Red Roof Inn

Thank you for your recent inquiry regarding a guest; [redacted], who stayed at our property on 9/2/15. The guest has been refunded the full amount of $89.35 on 10/13/15. I will also attach a copy of the transaction to verify this amount was credited on aforementioned date.We strive to provide all...

of our guests with a clean and comfortable stay and it is unusual that this guest felt otherwise. Nonetheless, we take any and every complaint very seriously and will implement changed to prevent these types of situations from happening again.Regards, Harry S[redacted]Reed Roof Inn Indianapolis North

I know he booked through a third party, [redacted], and he originally booked for 3 nights. They have a certain cancellation policy that is different from ours so if he would like a refund, he has to notify [redacted]. I personally made him aware of that. I guess there was something wrong with his bedding,...

he put up on trip advisor after he left here, he didn't tell us during his stay. He paid [redacted], so [redacted] has to notify us, sign off on refund, and then we'll be able to return funds if it's warranted. However, I've looked up his cancellation policy through [redacted] and it says he must cancel 24 hours prior to arrival, after that the cancellation fee is the equivalent charge to one night's stay.

xxxxx outsourced my request to another local contractor named xxxxx. xxxxx left my house a mess and lied about completing the project. I paid him for work that he said he had done and I later found out he didn't. VERY dishonest and feel taken advantage of. xxxxx would not get involved and told me to take it up with xxxxx. xxxxx was non-responsive. Don't use these jerks.

Dear Guest, We value our guest feedback immensely as it gives us an opportunity to tweak and improve our services as per our guest requests.The areas highlighted by you have been worked upon and corrective steps have been taken so that you do not face these issues again. We have our dressing...

standard for all employees who works for us and necessary steps have been in place .We have already informed our pest control company about the roach issue in the room and it is been treated. They did not find any roach in room. If you have any pictures, please email us on [redacted] so I can show my pest control company .I do hope that you will give us a chance to serve you again and look forward to seeing you at Red Roof Inn Austin North! Front Office Manager " [redacted] " already contacted you and offered best suitable offer for 25 % off of your next stay .Best regards,[redacted]
[redacted]

On August 19, 2015 I had a home inspection done during the purchase process of a home I am buying. William [redacted] of GSI Las Vegas was extremely thorough. He took about 4 hours to go through the 2717 sq ft home, garage and exterior. This shows that he did not rush the job. He used his infra red to check for leeks in the walls and missing or inadequate insulation. He did find where the builders had missed a section of insulation. I feel so much more comfortable on the home purchase based on his report knowing what needs to be fixed, whether small or big. A home purchase is such a large investment. It is good to know what you may be up against whether now or in the future for repairs. It also means that I now can tell the seller what is wrong prior to closing.

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Well for one, I did not say they didn't handle the matter in a professional way. She just tried to tell me I had hives which I knew was not the case. The second reason being that it is not possible to have bed bugs in two different rooms on two separate floors and not have them anywhere else. When the cleaning people are going around to these rooms they are transferring them all over the hotel. That's like saying you have bed bugs in one bedroom of your house but they aren't anywhere else....I'm sorry but it just doesn't work that way. 
I do appreciate the apology but that doesn't compensate me for all the hassle and sickness that I went through. It ruined my two days in OSHA class and that was a very important class that I had drove five hours for. I barely passed due to what I had to go through and the medicine I had to take. 
I would love for you to see the pictures that I have of all the bites. I don't really think anyone is understanding the seriousness of the situation.
Regards,
[redacted]

[A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by Red Roof Inn regarding complaint ID...

[redacted]
Regards,
D[redacted]

I had a reservation with Red Roof Inn May 13-15th. I called the hotel in advance to confirm my reservation and to let them know I would be running a little late as I was traveling from Chicago to Michigan. The hotel clerk Mat said it was ok and that he would be there when I arrived. When I arrived at the hotel I was told my room was given to someone else. Two other people in front of me were told the same thing. According to Mat, the hotel policy states they have to fill the rooms as soon as possible. According to the hotel written policies, if you do not cancel by 5:59pm the same day of your reservation your credit card will be charged for that night. I was stranded in Michigan with my family and all other hotels were booked due to a motorsport convention that I was suppose to be attending. In short, I stayed without a room, no other rooms were available and the weather was windy and raining. I ended up driving back home to Chicago three and a half hour away. The hotel had no logical resolution for me. Terrible service.

Revdex.com:
I finally was able to get a hold of someone at Sabon and they say my product will reach tonite.
Sincerely,
[redacted]

One night 02/19/2015 paid $48.04 including tax

Guest [redacted] arrived at our inn on 3/24/2015. The Guest Service Representative (GSR) asked her if she had a reservation (this is a normal procedure). The Guest would have responded with a yes or no. If no - the GSR would ask what type of room and for identification and begin the check in...

process. If yes- the GSR would ask for the name the reservation was made under, locate the reservation and begin the check in process. In this case, Ms. [redacted] would have stated "yes", at which point the GSR would have searched for her reservation. If a reservation was not found, the GSR would state, I don't see a reservation for you, do you have a confirmation number? The GSR could not just check someone into the hotel without a reservation without obtaining a lot of information from the guest: room type, length of stay, guest information including identification and payment method. The guest also would have been asked to sign a registration slip that included all of this information, which according to her complaint, she did realize a difference in rate at that point. All that being said, when the guest did question the rate the next morning, it was determined that she made a guaranteedreservation at another Red Roof Inn. After investigating, the reservation was determined to be made foran inn located over 106 miles away in [redacted], PA. At this point the following day, the guest would have already been billed as a no-show on that reservation at the [redacted] location from the nightbefore.Ms. [redacted] requested that she not be charged for the night in [redacted] since she would be billed for the no-show reservation in [redacted]. The GSR on duty the next morning explained that she did stay at this location and that she would need to pay for the stay. She could request a refund for noshow reservation from the [redacted] location. The GSR did adjust the rate to match the rate on her reservation at the other location. For some reason, Ms. [redacted] was not happy with that answer.On 4/17/2015 Ms. [redacted] contacted our Guest Relations department and filed a complaint against the inn citing she was wrongfully billed. On 4/20/2015 the General manager of the [redacted] location called [redacted] phone and got her voicemail. He left a message for her, asking her to return his call so that he could assist in getting this resolved. To this date, he has not heard back from her. On 4/20/2015 the General Manager of the [redacted] location contacted the Manager at the [redacted] Red Roof Inn to request that [redacted] no-show charge be refunded. The Manager ofthat location stated that they would, and mentioned it may take a few business days for the refund to show in her account.We believe that this claim is frivolous and without merit as [redacted] own actions caused the issue. She arrived at the wrong location, did not provide a confirmation letter or confirmation number that would tell us where her reservation was made until the following day (after she was already billed as a no-show), and did not return a call that would have resolved this entire matter on 4/20/2015. Bottom line, Ms. [redacted] stayed in [redacted] and was charged for that stay. The General Manager assisted her in receiving a refund for the no-show reservation she made at the inn in [redacted]. If you require additional information, please contact: Kevin F[redacted]General ManagerRed Roof Inn-[redacted]

Please accept my s¡ncere apolog¡es for the response by our desk agent. We have blocked both rooms after problem was reported and our exterminator has inspected both rooms and we are not renting them until he treats and/or approves.  We have refunded room charges to...

our guests staying in those two rooms for their entire stay of two nights at checkout time.
We have been in hotel business for long time and we know not to rent room with known unhealthy condition. We want our customers to come back.
Once again I am very sorry that our desk agent could not handle the situation professionally.
Sincerely,
[redacted]
General Manager

Revdex.com:
[redacted] 
[redacted] The Sabon company I had filed a complaint with, resolved the issue yesterday. They...

mailed me the missing candle. Had they responded to my emails and communicated with me, I wouldn't have filed the complaint. Thank you,[redacted]Sent from my iPhone

In Aug, 2015, I spent the night in this Inn. I arrived late and was extremely tired and I thought the room was dark (light wise as well as color wise) but the bed appeared to be clean so I went to sleep. In the morning, these are the things I noticed: wall paper coming off the walls, it was filthy around the toilet on the floor, tub had no strips or mat to prevent slipping, the air conditioner was noisy all night, I took a shower and walked around a few minutes with bare feet and my feet were black on the bottoms, there were cob webs quite a few places, there was dirt behind furniture and on electric wall plugs, the ceiling appeared to be sagging with water spots, I had a fairly big bite on my arm-which turned out to be very sore and I finally lanced it and drained it to let whatever out, I had bites around my ankles. Twice during the night, I was awakened by very noisy neighbors which I reported to no avail. At breakfast another visitor was stating how unhappy they were with the dirty room they had and the breakfast was terrible (nothing hot and really weird eggs). I approached the supposed manager, Stel, with my complaints, after the person before me left mad because of the way he had been treated by her. She, also, was very rude to me. This person before me said they had to have there room changed the night before because the ceiling was falling in and in the second room they saw bed bugs and got bites. The manager could have cared less!!!!! My advice, stay very far away from this Inn. I travel a lot and have never been treated the way Stel treated me. STAY AWAY, STAY VERY FAR AWAY!!!!!! The health department needs to do something about this place.

This place doesn't even deserve one star! I made a reservation online for the Mt Laurel, NJ location for 1 week. The problems started before I even showed up. When I made the reservation, I was advised the price was $490 for the week and that check in time was 3pm. I know that I would not be able to check in by 3pm, so I put a credit card on file to hold the room for a later check in. I still wanted them to know that I would be checking in around 6pm, so I called to location & spoke to the nastiest, rudest & most ignorant person I've ever come across...Ricky! When I asked him if 6pm was ok, he got really nasty. So I tried to just ignore it & go about my day. Then I showed up at the hotel & dealt with his rude a$$ again. First, he tried to charge me more than what I told online. When I questioned it, he got nasty & said he didn't know why in the most condescending way. When I told him I needed to speak with customer service, he said "good, you do that" When I called him rude, he proceeded to say "Bye, I thought you were leaving?" It took everything in me not to punch him. When I tried to take paperwork that he had me sign & that had MY person info on, he threatened me with violence. I was done, I walked out & called customer service. After speaking to customer service, the customer service guy was able to ascertain that Ricky was in fact charging more money than he was supposed to & was advised that I should compensated some free night or, at least, be given a weekly rate (not sure why I wasn't given that when I booked for A WEEK!). Anyway, I was advised that I needed to speak with local management to see about any compensation. Today, I get an email from the general manager apologizing but advises that he can't get give an compensation. So the moral of the story is... if you want, in my opinion, a dumpy hotel with pi$$ poor management & beyond rude and entitled employees, stay here. I don't recommend this place to anyone!

This place is filthy. The rooms are bug infested. Myself and my children were bit. Precilla one of the office clerks wasn't concerned with any of my concerns. There was a man in his underwear cutting his hair smoking [redacted] in a chair outside in the hallway. We received towels that had holes in them no washcloths. The first room the door didn't close all the way lots of things didn't work. The back of the hotel is the official ramp of the 5 fwy filthy trash and bottles everywhere. Sheets stained refrigerator defrosted water all over my things. The Manger never spoke to me. Even when she was there her name is Lorena. One 2 of the entire staff were pleasant and assisted me that was the morning clerk Cesar we spoke for awhile and he said he would move me when I got back from my mother's funeral. And Oscar the maintenance man who fixed the refrigerator and cleaned the mess.

Review: When I was checking out of the hotel. I wasn't given a finalized bill. When I asked - the response was my computer is down. I waited 15 mins & was given an incorrect bill. I called and spoke with ** - he was Useless. He said he mailed me a finalized bill. The bill was INCORRECT. I was given a confirmation of $965.58. Red Roof was charging me $964.26. The ** sent me a Standardized form Response letter - - not correcing the the bill or addressing the issue at hand.

I called my credit card company - [redacted] last Friday trying to resolve this issue. I am being Cheated.Desired Settlement: A corrected bill & Refund.

Business

Response:

When [redacted] was checking out of the hotel the computer system was temporarily down. When the bill was provided to [redacted] his response was that it was incorrect. He left a voice message for the [redacted] expressing his concern about the discrepancy to his folio. The [redacted] returned his call and left a voice message as he did not pick up. An email was also sent to the guest in regards to his concern. After looking at [redacted]'s folio, an adjustment was made to remove the 1.50 safe fee that is charged daily to each room. This is removed without question if a guest lets us know that they did not utilize this service. This fee had been removed from [redacted]'s folio to reflect that he was only charged for room and tax during his stay. The $1.68 that is being disputed has been credited to [redacted]'s account. The hotel apologized to [redacted] for any inconvenience.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here] This Is a LIE. I had to phone [redacted] for Assistance. I asked to speak with the [redacted]. The ** does not know what he is doing.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

The compancy still owes me .5 = five cents.

Review: cThis hotel is very unclean and infested with bed bugs. Our room was a mess! There was hair in the tub and sink and dog food on the floor from the previous occupants. I have multiple bites from bed bugs which I am extremely allergic to. I have pictures of all my bites and you can clearly tell how severe they are. There was also a lady on the second floor (I was on the third floor) who was bit also. They treated us both like we didn't know what we were talking about and just brushed us off. They tried to tell me I have hives, which I very clearly do not, and tried to tell her that she has a rash. They were made aware of the problem and are still housing people. They had the room I was bit in ready to rent the very day I moved out of it which tells me that they didn't even investigate the problem. I am home now but cant even bring any of my belongings in the house because it could all be infested as well. This has caused me serious problems seeing as how I was staying in the hotel due to a business trip. I had to sit through classes miserable because of this and it ruined my whole trip.Desired Settlement: I want them to take care of the problem and treat people with a little more respect before more people are bit and end up taking them home with them. It is a very serious problem as I'm sure you know. Most belongings have to be destroyed because of them and I don't want to see anyone else go through this. They need to take responsibility and solve the problem before they let anyone else stay there. They also need to take better care of their hotel. There is no other word for it except disgusting!

Business

Response:

Please accept my s¡ncere apolog¡es for the response by our desk agent. We have blocked both rooms after problem was reported and our exterminator has inspected both rooms and we are not renting them until he treats and/or approves. We have refunded room charges to our guests staying in those two rooms for their entire stay of two nights at checkout time.

We have been in hotel business for long time and we know not to rent room with known unhealthy condition. We want our customers to come back.

Once again I am very sorry that our desk agent could not handle the situation professionally.

Sincerely,

General Manager

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Well for one, I did not say they didn't handle the matter in a professional way. She just tried to tell me I had hives which I knew was not the case. The second reason being that it is not possible to have bed bugs in two different rooms on two separate floors and not have them anywhere else. When the cleaning people are going around to these rooms they are transferring them all over the hotel. That's like saying you have bed bugs in one bedroom of your house but they aren't anywhere else....I'm sorry but it just doesn't work that way.

I do appreciate the apology but that doesn't compensate me for all the hassle and sickness that I went through. It ruined my two days in OSHA class and that was a very important class that I had drove five hours for. I barely passed due to what I had to go through and the medicine I had to take.

I would love for you to see the pictures that I have of all the bites. I don't really think anyone is understanding the seriousness of the situation.

Regards,

Review: red roof inn in Lompoc,ca has roaches,horrible manager who got in my face saying it was my fault for roaches being in my room......no sugar,creamers or cups!!!!!!! no top lock on door...made reservations 1 week in advance...arrived and room not even close to be readyyuck...yuck...t[redacted] not nice since I was in town for my sisters FUNERALso not happy..................###-###-####Desired Settlement: full refund and free night anywhere but Lompoc,cathank you for your time

Review: I stayed at Red Roof Inn 5/14-5/21, room 138. Towards the end of my stay, bug bite marks starting appearing on the back on my neck and chest area. I went to the doctor on 5/20 and was told I had been exposed to bud bugs. There's a distinct bite mark pattern for bedbugs where were appeared on my arms, chest, elbows and legs.The only place I was exposed to bedbugs was Red Roof Inn, my home is not infested and I had to throw away all of my personal items that I brought to Red Roof Inn. In addition, there I incurred a medical and medication expense related to this incident.I filed a complaint with Red Roof on Saturday, 5/24 and was told they there was someone staying in the room at the time and they would have a pest control company inspect the room on Tuesday, 5/27.Today, I was told by Red Roof Inn, the room had been inspected and there were no bugs. I don't make things up nor do I enjoy itching caused by bedbugs. They were unable to provide me with a copy of the pest control report and I wasn't present when they claimed to have had the room inspected. I've also filed a complaint with Red Roof Inn Corporate office.Desired Settlement: $271.05 refund for staying in a bedbug infested room.

Business

Response:

To:Complaint Dept.

Revdex.com Serving San Diego,Orange & Imperial Counties

4747 Vlewridge Ave #200

San Diego Ca 92123

Tel: 858·637·6199

Fax:858-496-2141

Fr: [redacted]

General Manager

2600 N Main St

Santa Ana ca 92705

Tel: 714·542.0311

Fax: 714·426 2040

Date 6/10/14

Re: Complaint 10: [redacted] checked in with us on 5/14/14 for a 7 days stayed and cheked out on 5/21/14.

During her week stayed we have no record of her notlflng the front desk regarding any type of bug in

her room. Neither upon check out. On 5/24/14 4 days later she cames In the afternoon and spoke to

my assistant manager [redacted] and notify her that she had bites all over her body from bed bugs In

room 138. My assistant manager response was:

1. The room Is ocupled and we havent received any complaints about buss in the room.

2. We had to lnvestlaate and call our pest control company lsotech for Inspection.

3. Manager will contact you by Tuesday. Since Monday May 26,2014 was a holiday.

4. Had her filled out an Incident report and sot her phone number.

On Tuesday May 27,20141 personally called lsotech to schedule for Inspection for room 138 and was

told their were really busy and will come In between Wednesday and Friday of that week. I personally

called 0 her to Inform her that I had already called and made an appointment with our pest control

company to come In and Inspect room 138. Idid not get an answer from her on Tuesday so I left her a

volcemail that I needed to speak to her. No call back received on Tuesday Iwent home at 7:30pm.On

Wednesday my pest control lsotech showed up and between lpm and Spm and went to Inspect room

138 Immediately. 30 mins later [redacted] from lsotech pest control came to office with a report that

states NO LIVE BED BUG ACTIVITY WAS FOUND AT TIMOF INSPECTION. I immediately called guest to

Informed her about Inspection was done In room 138. No answer again so I left a voicemall. I did not received a

call as of 7:30pm on Wednesday. On Thursday May 29,2014 [redacted] calls me back and my assistant

manager [redacted] answer's the phone call and relays Information to her regarding the Inspection

been done about the report.

[redacted] then replys:

I sure do not have them In my house and my medical records shows Its bed bugs bites and I will due

anything to get my money back. [redacted] then replys again with I do apollglze maam but our records

show their was nothing found In room 138 unfortunately we are not able to refund you anything .

After the conversation she had with [redacted]. I set an email from my Guest Relations department that

[redacted]r has filed a complillnt about our property . I emalled her with an apologia. My espond was see

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