RiverLink

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I was promised multiple times I would receive a phone call from the manager that I never receivedI was unable to get a specific answer from anyone about which official paper I need to complete the dispute formSo I had to pay dollars to try and retrieve this most official record I could findSeeing how riverlink has admitted fault I would like to be reimbursed for the paperworkThe whole ordeal was a giant inconvenience with empty promises and and no straight answers, this is the least you could do
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Response:This letter responds to your inquiry, dated February 28th, 2017, requesting that we review Ms***s concern in regards to our call wait timesWe do appreciate your submittal into us and do appreciate your time greatlySince the month of February, we have seen our call wait times
shorten from thirty-five minutes down to less than one minute wait times in the more recent monthsWe do apologize for any frustration and inconvenience due to this mannerPlease contact us at ###-###-#### to answer any further questions, our hours of operation are Monday-Friday 7-PM EST and on Saturday 8-PM EST

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
I will further research with my financial company as I think the proof is thereand will follow up with themI do find it dismal business practice that you really can’t get ahold of anyone and are trapped in v.mhell when you call in Not very friendly interface I am hoping that we can resolve this amicably, but hard to do that when you are only talking to a v.mrobot Maybe the new phone numbers will be people

This letter responds to your inquiry dated January 15, 2018, requesting that we review Mrs***n’s concerns in regards to an invoice receivedAfter reviewing the account, it does appear that we have had the pleasure of resolving this issue for Mrs***nNow the account is reflecting a
zero-dollar balanceWe do apologize for any trouble and inconvenience caused during this timeTo answer any further questions please provide us a call at your earliest convenience at ***Our hours of operations are Monday-Friday 7-PM EST and on Saturday 8-PM EST

Response:This letter responds to your inquiry, dated June 14th, 2017, requesting that we review Ms***s’ concern of receiving an invoiceAfter reviewing your submittal, it appears that we have resolved this issue by disputing these charges, due to an error with the license plate enteredWe do
apologize Ms***s for any inconvenience and trouble this has caused during this processPlease give us a call back at ###-###-#### to answer any further questionsOur hours of operation are Monday-Friday 7-PM EST and on Saturday 8-PM EST

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
*** *** ** *** *** *** *** *** *** *** *** *** *** *** ***The address Change happened at the end of the year, we never received any notification prior to the “final notice” in the months after the toll road was usedWhat happened to the prior notices? I can not make a dispute after paying the toll with its associated incorrect late feesI need to be reimbursed directly due to the negligence of never sanding any previous notices to pay the toll
Regards
*** ***

This letter responds to your inquiry dated January 7th, 2018, requesting that we review Mr***n’s concerns in regards to an invoice receivedAfter further review of the account it does appear that now the account is reflecting a zero-dollar balanced owed at this timeWe are happy to have met
your desired settlementWe do apologize for any inconvenience and trouble caused during this timeTo answer any additional questions please contact us at ***Our hours of operations are Monday-Friday 7-PM EST and on Saturday 8-PM EST

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

This letter responds to your inquiry dated January 7th, 2017, requesting that we review Ms***n’s concerns in regards to an invoice receivedAfter reviewing the account, it does appear that we had the pleasure of speaking with Ms***nIt does appear that we were able to meet Ms***n’s
desired solution on this phone callIf you were not aware of the new toll roads through the Louisville Southern-Indiana region this is how our toll bridges operate through the areaRiverLink’s bridges are operated by an electronic tolling systemTo keep the flow of traffic always moving on the toll bridges (New-Abraham Lincoln Bridge I-65N, Refurbished-John FKennedy Bridge I-65S, and the New-East End Bridge which connects the Gene Snyder Freeway in Kentucky with State Road in Indiana) were not constructed with tollbooths or cash lanesThe toll roads have sensors to read transponders and cameras to photograph license platesIf the vehicle has an established pre-paid account with us, then all toll charges will be deducted automatically at a reduced priceIf the vehicle is not registered for one of the RiverLink pre-paid accounts or have an EZ-Pass transponder, then a paper bill will be issued to the owner at the address of the vehicle based off DMV recordsThere are signs along the side and above of the highway alerting to customers of indicating of a toll bridge ahead, as well as methods of payment listed (EZ Pass/RiverLink Account or Pay by Mail). To answer any further questions, please provide us a call at ***Our Hours of operations are Monday-Friday 7-PM EST and on Saturday 8-PM EST

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

This letter responds to your inquiry dated January 27th, 2018, requesting that we review Mr***s’ concerns in regards to an invoice receivedIf a customer feels as if they have been charged in error, they may always file a dispute with us via a toll dispute form onlineA toll dispute form can
be obtained online at Riverlink.com under the “help” sectionTo answer any additional questions or concerns please contact us at ***Our hours of operations are Monday-Friday 7-PM EST and Saturday 8-PM EST

This letter responds to your inquiry, dated October 27th, 2017, requesting that we review Mr***s' concern in regards to an invoice that has been receivedIt appears after reviewing the account that the account status is validWe do apologize for inconvenience and misunderstanding this has
caused during this timeTo give out more detailed information we would require that Mr***s give us a call in to go over the status of the accountOur phone number to provide us a call is at ***, and our hours of operation are Monday-Friday 7-7PM EST and on Saturday 8-2PM ESTWe look forward to speaking with Mr***s and resolving his concerns

Response:This letter responds to your inquiry, dated February 20th, 2017, requesting that we review Ms***s’ concern in regards to receiving an EZ-Pass transponderAfter reviewing your submittal, it appears that the account has received its EZ-Pass, and the account appears to be working
accordinglyWe do apologize for any frustration and inconvenience during this time of attempting to receive your transponderPlease contact us at ###-###-#### to answer any further questions, our hours of operation are Monday-Friday 7-PM EST and on Saturday 8-PM EST

Response: This letter responds to your inquiry dated, June 26th, 2017, requesting that we review Mr***m’s concern of fees being applied to his accountAfter reviewing Mr***m’s invoiced account it appears the fees that were applied to the account was due to receiving payment after the due date
listed on the invoiceSince reviewing your submittal, it appears we have been in contact and resolved this issuePlease contact us at 1-855-748-to answer any further questions, our hours of operation are Monday-Friday 7-PM EST and on Saturday 8-PM EST

This letter responds to your inquiry dated January 9th, 2018, requesting that we review Mr***l’s concerns in regards to an invoice receivedAfter further reviewing the account, it does appear that we had the pleasure of speaking with you and resolving this issueWe do apologize for any
inconvenience and trouble this may have causedTo answer any additional questions please contact us at ***Our hours of operations are Monday-Friday 7-PM EST and on Saturday 8-PM EST

** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***