Reebok International, Ltd.

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I am submitting the requested documents set out in the previous email Regards, [redacted] ***

Revdex.com: I purchased in Reebok outlet store in [redacted] , NY Regards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowHere are the photosI have emails proving all the times I have contacted you with no answerThese are the addresses I used.From: [redacted] < [redacted] >To: [email protected]; [email protected] Sent: Friday, February 12, 3:PMSubject: Sneaker issue [If you are rejecting the business's response please enter your rejection comments here.] Regards, G And S Fowler From: [redacted] Fowler < [redacted] >To: " [redacted] @adidas-Group.com" < [redacted] @adidas-Group.com>; [redacted] < [redacted] @reebok.com>; " [redacted] " < [redacted] >; " [redacted] @reebok.com" < [redacted] @reebok.com>; Cs Reebok Support ; "[email protected]" Sent: Wednesday, April 27, 8:AMSubject: Fw: Sneaker issue REEBOK - For a couple months now.....PLEASE help!----- Forwarded Message -----From: [redacted] Fowler < [redacted] >To: [redacted] < [redacted] @reebok.com>; " [redacted] " < [redacted] >; " [redacted] @reebok.com" < [redacted] @reebok.com>; Cs Reebok Support ; "[email protected]" Sent: Sunday, April 24, 6:PMSubject: Fw: Sneaker issueCan you assist me?----- Forwarded Message -----From: [redacted] < [redacted] >To: [email protected]; [email protected] Sent: Friday, April 22, 12:PMSubject: Sneaker issueLove your sneaks but these are prematurely falling apart.I only wear the in the gymWhat can you do for me?SJFLife's Journey Lifestyle Coaching & Wealth ManagementNorfolk, VA 23510----- Forwarded Message -----From: [redacted] < [redacted] >To: [email protected]; [email protected] Sent: Friday, February 12, 3:PMSubject: Sneaker issue Reebok,Good afternoon.I am filing a warranty claim with you todayThe sneakers you sent me last Summer are defectivePlease let me know the process[redacted]

Hi [redacted] , Thank you for reaching out and my apologies for the issues with your Rockport shoesUnfortunately Rockport is no longer a subsidiary of Reebok The company was sold in so we no longer handle Rockport inquiresI still have a contact at Rockport and I sent over your informationShe informed me she will send your information to their group that handles consumers and they will reach out to you as soon as possibleEnjoy the rest of your day

Hi [redacted] , Hope you’re having a good weekMy apologies for all the confusion and miscommunication with our customer service teamWe will identify the agents involved and coach them on proper procedures and processesWe have proceeded to credit you the $It should go back into your account within 3-business daysOnce again, I apologize for any inconvenienceEnjoy your weekend Thank You

Hi [redacted] , My sincerest apologies for the delayThe amount was successfully authorized on March 31stSince the authorization was never settled it eventually expiredWe attempted to manually reverse the authorization on April 20thSince the authorization was no longer available the hold was not able to be reversed on our endAt this point it is up to your financial institution to release the funds that were previously held for authorizationPlease contact your financialinstitution for further assistanceSee attached screenshot for reference of our reversal attemptMy apologies for the inconvenience Thank You

Hello Mr [redacted] ,Hope you had a good weekend. I just wanted to let you know that we pushed the refund for your shoe returns. My apologies for the inconvenience the returns must have gotten lost in transit. We processed the credits today and the funds should return to you account within 3-5 days.... Enjoy your week. Sincerely,Customer Care

Hi [redacted] Thank you for providing us with the photos and email interactions which indicate the damage to your shoesWhat we can do is provide you with a gift card worth $which would be equivalent to the value of the shoesWould you prefer the gift card in electronic form and emailed to you or in a physical form and mailed to your physical address? My apologies for the inconvenience

Hi ***, What we can do is offer you a gift card worth $which you could use on Reebok.com in combination with the 40% off promo codeWould you prefer the card to be in virtual form emailed to you or delivered to your physical address? We are going outside of our return policy which can be referenced here [redacted] Thank You

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below This is not wear and tearI only wear these for or hours a day Regards, [redacted]

Hello Mr and Mrs [redacted] , Would you be able to provide proof of purchase for these shoes? I know you spoke to [redacted] who is one of our district managers for this case as well as a prior case last month [redacted] explained to us that you purchased these shoes onlineWe sent out a $gift card for your previous Revdex.com caseWe will send out another gift card but we will need a receipt or proof of purchase to proceedThank You, Customer Care

Hello ***, I would like to apologize for the inconvenience with the order mix up and the interaction with customer serviceThe agent who ended the call inappropriately will be dealt with and coached accordinglyBased on research with your interaction with customer service your local *** still
has your package and wants to charge you $to redeliver correct? Reebok does not issue charges to customers for packages to be redelivered and that is an initiative of *** If *** still isn’t willing to redeliver your package free of charge let us know and we will send you a new pair free of charge Once again I apologize for the inconvenienceEnjoy your day as well as your weekend Sincerely, Customer Care

Hi ***, I would like to give my sincerest apologies for the inconvenience with your order attempts with the Question MidsUnfortunately it was discovered at our warehouse the particular size you ordered was out of stock and the warehouse had to cancel the order on their endI can fully
understand your frustration with not being able to receive these shoes especially since it was hype release Unfortunately there are no plans to re-release the Teyana TaylorsI would hate to lose you as a customer so what I would like to do is send you a $gift card that you will be able to use on Reebok.com or one of our retail locationsWould you prefer a physical gift card delivered to your address or an e-card sent to your email? Let me know and I will process your request asap

Hi ***, My apologies for this I have reached out to the team that heads up the Spartan Race once again with high urgency and I will make sure someone gets in contact with you

Hi ***,My apologies for the inconvenience and the miscommunication! We will mail you a $gift card to the address that you provided so you and your girlfriend can get a couple of pairs! Enjoy the rest of your day! Sincerely, Customer Care

Hi ***, Hope your day is going wellMy apologies for the inconvenienceWe are trying to get in touch with team responsible for the running Spartan Races and we will get back to you as quickly as possible

Hi ***, After researching your interaction with customer service, it was discovered that you interacted with us in the past regarding different cases According to this recent case in the Revdex.com claim you reached out to us in regards to these defective shoes on March 8th, 2016, March 23rd
2016, and April 4th The latest record we had of your customer service interaction before today (4/27/at 9:AM) was on 7/22/In regards to the order number *** in your Revdex.com case we believe you meant *** because we do not have the letter “q” in our order numbersWe looked into this order and yes it was a pair of sublite duo quests within the claimUpon further inspection it was discovered that you used the 100% off coupon code *** which resulted in an order total of $even though you claimed the purchase price to be $We also don’t have any pictures of the defective pair in the customer service caseCould you provide pictures of the defects within this Revdex.com interaction please? After we receive and verify the pictures we can proceed with the next steps Thank You

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***. I do not want this complaint closed, we were once again waiting for the company to respond.
Regards,
*** ***

Hi ***, Thank you for reaching out and my apologies for the inconvenienceI can completely understand the fear and frustration when it appears that an order was placed that was not of your knowledge. I can assure you that your information was not compromised After doing some
research this issue actually can be traced back to *** tracking numbers. *** is in the process of fixing an error in their system To briefly summarize, their software was using old tracking numbers and attaching them to new orders before they were shippedThis was identified and the issue in in the process of getting fixedSome research was conducted and an order was placed by *** *** back in June 2013, the associated email address was ***. That tracking number from ***’s old order was used again for that order placed on 4/25/which was not yoursThat is why you received that delivery confirmation emailOnce again I can assure you that your information is safe and I sincerely apologize for the inconvenience Enjoy the rest of your day Sincerely, Customer Care