Red Roof Inn

Thank you for your recent inquiry regarding a guest; *** ***, who stayed at our property on 9/2/The guest has been refunded the full amount of $on 10/13/I will also attach a copy of the transaction to verify this amount was credited on aforementioned dateWe strive to
provide all of our guests with a clean and comfortable stay and it is unusual that this guest felt otherwiseNonetheless, we take any and every complaint very seriously and will implement changed to prevent these types of situations from happening again.Regards,
Harry S***
Reed Roof Inn Indianapolis North

Air units not working properly, furniture falling apart, bathroom shower soap dish felll off the wall right after I exited
Light fixtures not working , or no light bulbs ? Causing the room to be too dark When we spoke with management , he argued with us that he had no more rooms "all book "Only to move us into another room, with same light fixture issue , no cool air in Middle of June
The property had no way to carry your luggage
There' were no elevators and no break to exits except for front of bldg and back

I, (Bryan R***) was on bereavement when this complaint was filedDuring my leave *** pest control was contacted and requested to do a thorough inspection of this roomAn inspection was completed and nothing was found during the inspectionThis room was given a clean bill of healthUpon my
return emailed this guest with the email address provided apologizing for their issue and let them know that an inspection was done by *** with nothing foundI am attaching a copy of the inspection report from *** as well.Bryan R*** General Manager

Initial Business Response /* (1000, 5, 2015/10/20) */
Hello my name is *** *** I'm the gm at the red roof inn in Victorville CA this regarding *** *** XXXXXXXXshe filed a complaint awhile back I was the one who checked her in that day the same day she got kicked out and the reason why I
kicked them out was because her boyfriend was trying to kick in the room door that they were staying in and I had to call the policeI kept there payment because it was after 12pm and it happened around 3pm they were paying for that day
Initial Consumer Rebuttal /* (3000, 7, 2015/10/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No red roof has not responded to me to resolve this issueFurther more I was asked to leave there property in retaliation for this complaintAnd told could never return to there motel as a paying customerI contacted there corporation and was told there was nothing they could do for me due to the fact that it is a privately owned red roof motelMy yr old child still has a cough from the mold in the room And the room is still being rented out with the black mold in the room.when I would take a shower half the rooms electricity would stop working
Final Business Response /* (4000, 22, 2015/11/12) */
This letter is regarding *** *** case number XXXXXXXX I noticed in the letter she wrote that she wanted a full refund, I can't give a full refund back but I can give her backI realll, just want to resolve this situation I'm very sorry for this misunderstanding
General Manager ***
Final Consumer Response /* (4200, 34, 2015/11/16) */
***Document Attached***
Here are just some of the pictures I have of my stay if a refund of is ok with the Revdex.com then I guess it has to be ok with mePlease tell me how to go about getting my thank you *** ***

We have received letter from you about case ID ***The matter of fact the guest has violated smoking policy under the state law no guest can smoke in the room, The guest Tammy Tampa has violated smoking policy it was very unfortunate when we have advised her not smoke and also signed and
initial smoking policy do not follow the policy and we have to kick out from the hotel Thank YouBhavesh R P*** | General Manager Inn #P 765-448-4671 F 765-448-9726 C *** Red Roof Inn #0062 * South St. * Lafayette, IN [email protected] | redroof.com

The company responded via phone as follows:  The company said he had it running though her TV and all hooked up. Later on she wanted it through her phone and her computer which was not on the contract.  The company is willing to offer the consumer $100 for good customer relations.

All surveillance camera's were all hooked up and working and recording activity as agreed in contract,I even went the extra mile to try and help Mrs [redacted] by  hooking up to computer and phone  but she didnt have correct usb cables,she has the handbook on how to hook up,im just an...

installer,not a technician,I dont know much about smart phones and truly sorry if she feels like she was misled in any way,please refer to contract

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Refund issuedGuest contacted via email

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Because he's been very ride that day and I tell him I will let friend and family no about this situation.that is the reason he don't wanna resolve it.all I need is my $114.52 cent.because I didn't spend that night at the red roof in.I go to that red roof many many times in the past.and I never have to go thru this.I also make cancellation too and it was a problem.all I need is my refund.and they putting me thru he'll.shame on there management..
Sincerely,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:I do not feel this has been taken seriously. I feel I provided a red roof coupon and brushed off. The room has been treated. Great! The room is not the brother. Someone needs to get in the bed that is closest to the bathroom. The moment I laid down I was immediately attacked. Restless sleep, swapped beds with my sister who is expecting who experience the same exact experience. At first she stated "Lay down nothing is biting you". Its the bed not the room. As I stated prior you do not see anything. The pain and constant itching you witness is scary. Please replace the mattress. There is truly something wrong. 
Regards,
[redacted]

Dear [redacted],
After reviewing this case, we want you to know we have on file a signed registration slip and folio where the customer Mr. J. [redacted] had initialed he knew this was a non-smoking room; also this customer knew the room would be inspected upon departing to be sure that all was...

correct in the room. As stated the room is a non-smoking room and the customer had smoked in it. With his initialed acknowledgement for this distinction he was not given back his deposit.
Extra cleaning is involved when someone smokes in a non smoking room and this is the reason for keeping the deposit.
If you need to see the signed folio and registration slip we would be glad to email you a copy.
Thank you for your time and effort regarding this case.
[redacted] - Night Auditor Red Roof Inn 765 Tulare

Initial Business Response /* (1000, 10, 2016/05/02) */
Contact Name and Title: [redacted]
Contact Phone: Manager
Contact Email: [redacted]@gmail.com
Dear Revdex.com,
We appreciate Mr. [redacted]'s input about his stay with us and we are sorry for any inconvenience he experienced during his...

stay at our Red Roof Inn.
We replied to his online survey with an apology and an offer of a discount at a future stay at our Inn.
We have addressed many of the issues he stated. We are an older facility with older furnishings but our rooms are cleaned daily by our professional staff.
For any further questions, please contact me [redacted], Mgr. Red Roof Inn - Tulare Thank you. XXX-XXX-XXXX
Initial Consumer Rebuttal /* (3000, 12, 2016/05/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They did not offer anything now or before, therefore I have nothing to accept.

Company manager, Kurtis S[redacted] (216-447-0030 x6), called noting he has sent a VIP voucher to consumer for one free night at any location.  In addition, they have processed a full $80.37 refund to corporate but it may take several weeks.

Hello my name is [redacted] and I am the assistant manager of this location and I am writing in correspondence of case Id# [redacted]...Mr. [redacted] was here at our location from Dec. 12, 2016 thru Jan. 3, 2017.   On Mr. [redacted]'s registration card there was only 2 adults and...

1 child that was supposed to be occupying the room.  Mr. [redacted] and family was in Room 209 first where he was there for two weeks.  Mr. [redacted] never reported to us that his toilet was leaking in this room at all neither mold or mildew.  He would always tell the housekeepers that he didn't need service for his room everyday.  After being in this room for that time he asked me if he could move the room for him when I asked him what the problem was he stated that he wanted to be on the back side of the building and I replied sure.  I then switched his room to 210.  After switching his room the next day I noticed and seen on the camera where he was sitting towels on the outside of the door.  After viewing that I called politely to his room and spoke with his wife letting her know that they couldn't sit towels outside the door because that was an eye sore for the property.  I then explained to her when she asked where towels would go and I explained to her that at 8am our laundry room personnel sits a laundry cart outside the laundry room and they could place their towels in there.  She stated ok and hung up the phone.  Shortly after speaking with her Mr. [redacted] came to the office and stated that the housekeepers told him he could place towels outside the door and that's when I let Mr. [redacted] know that he could not do that.  Mr. [redacted] in a very angry voice began to holler at me asking where would he put the towels.  I explained to him just as I stated to his wife that there is a laundry cart outside the laundry room where towels can be placed.  He then walked out of the office in a very uproar tone.  I proceeded to speak with my housekeepers and let them know that guests can not place anything on the outside of the door.  He saw me speaking to the housekeepers and he comes out of his room door and began to speak loudly and abruptly to me.  I again was letting him know that he was not going to continue to speak to me in that tone.  He still kept being very rude but when he called me and I quote "a [redacted]" I no longer spoke with Mr. [redacted].  He was checked out on 01/03/2017 from the Red Roof Inn at [redacted]

I am rejecting this response because: First of all my power chair went to priority supply for repair on 4/25/17 not 4/24/17. I called [redacted] on 4/24/17 for the first time to find out what would take to get my chair repaired. and then she sent a driver (max to my home on 4/25/17 to pick up the chair and $85 cash to check problem.Now, I had a technician come to my home on 9/6/17 to do a diagnostic on the chair to find out what was the problem. He told me that back battery completely shot and front weak. Also that the on board charger is good, on contrary to what [redacted] told me by phone on 8/21/17 - arguing that maybe is not even the batteries that had a problem but possibly the charger. Which leads me to think why such a comment when I didn't even know that there was a problem until the technician [redacted] come to check on 9/6/17. I kept all my notes from first speaking with [redacted] and all that was mentioned about warranty was the joy stick because it was used would be 30 days. Never [redacted] mentioned 3 months warranty for batteries nor was discussed which type of batteries were to be installed. Only on 8/2/17 when I spoke with Linda at Invacare corporation explaining the situation, she mentioned possibly wrong batteries installed. At that time I called [redacted] and I didn't receive an expected customer service explanation but yes a lot of excuses.I believe [redacted] is not well informed - my chair was picked up on 4/25/17 and returned 2-3 hours later. It wasn't next day as he mentions. As for the batteries I am not an expert - so please see my attachments - copied from the manual that came with my chair approximately 3 years ago. Pages #12 and #28 offered a full refund, I couldn't accept because I was waiting for a technician to come to my home to do a diagnostic @ that point we didn't know what was wrong. However priority medical Inc. wasn't courteous to offer to find out what could have been the problem and go from there - they were rude with me on the phone and in denial about take responsibility of selling me old product (batteries) or defected. Also they kept my batteries on 9/11/17 I called Invacare in Ohio and spoke with [redacted] - she said [redacted] website has a three month warranty for full electrical vehicle. But what I have is a medical device, it should be 6 months warranty.Also [redacted] the technician that came to my home on 9/6/17 contracted to wheel chair and scooter repairs - said that if I had the proper receipt for the batteries purchase - [redacted] are great @ replacing the batteries up to one year. In addition that the problem with batteries wasn't my fault.In summary, I do not trust priority medical supply Inc. I believe they were deceitful and have very poor customer service.P.S I am awaiting on diagnostics report and invoice from [redacted] at W[redacted] in Virginia.Regards,[redacted]

August 21st I called [redacted] I told her I'm sorry your not happy with our batteries, I told her we will refund her money of $160.00. And pick up our batteries, she said no she has them in her chair and need batteries or chair won't work she wants to get batteries from Invacare, I told her my...

offer is for now.[redacted] - Customer ServicePriority Medical Inc.[redacted] (phone)[redacted] (fax)

Date: 09/05/2017Dear Revdex.comOn April 24, 2017 [redacted]'s power chair ([redacted] M51) came into Priority Medical Supply for repair. The power chair was not functioning correctly because of a faulty joystick and the batteries were bad. Our staff called Ms. [redacted] and informed her we could sell her a new joystick but it would be very expensive and if she was needing to save money, it would be better to go with a used joystick to keep the repair cost down. An estimate was given for the repair and Ms. [redacted] told our staff to proceed with the repair. The repairs were performed and the following day the chair was returned to Ms. [redacted]. The repairs performed were installing a used joystick along with two new 12 volt 35 amp (24lb) batteries. I have provided the information for the type of batteries that we use for battery replacement (Attachment 1) and I also included Invacare's Battery Installation Guide (Attachment 2) for the Pronto M51, the chair that was repaired for Ms. [redacted]. Invacare's Battery Installation DOES NOT STATE THAT MK GEL BATTERIES ARE TO BE USED. Priority Medical Supply is an Invacare dealer and has been trained by Invacare for service and repairs (Attachment 3). Priority Medical Supply had offered Ms. [redacted] a full refund after our 3 month warranty period had expired and Ms. [redacted] rejected our offer. Priority Medical will not wait for the convenience of Ms. [redacted] to save up money to purchase new batteries. Priority Medical Supply will not be refunding any amount for the return of now used batteries that are well past the warranty period. Priority Medical Suppl's standard warranty on repairs is three months. We cannot be help responsible beyond the 3 months for the negligence of the customer use or if the customer's battery charging practiced shorten the life of the batteries. Thank you[redacted], President

Early last week we have issued full refund to  [redacted] credit card, She has responded back on email and notified me about she being contacted the authorities wherever she has filed the complaints.           Thank You.Bhavesh R P[redacted] | ...

General Manager Inn #0062

Red Roof Inns takes customer service and satisfaction very seriously. With that being said, this case has been brought to the attention of our corporate offices, thoroughly investigated and we consider this matter now closed.