Reebok International, Ltd.

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Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** *** *** ***

My apologies for the inconvenienceDue to Black Friday and Cyber Monday our warehouse was overwhelmed with orders and that is why there has been delaysThis resulted in our customer service centers to be overwhelmed with both emails and phone calls from customers inquiring about their ordersThey
are doing their best to respond to everyone's questions within a timely mannerFortunately I was able to find your caseI will make sure the customer service team reaches out and responds to your case asapOnce again I apologize for the inconvenience

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved
Regards,
*** ***

Good Afternoon ***,My apologies for the inconvenienceDue to Black Friday and Cyber Monday our warehouse was overwhelmed with orders and that is why there has been delays during the holiday periodThis resulted in our customer service centers to be overwhelmed with both emails and phone
calls from customers inquiring about their ordersThey are doing their best to respond to everyone's questions within a timely mannerFortunately I was able to find your case.I have proceeded to put in the request to have the $placed back into your accountIt will take 3-business days but I can assure you will receive your moneyI am also going to provide you with a discount code for 25% off a purchase on Reebok.com here is the code: *** Once again I apologize for the inconvenience. Sincerely, Customer Care

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
* *** * ***

Hi ***, The physical gift card was shipped over the weekend so you should be receiving the card in the mail this week. Thank You

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved. Thank you for sending the $gift card to my home address
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Yes the address I listed is correct It is *** * *** ** *** *** *** ** ***
Regards,
*** ***

Hi ***,Hope you're having a good week and my sincere apologies for the inconvenienceYou have been removed from the list and you are free to purchase again on Reebok.comIn regards to your gift card would you prefer a physical gift card mailed to your address or an e-gift card emailed to you? Let
us know and we'll have that processed immediately. Thank You,Customer Care

Revdex.com:
I have reviewed the response submitted by the
business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
I am rejecting because the business said that they were going to look into the issues and get back to me within days and they never did.
Regards,
*** ***

Hello ***,Hope you had a good weekMy apologies for all the confusion and miscommunication with our customer service teamWe will identify the agents involved and coach them on proper procedures and processesWe have proceeded to credit you the $It should go back into your account
within 3-business daysIt appears that your custom jersey was delivered to you yesterday as well and here is tracking number *** for confirmationOnce again, I apologize for any inconvenienceEnjoy your weekend

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
I see that my compliant has been closed but no action was taken by ReebokI have not recieved the gift card nor have they followed up with me with any shipping confirmation.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Ok thank you for the information we will have the gift card processed and shipped ASAP

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments I am more than disappointed with this offer from Reebokor days whateverI was previously offered full replacement value ($120.00) or replacement of the bootsI want the boots replaced, not an dollar card that wouldn't cover the replacement.
Regards,
*** ***

Hi There,We were asking if you would prefer a $gift card mailed to you or an e-card emailed to you

Hello Mr***,I would like to apologize for your experience at one of our Reebok storesThat is not how our customers should be treatedWe forwarded this information over to the district manager and he should be contacting you asap if he hasn't alreadyThe employee that gave you this terrible
experience will be coached and disciplined accordinglyEnjoy the rest of your day.Sincerely,Customer Care

Hi ***, I would like to give my sincerest apologies for the inconvenience and issues with your custom orderUnfortunately it was discovered the order never exported from our systems and thus never reached our custom warehouseWe proceeded to credit your order and the funds should return to
your account within 3-business daysI can fully understand your frustration with not being able to receive these shoes especially since it was a custom made orderI would hate to lose you as a customer so what I will do is email you a $virtual gift card that you will be able to use on Reebok.comI will send the gift card to the email you provided to Revdex.comOnce again I sincerely apologize for the inconvenienceEnjoy the rest of your day

Hi ***, My apologies for the inconvenienceI was able to reach out to some members of the reebok work team and they provided me with a code for 100% off your orderAfter choosing the boots you would like at http://reebokwork.com/type/military-footwearplease use the promo code *** at
checkoutEnjoy the rest of your daySincerely, Customer Care