RiverLink

This letter responds to your inquiry, dated September 13th, 2017, requesting that we review Mr***s’ concern in regards to a payment made to RiverLinkAfter reviewing your submittal, it appears that the $payment that was made on September 2nd was applied to an invoiced accountThe $payment was applied to five crossings between the dates of August 14th and August 28thAccounts with a negative balance will be locked until tolls owed are paidYou can unlock your account online by paying your outstanding invoices off then adding funds into your personal pre-paid accountWe do apologize for any inconvenience and misunderstanding due to not receiving our emailsTo better help resolve this issue please call into us at [redacted] and we would be more than happy to fix any issues with not receiving email alertsOur hours of operations are Monday-Friday 7-7PM EST and on Saturday 8-2PM EST

Complaint is resolved

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

This letter responds to your inquiry, dated August 9th, 2017, requesting that we review Mr [redacted] s concerns regarding an invoice receivedIt appears as if the address was not updated with Mr [redacted] s local Department [redacted] resulting in an invoice being sent off to a previous address listed for the customerIf a vehicle is not registered for one of our RiverLink pre-paid accounts, then a paper bill is issued to the owner at the address of the vehicle based on [redacted] recordsTo help resolve this issue and better assist you Mr***h please give us a call back at 1-855-748-5465, our hours of operation are Monday-Friday 7-PM EST and on Saturday 8-PM EST

This letter responds to your inquiry, dated October 26th, 2017, requesting that we review Ms***d's concern in regards to an invoice that was receivedAfter reviewing Ms***d's submittal we were unable to locate an account with the information that was providedTo better help assist Ms ***d, please provide us with a call at [redacted] , our hours of operation are Monday-Friday 7-7PM EST and on Saturday 8-2PM EST, and we would be more than happy to look up a reference number and license plate numberWith this information, we would be able to locate the account and provide applicable information to Ms***d

This letter responds to your inquiry dated February 9th, 2018, requesting that we review Mr***g’s concerns in regards to an invoice receivedAfter further review of the account, it does appear that the first invoice was affected by a billing errorUpon this discovery, we have now waived the second toll notice fee of $Now the account is reflecting a zero-dollar balance, and the account is paid in fullWe were unable to locate a pre-paid account for Mr***gOnce a pre-paid account was established with us future crossings would be then charged at a reduced rateIf you were interested in setting up a pre-paid account with us please provide us call at earliest convenience, and we would be more than happy to assistWe do apologize for any inconvenience during this timeTo answer any further questions, please provide us a call at [redacted] Our hours of operations are Monday-Friday 7-PM EST and on Saturday 8-PM ESTYou may also visit [redacted] for any additional information

This letter responds to your inquiry dated November 30th, 2017, requesting that we review Mr [redacted] h’s concern in regards to an invoice receivedAfter reviewing the account, it does appear that the account is now showing a $balance owedWith the status of the account, Mr [redacted] h will no longer be receiving invoices for those toll transactionsWe do apologize for any misunderstanding and inconvenience during this time of receiving invoicesTo answer any further questions, please contact us at ###-###-####Our hours of operation are Monday-Friday 7-PM EST and on Saturday 8-PM EST

This letter responds to your inquiry dated February 20th, 2018, requesting that we review Mr***e’s concerns in regards to invoices receivedWhen a RiverLink pre-paid account goes into a negative status and no funds are available, we must invoice at the higher toll rate by invoiceAfter reviewing Mr***e’s personal account, it does appear that several alerts were sent via text messaging and by email for updates on the status of the accountOn June 4th, two separate emails were delivered to Mr***e’s email on fileOne of the emails alerted of a low balance on the account, and then the following email was alerting of a negative balance On October 3rd, two separate texts messages and two separate emails were sent alerting of higher toll rates and the possibility of receiving invoices could transpireIn addition to the alerts, invoices sent out to Mr***e’s mailing address were advising of the higher toll rate as well To better help assist Mr***e, we would request a phone call at Mr***e’s earliest convenienceOur phone number is ###-###-####, and our hours of operations are Monday-Friday 7-PM EST and on Saturday 8-PM ESTWe look forward to resolving this issue for Mr***e to the best of our ability

This letter responds to your inquiry dated December 11th, 2017, requesting that we review Mr***r’s concerns in regards to invoices receivedAfter locating your invoiced account, we were unable to locate a transponder associated to the license plate on the invoiced accountTo add in funds to an account a customer can always access their account online, or can use our automated system to replenish the accountIf the transponder was acquired from a local retailer such as [redacted] or [redacted] ’s they would need to replenish the account by reloading their account at any participating retailers or contacting us via phoneTo better help resolve this issue and to possibly locate the transponder account, please provide us a call at your earliest convenienceOur phone number is 1-855-748-5465, and our hours of operations are Monday-Friday 7-PM EST and on Saturday 8-PM EST

This letter is in response to complaint ID [redacted] filed on January 29th, After searching both the email that was submitted in the Revdex.com complaint and by the email listed on Mr***e’s Riverlink account, we were unable to locate any correspondence sent into usIf there happened to be another email that was used, we would be more than happy to search that email and check the statusTo answer any additional concerns or questions please contact us at [redacted] Our hours of operations are Monday-Friday 7-PM EST and on Saturday 8-PM EST

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolutionPlease respond here ONLY] Regards, [redacted] ***In my complaint to Revdex.com, I requested that Riverlink reimburse me for the expense of sending my original response to them (before contacting Revdex.com because I had received NO RESPONSE from Riverlink) via USPS Certified Mail, return receipt requestedThis most recent response received from Revdex.com which conveyed Riverlink's response did not have ANY MENTION of them reimbursing me for this expenseTherefore, due to to that circumstance, I have no choice except to reject Riverlink's response

This letter responds to your inquiry dated January 19th, 2018, requesting that we review Mr [redacted] n’s concerns in regards to an invoice receivedAfter further reviewing Mr [redacted] n’s account, it does appear that the adjustments seen on the invoice were temporary credits added into the account during the dispute processWe do apologize for this confusion as the invoice did not show the removal of the temporary credits for the toll transactionsWe are able as a one time courtesy to grant the refund of $due to this confusionPlease allow 7-business days for the refund to processTo answer any further questions please contact us at [redacted] Our hours of operations are Monday-Friday 7-PM EST and on Saturday 8-PM EST

Response:This letter responds to your inquiry, dated July 26th, 2017, requesting that we review Ms [redacted] n’s concerns of her accounts with RiverLinkAfter reviewing Ms [redacted] n’s accounts, we have made the proper adjustments to the account to which satisfies the customer’s desired outcomeWe do apologize for any misunderstanding and inconvenience during this timeTo answer any additional questions, please contact us at 1-855-748-Our hours of operations are Monday-Friday 7-PM EST and Saturday 8-PM ESTSent on: 12/15/11:18:AM

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolutionPlease respond here ONLY] Regards, [redacted]

Response:This letter responds to your inquiry dated, June 15th, 2017, requesting that we review Mr***e’s concern regarding an invoice receivedIn regards to the reference number [redacted] , it is now showing that the account is reflecting a $balanceWe do apologize for the inconvenience that was caused to Mr***e in this mannerPlease contact us at ###-###-#### to answer any further questionsOur hours of operation are Monday-Friday 7-PM EST and on Saturday 8-PM EST

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I have tried on numerous occasions to contact RiverLink via the phone during business hours, and am yet to get an opportunity to speak with someone concerning my complaintIf they are mailing the billing invoices to the wrong addresses, I don't believe I can be expected to be responsible for their lack of informationmonths ago, I received my registration renewal at my home address from the County Clerk's office, so I know the State of TN has my correct address on fileIf RiverLink is working from an outdated data base, that is on themFrom what I can tell, they are a mess of a company, and an embarrassment to the government agency who gave them the contractThe only resolution to this matter that will be acceptable to me is that they rescind the late fees and send me an invoice stating that I have paid my tolls in fullFrom the number of complaints, I wouldn't be surprised to see a class action suit filed in the near future against this badly managed businessJust weeks ago I received a notice from RiverLink stating that they had erroneously added late fees to all of their October invoicesThis just confirms they really don't have competent oversight in their billing departmentI'm sure they get away with this kind of theft from many people, but that doesn't make it legal Regards, [redacted]

This letter responds to your inquiry dated January 29th, 2018, requesting that we review Mr***y’s concerns in regards to an invoice receivedIt does appear that the account might have been affected by conflicting addressesAfter reviewing information provided in the Revdex.com submittal and matching it with records from DMV registration information, it does appear that the addresses do not matchThis may have caused the issues with not receiving the invoices accordinglyIf there does appear to be an issue with department of motor vehicle records, a customer could always send in a dispute formA toll dispute form can be obtained online at Riverlink.com under the “help” sectionTo answer any additional question please provide us a call at [redacted] Our hours of operations are Monday-Friday 7-PM EST and on Saturday 8-PM EST

This letter responds to your inquiry dated December 18th, 2017, requesting that we review Mr***f’s concerns in regards to invoices receivedAfter reviewing Mr***f’s account, it appears that there are two reference numbers that are posted on the accountReference number [redacted] is showing that there is a $balance that is owedIn regards to reference number [redacted] , the balance is showing that there is a $owedTo better help resolve this issue for Mr***f, we would require a call in to our customer service center at Mr***f’s earliest convenienceBy providing us a call, we would be able to explain transaction dates and go into more detailed information for Mr***f Our phone number is [redacted] , and our hours of operations are Monday-Friday 7-PM EST and on Saturday 8-PM EST

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolutionPlease respond here ONLY] Regards, [redacted] ***

Response:This letter responds to your inquiry, dated June 3rd, 2017, requesting that we review Mr***r’s concerns in regards to a payment that had not been applied to your accountAfter reviewing your submittal, it appears we have recently had the pleasure of speaking with you and resolving the issue of moving the payment from your invoiced account over to your pre-paid accountWe do apologize for any frustration and misunderstanding during this process Mr***rPlease contact us at 1-855-748-to answer any further questions, our hours of operation are Monday-Friday 7-PM EST and on Saturday 8-PM EST