelation fee, but a refund for charges that were brought onto the account while we were trying to get the merchants issues resolved and he wasnt cooperating; we can not due.  We apologize for the inconvenience. You may contact us at ###-###-####, we will be happy to speak with you and try to resolve any other issues

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.  I would like to add that I will terminate my business relationship with Red Payments upon completion of the contract period.   And because I have access to multiple business clients that use credit card machine processing services I will alert them to this adverse business practice.
Sincerely,
[redacted]

sir what are you talking about?  im sorry but I am very confused here  you signed a contract with us, again please contact me directly [redacted] ext [redacted]

Please check your bank account  we sent you an ach for the 149.99  it should be in your bank account today