Red Roof Inn

Review: We had been staying at the hotel for a month before this and thid never happened. We were staying in a room with two beds so one bed was never touched or messed up so on thursday when the maid came in I took off my blankets and pillow and put it on the untouched bed along with MY BABY BLANKET. So we told the maid to not touch the other bed and she said okay well we came back and my baby blanket was GONE anf Spanish television was on the tv so she wasn't paying g attention. Its the size of a washcloth and ripped in half so I kniw she took it thi king it was her rag. When I told the manager that it was missing she asked the maid and the maid told her and admitted that she saw it on rhe untouched bed so it was in my room. Well I then went up with the maintenance and two managers and we lifted every bed and looked in everything and the blanket WAS NO LONGER THERE. I know shetook it and used it as a rag. THE MANAGER DID NOTHING and I qawant something to be done I want my blanket back. Oh an because I caused all this and made the managers do their jib thwy wont allow us to sf2fay there anymore because our room smelt like cigarettes but we dont even smoke and the other employee told the manager it didnt smell so because I confronted them an out their maid STEALING they wont let us stay there. I wamt a resolutionDesired Settlement: I want to be contacted by their general manager (the big boss) so I know something is being done. I want my money back for that night because you cant get my blanket back.

Review: I stayed at the location from 2/11/15-2/16/15, I had several issues with my stay including:

-My room had to be changed as the room was freezing cold. Ice formed on the interior room door and frost was on the AC.

-Dog feces and urine were all over the property in common guest areas.

- I had to wait over 30 minutes for clean towels and wash clothes as housekeeping removed all and never left replacements.

- The room type selected at the time of booking was NOT honored.

From the issues listed above, I was offered ONE free night which was to be honored 2/17/15-2/18/15. As I was traveling from out of state, I attempted to call the location to advise I was running late. There wasn't an answer at the front desk main number [redacted]).

I checked in at 3:30am 2/18/15 and checked out 2/19/15 and was charged $105.45. With the subpar service I was provided and the fact I attempted to notify the location of my late arrival, I feel the free night should still be honored and I should NOT have been charged.

I have attempted to have this matter settled with the Red Roof Inn customer relations department to no avail! I paid a total of $459.08 to the hotel and I do NOT feel as if I am being treated fairly!Desired Settlement: I would like to receive a refund check for one of the nights during my stay 2/11/2015-2/16/2015.

Review: I booked my reservations for June 19th -21st on line and when I got there at 3pm on the 19th the room was not ready. I returned at 11:30pm to check inn. The next day I saw that there were two hold on my credit card for over $161.00 each. This made it so I could not go to any places that we planned for the vacation. A huge disappointment. The clerk charged me out on Saturday to see if that would get rid of the extra hold it did not. When I left on Sunday they still couldn't get rid of the extra charge. I called on Tuesday and they said they would get back to me and no one did. THE CHARGE WENT THROUGH AND THE OTHER HOLD IS STILL THERE. Here is a copy as of this moment: Account Summary

Available Balance:

$1.90

Add Money

Cash flow for June

In: $4.26

Out: $1,478.48

Recent Activity

SNHU Refunds

Bill Payments

Date Description Type Amount Balance

06/24/15 Pending Card Transaction at [redacted]

Temporary Hold

-$17.00

06/19/15 Pending Card Transaction at [redacted]

Temporary Hold

-$164.64

06/24/15 Debit Card Transaction at

[redacted] on 06/24 Card Purchase

-$2.13

$183.54

06/22/15 Debit Card Transaction at

[redacted]-MON

[redacted] on 06/22 Card Purchase

-$20.06

$185.67

06/22/15 Debit Card Transaction at

[redacted] on 06/22 Card Purchase

-$161.44

$205.73Desired Settlement: I want them to release the hold that they overcharged me and now I have nothing left on my card thanks to their unprofessionalism in billing.

Review: Hotel reservations keep being made under my name, I receive email confirmations... yet I am several hundred miles away from the hotel location... this is very disconcerting. The good news is none of my credit cards were charged, but still, as I said, it is very disconcerting. It has happened twice. Customer service at the location itself was helpful the first occurrence, but not the second. I had to call the corporate central reservation line just to receive an answer that this problem is not just the [redacted], CT location, it is widespread and is essentially a "glitch" that has yet to be fixed. It's time for Red Roof to fix this "glitch". This experience has made me never to want to stay at a Red Roof Inn ever again!Desired Settlement: My information to be wiped from Red Roof's database to make sure this never happens again! Thank you!

Review: On June 16th me and my Husband checked into this establishment paying cash of $84.83. While staying there we were faced with several issues (rodents, bites) and problems one being not receiving what I saw on the internet of a "newly renovated room". I've recently filed a complaint with Customer Relations and received a partial refund and not that of the $84.83 in which we paid but yet a refund of $57.71. When making the reservation the rooms start at $71.99 and not that of $51.99. The price of $71.99 is also listed on the property and when I called to make the reservation I was told $72.99. The General Manager is very unprofessional and I believe they are stealing money or upset because I filed a complaint. Confirmation [redacted]Desired Settlement: I would like to receive the exact dollar amount in which we paid. And One free night in a cleaner nice renovated room.

Review: I AM PRESENTLY IN THE HOTEL. I HAVE PURCHASED $150.00 WORTH OF FOOD. MY REFRIDGERATOR DID NOT WORK FROM YESTERDAY 3-4-2012 (AFTER THE MAINTENANCE MAN TURNED IT OFF)UNTIL PRESENTLY (3-5-13 @ 6:40PM). I REPORTED THIS TO THE ASSISTANT GENERAL MANAGER AT THE DESK AND HE TOLD ME THAT THE MAINTENANCE MAN SHARE 2 CITES (THIS CITE AND ANOTHER CITE) AND THAT HE WOULD PROVIDE SERVICES FOR ME AS SOON AS POSSIBLE. I RETURNED TO THE DESK AROUND 2 AND 1/2 HOURS WAITING FOR SERVICE AND I WAS TOLD BY THE 1 PERSON BEHIND THE DESK THAT HE TEXTED AND LEFT A VOICE MAIL MESSAGE FOR THE MANAGER. IT IS PRESENTLY 6:46PM AND I HAVE NOT SEEN THE MAINTENANCE MAN YET. I WANT TO BE COMPENSATED FOR THE LOSS OF MY FOOD AND I WOULD LIKE TO SPEAK ONE-ON-ONE TO THE INCOMPETENT MANAGER! THAT MAINTENANCE MAN COULD TURN ON THE MICROWAVE AND TURNED OFF THE REFRIDGERATOR AND ALL OF MY FOOD (SPECIFICALLY SEAFOOD) HAS BEEN SPOILED. I WANT COMPENSATION AND I WILL MAKE IT MY 100% GOAL TO GIVE THIS COMPANY AN EXTREMELY LOW AND NEGATIVE FEEDBACK ON THE SURVEY. MY COMPLAINT TO YOU IS TO OBTAIN THE MONEY FOR MY SPOILED FOOD.Desired Settlement: SINCE THIS HOTEL DOES NOT HAVE ANY EATING FACILITIES,CUSTOMERS HAVE TO EITHER BRING THEIR FOOD ALONG OR GO TO A RESTAURANT. I BOUGHT MY FOOD AND ALL OF IT HAS SPOILED. I WANT A REFUND AND I WANT ONE-ON-ONE FEEDBACK FROM THE ASSISTANT GENERAL MANAGER. I AM ANGRY AND WILL NOT EVER ACCEPT THIS DESPICABLE TYPE OF BUSINESS.

I checked into the red roof inn and was placed In a room with a broken lock and a non working phone. The work on duty provided me with a different room but there were no deluxe king rooms available. I was placed in a double bedroom. At night, something fell down under the bed and I went to retrieve it. When I looked and reached, I noticed that there were wrappers underneath the bed as well as a sex toy (a vibrator). Clearly the room was not cleaned. I put my hand out to touch a used sex toy. I did not feel comfortable staying in that room, but it was late at night and I did not feel comfortable leaving my room so late at night. I was traveling alone. I would like my money refunded as I feel cleanliness and sanitation is an important part of staying at a hotel. I was given an apology but not much else. I don't think I should have to pay for such an unsanitary issue.Product_Or_Service: Red roof inn- 2 nightsDesired SettlementI would like to be refunded. Business Response Contact Name and Title: [redacted]Contact Phone: XXX-XXX-XXXXContact Email:[redacted]Hello Ms. [redacted],I first want to apologize for the problems you had during your stay. I can assure you that our rooms are cleaned daily, and normally with a high attention to detail. I am very sorry that was not the case during your stay. It is not acceptable that the housekeeper did not clean under the bed, and I have spoken with her regarding the importance of checking for items left by other guests as well as trash that gets under the beds. I want to assure you that we do normally have high scores when it comes to housekeeping and I am so sorry that you did not experience this while you were here. I have reached out to you via telephone as well and would like to discuss this in detail with you. Again please accept my apologies for the trouble. You did book through [redacted] therefore you paid them directly, I am happy to send you a VIP pass for one night that can be used at any Red Roof Inn the country for one night stay, however I would encourage you to give us another try, as stated your experience does not reflect our standards and I am very, very sorry. As a guest you should feel comfortable and safe and you did not, we failed you. During your stay you can always contact our front desk with any issues, any time during the day or night and we will do our very best to resolve the issue right there and then. Please contact me at the hotel at your earliest convenience so that I can discuss this with you,thank you[redacted]Consumer Response Hi I will speak with the manager tomorrow. She offered a vip room at any red roof inn. After this experience I just want my money back; nothing else. And they did not say they would offer my money back. I will contact her tomorrow to verify but I just wanted to let you know j was not happy with the outcome. Thank you! Final Business Response I called the guest - and sent her an email - I have not heard back from her. I cannot refund the money because she paid through a 3rd party - which I explained in both the email and the voicemail. She paid Priceline not Red Roof Inn therefore we do not have her money - Priceline does. I offered her a VIP pass [redacted] have already sent that out. I am happy to speak with her but cannot reach her and she has not called me.Thank you,[redacted] General ManagerP 508.481.3904 F 508.481.3909

I checked into the red roof inn and was placed In a room with a broken lock and a non working phone. The work on duty provided me with a different room but there were no deluxe king rooms available. I was placed in a double bedroom. At night, something fell down under the bed and I went to retrieve it. When I looked and reached, I noticed that there were wrappers underneath the bed as well as a sex toy (a vibrator). Clearly the room was not cleaned. I put my hand out to touch a used sex toy. I did not feel comfortable staying in that room, but it was late at night and I did not feel comfortable leaving my room so late at night. I was traveling alone. I would like my money refunded as I feel cleanliness and sanitation is an important part of staying at a hotel. I was given an apology but not much else. I don't think I should have to pay for such an unsanitary issue.Product_Or_Service: Red roof inn- 2 nightsDesired SettlementI would like to be refunded. Business Response Contact Name and Title: [redacted]Contact Phone: XXX-XXX-XXXXContact Email:[redacted]Hello Ms. [redacted],I first want to apologize for the problems you had during your stay. I can assure you that our rooms are cleaned daily, and normally with a high attention to detail. I am very sorry that was not the case during your stay. It is not acceptable that the housekeeper did not clean under the bed, and I have spoken with her regarding the importance of checking for items left by other guests as well as trash that gets under the beds. I want to assure you that we do normally have high scores when it comes to housekeeping and I am so sorry that you did not experience this while you were here. I have reached out to you via telephone as well and would like to discuss this in detail with you. Again please accept my apologies for the trouble. You did book through [redacted] therefore you paid them directly, I am happy to send you a VIP pass for one night that can be used at any Red Roof Inn the country for one night stay, however I would encourage you to give us another try, as stated your experience does not reflect our standards and I am very, very sorry. As a guest you should feel comfortable and safe and you did not, we failed you. During your stay you can always contact our front desk with any issues, any time during the day or night and we will do our very best to resolve the issue right there and then. Please contact me at the hotel at your earliest convenience so that I can discuss this with you,thank you[redacted]Consumer Response Hi I will speak with the manager tomorrow. She offered a vip room at any red roof inn. After this experience I just want my money back; nothing else. And they did not say they would offer my money back. I will contact her tomorrow to verify but I just wanted to let you know j was not happy with the outcome. Thank you! Final Business Response I called the guest - and sent her an email - I have not heard back from her. I cannot refund the money because she paid through a 3rd party - which I explained in both the email and the voicemail. She paid Priceline not Red Roof Inn therefore we do not have her money - Priceline does. I offered her a VIP pass [redacted] have already sent that out. I am happy to speak with her but cannot reach her and she has not called me.Thank you,[redacted] General ManagerP 508.481.3904 F 508.481.3909

I checked into the red roof inn and was placed In a room with a broken lock and a non working phone. The work on duty provided me with a different room but there were no deluxe king rooms available. I was placed in a double bedroom. At night, something fell down under the bed and I went to retrieve it. When I looked and reached, I noticed that there were wrappers underneath the bed as well as a sex toy (a vibrator). Clearly the room was not cleaned. I put my hand out to touch a used sex toy. I did not feel comfortable staying in that room, but it was late at night and I did not feel comfortable leaving my room so late at night. I was traveling alone. I would like my money refunded as I feel cleanliness and sanitation is an important part of staying at a hotel. I was given an apology but not much else. I don't think I should have to pay for such an unsanitary issue.Product_Or_Service: Red roof inn- 2 nightsDesired SettlementI would like to be refunded. Business Response Contact Name and Title: [redacted]Contact Phone: XXX-XXX-XXXXContact Email:[redacted]Hello Ms. [redacted],I first want to apologize for the problems you had during your stay. I can assure you that our rooms are cleaned daily, and normally with a high attention to detail. I am very sorry that was not the case during your stay. It is not acceptable that the housekeeper did not clean under the bed, and I have spoken with her regarding the importance of checking for items left by other guests as well as trash that gets under the beds. I want to assure you that we do normally have high scores when it comes to housekeeping and I am so sorry that you did not experience this while you were here. I have reached out to you via telephone as well and would like to discuss this in detail with you. Again please accept my apologies for the trouble. You did book through [redacted] therefore you paid them directly, I am happy to send you a VIP pass for one night that can be used at any Red Roof Inn the country for one night stay, however I would encourage you to give us another try, as stated your experience does not reflect our standards and I am very, very sorry. As a guest you should feel comfortable and safe and you did not, we failed you. During your stay you can always contact our front desk with any issues, any time during the day or night and we will do our very best to resolve the issue right there and then. Please contact me at the hotel at your earliest convenience so that I can discuss this with you,thank you[redacted]Consumer Response Hi I will speak with the manager tomorrow. She offered a vip room at any red roof inn. After this experience I just want my money back; nothing else. And they did not say they would offer my money back. I will contact her tomorrow to verify but I just wanted to let you know j was not happy with the outcome. Thank you! Final Business Response I called the guest - and sent her an email - I have not heard back from her. I cannot refund the money because she paid through a 3rd party - which I explained in both the email and the voicemail. She paid Priceline not Red Roof Inn therefore we do not have her money - Priceline does. I offered her a VIP pass [redacted] have already sent that out. I am happy to speak with her but cannot reach her and she has not called me.Thank you,[redacted] General ManagerP 508.481.3904 F 508.481.3909

Dirty blankets bed bugs.and only refunded 1 night I am owed the night we I stayed had to spend 70$. At another hotelOn July 19th 2013 I checked into the red roof inn when I checked into room the bed was made and I notice the blanket was dirty with a huge stain on it I called down to front desk and was told the that they could not get the stain out and I ask for a new one was told that all the blankets were dirty I removed it from the bed went to sleep I woke up the next day July 20th took a shower came back to the bed and found a dead bed bug I took picture of the blanket and the dead bug I went to the front desk showed the person my pictures told her about the night before what I was told about the dirty blanket she said the person who told me that was not telling the truth she refunded my money for the night I did not stay but said [redacted] had to handle the rest of the refund she called him over the phone he told her he would have his cleaning Staff check into it if they find nothing he would not refund. My money so I waited on his call about the result of there search and he never called I had to return to the hotel to see what happen and why he did not call. He said he was too busy to call me and his cleaning staff found nothing but is bringing inn professionals on Monday July 22 2013 why would you do that if nothing was found I took pictures to back up my proof the room number is 208. [redacted] was very rude to me. He owes me 101.00$ if he dose not refund my money I will take him to small claims court. I also had to check into another hotel and had to pay 60$ more and wish to be rein burst for that also so in total 161.00$ thank youDesired SettlementI'am seeking 101.00$ for the night I stayed in that filthy hotel and 60.00$ for the extra that I had to spend at another hotel so in total 161.00$ Business' Initial Response I have received your email and can honestly say this guest is grinding an ax. Even the health department came out and there were no problems with the room. I will go online to complete the forms you sent within three business days. [redacted] Inn #[redacted]Red Roof Inn [redacted] redroof.com redrooflovescountry.com

Dirty blankets bed bugs.and only refunded 1 night I am owed the night we I stayed had to spend 70$. At another hotelOn July 19th 2013 I checked into the red roof inn when I checked into room the bed was made and I notice the blanket was dirty with a huge stain on it I called down to front desk and was told the that they could not get the stain out and I ask for a new one was told that all the blankets were dirty I removed it from the bed went to sleep I woke up the next day July 20th took a shower came back to the bed and found a dead bed bug I took picture of the blanket and the dead bug I went to the front desk showed the person my pictures told her about the night before what I was told about the dirty blanket she said the person who told me that was not telling the truth she refunded my money for the night I did not stay but said [redacted] had to handle the rest of the refund she called him over the phone he told her he would have his cleaning Staff check into it if they find nothing he would not refund. My money so I waited on his call about the result of there search and he never called I had to return to the hotel to see what happen and why he did not call. He said he was too busy to call me and his cleaning staff found nothing but is bringing inn professionals on Monday July 22 2013 why would you do that if nothing was found I took pictures to back up my proof the room number is 208. [redacted] was very rude to me. He owes me 101.00$ if he dose not refund my money I will take him to small claims court. I also had to check into another hotel and had to pay 60$ more and wish to be rein burst for that also so in total 161.00$ thank youDesired SettlementI'am seeking 101.00$ for the night I stayed in that filthy hotel and 60.00$ for the extra that I had to spend at another hotel so in total 161.00$ Business' Initial Response I have received your email and can honestly say this guest is grinding an ax. Even the health department came out and there were no problems with the room. I will go online to complete the forms you sent within three business days. [redacted] Inn #[redacted]Red Roof Inn [redacted] redroof.com redrooflovescountry.com