RiverLink

This letter responds to your inquiry dated November 13, 2017, requesting that we review Ms***n’s concern in regards to invoices receivedAfter reviewing the reference numbers that were provided, it does appear that both accounts are validThere are two additional reference numbers we did
locate by association to the address that was listed in the submittalHowever, it does appear the two additional reference numbers are showing no balanced owed on themIf you were not aware of the new toll roads through the Louisville Southern-Indiana region this is how our toll bridges operate through the areaRiverLink’s bridges are operated by an electronic tolling systemTo keep the flow of traffic always moving on the toll bridges (New-Abraham Lincoln Bridge I-65N, Refurbished-John FKennedy Bridge I-65S, and the New-East End Bridge which connects the Gene Snyder Freeway in Kentucky with State Road in Indiana) were not constructed with tollbooths or cash lanesThe toll roads have sensors to read transponders and cameras to photograph every license plate that crosses over RiverLink’s brigesIf the vehicle has an established pre-paid account with us or an EZ-PASS, then all toll charges will be deducted automatically at a reduced priceIf the vehicle is not registered for one of the RiverLink pre-paid accounts or have an EZ-PASS transponder, then a paper bill will be issued to the owner at the address of the vehicle based off DMV recordsThere are signs along the side and above of the highway alerting to customers of a toll bridge ahead, as well as methods of payment (EZ Pass/RiverLink Account or Pay by Mail) We do apologize for any inconvenience and misunderstanding this has caused during this timeTo provide better and detailed information please provide us a call at *** at earliest convenience and we would be more than happy to resolve any issuesOur business hours are Monday-Friday 7-EST and on Saturday 8-EST

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolvedThe business said they are taking the charges off since they know I did not make themThank you Revdex.com for helping me with this matterHope this company does not do this to other people!
Regards,
*** *** ***

This letter responds to your inquiry dated February 11th, 2018, requesting that we review Mr***m’s concerns in regards to an invoice receivedAfter further review of the account, it does appear that the account was affected by a billing errorBoth fees associated with the account are now
waivedWith the fees being waived it leaves the account with a $balance that is now remainingWe do apologize for any inconvenience during this timeTo answer any further questions please provide us a call at ***Our hours of operations are Monday-Friday 7-PM EST and on Saturday 8-PM EST

This letter responds to your inquiry dated December 10th, requesting that we review Mr***n’s concerns in regards to invoices receivedAfter reviewing Mr***n’s account, it appears that the account is now showing a $balanceWe have submitted a statement showing a $balance to be sent
to Mr***n’s email address as wellWe do apologize for this inconvenience and misunderstanding during this timeTo answer any further questions please contact us at ###-###-####Our hours of operations are Monday-Friday 7-PM EST

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
*** *** ** *** *** *** *** *** *** *** *** *** *** *** ***
Regards,
*** ***I also thought we had settled this complaintI was told on the phone that I now had a $creditHowever, yesterday in the mail I received an incoice to pay $This is the absolute worst business I have ever encounteredI have emailed the Ky transportation dept to cancel the contract for ineptitude

Response:This letter responds to your inquiry, dated April 10th, 2017, requesting that we review Mr. [redacted]e’s concerns regarding an invoice sent to his leasing company. If a vehicle is not registered for one of our RiverLink pre-paid accounts, then a paper bill is issued to the owner at the...

address of the vehicle based on DMV records. The information that was obtained from your license plate was associated with your leasing bank which resulted in the invoice being sent to them. We do apologize for any frustration and misunderstanding during this process Mr. [redacted]e. Please contact us at 1-855-748-5465 to answer any further questions. Our hours of operation are Monday-Friday 7-7 PM EST and on Saturday 8-2 PM EST. Sent on: 12/15/2017 11:16:33 AM

This letter responds to your inquiry dated January 28th, 2018, requesting that we review Mr. [redacted]l’s concerns in regards to an invoice received. After further review of the account, it does appear that the account was affected by a billing error. Due to this billing issue, there has been a...

request put in for a refund to be granted. We do apologize for any trouble or inconvenience caused during this time. To answer any further questions please contact us at [redacted]. Our hours of operations are Monday-Friday 7-7 PM EST and on Saturday 8-2 PM EST.

[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution along with a refund of the extra charges would be satisfactory to me.  I did speak to a Ms A[redacted], who did send me the commercial form and stated over the phone that they would review the charges and consider refunding them.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

[redacted]  [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I have paid this invoice.
Regards,
[redacted]

[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Response:This letter responds to your inquiry, dated May 24th, 2017, requesting that we review Mr. [redacted]t’s concerns in not receiving a transponder. After reviewing your submittal, it appears we have resolved this issue in receiving your transponder. We do apologize for any frustration during this...

process Mr. [redacted]t. Please contact us at 1-855-748-5465 to answer any further questions, our hours of operation are Monday-Friday 7-7 PM EST and on Saturday 8-2 PM EST. Sent on: 11/16/2017 2:41:14 PM

This letter responds to your inquiry dated February 13th, 2018, requesting that we review Mr. [redacted]s’ concerns in regards to an invoice received. After further review of Mr. [redacted]s’ account, it does appear that the account was affected by a billing error. After this discovery, we have removed all...

fees associated with the account. We do acknowledge that we did receive payment on January 9th for the toll transactions. Now the account is reflecting a zero-dollar balance after the removal of the fees. We do apologize for the inconvenience and misunderstanding during this time. To answer any additional questions, please contact us at [redacted]. Our hours of operations are Monday-Friday 7-7 PM EST and on Saturday 8-2 PM EST. You may also visit www.Riverlink.com for any additional information.

This letter responds to your inquiry, dated September 2nd, 2017, requesting that we review Mr. [redacted]l’s concern in regards to an invoice received. Our invoices are generated in our office once an account reaches an account balance owed of $5. For the crossing in March it just resulted in a $4 toll...

charge, not quite yet reaching the $5 minimum for an invoice to be sent out. Once the two crossings were made in June and July it pushed the account balance over that $5 balance requirement, resulting in you receiving and invoice for all three toll transactions. We do apologize for any inconvenience and misunderstanding during this time. At this time the account has been resolved and closed off for you. To answer any further questions you may have please contact us at [redacted] to answer any further questions, our hours of operation are Monday-Friday 7-7 PM EST and on Saturday 8-2 PM EST.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Response:This letter responds to your inquiry, dated April 27th, 2017, requesting that we review Ms. [redacted]h’s concern of receiving an invoice from us. After reviewing your account, it appears that Ms. [redacted]h visited one of our walk up centers and now the account is showing no balanced owed. We do...

apologize for any frustration and misunderstanding during this process Ms. [redacted]h. Please contact us at 1-855-748-5465 to answer any further questions, our hours of operation are Monday-Friday 7-7 PM EST and on Saturday 8-2 PM EST. Sent on: 11/17/2017 8:13:36 AM

This letter responds to your inquiry, dated November 13th, 2017, requesting that we review Mr. [redacted]r’s concern in regards to an invoice received. After reviewing the account, it appears that the issue might be caused by an incorrect address listed with the Department of Motor Vehicles. All...

information that is obtained for billing off invoices is sent over from what DMV has on file with the vehicle’s registration. To help resolve this issue please provide us a call in and we can be more than happy to attempt to resolve this issue. Also, a customer can always send in a dispute form (obtained via website under help section) disputing any charges assessed to their vehicle. Any documentation showing an updated address could be in sent in with the form in efforts to resolve the dispute. Please provide us a call at 1-855-748-5465 at earliest convenience, and we would be more than happy to resolve this issue for Mr. [redacted]r.

This letter responds to your inquiry, dated November 8, 2017, requesting that we review Ms. [redacted]n’s concern in regards to a toll dispute. After reviewing Ms. [redacted]n’s invoiced account it appears that we have never received a toll dispute form in regards to this account. If emailing over the toll...

dispute form to us, please email all correspondence to [email protected]. Customers will receive an auto reply email back from RiverLink acknowledging that we received their email advising time frames for responses. Other methods of sending in dispute forms can be sent by fax at [redacted] and mail at [redacted]. To better help resolve this issue for Ms. [redacted]n we would require that the toll dispute form with supporting documentation be resubmitted. If experiencing issues with receiving an auto reply email, please provide us a call back at [redacted] and we can assist. We do apologize for any inconvenience and misunderstanding during this time and we look forward to resolving this issue for Ms. [redacted]n.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution. Please respond here ONLY]
Regards,
[redacted] F

Response:This letter responds to your inquiry dated, June 12th, 2017, requesting that we review Ms. [redacted]e’s concerns regarding charges applied to her account. After reviewing the account, it appears that the issue has been addressed appropriately and resolved. Please contact us at 1-855-748-5465 to...

answer any further questions. Our hours of operation are Monday-Friday 7-7 PM EST and on Saturday 8-2 PM EST. Sent on: 12/7/2017 1:44:17 PM

This letter responds to your inquiry dated December 7th, 2017, requesting that we review Mr. [redacted]a concerns in regards to invoices received. Mr. [redacted]a was contacted on December 7th by management in regards to his concerns. It appears that the issue has been resolved by management, and that the...

desired settlement was met during the phone call. To answer any further questions please contact us at 1-855-748-5465. Our hours of operation are Monday-Friday 7-7 PM EST and on Saturday 8-2 PM EST.