Reliance Home Comfort

I made an appointment for someone to come and give me an estimate on a furnace and possibly AC. We talked about a few options, and he named some figures (for purchasing, also for renting option).
I scribbled down this information which was all interesting, and when the appointment ended we said goodbye. the representative was very pleasant and informative.

However, he left not a single shred of paper or email stating any of what we discussed, which really surprised me. All the numbers we spoke about (% efficiency, cost of furnace/installation, cost of AC with options to buy or rent) are nowhere except on my scrap of paper.
Is this normal procedure? Generally when I get an estimate I am left with some information to chew over regarding a choice or different choices together with associated costs.

3 stars, not for the furnace but for the level of trust and understanding I gleaned from the appointment.

I was contacted in April 2018 by *** and Collections on behalf of Reliance Home Comfort. They stated that I owed $900.00 for a bill from 2009 at ***. I indicated to them that I have never been contacted about this, provided a contract, or seen any bills. I had zero knowledge of any hot water tank rental. My family lived in this home for a short period of time and the landlord paid for the utilities. I was a resident for a brief time, however I was not on any lease. They advised me they would file a dispute and contact Reliance for the evidence of the debt. Today Oct 22 2018 I was called by a man who would only say that Reliance Responded and said " It was me who agreed because I pay for utilities " I asked for the proof of the contract, and he said all they had was the final bill which was generated in 2017. I asked why it took 10 years to generate a bill and he advised he didn't have a clue but he would email it to me. I have yet to receive that email. The collector said the only way this would go away is if I filed a police report. I called the York Regional Police who said it was completely false and misleading that a police report was the answer.

The collector said the bill was affecting my credit, I said no I have good credit and monitor it. He said that it was missed actually but he is submitting that request now. I dispute this bill and I certainly will not have a bill for a service I have no knowledge of come back 10 years later to impact my credit. I believe this is an extremely unfair collection practice. The collector said to tell the landlord - I have no clue who that is, where to find them etc.

My understanding is that there is 6 years to even attempt to collect a debt. I am telling them its been 10 since they say this happened + I dispute it.

later when this is from 2009, they said no this is from 2017. I said NO I live in that house 2009/2010. My mother moved out of province in 2010 so we certainly didn't live there past then. He said oh well in 2017 the bill was generated so that is when the clock starts. Total ***.

***Document Attached***
These bills are dated Jan 1 2016 - Aug 10 2017. Commencing over 6 years AFTER I moved out of this property.

According to this statement:
New Charges
Jan 1, 2016 to Apr 21, 2016
Water Heater Rental 97.90
Apr 22, 2016 to May 21, 2016
Water Heater Rental 26.46
Harmonized Sales Tax 16.17
Total New Charges Due on May 10, 2016 140.53
Payment Due On May 10, 2016 $140.53

I disputed ever having signed anything or being aware of any responsible for rental. And I definitely Dispute being responsible for charges 6 years after I moved out. According to this statement As of May 10 2016 the amount due was 140.53 and went up from there. Between 2014-2018 I was leased as a tenant to a home in Newmarket and had NO connection to this property.

I was having difficulties with my water heater and called Reliance Home Comfort for assistance .I had no hot water and was unsure of the cause. As I have a service plan I received a visit from Dave a Reliance technician the following morning.Dave was able to assess the difficulty and replaced a gas valve etc. He was able to tell me in lay terms the cause of the difficulty and what was replaced . As well Dave gave me a short review on my digital thermostat that I requested.

Our Reliance rep. installed our furnace 5 years ago, was back again, for a noisey condenser pump. Efficient, friendly and VERY knowledgable, and real time down to earth. If all reps were this good, or if one were allowed to specify a name she's the one I would want. Purple hair you can't miss... she is great

Our furnace needs a filter replacement. I called for service last Oct 10, 2018 and scheduled a service Oct 12, 2018. The technician came on time replaced the filter and perform some maintenance check up.

Our Nest thermostat stopped recharging its battery and began to shut down. Reliance technician showed up on time. Quickly diagnosed the problem as faulty installation. He quickly rewired the Nest and stayed long enough to make sure heat and air worked. Excellent, friendly service. Well done!

This afternoon we received a presentation by Reinaldo in regard to the possible rental of new heating and cooling equipment for our home. We found Reinaldo knowledge about the options available to us and answered knowledgeably the many questions we had relative to upgrading our fourteen year old systems. It was not a "hard sell" but clearly we saw the advantages to an upgrade that would keep us comfortable in our home for some time to come. In the end we made the decision to proceed even though there are some building code requirements that did not exist at the time we purchased the home. (Peter V., London, ON)

We live in Windsor Ontario and dealt with Home Comfort Advisor Frank O from the Blackacre Drive, Windsor location when we had a furnace and A/C unit installed. We found him to be very knowledgeable and professional and he took the time to answers our many questions. He wasn't pushy and was such a pleasant person to deal with, leaving us feeling very confident in our decision to go with Reliance. The 2 man Reliance installation team of Dustin & Matt L were also very professional. They called the night before and morning of instatallation to ensure we were ready for them, then arrived on time and worked quickly, cleanly and carefully, doing an excellent job of installating the furance and A/C. They aswered any questions we had and showed us how to use the thermostat. So far we are very happy that we went with Reliance.
Joe O (Windsor, Ontario)

Amazing, quick and great service!

As per a valid agreement for Plumbing Protection services with Reliance Home Comfort I requested to fix an issue I had with my toilet.
They sent technicians on couple of occasions who replaced certain parts, but were not able to fix the issue; but only worsened it. Water started to leak/flow continuously. On top of this the toilet started flushing automatically very often. On numerous occasions the flushing occurred when we were having our shower, and each one of us in the family got burnt multiple times from the sudden flushes!
An appointment was set for the morning of August 5, 2018 between 9am and 1 pm for another technician to come. This was a beautiful warm day of a long weekend, but it was more important to fix the wastage of water, the associated cost as well as escape from scalding by the sudden flushings.
Despite my calls to Reliance, no technician called or turned up till 1 pm nor did anyone (technician or Reliance) let me know they were not coming; even though Reliance did inform me the tech would be calling me before 1 pm. I called again after 1 pm, whereupon I was informed the tech was running late and would not be coming, and rescheduled the meeting to 9 am the next day.
Another beautiful warm day of the long weekend, but I had to wait again for the Reliance technician. And would you believe it, another repeat Reliance experience! Wastage of another beautiful warm summer day! And again neither Reliance nor the technician called at all! I called after 1 pm and once again rescheduled the appointment for the next day.
Meanwhile wastage of water continues, I continue to be charged for the water, and my family and I continue to be scalded by the sudden flow of hot water during our showers!
A technician eventually did turn up and replaced a part, but water continued to leak and the sudden flushes continued. The technician indicated the toilet was old and had to be replaced to fix the issue!
I realised that Reliance was not going to fix the matter, and I got it fixed myself without buying any new toilet!
I called Reliance multiple times to lodge my complaint and they initially offered a $50 credit, then a $200 credit, and when I indicated it was pittance for what I had suffered they put me to their Legal Department.
And dealing with Lawyers is always frustrating and they keep going round and round and always back to providing documentation for my loss and going to my insurers and submitting claim for loss/damage. Despite numerous hours and days of correspondence I am now writing to you.
My complaint on Reliance Home Comfort can be summarised as below:
- Loss of two beautiful warm summer mornings that my wife and I could have spent outside enjoying as we always do during summer weekends, was wasted waiting for the Reliance tech who never turned up or had the decency to call to notify that he was not coming
- Negligent in that the multiple technicians that turned up were not able to perform their work and resolve the issue
- Breach of Contract in that the Plumbing Protection Plan I continue to pay for did not fulfil what it is supposed to do
- Giving me a solution that was actually a coverup for the incompetency of the technicians (the toilet is old and needs replacing and it was eventually fixed with no replacement!)
- The scalding that my family and I endured from the sudden flushings of the toilet
- The time and effort spent in complaining and corresponding with Reliance and the frustrating experience with the Legal department
- The mental stress and tension that I had to go through from the wastage of water and money and the frustration in that it was not fixed though I was paying for it.
I had made multiple requests to escalate the issue to their senior management and get them to respond to me and was totally ignored. I requested that the management offer me a more reasonable compensation which was also ignored.

The technician was very professional and quickly resolved the problem.

Amarjit is very knowledgeable. Awesome guy.

I have had the annual maintenance contract with Reliance Home Comfort since 2012 for my home furnace. I have found all technicians, including the one who did the annual furnace maintenance in my home today to be knowledgeable, efficient and well mannered. Full marks to the technicians!

However, I have one problem with the company in the manner they schedule the appointments. I had called and booked today's appointment some weeks ago with a request, if it was possible, to have the technician give me a call and let me know approximately what time he will come since I had requested the first call of the day @ 8 a.m. but it could be any time within their 8 a.m. to 12 noon window. Nobody called. I called their service number after 9 a.m. and requested to have the technician contacted to call me. I was told they will send a message with this request to their service dept. Nobody called. I received a call from the technician after 11:30 a.m. who then told me he has just received the order to visit me today as I was not on his schedule for the day and will reach in 15 mins i.e. almost by noon!

Rented a fur & a/c system they never installed the humidifier as promised now I am suppose to pay rental for 7 years for something I do not have. Salesman said he would send paperwork for second air test never did I called customer service they said they would mail paperwork but didn't I had to drive to their office to get it. Salesman said he would cancel my service contract on old furnace never did and money taken out of my account. The system I rented stopped working the day of install had to have service call next day. I asked for sales manager to call me but never did. DISAPPOINTED
DaveP

I called the sales manger Justin B. and he was very helpful. He explained and gave me all the information I was looking for in detail and made me feel very comfortable with my services. Thank you for all the help.

The guys that came to my home were friendly and professional and completed the work quickly! The lady I spoke to on the phone to book the appt was really pushy about selling me items but I'm sure that's what they are instructed to do.

Technician came out to install a new water heater in our home, he was prompt in fact he was ahead of schedule which worked for us, he was knowledgeable and very professional, courteous and friendly and completed the task promptly.

Reliance installed equipment that didn't meet code. They have been back over 20 times in 2 years for alarms that keep going off on the furnace alone yet refuse to acknowledge the equipment is faulty. Now they refuse to return my calls or emails

They also damaged tiles when they installed and refuse to pay to have it fixed unless I sign a release to not make a claim against their equipment which clearly I can't do with the furnace still not functioning properly

If I could rate Reliance Home Comfort in the negatives, then I would have!

I'am a senior with asthma and it was the hottest day of the year. I have waited a week to file this review, it took me that long to calm done. The service person did everything he could not to fix my A/C. from untruths to misquotes and said at least 3 times I could have a salesman here tomorrow!! Now I know why salesman Andrew has so many reviews. In the end my A/C was fixed and is running fine. Steve P

Excellent service. Very thorough, helpful and informative. Cause if problem was detected.