Reebok International, Ltd.

Hi [redacted], Thank you for reaching out and my apologies for the issues with your Rockport shoes. Unfortunately Rockport is no longer a subsidiary of Reebok.  The company was sold in 2015 so we no longer handle Rockport inquires. I still have a contact at Rockport and I sent over your...

information. She informed me she will send your information to their group that handles consumers and they will reach out to you as soon as possible. Enjoy the rest of your day.

Good Morning **. [redacted], My apologies for the inconvenience and the issues with your boots. I was able to look into your history with customer service and was able to find the two times you contacted the company. Will you be able to attach pictures of the boot as well as a picture showcasing the...

structural damage please? Could you also send us proof of purchase as well please? If you do not have the original receipt a bank statement highlighting the original purchase will also suffice. Once we receive these items we will look into resolving the issue within the limits our return policy. Thank You, Customer Care

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
I am submitting the requested documents set out in the previous email. 
Regards,
[redacted]