Reebok International, Ltd.

Good Morning [redacted], I completely understand your frustration and as a consumer myself I would like to know that my information is safe. As stated in our previous message the problem was traced back our shipper and will be fixed. I can assure you that your information is 100% safe. As a gesture of goodwill and hopes that we stay in your good graces we will mail you $50 gift card that you will be able to use on Reebok.com our one of our retail locations. Enjoy the rest of your day.Sincerely,  Customer Care

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Hi [redacted], Hope your day is going well. I would like to apologize for the inconvenience and issues with your custom order. I would also like to apologize for your interaction with customer service. We will identify the agents involved and coach them accordingly.  We have proceeded with the...

refund and the funds should return to your account within 3-5 business days.  I hope this hasn’t ruined your experience with Reebok and I hope you shop with us in the future. To stay in your good graces we will also provide you with a promo code for a free pair of custom shoes. Once you have created yourself a new pair feel free to apply the code at checkout.  Enjoy the rest of your day. Promo Code: [redacted]  Sincerely, Customer Care

Hello Mr and Mrs [redacted],Thank you for reaching out and my apologies for the inconvenience. We forwarded this information to the district manager of that particular store so they can contact you. In the interim we will mail you a $30 Reebok gift card for the inconvenience since you did not receive...

your discount at checkout. Enjoy the rest of your day. Sincerely,  Customer Care

Hello Mr [redacted],Hope you had a good weekend. I just wanted to let you know that we pushed the refund for your shoe returns. My apologies for the inconvenience the returns must have gotten lost in transit. We processed the credits today and the funds should return to you account within 3-5 days....

Enjoy your week. Sincerely,Customer Care

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
 Hello.I approved of a gift card but could not tell the business how I wanted it sent.A physical card is best for me.Thanks, [redacted]
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Hi [redacted], Hope your day is going well. I would like to apologize for the inconvenience and issues with your custom order. I would also like to apologize for your interaction with customer service. We will identify the agents involved and coach them accordingly.  We proceeded with the refund...

on Nov 2nd and the funds should have returned to your account.  I hope this hasn’t ruined your experience with Reebok and I hope you shop with us in the future. To stay in your good graces we will also provide you with a promo code for a free pair of custom shoes. Once you have created yourself a new pair feel free to apply the code at checkout.  Enjoy the rest of your day. Promo Code: [redacted] Sincerely, Customer Care

Hello [redacted], Hope you’re having a good week. My apologies for all the confusion and miscommunication with our customer service team. We will identify the agents involved and coach them on proper procedures and processes. We have proceeded to credit you the $20. It should go back into your...

account within 3-5 business days. Once again, I apologize for any inconvenience. Enjoy your weekend and have a Happy Holiday.    Thank You

Hi [redacted], I hope your day is going well and thank you for reaching out. If you refer to the FAQ page on Reebok.com you will see that Crossfit merchandise is part of our list of exclusions for promotions  [redacted]. There was actually a typo on your coupon but that...

was a mistake on our end and not yours. What I would like to do is mail you gift card worth $20 which you will be able to use on Reebok.com Is the address listed on the complaint your mailing address? Please confirm and I will have the gift card mailed out as soon as possible. I apologize for the inconvenience. Have a great day. Sincerely, Customer Care

Hello [redacted], Thank you for reaching out. I was able to research your case and interaction with customer service. I am sorry the product did not live up to your expectations. Based on the pictures of the shoes you purchased 6 months ago, showcasing the insole (sock liner), that is considered...

normal wear and tear. As a result we would not be able to provide you with a refund. I see that the team did provide you with a promo code for 40% off Reebok.com. Just in case you did not receive the code here it is below: [redacted] The code will be valid on everything except custom shoes and special release shoes. Enjoy the rest of your day. Customer Care

Hi [redacted],Hope you had a good weekend and my apologies for the mixup! Would you still prefer a physical gift card mailed to you or rather the gift card number sent through here so you can use it immediately on Reebok.com?  Thank You, Customer Care

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. . 
 I was out of town when the response was sent to me and was not able to send a response to Reebok. I would like to receive the gift card via email. 
Regards,
[redacted]

Hi [redacted], What we can do is offer you a gift card worth $40 which you could use on Reebok.com in combination with the 40% off promo code. Would you prefer the card to be in virtual form emailed to you or delivered to your physical address? We are going outside of our return policy which can be referenced here [redacted]  Thank You

Revdex.com:
I purchased in Reebok outlet store in [redacted], NY.
Regards,
[redacted]

Hi [redacted], Hope you’re having a good week. My apologies for all the confusion and miscommunication with our customer service team. We will identify the agents involved and coach them on proper procedures and processes. We have proceeded to credit you the $31.88. It should go back into your account...

within 3-5 business days. Once again, I apologize for any inconvenience. Enjoy your weekend.   Thank You

My apologies for the inconvenience. Could you let us know the exact store where the charge occurred please? I will forward this information to our store operations team. Thank You

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]  Thank you very much this is what I was trying to do without filing a complaint.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. Here are the photos. I have emails proving all the times I have contacted you with no answer. These are the addresses I used.From: [redacted] <[redacted]>To: [email protected]; [email protected] Sent: Friday, February 12, 2016 3:14 PMSubject: Sneaker issue 
[If you are rejecting the business's response please enter your rejection comments here.]
Regards,
G And S Fowler
 
 From: [redacted] Fowler <[redacted]>To: "[redacted]@adidas-Group.com" <[redacted]@adidas-Group.com>; [redacted] <[redacted]@reebok.com>; "[redacted]" <[redacted]>; "[redacted]@reebok.com" <[redacted]@reebok.com>; Cs Reebok Support <[email protected]>; "[email protected]" <[email protected]> Sent: Wednesday, April 27, 2016 8:50 AMSubject: Fw: Sneaker issue REEBOK - For a couple months now.....PLEASE help!----- Forwarded Message -----From: [redacted] Fowler <[redacted]>To: [redacted] <[redacted]@reebok.com>; "[redacted]" <[redacted]>; "[redacted]@reebok.com" <[redacted]@reebok.com>; Cs Reebok Support <[email protected]>; "[email protected]" <[email protected]> Sent: Sunday, April 24, 2016 6:46 PMSubject: Fw: Sneaker issueCan you assist me?----- Forwarded Message -----From: [redacted] <[redacted]>To: [email protected]; [email protected] Sent: Friday, April 22, 2016 12:19 PMSubject: Sneaker issueLove your sneaks but these are prematurely falling apart.I only wear the in the gym. What can you do for me?SJFLife's Journey Lifestyle Coaching & Wealth ManagementNorfolk, VA 23510----- Forwarded Message -----From: [redacted] <[redacted]>To: [email protected]; [email protected] Sent: Friday, February 12, 2016 3:14 PMSubject: Sneaker issue Reebok,Good afternoon.I am filing a warranty claim with you today. The sneakers you sent me last Summer are defective. Please let me know the process.[redacted]