Reebok International, Ltd.

Hi ***, Hope your week is going wellThank you for reaching out and my apologies for the inconvenienceWe will make sure to identify the customer service agents you worked with and coach them accordinglyNormally our Reebok customer service team doesn’t handle ReebokWork related issuesYou
should have been referred to *** (phone number 1-***) and you were given the incorrect resolutionDue to the inconvenience and to stay in your good graces we will provide you with a code for 100% off a new pair of ReebokWork BootsPromo Code: *** Here is the link to the specific pair you own: *** The code will work for any shoe on http://reebokwork.com if you’d like to try something newEnjoy the rest of your daySincerely, Customer Care

Hello ***, My apologies for the all the inconvenienceAfter some research it was discovered that the customer service team did place a refund on February 2, Unfortunately *** rejected the transaction, please see the attachment for referenceI strongly recommend contacting *** so
they can give you further insight as to why the refund attempt was rejected on their end. Thank You Customer Care

Hi ***,Hope your day is going wellI would like to apologize for the experience that you went through with customer serviceThe agents who worked with you will be coached accordingly so we do not run into this issue in the futureI am also pleased that the team was able to come to a resolution
with you yesterday evening and placed a new order for you (order ***)I hope you enjoy your new Nano 7.0s! Once again I apologize for the inconvenience and hope you enjoy the rest of your day.Sincerely, Customer Care

Hi [redacted],It has come to our attention that the Spartan Race team has been in regular communications with you through their customer service channel. It appears that team has outlined their published polices to you as well. According to Spartan, the team has also made an effort to resolve the situation and accommodate policy exceptions even though in normal circumstances that would not occur. Regrettably there appears to be an impasse. Please make an effort with the Spartan Race team to come to a resolution.  Thank You

Ok sure would you like the gift card to be emailed to [redacted]?

Hello Mr and Mrs [redacted], Would you be able to provide proof of purchase for these shoes? I know you spoke to [redacted] who is one of our district managers for this case as well as a prior case last month. [redacted] explained to us that you purchased these shoes online. We sent out a $30 gift...

card for your previous Revdex.com case. We will send out another gift card but we will need a receipt or proof of purchase to proceed. Thank You, Customer Care

I accidently said I did not accept the response because I did not see the yes we will send a $200 gift card. Can you please change my response from do not accept to accept and ask them to mail it to the home address [redacted] CA 92123.

Thank you for the information we have forwarded this complaint to the store operations team and they will be in contact with you as soon as possible.

Hi [redacted], Hope your day is going well. My sincerest apologies in regards to the delay in your gift card order. The gift card team ran out of inventory in that particular design thus causing your card to be placed in a backorder hold until inventory was available. We have proceeded to cancel the...

order and refund you for your entire purchase. Once again I sincerely apologies for the inconvenience and would hope you shop with us in the future. Enjoy the rest of your day. Sincerely, Customer Care

Hi [redacted]Thank you for providing us with the photos and email interactions which indicate the damage to your shoes. What we can do is provide you with a gift card worth $75 which would be equivalent to the value of the shoes. Would you prefer the gift card in electronic form and emailed to you or in a physical form and mailed to your physical address? My apologies for the inconvenience.

I want my shoes, they will NOT give me the shoes without paying for it. Please send me my shoes[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Hi [redacted], My sincerest apologies for the delay. The amount was successfully authorized on March 31st. Since the authorization was never settled it eventually expired. We attempted to manually reverse the authorization on April 20th. Since the authorization was no longer available...

the hold was not able to be reversed on our end. At this point it is up to your financial institution to release the funds that were previously held for authorization. Please contact your financialinstitution for further assistance. See attached screenshot for reference of our reversal attempt. My apologies for the inconvenience.  Thank You

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
I would not buy Reebok again, cause I would be questioning the quality of it.I paid cash, so I want cash.Regards,[redacted]

Hi There,My apologies for the mix up and miscommunication. We will get a $200 gift card processed right away. Would you prefer a physical gift card mailed to your address or an e-card via email?

Good morning, I was not sure...

which respond to select (Accept/Reject). I have attached a copy of the flyer distributed at Palm Springs airport. I appreciate the gift card offer and the ability to continue my shopping experience with Reebok. As I said in previous letter I cant stress how loyal I am to the brand especially with the changes and advances the company has made with its products. I have a few concerns that still have not been addressed. I gave my contact information (home address, phone number, and full name) to these individuals in the airport? Who were they? Are they representatives of Reebok? Additionally, the estimates have [redacted]'s attendance at over 100,000 people. So lets say 20% of that number flew into Palm Springs airport. That would 20,000 people that voluntered their information. I think this is very concerning especially as I have no confirmation if these people are representatives of the company. Are the criminals operating under a false pretense of Reebok representatives?Any updates would be greatly appreciated and the gift card is a fair offer but I need to know if I should be expecting anyone to show up at my door step.  [redacted]   
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. I waited to accept until after I received a refund. The fact that it took nearly a month, multiple emails and phone calls to customer service (including lies from customer service, such as telling me it had shipped, that I would get a response from customer service or from corporate in a certain amount of time, etc.) is completely unacceptable, especially considering it was because the gift card design was unavailable. Quite frankly, that comes across as a fake excuse, considering the run around I have had to go through and the fact that I only received a refund after complaining to the Revdex.com. Your company needs to work on its customer service. A simple phone call or email letting me know the problem as soon as you realized the issue would have been wonderful, and such email should have given me the option to cancel my order for a refund or select an alternative product--either a different gift card design or a working e-gift card. Christmas shopping should never include the headache I have had to endure with your company. 
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
This is not normal wear and tear. I only wear these for 3 or 4 hours a day.
Regards,
[redacted]

Hi [redacted], Hope your day is going well. I would like to apologize for the experience with customer service as well as the inconvenience pertaining to issues with your custom order. We have proceeded with the refund and the funds should return to your account within 3-5 business days.  I hope...

this hasn’t ruined your experience with Reebok and I hope you shop with us in the future.  Enjoy the rest of your day.   Sincerely, Customer Care

Hi [redacted], Thank you for providing us with the pictures of the shoes and your receipt. The boots were purchased from an external retailer and past our 30 day return policy for Reebok.com and 60 days for our Reebok retail stores. Given the circumstances we can offer you a gift card worth $80 which you will be able to use on Reebok.com or any of our retail locations. Let us know if you would like that in the form a physical gift card which will be mailed to your address or an electronic gift card which will be emailed to you. Once we know what you would like we will get the gift card processed right away. Thank you for reaching out. Sincerely, Customer Care