RiverLink

This letter responds to your inquiry dated December 11th, 2017, requesting that we review Mr***y’s concern in regards to an invoice receivedAfter reviewing Mr***y’s account, it does appear as options are available to discount the balance that is owedUnfortunately, when it comes to the
address that the invoices are sent out to all information is obtained through department of motor vehicles recordsTo better help resolve this issue and establish Mr***y a pre-paid RiverLink Account, we would ask Mr***y to provide us a call at his earliest convenienceOnce the balance on the invoice was reflecting a zero-dollar balance Mr***y would be eligible for the reduced two-dollar rate or crossing and other benefits of a RiverLink pre-paid accountOur phone number is 1-855-748-5465, and our hours of operations are Monday-Friday 7-PM EST and on Saturday 8-PM ESTWe look forward to speaking with Mr***y

This letter is regarding complaint ID *** filed on January 10th, by Mr***nFor a customer to dispute any charges they must first file a dispute form with usA toll dispute form can be obtained online at Riverlink.com under the “help” sectionIf a dispute form was to be approved any appropriate adjustments would be made to the accountIf a dispute form was to be denied, the next step in the dispute process would be to request an administrative hearingUnfortunately, at this time, the states of Indiana and Kentucky have only approved administrative hearings by means of being present in personTo answer any further concerns or questions please contact us at ###-###-####Our hours of operations are Monday-Friday 7-PM EST and on Saturday 8-PM EST

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
We have 2 vehicles : *** *** *** *** * *** *** *** No toll was used by the *** *** *** in November and the invoice I received and continue to receive was again paid 7/27/ I do owe $for the toll that was used by the *** *** *** 11/on the way to Chicago and 11/on the return from Chicago To date, I've never received a bill for the Ford Fusion The bill Riverlink continues to send references the *** *** ***- to include the picture of that vehicle and the date of June for toll incurred Riverlink needs to send a corrected invoice to me for the toll of $It should be for the *** *** *** and they should reference that vehicle instead of the WRONG vehicle, WRONG date, and WRONG pictureI agree I do owe- but not for the WRONG bill they keep sending me Also, they should note that if I use the "reference number" they provided there is NO toll showing I also had to create an account to include the vehicle information-both vehicles- when I paid the FIRST toll in July; and now when I log in, the system recognizes me but still shows no toll If they will send a forma, corrected invoice for the toll I owe for the *** *** *** via mail, I will pay it by check this time so hopefully this problem doesn't continue to occur It is more than fair a vendor correct their billing and bill accordingly In this case, no toll is owed for the vehicle they continue to bill for
Regards,
*** ***

This letter responds to your inquiry dated December 29th, 2017, requesting that we review Ms***r’s concerns in regards to invoices receivedAfter further review of the account, we would require a call into our customer service center at earliest convenienceWe do apologize for any
misunderstanding and inconvenience caused during this timeOur phone number is ***Our hours of operations are Monday-Friday 7-PM EST and on Saturday 8-PM ESTWe look forward to speaking with Ms***r and resolving this matter

*** *** *** RiverLink is in receipt of your concern filed with the Revdex.com *** ** *** Our records indicate that you were contacted by a member of management on March 9, to address your concerns and answer your questions
RiverLink apologizes for any inconvenience you experienced If you have any additional questions related to this matter, you may contact me directly at *** Regards, *** *** *** ***

This letter is in response to complaint ID: *** filed on January 29th, After further review of Mr***y’s account, it does appear that all three invoices were mailed properly to the address on file with the vehicle’s registrationIf a customer believes they have been billed in error, they can always follow through with the dispute process even once paidFirst, a customer would need to submit a toll dispute form into us by either email or by physical mailTo obtain a dispute form, a customer can either visit Riverlink.com or call in and request oneIf a toll dispute was denied, the customer can request an administrative hearing to appealThe customer would then attend a physical meeting where the hearing officer would determine an approval or denial for the specific requestWe do apologize for any misunderstanding or inconvenience during this timeTo answer any further questions or concerns during this time, please contact us at ***Our hours of operations are Monday-Friday 7-PM EST and on Saturday 8-PM EST

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Response:This letter responds to your inquiry, dated May 12th, 2017, requesting that we review Mr***s’ concern in regards to monthly mailed statementsAfter reviewing your submittal, it appears we have resolved this issue of receiving first class mail statementsWe do apologize for any
frustration and misunderstanding during this process Mr***s’Please contact us at 1-855-748-to answer any further questionsOur hours of operation are Monday-Friday 7-PM EST and on Saturday 8-PM EST. Sent on: 11/30/2:39:PM

This letter is in response to complaint ID *** filed on January 18th, After further review of the account, we are unable at this time to waive any toll transactionsIf a customer ever feels as if they have been charged in error, they may always file a toll dispute formIf the dispute form was to be granted, appropriate changes would be made on to the accountIf the dispute was to be denied, the customer can request an administrative hearing to appealThe customer would then attend a physical meeting where the hearing officer would determine an approval or denial for the specific requestWe do apologize for any trouble and inconvenience during this time

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ** *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Response:This letter responds to your inquiry, dated March 30th, 2017, requesting that we review Ms***y’s concern in regards to a payment that was madeAfter reviewing your submittal, it appears that a double payment was applied to the accountAfter this double payment was applied to the
account four days later, one of the two payments were reversed refunding the money back to youWe do apologize any inconvenience and misunderstanding this has causedTo answer any additional questions, please contact us at ***

This letter responds to your inquiry dated January 2nd, 2018, requesting that we review Ms***n’s concerns in regards to invoices receivedUpon further review of the account, we would require a call into our customer service center at earliest convenienceIn the instance of a payment crossing
in the mail, please try to always allow business days for payment to be received to avoid accruing late feesWe do apologize for any misunderstanding and inconvenience caused during this timeOur phone number for our customer service center is ***Our hours of operations are Monday-Friday 7-PM EST and on Saturday 8-PM ESTWe look forward to speaking with Ms***n and meeting the desired settlement by the customer

This letter responds to your inquiry dated January 10th, 2018, requesting that we review Mr***n’s concerns in regards to a disputeIf a customer ever believes they have been charged in error, a dispute form can always be submitted into us by mail or emailTo obtain a dispute form, a customer
can either visit Riverlink.com or call in and request oneIf a toll dispute was denied, the customer can request an administrative hearing to appealThe customer would then attend a physical meeting where the hearing officer would determine an approval or denial for the specific requestWe do apologize for any misunderstanding or inconvenience during this timeTo answer any questions during this time please call us at ###-###-####Our hours of operations are Monday-Friday 7-PM EST and on Saturday 8-PM EST

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

This letter responds to your inquiry dated December 4th, 2017, requesting that we review Ms***n’s concerns in regards to an invoice receivedAfter reviewing the account, the license plate that was entered in our system was conflicting with the image capturedDue to this miskey it resulted in
information obtained from the Department of Motor Vehicles to issue this invoice to Ms***nDue to this error we have disputed all charges, and Ms***n will no longer be receiving invoices for these toll transactionsWe do apologize for any misunderstanding and inconvenience during this time To answer any further questions please contact us at ***Our hours of operations are Monday-Friday 7-PM EST and on Saturday 8-PM EST

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I do not agree with this at all and like I previously stated I have my navigation only set to avoid toll roads I was never alerted I was on one at all and also there were no signs posted besides the ones that said toll ahead not telling me I was on a toll I refuse to pay for these These are nothing but a way for your state to get rich quick and it's not right for you to do that to people I would never have an account because obviously I don't live there so you are double charging people that have no idea what is even going on and that is ridiculous Your phone number you offered for me to call is a joke too you can't speak to anyone it just takes you around in circles with no answers that is why I filed this complaint to begin with If this doesn't get taken care of I will be speaking with my lawyer and looking into a class action lawsuits against this state and comany and I'm sure their will be a ton of other traveler that would love to be a part of this I don't think you really want that over $16.00, yes it's only $but it is $I will not be paying for a trick you are playing on people for a get rich quick scam
Regards,
*** ***

*** *** *** ***
*** *** *** ***
*** *** *** *** *** ** *** **
*** *** *** *** * *** *** *** *** *** *** *** ***
*** *** *** *** ***riverlink sent me a notice to my home address
stating that all balances due is satisified and no further fees or charges required thanks for the help if you all was an influence of which I feel could have been very possible

This letter responds to your inquiry, dated November 10th, 2017, requesting that we review Ms***s’ concern in regards to an invoice not receivedAfter reviewing Ms***s’ account it appears the reasoning for not receiving an invoice was due to the status of the accountOur invoices are
generated in our office once an account reaches a minimum balance of $owedCurrently the account balance on the account is only at $Once the account generated another toll crossing it would trigger an invoice to be sent out to the address that is on file with the Department of Motor Vehicle’s registration of the vehicleWe are going to send off an invoice for the $per request in this circumstanceWe do apologize for any inconvenience and misunderstanding this has caused during this timeTo better help assist please contact us at 1-855-748-and we would be more than happy to answer any questions