Rent-N-Roll Reviews (%countItem)
Rent-N-Roll Rating
Address: 13922 Monroes Business Park, Tampa, Florida, United States, 33635-6370
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+1 (813) 978-0584 +1 (813) 972-5810 |
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Signed up for 6 months interest-free financing at the end of the six months they said I still owe over a month in payments.
Signed up for 6 months interest-free financing at the end of the six months they said I still owe over a month in payments. I have a signed contract that says weekly payment amount which I follow to the T. Don't think this was a malicious Act but I'm getting stuck with the bill because of their accounting error.
Rent and roll honors the contract.
Is it possible for you to provide me the address of the Rent-N-Roll store that is the subject of this complaint?
(The consumer indicated he/she ACCEPTED the response from the business.)
RNR Corporate Office
14620 N. Nebraska Ave.
Building B
Tampa, FL 33613
Phone 813-977-9800
Rent and Roll
***
***, *** XXXXX
I lease a set of rim an tires from rnr back in the summer, I admit I did get behind on payments an I did try several times to make arraignments, however due to personal issue couldn't keep several of them, I have records of every interaction with them as well as recorded conversation as ohio is a 1 party consent state, I have provided them with several dates they could come out an pick their rims an tires up, they failed to show at certain times, they also tried to use intimidation tactics, an threats, I also have this documented an recorded, the manager Todd failed to provide any contact info when requested for a regional manager, or Corporate contact, or franchise owner, on 11_28_2018 todd did threaten with intimidation the use of police involvement even after I stated the tires qould be avaible for pickup, I even attempted to have tires off vehicle an removed for him as well, they stated they would come out 11_29_2018 , I called back at 8:57am on 11_29_2018 an informed todd that I couldn't remove the rims due to the socket used for removal being broken, he said that was fine an that they would remove them. The did arrive 11_29-2018 an car was in said location, their tool could not remove rims so they had to go back an get another one, so I called todd an told him their was two spare time an jack stands they could sit vehicle on, he said this was fine, they arrived a second time , an I came home from lunch as they arrived , I video documented the entire interaction, an informed them the point at which the was placing the jack is damaging the vehicle, they said they did t care pretty much an proceeded to raise the vehicle causing damage to the area underneath passanger rear door which is also in the video, they lowered vehicle down into blocks an I have video a photo documentation of them knowingly causing drive side front break shield an rotor being damaged, they further more damaged not passanger brake shield an rotors on the vehicle, upon completion I once again called todd who was not even present an informed him that damage was done an he stated there was no damage done even though he wasn't present, I also asked for the damage claim process at which time he stated they didnt have one, I further asked for regional or Corporate phone number at which time he said he was not going to provide this to me, all of which is documented, it should be noted that even during the process I was attempting to provide correct jack stand for vehicle to be place on an they refused
Product_Or_Service: Rim Tires
Other (requires explanation) I am asking that the damage done to the vehicle break shield an rotor be repaired at a Chrysler certified repair facility. An also asking the the damage done to the underneath of vehicle be repaired
We have made several efforts to collect payments due from Mr. in the most professional manner possible. We made Mr. aware of the ramifications of non-payment being repossession of the property. We did this properly and in accordance with his signed contract. We took significant effort to get Mr. to come and return his property at our location in a well-controlled environment. When we made the determination he was not going to do this, we went to his property and repossessed our merchandise safely and without damage to ours or his property and in accordance with our signed contract. When we are forced to do a repossession, we do it the right way with the proper equipment so as not to damage our property or the customers. To ensure this, we send a technician out to help in the recovery action. We will not take responsibility for damages Mr. might have done himself in dealing with his own property as it was in perfectly functioning condition when we left it.
having incorrect paperwork was filed, product wasn't ready on time, they ordered wrong size tires wouldn't accept form payment,constant harassment.
r is 9974. Road Warriors Account number is 2A7VV22LL6. RNR Manger name is Josh and the sales Rep is Fransco.
the date a down payment was made of service was on Oct 15th,2018, customer was originally to be Tatum Shaw but due to vehicle being in my name ***, account was put in my name I have copies of signed documents where I signed behind him granting the service to be done. A payment in form of a check was made out to them on 11/12/18 in full amount for a month in which they declined due to that it was a check in which they never informed from the beginning they don't accept, only accepting cash,credit card or money order, but also constantly calling in harassment when making lectures of a want and not a need to the product and also making out into issues about seeking help from a church due to a financial strain at the moment.The Account or C
The resolution I seek in this matter is that they get their business in better operations. Their rudeness when contacting clients over products needs to be corrected and more professional also that they are to give copies of the paperwork that is signed by both parties when it is signed on the spot that is in no way altered in anyway and not given a typed in unsigned forms.That is fraud activity first hand. They do not question or lecture the customer of where obtaining the money to pay their bill nor lecture them in any way. They are to treat the client with respect as they expect to be treated as business owners .
Dear Valued Customer,
I am very sorry you are displeased with how things are going with your account.
I can promise you it is not our intention to harass or belittle any of our valued customers.
After a quick review of the account it does appear that we have not received the very first payment that was due. Please do not think for one second that condones any of the behavior you stated has happened.
I will be speaking directly with management about this matter.
Since you are in breach of your contract we would need a payment or return of the custom wheels and tires as soon as possible.
We do have strict policies about the very first payment and would need it resolved.
Again please accept my deepest apologies. We do want to work with you so you can obtain ownership of your custom wheels and tires that you have.
(The consumer indicated he/she DID NOT accept the response from the business.)
I do apologize for the breach in being behind in the first payment. I did come in with an attempt to make a payment which they declined. I had a check for the payment which is all I had at the moment and still have at the moment. If any way could work with me be greatly appreciated to work with in this matter to be resolved in a appropriate and more business like manner.
I have spoken with the customer and there spouse about making a partial payment on 11/19 because of the hardship.
The payment needed to be made on 11/19. As of 11/21 the partial payment has not been made.
The product can be returned with no penalty if the partial payment cannot be made.
We want to help any way we can but simply not paying for goods received is not an option.
Please return the product with no penalty and we will re-install the original wheels and tires free of charge.
My hope is we can mutually resolve this issue as soon as possible.
I purchase some tires rent to own from RNR. I never missed a payment. I am a disabled American Veteran. I made my payments on the 1st of every month. I had 1 payment left of 60 dollars on the first of November. When I tried to make that payment, I was told that the payment had to be in before the 27th of October. Because of that I had a new balance of 883.00 dollars. When I purchase the tires, I didn't get any paperwork. I was told that I would get the paperwork after I am none paying for the tires. Please Help me, I live on a budget. Just want to make my last payment on my tires of 60 dollars. If they would have told me about the deadline, I would have payed the 60 dollars October the 1st. On the 27th of October, I was in the Hospital. But I still didn't know anything about the deadline.
*** J. *** XXX-XXX-XXXX
Billing Adjustment I would Like to pay my last payment of 60.00 dollars.
Scheduled for a voluntary pick up for a rented set of rims.
Nobody showed on the scheduled day but arrived 10/29 unannounced & left car on ground
10/24 - Made contact with store to arrange a voluntary pick up of a rented set of rims. They agreed upon Friday (10/26) - I had someone sitting at my house waiting for them to showed up or bothered to call with a change in schedule.
Today (10/29) - Staff from rent n roll decided to show up unannounced and collect the tires without a phone call to arrange the pick up.
therefore they thought it was professional to take the rims and leave my vehicle to sit on the ground in my yard. I have my stock wheels in the garage if I would have been notified of the pick I could have had them available or if they would have showed up on the day they scheduled we would not be this complaint.
Just to be clear this was a voluntary pick up order. My account was in good standing for payment and the only reason I ordered the pick up is because the vehicle was needing mechanical repairs to due possible stress on transmission due to the larger rims.
I would like the owner notified of the unprofessionalism of his current staff and would like reimbursed for my HOA fine for having the vehicle in the yard without any wheels. I am also requesting my personal information be blacked out from my initial application. I don't feel comfortable with this store having access to my Social security and date of birth at their leisure.
Mrs. I am very sorry you had an unpleasant experience. I can assure you that was not our intention. In order to complete a voluntary repossession the items would have to be returned to your nearest RNR Tire Express per your agreement.
Under the section of your agreement titled "Termination" it states: You may terminate this lease at the end of any term, with no penalty, by returning the property to us and paying all rental payments and other charges due through the date of return". Per the agreement signed these terms would have to be meet in order to voluntarily return.
I believe in most cases if the store has sufficient staffing they can accommodate individuals in your situation. But cannot guarantee a pick up due to customer traffic in the store and amount of staff available to due a in-field repossession.
Again I am very sorry we were unable to meet your need on the date you requested.
I will be contacting the management team about better communicating that in the future.
Auto Drafting and adding money to my almost paid off account
The agreement was to call in my payment weekly and they keep auto drafting from my debit card. They would also call or send me a text when payment was due. I called to find out when my 90 days was up and was told it was up a week ago and they have added over $400 to my balance that was roughly $45 instead of calling me to see if I wanted to go ahead and pay off my balance. The lady on the phone stated that they do not call for balances and my response was you call/text me every week when my payment is due but could not call me before adding over $400 to my account and she had no response so I hung up and cancelled my debit card so they couldn't take anymore payments. I don't mind paying off my $45 balance but I am not paying the extra $400 they added on top of that.
I want the extra money removed and only pay the remaining balance that was due on the 90th day.
I recently reviewed my bank statements and noticed that I have been charged $1164.30 by this company and I have no affiliations with them. I have called and left multiple messages to gain clarification on the charges and they have not called back. My bank is only reversing some of charges because they need more information but I am unable to get a hold of them to get this information. When you call you only get the voicemail to any and every department and they promise to call you on the same business day and they do not call you back.
Billing Adjustment I would like these charges reversed and an explanation of where and how they have my information.
Spoke with Mrs. concerning her Revdex.com complaint. We uncovered from her complaint that her grandson Ralph *** was using ***'s credit card to make payments on his account with RNR Tire Express. I spoke with Mrs. and let her know this information and she told me that she was going to release all charges on her card, apologized and said she was going to contact the Revdex.com to let them know the issue was resolved. Any further questions do not hesitate to call me.
On 09/22/2018 I had called RNR Tires Express about some tires for my 2006 Ford F250 Super Duty truck. It required 265/ 70R17 E1 tires( 10 ply) tires on them. At the time of the call, I was talking to Chris. Chris seemed very nice and professional and proceeded to suggest that the tires would have to be ordered in, and in order to go ahead with the purchase, I would have to give a "good faith" deposit on the order of $20. I proceeded to that, and advise him that either my wife or I would be in on Monday 09/24/2018 between 4-5 P.M. after work.On 09/24/2018 at approximately 4:30 P.M. my wife took my truck in to get new tires with an alignment at RNR tires express, which is right down the road from me. They advertised that you get an alignment with every purchase of tires from them. Upon arriving at the facility we confirmed the order and my wife began to wait. The truck didn't get in the onto the car lift until 6 P.M. because there were several cars ahead of her. The tire was replaced in the normal matter and nothing was unusual about the replacement. When they got to the alignment portion of the service they ran into a problem which they were not able to something mechanically. They told my wife it was a bolt for the steering column and to take it down to Doyles which is another mechanical shop shop to take of the bolt because they did not have the correct equipment to fix the problem and by this time it was already 8:30 P.M. at night and they were closing. The truck was brought home with the new tires not aligned which caused the truck to giggle and shimmy. NOT GOOD FOR the NEW TIREs.At that point I lost confidence in RNR tires express ability to align a trucks tires. So I took it to a place that I knew could align the tires the proper way.
Product_Or_Service: 09/24/2018
Account_Number: XXXXXX
Other (requires explanation) Refund the alignment amount that the included with their purchase
Mr. bought tires from us. What he paid us was for 4 tires. When someone buys a set of 4 tires from us, we include mounting, balancing and an alignment. We appreciate the fact that they chose to buy tires from us and these other services are included at no additional cost. If the customer simply wanted to buy the tires and not have them put on the car, they would have paid the same amount of money. This customer paid for their tires in full up front so there is no agreement made other than they paid us the agreed amount of money for the tires they chose.
When we attempted to do the alignment on Mr. vehicle, there were parts under his car that would not allow us to make the adjustments. An alignment on a vehicle is not a repair but rather an adjustment of movable parts under the vehicle. Making the proper adjustments on these parts puts a vehicle into 'alignment'. If these parts are either broken, corroded or otherwise nonfunctional they either need to be repaired or replaced. When they are nonfunctional in one of these manners, it sometimes makes doing an 'alignment? impossible as it was in this case. We are not a repair shop and do not represent ourselves as one. We do not do repairs, we do alignments. If we cannot do an alignment on a customers vehicle because of its need for a repair, we take the time to show them the problem area so they are informed on what needs done. Our shop is not equipped to do these repairs on vehicles.
Mr., as many others in the same situation, was informed that if the repairs were made on the vehicle, they could bring it back for us to make the remainder of the adjustments to complete the alignment. That offer continues to stand and will be the only offer made in this situation.
>I am rejecting this response because:
As stated in the initial statement by the vendor, they provide an alignment services with the installation of tires included in the price. Since an alignment was not done because the vendor was unable to complete the job as a result of not having the proper equipment. The consumer would like a reduction in price because they consumer lost confidence in their ability to do the job properly as a result of not having the proper equipment. Additionally, the vendor also stated that this is a common issue with vehicles, however, did not address how they would mitigate or overcome this common issue that they have. If this is a common problem with older vehicles, a reasonable person would surmise that that a reputable business would try to overcome this inequity and provide its staff with the proper equipment to do the job in a timely and professional way. The burden is not on the consumer but on the vendor providing the service since they are advertising it as such. They also stated this is a common problem with older vehicle, however, many alignment and tire shops are able to overcome this problem with having the proper equipment, and not "farming" or subcontracting the service to other vendors.
On 08/27 I received an alert from my bank alerting me that my account had become overdrawn. Upon accessing my bank account I saw that RNR Tire Express debited my account for $34.51. I did not authorize this charge as well, I never gave RNR permission to store my card information on file. Additionally, the payment in which they requested isn't the amount that I am required to pay. My weekly charge is twenty dollars a week. My bank authorized the charge but because the money was not there I got hit with an thirty-seven dollar NSF fee. Upon further research on the internet I have found that this business has done this to other consumers as well.
Product_Or_Service: tires
Refund I would like for RNR to remove any stored card information they may have of mines. I would also like a refund of the thirty-seven dollars that I was charged by my bank due to this erroneous charge. I would also like for the person which authorize this charge with out my permission and the person who stored my card information on file to receive some form of disciplinary action.
Mrs.,
I would like to start off by apologizing for this incident. At RNR we never condone unauthorized charges to customers account information.
Management will take the necessary disciplinary actions to ensure this doesn't happen again.
Please respond with the store address and NSF charge amount. I will make sure that all card information is removed from your account and the $34.51+NSF fees are refunded to you.
Sincerely RNR Tire Express
I have received several threatening text messages as well as phone calls in regards to my account after notifying them I was not able to come in.
I missed my payment this week due to being out of the country and not returning until 07/20/2018. I let an associate know that on Thursday July 12,2018 and never heard a response back. Today on 07/14/2018 I received a threatening text message and the sender would not identify themselves. I requested a name and was not responded too.
An apology and better customer service practices.
attached.
When you purchase rims it says 6 months same as cash, but once you sign the contract they say the 6 months is optional. I purchased rims for $787 on the 6 months same as cash and the sales person told me my payments of $46 a weeks will pay it off faster. I made the purchase in March of 2018 and now they are saying I have to continue paying $46 a week until September even tho it's 6months same and cash and the rims should be paid off if it's only $787. When I spoke to the managers they told me there are taxes and fees which I don't understand how they can keep charging you taxes when it was already included in the total price. They signed you up for insurance without asking and it clearly says optional on the contact.
I need them to be held responsible for there false advertising.
Contact Name and Title: Cedric C.
Contact Phone: XXXXXXXXXX
Contact Email: ***@rnrtires.com
Everything is in the Agreement that the customer signs. There is no obligation for the customer to keep the merchandise if they do not agree with the agreement that was signed.
Unauthorized Debit Charges
Unauthorized debit charges were placed on 2 if my debit cards without my authorization. When the issue was first discovered my fiancé went up to the store and presented screen prints of 2 transactions that were unauthorized. My fiance soike to the manager who stated he would talk to the employee as he was unaware this was happening. The manager had assured that this situation would never happen again.
This past Saturday another debit transaction occurred on a different debit card. I am reporting this because it is illegal to charge someone's debit card without their consent. It is evident that they have stored my card information and use it to make charges. If this has happened to me how many other customers is this happening to? I am sure the CEO of the company would not approve of this kind of behavior from one of his franchises.
I am reporting this as I don't want this happening to other consumers.
Dear Customer,
I would like to start by apologizing for our team members actions on your account. In no way do we condone these actions done by an associate of RNR Tire Express.
There should never be charges or saved account info without the customers consent. If you could provide me with the location information I will make sure all the UN-authorized charges will be refunded ASAP and all CC account info removed. I can then find out who authorized the charges and get with the management team about further action.
I would also like to let you know we do have an online payment option that would remove the possibility of un-authorized charges.
Again I am very sorry this has happened and hope you can work with me to help us get better at providing the best customer service possible.
Thank you.
This company performed an unauthorized debit from my debit card to make payment on an account that is not mine. I do not nor have I ever had an account with them. I called them the next business day after seeing the transaction and was told by the account manager that it would be reversed, but it was not. Further attempts to contact the company have been unsuccessful.
Refund I want the money that belongs to me that should never have been taken from my card, and my card information removed from their syste.
complaint is about our rims and tires we rent to own from rent n roll.
Hi My name is *** me and my fiancé rent rims and tires from rent n roll in st Petersburg Fl. we are purchasing them for $4000.and we looked them up on internet and there only worth $1000 and we got them in 2017 and are still paying on them and we didn't pay off in 6 months so they brought our bill up $600 more dollars and they made it seem like we could pay it off in 6 months and they are harassing us about them daily when we pay every week sometimes double payment a week .and instead of going down they keep going up and there excuse is that its the interrest but how is interest over $1000 as of today we are still getting screwed and we dont know what to do please help us out .
We would just like to give rims back and get every penny of our money back . they are doing this to alot of people and its not right . please help.
Hello I am very sorry for this bad experience you are having. I would like to help if I can.
The signed agreement for this account is for 18 months. The agreement was signed 7/31/17 and ends 1/28/19.This agreement had a 6 month same as cash option that ended on 1/27/18.
Even though the 6 month option expired 72 days ago I would be willing to extend it based on your complaint.
Unfortunately we cannot refund the money paid on the account as the items are now used and cannot be resold for there original value.
I am very sorry about this situation and hope this will resolve the issue. Thank you for your consideration.
(The consumer indicated he/she DID NOT accept the response from the business.)
We have not used the tires they have been sitting in one spot the whole time haven't ever put them on anything yet . So this is bull rnr is a scam and I want all my money back because they are the in the exact same shape as you sold them to me . Now I want a refund .
I will honor the 6 month price the customer stated in the complaint.
I am very sorry I cannot except a return that was purchased 9 months ago.
Rent and Roll replaced 4 tires on our car. After specifically explaining to them that we would be back with our truck to pick up the old tires. When we went back they tried to give us 2 tires (because that's all they could find) that didn't belong to our car. One tire that is missing is brand new and cost us $200. (I have that receipt) We went in to speak to a manager and he said there was nothing he could do and sent a child to the front to explain that he didn't know what happened to our tires.
Product_Or_Service: Kept our tires
Other (requires explanation) The brand new tire is worth $200. The other 3 tires together are worth $100. I would like that $300 taken off the total of what we owe them.
is our customer. She rented four new tires on 3/23/2018, because her old tires were dry rotted and unsafe. She did not inform us she wanted to keep the old tires. After the installation of the new tires, the old tires were placed in our waste area. We do not know what happened to two of the tires, but two were offered to Mr. this week. The old tires were worthless. We do not have any children working in our store. Attached is a copy of a statement by the Manager of the store explaining our position. We cannot give any credit to the account for worthless tires.
I went to inquire about the flyer advertising tires for as low as $12 a week. I inquired how much for four tires I picked Yokohama I was informed that Acima would finance me up to $850 the 4 tires were $550. I asked what would be the total price finance and all bottom line I was told $550 I said are you sure the guy waiting on me at that time showed me a bill of sale showing total price to be $$550. After waiting about an hour I asked why was it taking so long I was told there was someone ahead of me(by another guy) so I thought to be on the safe side I'd ask him about the total price he showed me the same bill of sale I was shown before but asks me why I keep asking that same question I said cause I want to be sure I can afford them and y'all didn't change the price on me he laughed I Waite another hour and a half I asked about the paperwork yet another guy was at the counter he said someone in the office would go over the paperwork with me after 4 long hours I was informed my car was ready and running out front I was handed some paperwork it said I pay $54 down 12 monthly payments of $105.67 that $1,268.54 I turned around after doing the math I told him he lied to take the tires off he said it would cost me bout $400 to do that because they have to take them off the rims an mine put back on and it would take awhile. I didn't have $400 I live on disability. I was not given the chance to say I don't want them they cost to much nothing was as the flyer read I would loved to send you a copy of this paperwork my signature is typed in while the guys signature is hand written by him. I was taken advantage of not because of being black cause the guys waiting on me was black I believe it to be because of my age and the fact I live alone on disability. I don't know If anything can be done but no one else should have to go through this I want to know how much is the rate of finance charge get in touch with the business let them know some one is checking into how they conduct business
Product_Or_Service: 4 car tires
Account_Number: XXXXXX
Delivery What ever can be done this contract says R N R stands for Rent & Roll and that I can't sue them or Arbitration or participate in class action sure and other crazy things I never agreed to.
Auto drafting without consent
They keep auto drafting my debit card without consent. I have a card on file there so that I can call in to make payments but never agreed to have my account auto drafted. I have had to dispute the charges with my bank and am very angry that they keep doing this despite me requesting several times that they stop!
Reverse the charges on the account immediately.