Red Roof Inn

Air units not working properly, furniture falling apart, bathroom shower soap dish felll off the wall right after I exited Light fixtures not working , or no light bulbs ? Causing the room to be too dark. When we spoke with management , he argued with us that he had no more rooms "all book ". Only to move us into another room, with same light fixture issue , no cool air in Middle of June The property had no way to carry your luggage There' were no elevators and no break to exits except for front of bldg and back

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:I do not feel this has been taken seriouslyI feel I provided a red roof coupon and brushed offThe room has been treatedGreat! The room is not the brotherSomeone needs to get in the bed that is closest to the bathroomThe moment I laid down I was immediately attackedRestless sleep, swapped beds with my sister who is expecting who experience the same exact experienceAt first she stated "Lay down nothing is biting you"Its the bed not the roomAs I stated prior you do not see anythingThe pain and constant itching you witness is scaryPlease replace the mattressThere is truly something wrong Regards, [redacted]

This place is filthyThe rooms are bug infestedMyself and my children were bitPrecilla one of the office clerks wasn't concerned with any of my concernsThere was a man in his underwear cutting his hair smoking *** in a chair outside in the hallwayWe received towels that had holes in them no washclothsThe first room the door didn't close all the way lots of things didn't workThe back of the hotel is the official ramp of the fwy filthy trash and bottles everywhereSheets stained refrigerator defrosted water all over my thingsThe Manger never spoke to meEven when she was there her name is LorenaOne of the entire staff were pleasant and assisted me that was the morning clerk Cesar we spoke for awhile and he said he would move me when I got back from my mother's funeralAnd Oscar the maintenance man who fixed the refrigerator and cleaned the mess

We rented a room for one nightThe floors & walls were dirty and not well cared for, but because we don’t like to complain, we didn’t say anythingThat night, my daughter started getting multiple bites on her arms & legsWhen I checked her mattress, I didn’t see anything, so I thought it might be a mosquitoHalf an hour later, my daughter had even MORE bites! I removed the blankets, & there was a bed bug in the blankets! We immediately packed our belongings & checked out with the officeThat was 3:00sm, & we had a hour drive to get homeThe girl at the desk said that she would talk to the manager about a refundWhen I tried to call the manager, he was ‘t available & didn’t return my callsYesterday, I tried to call & the phone would just ring and ring until someone would pick up the receiver then hang upThat happened times before Mr, Jay finally answered the phoneWhen I explained what happened, he told me that he was too busy & it was my

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear belowMe and my guests never smoked in the roomI asked when I was accused to show proof and nothing has been providedThe concern that I have is we were accused by the cleaning staff while we were not even in the roomI have been miss treated, loced out if my room and then asked to leave at 9:at night with no where to go Accusing someone of performing the act of smoking by a verbal report by your staff is not sufficient of proofWe never smoked in the room
Regards,
*** ***

I booked a room at Red Roof Inn at *** * *** *** ***, OH I woke before the alarm went off as there was bed bug in my bedthe bug bit several timesThat is what woke me upI then placed the bug in a zip lock bag and took it with me to check outI advised the woman at the front desk of the situation and proceed to show her the bugShe then throw it away and advised that I have top speak to the manger at 8:am when she comes, so I went back at that time and had to wait for the manager to arriveI then told the manager of the situationShe didnt give me money back like I asked She advised me that she would have to have a third party come in to inspect the room before she could give me money backThe woman that I gave the bag to with the bug in it was standing right there and I also showed them my visible bitesThe manger then said that she will contact me after they have it inspectedI feel like she isnt going to do anythingand the room wasnt that clean it

To All Concerned Parties:
Red Roof Inn under the leadership of Brian AP*** refused to issue my refund for the room my family stayed in for the few hours we suffered at their despicable, dirty, nasty, vermin infested hotel that ruined our evening before drop of to University Day the next morning at 7:AM with our daughter after traveling all the way from Florida
RED ROOF INN OWES ME $FOR THE NASTY, FILTHY ROOM
The front desk "child" thought a can of Air Freshener was a viable solution for the room, when I brought her to the room, HOW COMPLETELY BEYOND ABSURD !!!
Some Diabetics have to carry out certain regimens and one is to travel with a case of Trulicity (pens)
The barely functional Refrigerator in Room did not properly refrigerate the Trulicity Pens and one box is $and it was ruined!!!!
RED ROOF INN OWES ME $
It is also noted that the "General Manager", "P***" is simply down right nasty and had to be addressed about separate and distin

My stay with Red Roof Inn had many noticeable problems in my room There were dead insects to the left of the toilet, it lacked cleanliness and the toilet ran NON-STOP from the time I arrived, THROUGHOUT the night until my departure I ran the ceiling fan and closed the bathroom door but could still here the noise Forwarding to the next morning, the following morning, I tried to take a shower and the water DID NOT workThere were soiled towels folded in with the supposedly clean towels I complained to the manager Jagpal N*** and his response was for me to fill out a surveyOnce he realized I had sent the same complaint to Corporate HQ he apologized and suggested I stay there another night and they would apply a 20% discountHe also stated, he didn't know about the toilet running all night or the issue with the showerI asked for a refund and have not heard anything else from either one

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
That sign was not up in the office when I was there, if it was, IT Definitly WAS NOT VISIBLE, and plus people who are traveling hrs at a time dont want to stop and read a flippin signYOU GUYS SHOULD TELL EVERYONE WHO USES DEBIT OR CREDIT CARDS THAT THERE IS A HOLD UNTIL CHECK OUT !!!! The only reason I did not say anything to office about cleaniness is cause I use you guys every year I come to WV and had no issues and I knew you guys were busy with the soccer guests so I didnt say anything , I just borrowed vaccume and did it myselfI feel I should get more then night refund but Ill take what I can get since im completly broke nowI hope you change your policy cause that is Ridiculous You should charge them for what they want to pay for and if they dont stay that long then refund the nights they didnt stay MAKES MORE SENSE HUH ????
Regards,
*** ***

This same guest has been staying with us for almost two weeks, on and off a few days a weekThe first couple times they stayed with us, they tried to check out late by saying they would pay for another night after 12pm, which is check out, but then
around 1pm - 2pm, they come back saying they decide not to stay over anymoreThe hotel policy is that we need payment before 12pm for guest that are staying overThey take advantage and try to stay as long as they can until myself or someone has to go to the room and knock on there door and ask them to leave the property due to no paymentThey have done this multiple timesAlso, the other issue with this same guest along with the other gentleman that stays with Mr***, they do not get our guest rooms in orderThey move all and the furniture around along with the beds and they completely trash our roomsThey have done this multiple times as wellSo the next step for me, being the property manager, I put Mr*** and the other gentleman staying with him, Mr***, on our Do Not Rent listI first put Mr*** on the Do Not Rent list and then they started checking in under Mr*** nameAfter there last visit last week on the 20th, I also put Mr*** on the list after I found outThus, I believe they both do not think they deserve to be on the list is the reason why this complaint was submitted and they wanting there money backWhich I do not agree as I am not refunding there money as they completely disregard my hotel rules and policiesLastly, On 2/23/2015, Mr***, came and stayed with us again after I found out that they checked in under a third gentleman's name, Mr***I saw Mr*** at the property and was wondering how he got a room, and that's when I was told my front desk staff that they got Mr*** to get a room for themSo Mr*** will also be going on our listIf there is any additional information needed, please fill free to contact me.Thanks,*** ***General ManagerRed Roof Inn Ridgeland

Well, we have been staying at Red Roof Inn for most of our vacation because of the stay get a night free programWe have already used free night and tonight is our 2ndWe have had good experiences until today at this particular inn
We are in our 4th room at this innThe 1st one had wet/stinky carpet bc of a leaking ac The 2nd room's door knob was brokenThe 3rd room was an adjoining room to two other roomsCREEPY especially since there seems to be a lot of workers staying here
Our 4th room seemed better but didn't have a refrigerator in it (We had already purchased food that needed to be kept cold.) and the chain lock on the door was brokenSo we called the front desk and the very helpful lady sent someone to fix the problemsA man came in with the fridge and fixed the door chainMy sister politely asked if he was the mgrHe said he was just maintenance
Later my sister went to take a shower and the shower head wouldn't straighten so the water flooded the bathroom floorOnce again we called the front deskMy sister asked for the mgr & was informed that the man who came to make the repairs was the mgr He obviously didn't want to deal with upset customersSo she asked the lady to please send the mgr to our room so that we could speak to himWe waited a while and called backThe lady told us that he lives on the premises but isn't answering his phone
Needless to say we are EXTREMELY upsetTried calling the main office but they are closed until the morning

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here] This Is a LIEI had to phone *** *** for AssistanceI asked to speak with the ***The ** does not know what he is doing
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear *** ***: Thank you for informing the Red Roof Inn Guest Relations Department of your concerns regarding our # *** Columbia location. You have requested that we conduct all necessary research with those involved and provide you with a resolution Please accept our
sincerest apologies for your unpleasant experienceIt is disappointing to learn that we fell short of our goals in this instance. We appreciate you taking the time out of your busy schedule to share your concernsThe General Manager has issued a credit in the amount of $The General Manager also did speak directly with your financial institution regarding this matterIf you have any further questions about the billing, please contact the General Manager directly Please know that we value you as our guest and appreciate your business. We appreciate you sharing your concerns and it is our hope you will give us the opportunity to better serve you at Red Roof Inn when your travel plans require lodging Very truly yours, *** *** Manager, Guest Relations/Redicard Red Roof Inn

Complaint: ***
I am rejecting this response because the pictures along with the other issues I mentioned in my initial complaint to the Revdex.com about our stay are evidence of why 25% off is not a sensibly reasonable offer because there's no second chances in first impressionsWhat on earth would make this hotel owner think that we would want to risk having another sleepless night at this hotel, not to mention Motel motels have much better rooms at half the price we paid to stay here??? This was the first time we EVER stayed at a Red Roof Inn motel, and IF for some reason we stay in Austin, TX again--we'll definitely NOT be lodging at this hotel location!!!! I've attempted times to send this offer rejection response with pictures supporting my complaint, but every time I do a message displays saying "the directory for this website is unavailable because the file may have been removed or unavailable."
Regards,
*** ***

I am rejecting this response because: On Aug21st, I told *** that I am on the process of having an *** qualified technician, come to my home to do a diagnostics on my *** power chair; and that the office that sends out the technician is in VirginiaIn order for the technician to come, I had to send them a money order for $for the diagnostics, which I did on 8/21/17, then after receipt of money order, they will set up an appnt; and that is what I am awaiting.As soon as the diagnostics is performed by a qualified technician, I will be able to decide. Thank you,*** ***

Mr*** *** booked the room on special event which was Purdue Football weekend, such a event we had days cancellation policyWhen Mr*** came to check in to the hotel and notified us
he may not stay, our front desk GSR advised him/her we wouldn't be able cancel without chargeAfter couple hours he had return the key and check out without any argument. Thank YouBhavesh R P*** |
General Manager Inn #

In regard to the complaint ID#*** thank you for bringing this to my attentionI have been in contact with *** *** *** regarding her complaintA refund was issued to the guest credit card on August 14,dues to customer service error regarding the remote controlWe have had the room
inspected by a professional company and there was no evidence of bed bug activity in the roomThe guest has been informed of the findings.Thank you,Brittany B***

I visited the Red Roof Inn in Hurricane yesterday and *** provided a copy of Incident #107031107. The Shift Supervisor *** was very familiar with this incident and tried to educate the guest throughout her stay the dynamics of a debit card. There is a Debit Card Advisory
posted at the registration counter informing the guest of the details. See Below! *** is a very compassionate person and explained the policy several times to the guest in a professional manner. During ***’s twenty plus year career with RRI’s we have never received any complaints about her behavior. I have supervised over fifty hotels during my professional career and rank *** in the top ten percent of all associates for overall hospitality and professionalism. The guest never mentioned any problems with the condition of her room during her stay. This Red Roof Inn location consistently beats the company cleanliness and maintenance standards. I am very sorry this guest is unhappy with our Debit Card guidelines. We are committed to 100% Guest Satisfaction and will refund one night room rate with taxes. Please contact me at this e-mail address, if I can be of further assistance.Sincerely,*** *** * Regional Vice President, Operations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

After a not so pleasant experience the first time having my car at CranstonsJeff Cranston called and wanted to see my carMy car was seen on June and was ready on June 21stNo expense to me because of my last visitJeff went above and beyond to help me with my carHe is the one to see about car issuesJeff will explain in detail what is wrong and how he can solve the problem with your car